Sila Services Reviews (%countItem)
Highly recommend for this old house projects. Replaced heater and added central air conditioning.
Staff professional, prompt and courteous. It was a pleasure working with them.
Job well done. Employees are professional, courteous and prompt. Had heater and c/a installed in an old home. Job was seamless to this company. Would highly recommend.
Would NOT recommend using Sila for any needs. My tech showed up already telling me the problem without even going up to look at my ducts. He told me I needed to pay $20,000 to get the ducts replaced immediately. He instilled fear in two women saying the ducts we have are unsafe and could cause serious issues for ourselves and family. We had a minor leak that needed to be fixed, but were told if we didn't replace the ducts and unit that they wouldn't fix the leak. I have gotten three different opinions since and no one recommended replacing the ducts. Another company just left and fixed the problem for $400. The Sila tech saw two women and thought he could make a quick sale. He even tried to get us to commit that day and would give us an extra 10%.
I have been using Sila for years. On a recent service call, Chris, a technician, was courteous and thorough in his explanation of what he did. I feel satisfied that he spent enough time to hopefully resolve the issue. I highly recommend Sila. Also worth note - they didn’t have time available today but said they’d call if something opened. Chris finished a job earlier than expected so came over and I appreciate their flexibility.
James, our technician, was very professional and courteous. He resolved our HVAC issue very quickly and suggested some system changes that may increase our comfort.
Technician was professional, efficient, and courteous. He also wore protective gear and observed social distancing. Well done!
Mir was great— was thorough in addressing each of our concerns, explained everything that we would need to know for the future, and kept us updated during each step.
Tech was courteous, efficient, and knowledgeable. He wore a face mask and shoe coverings. Well done.
Excellent service provided as the technician was prompt , professional and well informed . He demonstrated and implemented all the best practices while in my home .. He wore a mask , shoe coverings and practiced social distancing . Job well done !??
Amidst the pandemic I was so very pleased to see the Sila technician show up at my door, keep at a distance and wearing a mask, gloves and shoe covers. He was extremely respectful and kept an appropriate distance away, answered questions and even did a couple of small additional checks at my request regarding cleanliness of my system.
I appreciate the consideration that Sila is providing to help protect the safety of their employees as well as customers during this health emergency.
I also appreciate the openness the technician exhibited in answering questions and being helpful regarding additional information and concerns that I might have as a customer. Good job, Matthew!
On time, competent, and pleasant A/C annual service. Recommended!
We have been with them for years -- they are not cheap, but for the quality of service that they offer, and reliability year in and year out, they are worth the price.
Excellent and courteous service! The technician was very knowledgeable and conscientious. I’m a happy customer.
I used them for 2 1/2 years. During that time, they claimed my system was 16 years old (nope; it was installed in 2012), that it was builder’s grade quality, and that I should buy a new system from them. Feeling uncomfortable, I switched to Green heating & cooling. Very different vibe.
Sila is very professional. The schedulers and technicians are courteous. Service visit was punctual and the technician knowledgeable. I plan to continue using this company to service my airconditioners.
Excellent service. Technician was on time and wore protective gear to include a mask. This greatly appreciated both for my safety and his in the middle of the pandemic. He was efficient, changed my filter and took my order for a cover and additional filters.
Replaced ac fan today. On time, efficient. Polite. Sean did well.
Prompt & professional provider. Takes the time to explain in detail why they recommend what needs to be done. Very happy with their service & expertise so far!
This was my first experience with Sila. These guys are true professionals!!! From Ralph the estimator to all the mechanics a first class operation. They installed a high velocity A/C system in two days with no drama or commotion. They treated us and our house with total respect. I would recommend them to anyone.
Responsible. Prompt. Courteous. Always informative. The owner of the company is so invested in the success that he personally attend to the needs of his customers. Absolutely outstanding organization recommend it without any reservations