Silver Star

This order shipped with delivery tracking and confirmation on 112015, which was 2+ years after the order was placed, shipped and delivered The customer service team takes reports of a missing parcel seriously and we are happy to offer as much assistance as possible to correct a situation Unfortunately, notification would need to be received within a reasonable time period advising of a problem with a missing parcelAt this point no tracking information is available from the [redacted] due to the historical dateThe carrier does not offer support, investigation or reimbursement for shipments of this age As previously offered, we are happy to investigate any verifiable proof the order was not deliveredFurther we are happy to investigate any verifiable proof that we were contacted within a reasonable time frame following the ship date of the order As previously stated in the statement, the offer to submit proof will remain open for days of the statement dateAfter this time we will consider the customer to have declined our request for verifiable information and will close the investigation process

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They knew that the clarity on jewelry was not accurate on the ringWhy would I exchange the ring if the clarity is not falseThey never mentioned to return the ring to investigateAll I was told is that they were not refunding my money and that if wasn't a problem with the ring since I kept it so longI went to get the ring cleaned I am not a certified jeweler so I would have noticed the clarity of the ringThis business has server all complaints and the manager hung up on me when I said I would need to get a lawyer involved to take them to small claims courtNo one in there right mind would exchange the ring for another oneIt does not make senseI will not send back the ring so they can make the adjustment and say the ring is the right clarityI would like to escalate this matter to the CEO of the company, they don't want to lose money but they will be losing service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The order number [redacted] the complainant has provided does not match the buyer name, order date, order total or item purchased as reported

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The information I was provided by Super Jeweler when I placed this order is as followsMy order Nois [redacted] , order date was 11/*/2012, amount I paid was $This was for a ct sapphire and black diamond bracelet in sterling silver 7" Item # JWL It seems to me that they are trying to skirt the issue and not either refund me or credit meI DID NOT RECEIVE THE MERCHANDISEThey know this because I have told them several timesWhat can I do to have this resolved? Thank you! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] Revdex.com: You make responding very difficult, It should be easierI tried much to respond, that there was a resolution of the complaintMy complaint against SuperJeweler is apparently being resolved favorablyI have to wait to receive the watches offered by Steve F*For now it seems to be resolved Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: TO BEGIN, THEY NEGLECTED TO ADDRESS THE FACT THAT THE ORIGINAL DELIVERY DATE WAS NOT THE ***, RATHER THE [redacted] (I EVEN INCLUDED A NOTE WITH THE ORDER STATING THAT I NEEDED IT DELIVERED NO LATER THAN THE ***, AND SUBSEQUENTLY WAS ASSURED THAT IT WOULD TAKE THREE DAYS TO MANUFACTURE AND ONE DAY TO SHIP), AND WHEN I CALLED ON THE THIRD AND EVERY OTHER DAY THEREAFTER, WAS CONTINUOUSLY TOLD "2DAYS AND IT WILL BE THERE" ALL THE WAY UNTIL THE SEVENTH, (TWO DAYS BEFORE OUR ANNIVERSARY WHEN I HAD PLANNED TO PROPOSE, AND TOO LATE TO GET A REFUND AND BUY SOMETHING LOCALLY.) WHEN I WAS TOLD THAT " [redacted] " ON FRIDAY NOT ONLY WERE MY THREE CALLS NOT ANSWERED, I WAS NEVER CALLED BACK, SO I HAD TO CANCEL OUR ANNIVERSARY PLANSTO TOP THAT OFF, ON THE [redacted] "THE LATEST IT WOULD GET THERE" IT DIDN'T EVEN SHIP OUT, RATHER WAS SHIPPED ON TUESDAY THE ***AS COMPENSATION I WAS GIVEN A 20% DISCOUNT (THE MOST WE CAN DISCOUNT WITHOUT TAKING A LOSS(I'M OF THE OPINION THAT A LOSS SHOULD HAVE BEEN TAKEN)) AND A COUPONI WOULD HAVE RATHERED HONESTY, TRANSPARENCY, AND CONSTANT CONTACT, NOT TO MENTION BEING ABLE TO PROPOSE ON MY ANNIVERSARY ON THE ***THANK YOU- [redacted] ***- In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] has recieved noticed the customer would like to have replacement backs for orders and we are happy to offer them free of chargeWe offer a Lifetime Warranty on all items we sell and are pleased to be assist customers with any concerns regarding their purchase.Until this notice we had not received correspondence from the customer in regards to either order in the complaint or we would have been happy to assist At this time we have shipped earring back replacements to the address on file for both orders in the complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We will be happy to supply a return label for an exchange But as our site indicates, we do not pay for shipping on a return

Dear [redacted] Please contact me at [redacted] , I am unable to find your original purchase information. Have you attempted to change the batteries in the watches?, it is possible that they have run their course.Once I see the purchase information I will be able to look into this... situation. Our goal is to replace the watches for you.Steve

We will apply a $credit to the customer after delivery is confirmed If this is not sufficient, the customer should return the shipment for a full credit. Superjeweler.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved The business made me whole
Sincerely,
*** ***

We welcome the return of any order, within the returns period, for a refund in the amount of the original paymentThis offer has stated as much in several written communication attemptsPlease view the return policy visible on our website at: *** "Returns and exchanges can be made within these guidelinesYou are responsible for the costs associated with shipping and insuring your jewelry for shipment back to ***."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

** ***I have instructed my customer service department to issue you a prepaid return label.Happy New Year

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I refused the unopened order and sent it back on 12/**/and was finally told on 1/**/that the diamond pendant necklace was received and that the necklace would be refundedI called on 12/**/to ask for advisement on how to proceed and was told that all I had to do was send it back.The only tracking number that was used was the tracking number provided by Superjeweler when the product was sent to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thanks for your reply tp my complaint.The bracelet is not fit for purposeSIMPLE AS THAT.Clasp far too small for the average person to use, let alone a year old wpman.It is that small I first thought it didn't have a clasp at all. A magifying glass would be needed to manipulate the opening and closing mechanism to engage a connection,if thats possible.A prepaid shipping label is the least the seller should provide if they require it to be returned in view of the fault described.This is what reputable sellers such as AMAZON provide to their customers if they have a dissatisfied customer under same circumstances.The general arguementative attitude of this dealer to me the customer is not the way a customer should be treated.There statement that that there first priority is the satisfaction of their customers is a load of rubbish,that is the least of their concernsas demonstrated by their intransigent unsypathitic attitude to my complaint. Any reputable dealer that sells valuable jewellery would offer a certificate of validity as standardWhy are they making an issue about that as well?The general policy of this dealer towards its customers appears to be way out of order and I think justifies further investigation.thank you for listening to my complaintIn future I will only purchase from a US company such as Signet who also have shops here in the UKsuch as Ernest Jones.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The caller was advised we could not refund on demand as the return policy is daysWe did however offer to have the ring investigated and exchanged should the diamonds not meet the color or clarity we stated at the time of purchaseThe caller refused to return the ring for investigation and
demanded an immediate refund with the threat of lawsuit should we not complyAs the return period expired on ***, without complaint, we will not offer a refund on the orderWe stand behind our products and warrantyShould the buyer decide to return the ring for appropriate exchange, with a certified copy of a report from a verifiable accredited jeweler or appraiser, we will honor the exchange and correct any initial errors in diamond qualityThis offer is valid for additional days from the business reply date on this complaintAfter this time we will consider the matter solved and the customer content to keep the purchase as delivered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have spoke with the CEO of SuperJeweler (Andrew F**) in which he has refunded me a partial credit due to the rude customer service and I have already received that check in which customer service representative and supervisor told me it could not be doneFrom this point forward the matter has been resolved on my endIf I could not get something done on that level of management I escalded the issue to the CEO and MrAndrew F** was very pleasant and a delight to work withHe tackled the issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***