Silver Star

This order was placed 10/**/and shipped 11/**/We were notified via email 11/**/that the buyer was displeased for the following reasons: The bracelet clasp was too small to be usedOur response: The clasp while small is a working claspThere is no certificate of
authenticityOur response: No certificate was promised, shown or implied with the saleThis does not constitute a "fake" gemstone as was accusedThe bracelet appears to be inferior qualityOur response: We honor a no hassle, full refund on return for any items which do not meet the buyers expectationThe presentation box is total rubbishOur response: Again, we did not promise, imply or show a presentation box with the orderThis is a complimentary serviceCustoms duties, taxes or fees were due on deliveryOur response: The fees due upon customs clearance are charged by governing authorities and paid to the sameWe do not charge, collect or value taxes due to the importing countryWe have explained our position on multiple written occasion and have been clear that a refund will not be issued without a return of the productA refund in full for the purchase price will be processed immediately upon return receipt of the above mentioned goodsOur return policy is clearly posted on our website for convenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Unless otherwise specifically noted all of our diamonds are genuine and not lab created. We offer a full day money back guarantee for any reason or no reason at allWe stand behind every product we sell 100% and have been in business online since Simply put we only sell genuine
diamonds. I have refunded the order in full, there is no need to return the merchandiseWe kindly suggest the item be donated to the charity of choice

As stated previously it is our intention to satisfy every customer with every order and we strive for the ultimate purchasing experienceThis customers complaints have been resolved with both a partial refund for the inconvenience and a generous discount on a future purchase as wellWe are not in a position to offer even further compensation for this orderFurther, this same customer has placed additional orders with us, dated *** and *** of We appreciate the repeat business and consider this a direct reflection of the merchandise and service being offeredIf the complainant feels the price or merchandise mentioned in this report does not meet the need or expectations set at the time of order, we are happy to offer a full refund on return within the generous day policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...

been resolved because:

[Your Answer Here] They did not deem it necessary to pay for a return postage.  Also, I would like to receive a full refund of my purchase.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] has recieved noticed the customer would like to have replacement backs for 2 orders and we are happy to offer them free of charge. We offer a Lifetime Warranty on all items we sell and are pleased to be assist customers with any concerns regarding their purchase.Until this notice we...

had not received correspondence from the customer in regards to either order in the complaint or we would have been happy to assist.  At this time we have shipped earring back replacements to the address on file for both orders in the complaint.

The order number [redacted] the complainant has provided does not match the buyer name, order date, order total or item purchased as reported.

We welcome [redacted] to return for a full return at anytime within the 60 day return policy. Further we have accepted full responsibility for the late shipment, originally estimated to ship 1/*/2016 and actually left the office 1/**/16 to be delivered on 1/**/2016.

As of 2/**/16 a return order has not been received. Please provide a return tracking number for the parcel so that we may investigate further. Should the order have been returned but not credited we will be happy to investigate the situation. We are happy to issue a refund in full for any returned...

item per our generous 60 day no hassle return policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

The information I was provided by Super Jeweler when I placed this order is as follows. My order No. is [redacted], order date was 11/*/2012, amount I paid was $99.99. This was for a 6 ct sapphire and black diamond bracelet in sterling silver 7" Item # JWL 10529. It seems to me that they are trying to skirt the issue and not either refund me or credit me. I DID NOT RECEIVE THE MERCHANDISE. They know this because I have told them several times. What can I do to have this resolved? Thank you!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This
order shipped with delivery tracking and confirmation on 11/*/2012. No contact
was made inquiring about delivery until 7/**/2015, which was 2+ years after the
order was placed, shipped and delivered.
The customer service team takes reports of a missing parcel seriously and we
are happy to offer as much assistance as possible to correct a situation.
Unfortunately, notification would need to be received within a reasonable time
period advising of a problem with a missing parcel. At this point no tracking
information is available from the [redacted] due to the historical date. The carrier
does not offer support, investigation or reimbursement for shipments of this
age.
As previously offered, we are happy to investigate any verifiable proof the
order was not delivered. Further we are happy to investigate any verifiable
proof that we were contacted within a reasonable time frame following the ship
date of the order.
As previously stated in the 7/**/2015 statement, the offer to submit proof will
remain open for 30 days of the statement date. After this time we will consider
the customer to have declined our request for verifiable information and will
close the investigation process.

The order has been verified to be in a "Return to Sender" / "Refused" status. While it is the customers responsibility to ensure the package is properly returned we will honor the refund as a single time courtesy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They knew that the clarity on  jewelry was not accurate on the ring. Why would I exchange the ring if the clarity is not false. They never mentioned to return the ring to investigate. All I was told is that they were not refunding my money and that if wasn't a problem with the ring since I kept it so long. I went to get the ring cleaned I am not a certified jeweler so I would have noticed the false clarity of the ring. This business has server all complaints and the manager hung up on me when I said I would need to get a lawyer involved to take them to small claims court. No one in there right mind would exchange the ring for another one. It does not make sense. I will not send back the ring so they can make the adjustment and say the ring is the right clarity. I would like to escalate this matter to the CEO of the company, they don't want to lose money but they will be losing service. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
[redacted] 
[redacted]
[redacted]
[redacted] Revdex.com:       You make responding very difficult, It should be easier. I tried much to respond, that there was a resolution of the complaint. My complaint against SuperJeweler is apparently being resolved favorably. I have to wait to receive the watches offered by Steve F[redacted]. For now it seems to be resolved.                                   �...⇄ Sincerely, [redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

TO BEGIN, THEY NEGLECTED TO ADDRESS THE FACT THAT THE ORIGINAL DELIVERY DATE WAS NOT THE [redacted], RATHER THE [redacted] (I EVEN INCLUDED A NOTE WITH THE ORDER STATING THAT I NEEDED IT DELIVERED NO LATER THAN THE [redacted], AND SUBSEQUENTLY WAS ASSURED THAT IT WOULD TAKE THREE DAYS TO MANUFACTURE AND ONE DAY TO SHIP), AND WHEN I CALLED ON THE THIRD AND EVERY OTHER DAY THEREAFTER, WAS CONTINUOUSLY TOLD "2DAYS AND IT WILL BE THERE" ALL THE WAY UNTIL THE SEVENTH, (TWO DAYS BEFORE OUR ANNIVERSARY WHEN I HAD PLANNED TO PROPOSE, AND TOO LATE TO GET A REFUND AND BUY SOMETHING LOCALLY.) WHEN I WAS TOLD THAT "[redacted]" ON FRIDAY NOT ONLY WERE MY THREE CALLS NOT ANSWERED, I WAS NEVER CALLED BACK, SO I HAD TO CANCEL OUR ANNIVERSARY PLANS. TO TOP THAT OFF, ON THE [redacted] "THE LATEST IT WOULD GET THERE" IT DIDN'T EVEN SHIP OUT, RATHER WAS SHIPPED ON TUESDAY THE [redacted]. AS COMPENSATION I WAS GIVEN A 20% DISCOUNT (THE MOST WE CAN DISCOUNT WITHOUT TAKING A LOSS(I'M OF THE OPINION THAT A LOSS SHOULD HAVE BEEN TAKEN)) AND A COUPON. I WOULD HAVE RATHERED HONESTY, TRANSPARENCY, AND CONSTANT CONTACT, NOT TO MENTION BEING ABLE TO PROPOSE ON MY ANNIVERSARY ON THE [redacted]. THANK YOU. -[redacted]-
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because They obviously do not wish to make this matter right. I am out the $100.00 and that is the end of it. I do not see this as resolved and will never order from them again and will let others know not to order from Super Jeweler. I appreciate the time and effort the Revdex.com put into this matter but I would like the complaint registered with the Revdex.com. Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are happy to resolve the issue by sending a replacement product provided the sizer is available and in stock. Once shipped a tracking number will be provided by email. Should this product be out of stock in the size requested a full refund will be offered.

We will be happy to supply a return label for an exchange.   But as our site indicates, we do not pay for shipping on a return.