Silver Star

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As previously stated: We stand behind our products and warranty. Should the buyer decide to return the purchase for appropriate exchange, with a certified copy of a report from a verifiable accredited jeweler or appraiser, we will honor the exchange and correct any initial errors in diamond quality. This offer is valid 30 days from the initial formal written offer date (recorded as 11/**/15). After this time we will consider the matter solved and the customer complaint resolved with no further action requested.

Dear [redacted]Please contact me at [redacted], I am unable to find your original purchase information.  Have you attempted to change the batteries in the watches?, it is possible that they have run their course.Once I see the purchase information I will be able to look into this...

situation.  Our goal is to replace the watches for you.Steve

The order was placed 11/**/15, shipped 12/*/15 and was reportedly missing an item on 12/*/15. An investigation internally and with the carrier was initiated on 12/*/15 and resulted in a refund in full for the missing item on 12/**/15.