Simon's Agency, Inc.

Unfortunately, we have to refer back to the prior responseWe certainly apologize if Mr*** misunderstood what our action would be upon him paying the bill

Thank you for forwarding Ms***’s comments and for allowing us the opportunity to respond Our office represents *** *** *** PLLC with regards to an account assigned to our office on 4/21/2015. On September 19, 2016, we received a call from Ms*** regarding the
accountWe also received the instant complaint. Based on same, we reached out to our client to advise them of the situationSince then, our client has recalled the file from our office and has asked that we also notify the respective credit bureaus and delete any trade lines which may have been reported, which has been completed. I trust that we have addressed Ms***’s concernsIn the event she has any additional questions, she may contact me directly at ###-###-####

Thank you for this opportunity to reply. The balance due by *** *** was originally placed with the Simon’s Agency in April 2014. On April 14th, 2014, a notification was mailed to *** *** which details the balance due as well as instructions on how to file a dispute
More than days later, MrsSarah *** called Simon’s Agency of her own accord and despite having a letter in hand demanded another. Additionally Mrs*** was advised on 06/16/2014, according to our client, the ***’s insurance company paid them directly on 10/10/in the amount of $which was never forwarded as payment to the provider.During June 2014, Mr& Mrs*** each spoke with our representatives on several occasions, each time declining to make payment or payment arrangements. Although an updated address on Old North Main Street was provided in November 2014, there were no further letters to provide the ***’s as they were already well aware of the debt. However, at *** ***’s insistence a balance due letter was sent to him on June 6, to validate the unpaid balance.The Simon’s Agency has not received any direct written disputes from *** *** over the course of these past two years. Simon’s Agency does not add fees nor interest to any placements. The balance that was placed with us by our client was provided by the client and no further charges have been added to it. Although *** *** certainly paints a different picture of the circumstances, Simon’s Agency has been more than patient with him and his wife over the years, allowing time to follow up with their insurance, their landlord, each other and multiple promises to pay which were not honoredWe trust this information will be sufficient for your review. Please do not hesitate to contact us if there are any further questions.Thank you

We are in receipt of Ms***’s Complaint. Regrettably, we have never received any written communication from Ms *** requesting validation / verification of this matterHad we received same, we would have responded. Within the complaint, Ms*** also claims she knew
nothing of this matter; that she provided notice to vacate the premises in August and voluntarily moved out of the apartment in September 2014; that she never went to Court and that she does not owe any monies. Ms*** is mistaken and in errorIn July of 2014, our client commenced an action in Syracuse City Court for eviction based on non-payment of rentIn regards to same, we enclose the following: • Copy of the “Notice of Petition to Recover Possession of Real Property” sworn to on July 15, 2015: • “Notice Of Petition” dated July 16, 2014: • “Affidavit of Service” dated July 17, along with the additional notice of service which was sent via Certified Mail; • Copy of the Court’s Disposition Sheet dated July 24, 2014: As referenced in the Court’s Disposition Sheet, on July 24, 2014, Ms*** appeared in Court and was represented by *** Legal AidOn the appearance date, Ms*** claimed that she would make a payment that day for the past due rent and the Court, based on her representation, stayed execution of the Warrant of Eviction until July 25, 2015, pending her payment. The disposition sheet dated July 24, and signed by the Hon*** *** *** is attached and is self explanatory

To Whom It May Concern:We have not been successful in speaking to Ms*** nor has she contacted us for a copy of the billWe do not place robo calls 4-times per day If Ms*** would like to contact our office to discuss, we will be more than happy to elaborate on the numerous
bills we have in our office for collection. Thank you

The item at issue is an outstanding balance of $due our client, *** Medical Group, regarding serviced provided to *** *** on August 3, 2015. It should be noted at the onset that we were unable to discuss this matter directly with Mror Mrs***, unless we first received
written authorization from *** ***, the individual who received the servicesAlthough the complaint alleges that *** “just turned 18,” we point out that according to our client’s records, *** was born on July 11, 1997, and as such, was years old when the services were provided to him on 8/3/15. After our client’s efforts to obtain payment of the outstanding balance failed, the account was placed with our office for collectionUpon receipt of the file, on March 23, 2016, our office sent an initial collection notification to ***. Our 1st attempt to speak with *** directly was on 5/4/which resulted in Mrs*** answering the phone and advising us that *** “wasn’t interested” and immediately hung up the phone on us. A follow up call on 5/17/was equally unsuccessful as our staff was told that ***’s whereabouts were unknown. On June 7, 2016, we were able to reach *** directly at the same number we had previously called wherein *** told us that he would contact his Insurance Company and then follow up with us regarding same. Our records indicate that thereafter, a payment of $was made directly to *** Medical Group on 6/10/16, thus satisfying the obligation. In light of the above, we have since listed the account as “Paid in Full” and closed our fileAs a result, we will not be contacting *** with regards to this account I trust that this resolves the matter to everyone’s satisfactionIf *** has any additional questions or concerns regarding this matter, he may contact us directly Thank you for the opportunity to address this matterPhillip BPresident

collection that is outdated & which the superviser jim f* would not negotiate out of the payoff they are not on my credit report and I should not be responsible for themto come to a reasonable amount that I could afford

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Robert ***

Copies of the bills to be requested and sentAs a reminder a phone call will answer many of these questionsWe look forward to payment in full upon receipt of the bills

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, no where does this collection agency specify why they didn't resolve the complaint over a year ago when I first was notified by them that an account in my name was submitted to them and I subsequently sent them a dispute that their information was faultySince that time I have been harassed by numerous calls on a daily basis and now they don't even apologize to the inconvenience they causedShame on you
Regards,
*** ***

To Whom it May Concern:We have reviewed Ms*** complaint and have agreed to delete the trade-line appearing on her credit report. Thank you

Mr* *** also did a charge back, which means he did not pay the debt

Thank you for forwarding Ms*** complaint and allowing us the opportunity to respondOur office was retained by Damiano DDS on 1/21/for recovery of an unpaid balanceAn initial communication was sent to Ms*** on 1/22/The communication was never returned as undeliverableOn
8/17/2017, our office was retained by Greater Baldwinsville Ambulance Corpwith regards to an outstanding balance owed themOn 8/18/an initial communication was mailed to Ms*** which was also never returned as undeliverableTo date, we have been unable to establish any phone communication with herAs for Ms*** claim that these debts belong to her year old grandmother, that is simply not the caseOur records indicate that the services were provided to an individual in her 30’sMs*** claim that we have not responded to her requests is also not factualValidation requests were received for the Greater Baldwinsville Ambulance Corp balances on 12/4/and again on 1/22/The validation responses were mailed to the address provided in her letters on 12/6/and 1/25/Neither of those communications was ever returned as undeliverableI trust that we have addressed Ms*** concernsHowever, in the event that I may be able to further assist her, she may call me directly at (*** *** ***

We are in receipt of Mr***’s complaint Our office was retained by *** Healthcare with regards to an outstanding balance due themThe file was initially assigned to our office on April 28, On April 29, 2016, our office mailed Mr*** a letter advising him of the
outstanding balance with our clientIt appears that Mr***’s complaint is in response to sameFor clarification purposes, since opening the file on April 28, 2016, we have had no contact with Mr***Had Mr*** contacted our office and requested the the dates of service, it would have been provided to himIn that regard, the date of service was April 23, Notwithstanding, our client has authorized us to close this file. In the event Mr*** has any additional questions or concerns, he is welcome to contact our office at ###-###-####

Thank you for forwarding Ms*** complaint and allowing us the opportunity to respond. Our office was retained by *** ** *** *** *** *** for outstanding balances due themThe files were assigned on 1/29/2016, 02/26/2016, and 3/30/2016. Initial
communications were sent out for each account on 2/1/2016, 2/26/2016, 2/29/2016, and 3/30/None of the letters were returned as undeliverable On 3/8/we reached Ms*** and were able to agree on a mutually convenient payment arrangement that suited her needsAt her request, each subsequent month from that point forward, Ms*** was contacted and provided the balance owing after each payment One 12/30/Ms*** explained her situation and the need for a final letter indicating her remaining balanceWe gladly honored her request and mailed an additional letter to her on 1/3/In fact, within her current complaint to the Revdex.com, she clearly acknowledges her awareness and understanding of the remaining balance, that being $However, that said, we do not know why she would be confused between $50.00 and $since we communicated the balance to her as being $both verbally and in writing. Finally, with regards to her perception of the situation that Simon’s has in some way treated her in a discriminatory manner, we believe it is completely unsubstantiated and unwarranted Quite the opposite, we have been nothing less than cordial, polite and accommodating. I trust that we have addressed all of her concernsHowever, in the event that I may be able to further assist her, she may contact me directly at *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.You state that nobody from your organization could have told me that that was my final paymentPull the calls made when I made the $with Lindsay and the multiple calls I had with her for days afterEach time, she stated she was having the balance corrected because my final payment was made with her and it did not appear to be showing upYou are incorrect in your statement that nobody could say that to me because it has been stated by her multiple times! Review the calls.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The answer from Simons agency is acceptable
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are in receipt of Ms***’s complaint.Having reviewed the matter, we respectfully disagree with her allegations as they are inconsistent with the actual facts and it appears that a number of important items have been inadvertently omittedOur office represents Raymour & Flanigan with
regards to an initial outstanding balance due them of $1,The file was assigned to our office on June 17, Since opening the file almost two years ago, we have had very minimal contact with Ms***On July 31, 2014, we received a call from Ms***During the conversation, Ms*** entered into a voluntary payment arrangement where she agreed to make weekly payments of $until the entire outstanding balance was paid in fullThe first payment was to have reached our office the following weekInstead, a $payment reached our office OShe did not make any other payments again until January 20, when she tendered a $payment and then again on March 4, when she tendered a second $paymentOther than these three (3) payments totaling $60.00, there have been no other payments made to our officeConsequently, to the extent that she is suggesting that payments are being made regularly, that is not the caseAs it relates to her credit report, while we understand and appreciate that she would like to us to place “positive feedback” on her credit report, by law, we can only report that which is accurateAs indicated, she has only made three (3) payments since totaling $If she makes consistent payments as she has promised on a few occasions, they will of course be reported accordingly.With regards to the frequency of calls, we most certainly have not called her two or three times per day as she has suggestedWe do note that there were three (3) phone contacts on January 19, However, these were initiated by Ms*** as she called our office inquiring about her accountOur staff returned her call which prompted Ms*** to call backOur records also indicate that in one instance after having reached Ms***, she claimed, in Spanish, that we had reached the wrong number and she abruptly hung up the phoneHowever, we then subsequently received multiple telephone calls from Ms*** from that very same number, all of which were initiated by her. Again, we certainly understand and sympathize with Ms***’s financial situation and have noted our file accordinglyEqually, we are willing to assist her in any way possible and in that regard, she is welcome to contact us directly