Good Afternoon Spoke to manager about this, system was down when club received transfer.Agreement has been generated, please visit your club to sign your agreement and receive your copy. I
apologize for the inconvenience
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
None of those debit to my card were valid or authorized, I want my money back. I was promised a refund from Plant fitness, they cancelled my membership because they could not track where my the unauthorized payments were being sent. I want my refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon.[redacted] stated that she cancel in June 2015 in which membership was not cancel. Therefore membership was cancelled on July **,2015. She was charge on June [redacted] for $40.76 June [redacted] for 20.89 and July [redacted] for 20.89 Ttotaling $82.54. We have sent out second check on 8/**/2015. [redacted]. PLEASE VIEW ATTACHMENT!
Good AFTERNOONIn order not be charged annual fee, cancellation had to be done by [redacted] of the month as per your agreement.As a courteous Planet Fitness will Refund Annual fee, Please provide BANK STATEMENT showing actual charge and address where to mail Refund check.Thank you [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution is satisfactory to me and the matter has been resolved.
I would like to know before it is considered resolved, if my balance is $0.Before the initial problem I had no balance.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Morning We sent out an Emails to all of our members with details about our move and also posted signs at location with dates. Sincerely Planet Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I do hope their email with my home address is not posted to the public.
Sincerely,
[redacted]
Good Morning Our Planet Fitness trainer in Flatbush had resigned, in place we had our staff help out with training, in the mean time we where conducting interviews, As of last week we are proud to welcome a new trainer to our facility.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
First of all, I was never notified by e mail at any time about the closing, or that my personal banking information would be transferred to another independently owned franchise without my permission. I read in my contract that they could move my membership to a nearby location, but I never authorized my payment information to be transferred to anyone else without my ok. I only received two e mails for the duration of my membership; one to confirm when I joined, and one to confirm my cancellation of my membership. I received only one actual letter in the mail from the location; in the summer of 2016, asking me to help recruit new members. My point is they had more than enough information to let me know of the closure, and they were ethically bound to notify me that my banking information was also being given to another location. This never happened. They can confirm by my check-ins at the gym that I was not there when the supposed sign work was hung up. they can also confirm I never went to the new location. At this point they needed to notify me . I had tried for months to leave messages and talk to an actual representative to find out why I was still being charged, and I never received a return message. The main headquarters never answers the customer service line. I am seeking a refund because I did not at any time receive any type of notification about the closing or the haphazard distribution of my banking information. Only [redacted] had permission to bill my account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received the check and it has been over 3-5 days and I was told by the manager that called me that I was to be refunded everything I paid so it should be a total of $55
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon please view attachment with debits history, Not sure where [redacted] was charge $189. all other debits are valid. As a courteous Planet Fitness has cancelled membership. please feel free to contact Virginia M[redacted] at [redacted]
Good Afternoon Spoke to manager about this, system was down when club received transfer.Agreement has been generated, please visit your club to sign your agreement and receive your copy. I
apologize for the inconvenience
Good Morning Membership has been cancelled. Also please view attachment with details about charges. Sincerely [redacted]
Good Morning Please view attachment with proof of payment. Thank you Planet Fitness
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
None of those debit to my card were valid or authorized, I want my money back. I was promised a refund from Plant fitness, they cancelled my membership because they could not track where my the unauthorized payments were being sent. I want my refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon.[redacted] stated that she cancel in June 2015 in which membership was not cancel. Therefore membership was cancelled on July **,2015. She was charge on June [redacted] for $40.76 June [redacted] for 20.89 and July [redacted] for 20.89 Ttotaling $82.54. We have sent out second check on 8/**/2015. [redacted]. PLEASE VIEW ATTACHMENT!
Good AFTERNOONIn order not be charged annual fee, cancellation had to be done by [redacted] of the month as per your agreement.As a courteous Planet Fitness will Refund Annual fee, Please provide BANK STATEMENT showing actual charge and address where to mail Refund check.Thank you [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...
NOT been resolved because:
I did not get a check and the check amount they claim to have sent is off by $40. They owe me 122.54
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution is satisfactory to me and the matter has been resolved.
I would like to know before it is considered resolved, if my balance is $0.Before the initial problem I had no balance.
Sincerely,
[redacted]
Good Morning Membership has been cancelled and balance waived Sincerely Planet Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Morning Membership has been cancelled. Sincerely Planet Fitness
Good Morning We sent out an Emails to all of our members with details about our move and also posted signs at location with dates. Sincerely Planet Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I do hope their email with my home address is not posted to the public.
Sincerely,
[redacted]
Good Morning Our Planet Fitness trainer in Flatbush had resigned, in place we had our staff help out with training, in the mean time we where conducting interviews, As of last week we are proud to welcome a new trainer to our facility.
Revdex.com:At this time, I have not been contacted by Planet Fitness regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
First of all, I was never notified by e mail at any time about the closing, or that my personal banking information would be transferred to another independently owned franchise without my permission. I read in my contract that they could move my membership to a nearby location, but I never authorized my payment information to be transferred to anyone else without my ok. I only received two e mails for the duration of my membership; one to confirm when I joined, and one to confirm my cancellation of my membership. I received only one actual letter in the mail from the location; in the summer of 2016, asking me to help recruit new members. My point is they had more than enough information to let me know of the closure, and they were ethically bound to notify me that my banking information was also being given to another location. This never happened. They can confirm by my check-ins at the gym that I was not there when the supposed sign work was hung up. they can also confirm I never went to the new location. At this point they needed to notify me . I had tried for months to leave messages and talk to an actual representative to find out why I was still being charged, and I never received a return message. The main headquarters never answers the customer service line. I am seeking a refund because I did not at any time receive any type of notification about the closing or the haphazard distribution of my banking information. Only [redacted] had permission to bill my account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Planet Fitness regarding complaint ID [redacted].Sincerely,[redacted]
Good Morning Membership is cancelled and address removed from Planet Fitness system. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received the check and it has been over 3-5 days and I was told by the manager that called me that I was to be refunded everything I paid so it should be a total of $55
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon please view attachment with debits history, Not sure where [redacted] was charge $189. all other debits are valid. As a courteous Planet Fitness has cancelled membership. please feel free to contact Virginia M[redacted] at [redacted]