Simply Good Stuff, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I had emailed you last week to let you know we had resolved the issue with the merchant. I guess you didn't get that message
Regards,
*** ***

We apologize that your cancellation request was not processed in time, but we do try to ship as soon as possibleOnce an order enters the shipping process, we are unable to cancel, and international orders do take longer on average to ship from our warehouseAlthough we do regret your
dissatisfaction in the shipment of the products you ordered, it would be more helpful to other customers if the details in your complaint were accurateBecause the package has already left our warehouse, we can no longer cancel the order as requested, but we would still be happy to provide a full refund if you decide to return itIf you need help with the return process, or if you have any other questions or concerns about this order, please feel free to give us a call or send us an email

We apologize for the unusual delay in processing your requestUpon checking right now, it does look like the order has been cancelled, and a full refund has been issued to your original payment methodIf we can be of further help, or if you have any other questions or concerns please give us a
call, or send an email and we would be happy to help

We are very sorry for the unexpected delay in shipping your orderAs explained, the item on your order was delayed arriving at our warehouse due to a manufacturer backorder which was out of our controlWe do have confirmed inventory arriving this week, and your order would have shipped on the day
it arrived, and with an upgraded shipping methodUpon checking on your order, it does look like it was cancelled already, as per your requestPlease verify that a credit has posted to your original payment methodIf you do not see it by later this week, please give us a call, or send us an email to let us knowWe regret any inconvenience caused by this unfortunate delay, and if you have any more questions or concerns, please don't hesitate to let us know

Can you cancel my complaint? I had my problem resolved via email. I am annoyed that none of the companies contact numbers actually work but I had my receipt provided so I’m content

In response to your email about not receiving the product you ordered, we did re-ship as promisedOur records indicate that the second package has been delivered, so please let us know if you had any trouble receiving itThe FedEx tracking number for your replacement shipment is: ***
Please contact us via phone or email if you have any other questions or concerns about this order

Thank you for you prompt serviceThe company did apologize, however, when I called the person I spoke to was rude and stated this company has been in business for over yearsHe explained that the product I ordered was out of stock and therefore took weeks to deliverThat is fine but their website states days from orderingNo one called to tell me they were out of stockA phone call to explain the circumstances would have been more professional or at least pick up their phones when consumers callI will never deal with this company again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I'm happy to have received the package in mail today, after a 12/order with promise for Christmas Eve deliveryThe complaint still stands in the lack of delivering on their promises and poor communication and follow throughI do not recommend purchasing from this online company.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. Two issues with the company's responsethey did not reach out to me initially to let me know the items were backordered, only after I inquired did they tell me it was backordered When asked how long it would take for the items to ship, I was told "in the next week" Two months later the complaint process started I have reason to believe the company did not refund my order until I followed up with them againThere's no way the refund took over three weeks to be returned to my card
Regards,
*** ***

We apologize for any inconvenience caused by this manufacturer backorderThe timeframe for arrival of new stock is out of our control, and that's why we made the delay clear, and allowed you the opportunity to cancelOur records indicate that your order was cancelled as requested, and we did send
an email to confirm on the 5th as discussedWe would be happy to re-send the email if you would like another copy, so please just let us knowUpon cancellation of your order on the 5th, a check for the full amount of the order was issued, and will arrive to you in the mailPlease allow 7-business days to receive it, and be sure to let us know if it doesn't showIf you have any other questions or concerns, please give us a call or send an email directlyWe would be happy to help

Very sorry for any confusionUpon checking your order, it looks like it was cancelled as requested, but the credit was issued back to your original payment method, and no check was issuedPlease take a look at your account to make sure the credit is there, and let us know if you had any
trouble receiving itFor any other questions or concerns, please be sure to give us a call, or send an email

Sorry to hear of your trouble receiving this packageUpon checking on this for you, it looks like your order did ship some time ago, and shortly after it was placedWhen pulling up the tracking info, it does not indicate delivery yet, so you may want to contact your local Post Office for more
infoUSPS tracking: ***If they are unable to help, and your order still has not arrived, please give us a call, or send us an email directlyWe are happy to work with you so that you may receive the stuff you paid for

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have confirmed that the credit has been issued to your original payment method as indicatedPlease check your account again to see that the amount of your order has been refunded in fullIf you are having trouble locating the credit, please give us a call and we can provide the transaction ID so you can verify it with your financial institutionIf you have any other questions or concerns in regards to this matter, don't hesitate to contact usWe are happy to help

We apologize for any confusion or inconvenience. Simply refuse the package, and it will travel back to us with no cost or effort involved. Once it arrives back at our warehouse, we will process the return, and issue a refund. We did attempt to cancel as requested, but your order entered the shipping...

process before it was possible. It was not our intention to ship something you no longer wanted, and we regret that we were unable to honor your original request in time. Please send us an email or give us a call if you have any other questions about this order, otherwise we will keep an eye out for your package so that we can process your return as quickly as possible.

We apologize for the unusual delay in shipment. Your order has shipped at this point, and due to the wait, we did automatically upgrade your shipping method from free to a 2 day, expedited shipment. USPS tracking: [redacted] indicates that the package has been delivered, but please let...

us know if you have any other questions or concerns about this order.

I received a check on Sat. 6/4 . The check was dated 5/5 for the full amt. So I am satisfied that I received check.

Upon checking your order, we can confirm that a return was processed several weeks ago, on Dec 9th. As per your RMA set up with Jeff, a full refund was issued on that day. A note on your order indicates that an email confirmation of the return was also sent on the 9th, but we apologize if you didn't...

see it. Please check your account again and you should find that a credit for the full amount of your order has already been issued. If you do require further proof or assistance in this matter, please call or email directly. We would be happy to help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  There was plenty of time for the order to be cancelled, as I had requested the cancellation prior to the notification of the delayed shipment... but, what is done is done and I'm not going to waste any further time on the matter...  This business does not represent good business practices and I could back it up with the emails and dates, but, again, what is done is done and I'm going to drop this matter...
Regards,
[redacted]

Very sorry to hear about the missing piece. This particular product is pre-packed at the factory, and placed into a retail box. We do not open retail packaging prior to shipment to make sure everything is there for various reasons, but we always make it right if and when something is broken or...

missing. We do regret the delay in shipping your order, and we tried to make it clear to you when you decided to wait instead of opting for one of the in-stock colors that could ship right away. Based on your desire to receive the version you ordered, and our inability to send it right away due to manufacturer backorder, we did add two free oils to your order, and we did ship them out the same day you decided to wait as you indicated they would be useful to you without the fountain. On the receipt in that box, there was a note at the bottom to let you know the fountain was shipping separately, and it also indicated a credit due for the cost of the fountain that was not yet fulfilled. The missing part was shipped out the same day you notified us via email that it was missing from the box, and you should have it already. We understand that there may have been some shipping damage to the bowl as well, so we have issued a $5 credit to your original payment method to account for the chip. We do hope you are enjoying your new fountain, but please let us know if we can be of further assistance.