Simply Good Stuff, Inc.

We apologize for any inconvenience caused by the manufacturer backorder on this item. We did send an email to let you know about the possible wait, and allow you the opportunity to cancel the order. Because you chose to wait, we were holding your order until new inventory was received. Although...

new inventory did arrive at our warehouse as expected, your order did not ship due to your email request to cancel on Friday the 18th. A full refund was issued back to your original payment method on Monday the 21st as the cancellation was fully processed. If you are having trouble verifying the credit, or if you have any other questions about this order, please feel free to give us a call, or send us an email directly. We would be happy to help.

Very sorry for any inconvenience caused. As indicated in the email we sent, this item was temporarily out of stock due to a manufacturer backorder. For this reason, we did offer the option to wait for shipment, or cancel with a full refund. Because we did not hear back from you, your order was...

placed on hold, awaiting inventory. That stock did arrive at our warehouse, but your has been cancelled due to the chargeback filed with your credit card company. You will receive a full refund, and we will be charged a $20 penalty. Please know that we would have been happy to cancel at any time if you had contacted us to do so. If you would like to re-order, we now have plenty of stock, so the order would ship right away. If you have any other questions or concerns about your cancelled order, please feel free to call or email. We would be happy to help.

We apologize for the packing error with your order. A real human does package these sets, and we are sorry to hear that yours was missing the kitchen shammy. We have issued a replacement order for you, and we will be sending a 5-pack of kitchen shammys to make up for the one that was missing from...

your original order. Your replacement order number is: SGS-[redacted]. If you have any other questions or concerns, please do not hesitate to contact us directly by phone or email.

We apologize for any trouble you had contacting us. When all lines are in use, you may get a busy signal when calling. Your order has been shipped, and you can track it via [redacted].com using the following tracking number: [redacted]. If you have any other questions or concerns about your...

order, we would be happy to help, so please give us a call, or send us an email if you require further assistance.

We apologize for the unusual delay in shipping, but your order has shipped, and you should receive it soon, if not already. As is the default action whenever a customer has to wait, we did upgrade your shipping method to deliver as quickly as possible. We do regret any trouble you had in contacting...

us, but our phones work fine, and we respond to every email received. We do require payment in full to ship an order, but contrary to your accusation, we have a 100% delivery rate of all orders placed in the last ten years, with the exception of any that were cancelled prior to shipment. If you have any other questions or concerns about your order, we would be happy to help, so please feel free to give us a call, or send an email.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will not be home to "refuse the shipment" as I work all day and am not available to stand by my mailbox waiting for the mail to come. To suggest that I would be home and in front of my house or looking out my front window, for the next week, is ridiculous. It is not my responsibility to get this order back to you. I have enclosed the emails that clearly date and time stamp the chronology of this issue and you were completely neglectful at communicating to resolve this issue when it could and should have been resolved. March 2 order placed March 9 I contact you asking where my order is telling you I need it ASAPMarch 10 you respond saying order has not shipped, you apologize for delay, say it's on back order. March 13 I email you that I haven't heard from you, cancel my orderMarch 20 (an entire week after I canceled order) you email me telling me you can't cancel it, that it's being shipped March 20, within minutes of your tardy letter, I respond that I had canceled it when you sai it was still on crack order.March 23 you tell me it's too late and I have to pay for shipping and drop off at a shipper  to send it back to you..March 23, later that day, you send me automated shipping message that package just shipped. March 24 I send you another email regarding receipt of shipment 2 weeks after my cancelationMarch 26 I still haven't received the package and do not want to deal with this any longer. Refund my money and send me a USPS return shipping label for me to send your broom head back or take the loss on your broom head. This is ridiculous- if you would answer your emails and show up to respond to your customers this wouldn't happen.  This, all over a $10 order. I hope it's worth losing your integrity over. *. [redacted]