Simply Good Stuff, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the unusual wait for this item due to the manufacturer backorder. We did try to keep you informed, and we did offer many chances to cancel at any time if you did not wish to wait. New inventory did arrive at our warehouse as expected, but your order did not ship as requested. A full...

cancellation has been processed, and you should see a full refund in your account at this time. We regret any inconvenience caused, and we are happy to help if you have any more questions or concerns about this order.

Very sorry to hear that we were unable to process your request prior to shipment. We can confirm the refusal of your package, and a return has been processed accordingly. We apologize for any inconvenience, and please let us know if you have any trouble receiving the credit back to your original...

payment method. For any other questions or concerns about this order, don't hesitate to contact us via phone or email directly.

We apologize if we were not clear with prior communication, but once an order ships, we are unable to cancel or issue a refund without a return. In your case, you did request cancellation, but your order was already in the shipping process, so it was too late to process. We do regret any inconvenience, and we would be happy to accept the order back if you no longer want it. If you do want to send it back, we would process the return and issue a refund once it arrives. If you would like assistance with the return process, please give us a call, or send us an email. We would be happy to help. If you do have any other questions or concerns about this order, we would be happy to discuss it further, so please let us know.

Very sorry to keep you waiting. There was a 5 day delay posted for the availability of the product at the time you placed your order. Incoming inventory was delayed arriving at our warehouse, so we sent you an email to let you know, and provide an opportunity for you to cancel if you didn't want to...

wait. Because we did not receive a reply to that email, or a phone call to request cancellation, your order filled and shipped once inventory arrived. As is the default action when any customer has to wait, your shipping method was upgraded to cut out further waiting. Your order shipped with a 2 day delivery time, and tracking indicates that it has been delivered. USPS tracking: [redacted] We do apologize for the unusual wait to receive your package, but we hope you are happy with the high quality stuff inside. If you have any other questions or concerns about your order, please give us a call, or send us an email.

Upon looking into your order, it looks like the backorder was cancelled as requested. Due to the age of the original transaction, we were unable to issue the credit back to the card you used, so the refund was issued in the form of a check to be sent by mail. The full refund should arrive to you any day, if not already, but please let us know if you have any trouble receiving it. If you have any other questions or concerns, please don't hesitate to ask. We are available by phone or email to help in any way necessary.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a...

close, we would like to know your view on the matter.]
Regards,
[redacted]  As you can see by my attached documentation, I clearly and unmistakably requested the order to be cancelled and my money refunded prior to there shipping or even before they themselves had the product (according to the phone conversation with them) I have no doubt at all that had I not filed a complaint with the Revdex.com, the Attorney General & PayPal they would not of shipped the item at all . . or in their words "stuff". This Company is a scam - you can do a internet search and see this is what they do - take money and not ship product.  Unfortunately I didn't review them before I placed my order.  I also think it in the public's best interest that they are warned about what this company does (or doesn't do) The only reasonable response from them would be to refund my money and THEN I will ship product back - as I do not trust for one second that they would even acknowledge receipt of product (that they were told to cancel before shipping a refund)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response by the company indicates that it informed me that my order was back ordered and would be shipped when it arrived. However, the company informed me of no such thing. When I emailed the company after a week after my order was placed, it responded that my product was being shipped and would arrive the following week and that tracking information would be sent. Again, over a week went by again with no response. I then then had to email them again in early February to ask to cancel my order and received no response. It was not until I filed this complaint that the company came out and said it was back ordered. If the company would have responded to my first email to let me know the product was back ordered, I would not have taken these steps. Second, the money has not been refunded. I emailed the company on February 5, 2016, to cancel my order and I have not received a refund. The companies response indicated that my order was cancelled as requested and I shouldve received a refund by now. It has been over 10 days since I asked to cancel and no refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  It has taken over two months for them to refund my account.  Their customer service is the worst I've encountered, and this company has a very bad reputation as listed on various consumer complaint sites on the internet.  I sincerely hope you will consider lowering their rating as a warning to others.  
Regards,
[redacted]

Very sorry to hear of your disappointment with your order. As you noted, there was a delay clearly posted for this item, on the day you ordered it. Your order did enter the shipping process before that estimated delay was past, so no additional email was triggered to notify you of any further delay....

In a situation where an item is out of stock for more than one day, we do end up with many orders for the same item, that all need to be shipped at once. To be fair to everyone waiting, we do ship them out in the order they are received. We never like anyone to wait for their stuff, so your shipping method was upgraded to a 2 day delivery to account for the wait. Your order was in the shipping process,  and would have left the warehouse already, but it has now been cancelled as requested. We do regret that our communication was not more clear, and we are sorry to hear that you decided to pay more for an inferior product elsewhere. Please check your account to see that a full refund has been issued, and do let us know if we can be of further assistance with this matter.

We appreciate your concern, and understand that your time is valuable. With a mail delivery like this one, it can not be redirected by us, otherwise we would have. As long as you don't open it, you can simply write "return to sender" on the outside, and then hand off to a mail carrier, or drop off at the Post Office at your convenience. They will then ship it back to us at no cost to you. You do not need to be there when it arrives, and you will not need any additional label for the package. Once again, please feel free to call or email with any further concerns regarding this matter. We are happy to continue working with you to resolve this situation to your satisfaction.

We apologize for any trouble you had reaching us. Upon checking on your order, it looks like it has shipped. You should have an email with the tracking number, but please let us know if you need help tracking the shipment. If you have any other questions or concerns, please let us know.

We are very sorry for the delay with the outstanding item on your order. As indicated in the various emails we have sent, it will still be a little while before new stock arrives from the factory. We had intended to ship the item separately once new inventory arrives, but based on your request, we...

have cancelled the backorder. A check for $8.95 has been issued to refund in full for this product, and it should arrive in the mail soon. We do regret any inconvenience caused by this situation, and if you have any other questions or concerns, please don't hesitate to call or email directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for any trouble you had contacting us about your order. We also apologize for the unforeseen delay in shipment due to Memorial Day and the large volume of flagpole orders at the time. Your order has shipped and delivered at this point(FedEx tracking: [redacted] , and we hope you are...

enjoying it. If you have any other questions or concerns about your order, please don't hesitate to contact us by phone or email.

It looks like you were able to contact us directly about this packing error and shipping damage. We show a replacement order has been issued and shipped, but please let us know if you need further assistance.

We apologize for the unusual delay in shipping this order, and for the inaccurate estimate of when the gallon size container would be back in stock. En route inventory has arrived at our warehouse as indicated, but we will not be shipping your order due to your cancellation request. Upon checking...

your order, it does look like the cancellation and refund was fully processed on the day you requested it. Depending on how you paid for the order, it may take a few business days to show in your account. We definitely regret the stock shortage for this item, and we did try to keep you updated on the progress of the incoming freight. Had you made us aware of the urgency in your case by reply to the status email or by giving us a quick call, we would have happily substituted one of the other two sizes of liquid to ship your order right away. If you have any other questions or concerns about this order or the refund that was issued, please don't hesitate to contact us directly by phone or email.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Just wanted to let you know I received one of the items ordered today. It looks like they are giving me credit for the second one.

We apologize for any inconvenience caused by the extended wait for this pre-order. Upon looking into your order, our records show that it has been cancelled, and a full refund was issued via PayPal, as per your request by email. If you had any trouble receiving the refund, please let us know. We...

would be happy to help with any further questions or concerns, so if you need any more assistance with this matter, please don't hesitate to call or email.