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Reviews Storage Units, Storage, Merchandise Warehouse Simply Self Storage

Simply Self Storage Reviews (42)

I've spoken to Ms. [redacted] via phone and we are currently working together to resolve this complaint.  No other details are available at this time.
[redacted] District Manager
Simply Self Storage GA/TX

To : Revdex.com
[redacted] came into the Simply Self Storage [redacted] located on [redacted], PA, [redacted] on January 1, 2014. On this date [redacted] paid for his account with a personal check. This personal check had non-sufficient funds because of these...

non-sufficient funds Simply Self Storage [redacted] incurred a financial loss. On January 27, 2014; [redacted] moved out of his unit at Simply Self Storage [redacted], with the knowledge that he had given a check to our facility that had non-sufficient funds.All fees charged to [redacted] are in accordance with [redacted] leasing agreement with our company.. We have included in this facsimile [redacted] signed leasing agreement. We hope this helps answer questions about [redacted] and his dealings with Simply Self Storage [redacted].Jerome CDistrict Manager

To: Revdex.com
[redacted] came into the Simply Self Storage [redacted] located on [redacted], PA, [redacted] on January 11, 2014. On this date [redacted] paid for his account with a personal check. At this point his account was past due, so a $10 late fee was included in that payment However, this check was sent back to us because of non-sufficient funds in his bank account. When that non-sufficient funds transaction is processed in our computer system, the payment is late again., resulting in a second $10 late fee. Because of these non-sufficient funds Simply Self Storage [redacted] incurred a financial loss. On January 27, 2014;[redacted] moved out of his unit at Simply Self Storage [redacted], with the knowledge that he had given a check to our facility that had non'Sufficient funds and not paid his account in full.The. Simply Self Storage policy and procedure for any tenant who vacates a unit with a balance owed is that amount will be sent to a collections agency. [redacted]'s account was sent to any agency for non-payment. If [redacted] doesn't want the amount from the check that was written with non-sufficient funds to adversely affect his credit rating he can make a full payment promptly.Lastly, all fees charged to [redacted] are in accordance with [redacted] leasing agreement with our company. We have included in this facsimile [redacted]'s signed leasing agreement. We hope this helps answer questions about [redacted] and his dealings with Simply Self Storage [redacted].Jerome C
District Manager

On May 26th, 2015; [redacted] and her husband rented a 10x15 at Simply Self Storage Neptune located at [redacted]. At the time of move in both [redacted] were explained the leasing agreement by the management...

staff. After reviewing the leasing agreement with the local management staff, the lease was signed by the couple. The couple’s signature on the lease states that they are in agreement with all terms & conditions of Simply Self Storage Neptune in said lease. On, June 1st, 2015, [redacted] came into the Neptune office asking to vacate however at that failed to pay the monthly rent and had failed give a 10 day vacate notice prior to June 1st. These terms of the lease were explained to the couple prior to their signature as it is Simply Self Storage’s policy to explain how to vacate and when rent is due before a customer completes the move in process. Copied below are two excerpts from the [redacted] lease: “MOVING OUT: When You move out, You must give Us 10 days prior written notice before the end of the month, clean out Your Space, and remove Your lock. You will owe rent until the end of the month. If We find Your Space unlocked and vacant, We may assume You have moved out and rent the Space to someone else. If You leave items/trash in Your Space, You will pay a minimum $50.00 clean-out fee plus dumpster fees (It may be higher depending on what You leave). If You leave Your lock on the Space You will continue to owe rent even if the Space is empty. We may report to a credit bureau any amount You leave owing Us including clean-up fees and costs.” “RENT: You will pay Your rent by the 1st of the month without receiving a bill. If You want an invoice, We will charge You $1.00 per month in addition to Your rent. You will indicate such by answering the above question “Monthly invoice ($1.00 per month)?” You will not fail to pay Your rent just because You did not receive an invoice. We may change the Monthly Rent by mailing You a notice at least 30 days before the change takes effect. If someone else pays Your rent, We may accept it, and We will not be responsible for any consequences of the payment. Rent is not refundable, no matter when in the month You vacate the Space. You agree that no cash shall be placed in any drop slot at anytime. Any cash payment of rent must be made in a manner so that You receive a receipt from Us.” Based upon the information provided, the Revdex.com can see how [redacted] were in default of their leasing contract. We have shown a few of the terms the [redacted]’s agreed to upon signing their lease before moving their belongings into Simply Self Storage Neptune. In closing, we hope this letter answers all of your questions and we thank you for your valuable time reading this notice. Sincerely; Ellen A[redacted] Simply Self Storage Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:It still does not explain why they double charged me a late fee. They charged me a $10 late fee twice in the same month look at the invoice it clearly shows that. Then this is the continued response you get from them. There is no supervisor or anyone to talk to to resolve this besides some employee at the location who just says she has to talk to her boss yet she won't let you talk with her boss or anyone else at the company. It was paid in full however because I tried to fix this error with the extra charge for late fees they put this on my credit report.
Regards,
[redacted]

Based on the information Mr. [redacted] provided in his complaint (I want my account balance dropped since I was not using the unit for the entire month of May), our records showing he was in the unit on 5-1-15 and did not move out until 5-4-15.  Mr. [redacted]...

owes for the full month of May per the lease he signed when he moved in.  Below is the information for the collection agency so that Mr. [redacted] can contact them and make the payment to resolve this issue.Simply Self-Storage - Collections Information
Federated Collection Bureau, Inc.
2775 Cruse Road, Suite 701
Lawrenceville, GA 30044
Call Center: 770-446-6017 or (800)789-4074 Fax: 770-446-8544
Email: [redacted]
Hours of Operation: 9am – 7pm Eastern, Monday-Friday

the business has still not addressed how their business practice is legitimate. I can write anything into a lease but that does not always mean that it is permissible by law!However, this dispute is not about the legality of the claim but whether or not the practice of pro-rating a first month rent but not pro-rating the second month rent is predatory towards people who are moving. Your most recent response details what is wrong with your policy. Someone who moves in between the 15th and 30/31st is forced to pay 1 1/2 months rent even if they only need a few weeks of storage. That policy is clearly predatory! Bottom-line, if you have the complicated software to pro-rate the fees for the first month then you also have the complicated software to pro-rate the fees for the last month rent. Honestly, I can accept the 10 day out policy but during those 10 days I would hope that your business could calculate how much a CUSTOMER owes you.

RE: Complaint# [redacted]
This morning was the first we had heard/read of this complaint. Whatever the initial attempt to contact us was, was not received. We were sorry to learn of Ms. [redacted] negative experience at our store as this was an honest mistake. The original price...

of the item she purchased was originally priced over $100. We will refund her $3.66 today. The assumption she made that we were attempting anything dishonest was not appreciated and far from the truth.
Sincerely,[redacted]
The Columns

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Thank you for sharing your concern with us.  It is common for us to have banners and/or
signs that will offer free rent. These signs and banners always have an asterisk and'or disclaimer that certain restrictions apply.  These offers are for new tenants to rent...

with
us and vary based on occupancy at the time of rental.  You reserved your unit through a service
called Sparefoot which offered a gift card to you upon you renting with our
company.  Therefore, your promotion was
the gift card.  
In reviewing your file, the insurance has been included from
the time of rental. There is a page with your lease that covers the premium and
coverage limits.  We will gladly provide
a copy to you upon request.
We appreciate the opportunity to help clarify questions and
concerns. Thank you for choosing Simply Self Storage.

Hello,I am forwarding this to Steve, the District Manager over this location. Steve will be in contact with the ex-tenant.

This was already taken care of and the customer should be receiving a refund within 7-10 business days.

I am sorry to read about Mr. [redacted]’s
disagreement with our policies.   As he
wrote, our move in and move out policies are not only clearly stated in our
lease, but are also communicated with all tenants at the time of move in.  We are diligent about it so we can hopefully avoid any...

confusion.  We certainly understand
that moving in costs as well as procedures for vacating when are services are no longer required are very important to
our tenants, so we make sure they are reviewed clearly at the time of move in –
and shown on the lease for the tenant to refer to if needed.
Each contract with all our tenants company-wide, is a month to month lease.  The monthly rental term is renewed automatically on the
first of every month that the unit is occupied.  When a
person moves in, rent is prorated from the day of move in through the end of
the month.  After that, subsequent
rent is due on the first of each and every month.  In Mr. [redacted]’s case – he paid $14.42 for
the few days of rent in July.   It should
be noted that he also paid a one time administration fee of $20.00 and $1.26
for July’s prorated insurance. 
Mr. [redacted]'s rent for August was due on 8/1/15 totaling
$162($149 rent and $13 insurance).  Since
payment is now late (per Mr. [redacted]’s executed lease) he now has late fees and
is locked out of our gate.
As for vacating (as communicated to Mr. [redacted]
verbally at the time of move in, and documented in his lease), we require a 10
day written notice before the end of the month – to be effective on the last
day of the month.
We take great pride in our customer service
and the way we run our business.  We are
consistently upfront about all of our policies – especially those pertaining to
cost to the customer.  On our website and
in our sales communication with prospective tenants we also discuss the benefits
of our month to month leases – which are standard throughout the Self Storage
industry. 
We appreciate you bringing Mr. [redacted]’s concern
to our attention, and hope this helps answer any questions he might have.
Because of Mr. [redacted]’s frustrations and for
the time he took to communicate them to us, I took the liberty of waiving the
late fee that is currently on his account. 
I hope this helps…
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Dear Representative of the Revdex.com:I received your letter dated February 3, 2016, In regards to a complaint you received from our patient, [redacted]. Prior to receiving this letter, I received a call from Ms.[redacted] explaining to me her thoughts & opinions regarding the office...

policies of Shasta Critical Care. During this conversation, I explained to Ms. [redacted] that while I respect her thoughts & opinions, my job is to adhere to the policies set in place by the physicians that own the group. However, I also went on to agree with Ms. [redacted] that my office canceling an appointment an hour before the scheduled appointment time due to not having the necessary dictated report back was irresponsible on the part of the office. It was at the point, I agreed to refund the $25.00 "No Show" fee in full. Ms. [redacted] was very grateful & at the end of the conversation thanked me for my assistance & willingness to listen to her complaint. She went on to say she completely understood how the confusion took place and why her appointment had to be cancelled when it was.At this time, this complaint has been handled and closed within our office. If you have any further questions or concerns please feel free to contact me at [redacted]Kindly,[redacted]

DO NOT GO THERE...My husband and I used the Fort Walton location to house our boat for a few months. We paid for our 3 months in full. We pulled out 5 days early and gave verbal notice rather than written. District Manager says he is by the book and wants to charge us for a prorated month. He was rude and defiantly lacked people skills. Here is the kicker, we have a paid in full invoice. They are sending us to the credit bureau over $40 dollars. Lost my cool! Lousy management. They feel they are too full to worry about my business.

+1

Review: On January 31st, 2012, I leased and placed the contents of my home into two storage units, #34 and #103. I signed a contract on that day and was told that the contents would be kept safe and dry. I was told that no water damage had ever been known there. It was never brought to my attention that water could seep up through the cement under my wooden furniture and boxes. This is in fact, what ended up happening. Much of my contents including the couch, dining room furniture, bedroom furniture and the contents of several boxes have been ruined and/or damaged in the larger of the two units. It also appears that water may have also entered through the ceiling which shows water stains on one end.For some time now, I have had difficulty even entering into the larger unit due to a default in the door. It was extremely difficult to lift and at times would not go up. A few months ago, I hurt myself trying to lift the door when trying to get in to gather some of my things. I now am having problems with a hernia. I never was able to get into the unit on my own. I did ask for assistance from the person who works in the front office. She also had great trouble getting it open. She had to use excessive force. I asked her if this could be fixed and she told me that it could not. They did offer to put my contents into another unit, but it would be my responsibility and cost to move my things on my own. This was not the way to satisfy customers, as far as I am concerned. I have paid approximately $6000 so far for the safe keeping of my possessions. I should not have to move my belongings to another unit on my dime because of the negligence of their facility. Because of this dilemma, I was not in the damaged unit for a few weeks. In November, my brother in-law and nephew came down to help me get into the unit and possibly purchase a few of my larger items for their home. They are two large men and it took them a great deal to eventually get the door up. Upon entering is when we discovered the tragedy of my contents. In moving towards the back to get the furniture, it was then discovered that mice had torn apart my couch and left urine and droppings within the cushions. The bottom of my fairly new armoire and bureaus were completely split apart with water damage. Boxes had been soaked with water and also showed damage on their sides. Mildew and mold were evident on much of my things.Desired Settlement: I am paying $306 a month to still keep my things stored even now after they have been damaged and are useless. I was told if I stopped paying, that they would auction off anything I had that was still usable and good. No one seemed to be very understanding, nor cared about me or my situation. It is the middle of winter with extreme temperatures, so it is not easy to do much about getting my things removed from there at this point and in the meantime, I now have surgery scheduled for my hernia at the beginning of February. I am at a loss as to what to do next and am in desperate need of assistance. My feeling is that I should have had some sort of compensation due for damaged goods and that I should be excused of paying on at least the one unit at this time until I can get my things out of there. Then in addition, some assistance on their end in removing the damaged items, which I did take pictures of, along with where the water was lingering and have readily available for proof.

Business

Response:

Mrs. [redacted] has been a tenant of our facility since January 3lst 2012. When we were informed by Mrs. [redacted] that she could not gain access to her unit because the door was to hard to open for her we told her we could move her to another unit and she said no. The next time she approached us on the matter we once again said that we could move her to another unit she once again said no. As a compromised we were going to change the doors to the units and we asked her to come to the facility to unlock the doors so that it could be changed and Mrs. [redacted] never showed. Shortly following this she stated that she had water damage to her belongings. I asked her to file a report and send pictures to the corporate office. Upon looking at the pictures I noticed that she had wood furniture on a cold concrete floor (she did not have a climate control unit). Mrs. [redacted] proceeded to tell me that she wanted full reimbursement of her belongs. I informed her that according to her lease that has her signature Store It All Storage is not responsible for damages to her belongs (she is required to have renters insurance) but as a good faith gesture we were willing to reimburse her $200. At this time Mrs. [redacted] said that was unacceptable and she would be contacting her lawyer to file a lawsuit against Store It All Storage and she needed a copy of her lease in order to talk to her lawyer. We gave her the requested information. At no point did we tell her that we were going to evict her due to no payment (although this is stated in her contract as a clause).

Review: I have been a customer at this location since October 2011. I had signed up for autopay on their website this year and noticed an error in my bill. The error was that in April 1, 2013 I was overcharged with their autopay system. The increased rate in March 2013 was $102.09 which is what April rent should have been. In April 2013 they charged me $171.20 which I brough to their attention immediately. I was told that I would be charged less in May to make up for the overcharge. No auto pay payment was taking in May or in June 2013, however I was charged several late fees. After emails and calls to the facility I finally received a response in the middle of June 2013. I had to ask them several times to contact their manager and show him the errors and that I would like the fees waived since it was not my fault their system didn't take my payments. The response I received was that my belongings were going to be placed in auction and I incurred yet another fee for that. I paid my due rent to get my belongings out of auction on June 20th 2013 in the amount of $135.07 as told by the phone operator. She said it would show that I was doing my part and that she would contact the manager yet again to reverse the fees. Yesterday June 30th I received a call from her saying the manager would only waive $50 of the fees and that there was nothing he could do to refund the auction fees. I was told I had to pay my rent and the auction fees by July 5th 2013 and that if I did not pay the fees I would be charged yet another late fee. The business is at fault and they have the transactions to show it. I would like all of the incurred fees refunded to me immediately as it is no way to do business to make your customers pay for your errors. It was advertised that the first month was free and they did not give me a free month. When I brough this to their attention they told me it was advertised incorrectly and I would not receive a free first month.Desired Settlement: I would like all of the incurred fees refunded to me immediately as it is no way to do business to make your customers pay for your errors. In the current amount of $109.19 for the auction fees. And I would like to be sure that they corrected the month they overcharged me.

And I would like to receive my first month free as advertised.

Business

Response:

After this complaint was made on July 1st, 2013, [redacted] was Contacted by me, [redacted] Currence- District Manager, about her account. We resolved this issue immediately and [redacted] is now happy with the end result.

Sent on: 7/8/2013 2:21:45 PM

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I felt bullied into paying half the charges with the threat of being charged more within days. After 3 months of trying to resolve this locally and getting nowhere I called the company and asked the district manager contact me. I was told by [redacted] Currence- District Manager "I'll do you a favor and meet you half way. The only reason our system wouldn't work is is you had insufficient funds or a bank error on your fault." I was also told by one of their employees that they had a new system which was not working yet. His local employee told me to pay my rent and not the fees to show a leap of faith. The managr told me she was not authorized to do that. My bank funds have never been unavailable and I have done everything possible to pay my bills on time with this company. ( I will supply proof) I was told I would be charged more fees if I did not pay the half of the infliced auction fees by the 5th of July. The previous fees were waived after several months of my contacting them to resolve this. The statement [redacted] Currence made in reply to the complain was not true. I was not "happy" with this, I got threatened to pay for their errors because I was told they would charge me more fees again if I didnt. I never was never delinquent on my account due to any error of mine. I fear that my complaining willput my belonging in jeopardy.

Regards,

Review: I rented a storage unit from simply self storage from the months of august 2013 to jan 2014. when I went to retrieve my belongings EVERYTHING was INFESTED with RAT feces!!! I didnt realize this to I got to my new apt the same night and open every bag and box to only see rat feces on every picture, clothing and sentimental item I owned. The infestation was so bad the rats bit holes through my baby's picture and my diplomas. my children clothes were in bedded with feces , every pot, pan , sweater , blanket etc. there was NOTHING LEFT UNTOUCHED. my brand new apt floors were covered with rat feces, it took 2 weeks of sweeping and mopping to get all the feces cleaned up!. FECES were in my daughter bed do to everyday walking in my home that travel to her BED!! and mines as well!! I had to simply toss most of our personal belonging because it was impossible to get the feces stains out of our clothes!!! I paid $180 a month. I called simply self storage multiple times to only get IGNORED. they never tried reaching out to me or helping. I had insurance on my unit as well but was told that my matter wasn't covered. this has been a very serious HEALTH HAZARD TO MY FAMILY! I have a 20 month old baby who crawls, plays and sometimes eats off of the floor and we did everything in our power to avoid this!! this company has a serious infestation that is beyond acceptable!!!!!!!!!!!! I will be taking legal action!Desired Settlement: I would like to receive ALL OF MY MONEY BACK!!!! this facility housed my belongings only to not properly provide a clean health friendly environment to its customers!

EVERY DOLLAR BACK!!!

Review: I reserved and book online a unit [redacted] from your storage and went in and paid for the unit on 09/26/2014. Upon returning the next day 09/27/2014 I found a lock on the unit. Now since this was a weekend I called the non office hours to let them know and had not heard anything from anyone till the following week. Mind you I needed the storage unit for that weekend since I needed to move my things out of the place I was in. Therefore I needed to rent another space from another company. I asked that I be refunded my money she her staff are the onles that locked the unit beacause they forgot. She has yet to return my phone I explain to the manager that I did not need the unit. I never used the unit and I never palce a lock on the unit. Therefore all I would like is a refund back to my account. Thank youDesired Settlement: refund the amount back to the card

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Description: Truck Rent & Lease, Moving Supplies, Storage Units - Household & Commercial

Address: 460 County Rd, Cliffwood, New Jersey, United States, 07721-1176

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