Sign in

Simply Self Storage

Sharing is caring! Have something to share about Simply Self Storage? Use RevDex to write a review
Reviews Storage Units, Storage, Merchandise Warehouse Simply Self Storage

Simply Self Storage Reviews (42)

Review: They double billed me on late charges and then sent it to collections. The account is paid in full now minus the $10 extra late fee they billed me for. I requested corporate phone number and was denied.Desired Settlement: I want them to remove this from [redacted] and removed from my credit report with [redacted].

Business

Response:

To : Revdex.com[redacted] came into the Simply Self Storage [redacted] located on [redacted], PA, [redacted] on January 1, 2014. On this date [redacted] paid for his account with a personal check. This personal check had non-sufficient funds because of these non-sufficient funds Simply Self Storage [redacted] incurred a financial loss. On January 27, 2014; [redacted] moved out of his unit at Simply Self Storage [redacted], with the knowledge that he had given a check to our facility that had non-sufficient funds.All fees charged to [redacted] are in accordance with [redacted] leasing agreement with our company.. We have included in this facsimile [redacted] signed leasing agreement. We hope this helps answer questions about [redacted] and his dealings with Simply Self Storage [redacted].Jerome CDistrict Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

It still does not explain why they double charged me a late fee. They charged me a $10 late fee twice in the same month look at the invoice it clearly shows that. Then this is the continued response you get from them. There is no supervisor or anyone to talk to to resolve this besides some employee at the location who just says she has to talk to her boss yet she won't let you talk with her boss or anyone else at the company. It was paid in full however because I tried to fix this error with the extra charge for late fees they put this on my credit report.

Regards,

Business

Response:

To: Revdex.com[redacted] came into the Simply Self Storage [redacted] located on [redacted], PA, [redacted] on January 11, 2014. On this date [redacted] paid for his account with a personal check. At this point his account was past due, so a $10 late fee was included in that payment However, this check was sent back to us because of non-sufficient funds in his bank account. When that non-sufficient funds transaction is processed in our computer system, the payment is late again., resulting in a second $10 late fee. Because of these non-sufficient funds Simply Self Storage [redacted] incurred a financial loss. On January 27, 2014;[redacted] moved out of his unit at Simply Self Storage [redacted], with the knowledge that he had given a check to our facility that had non'Sufficient funds and not paid his account in full.The. Simply Self Storage policy and procedure for any tenant who vacates a unit with a balance owed is that amount will be sent to a collections agency. [redacted]'s account was sent to any agency for non-payment. If [redacted] doesn't want the amount from the check that was written with non-sufficient funds to adversely affect his credit rating he can make a full payment promptly.Lastly, all fees charged to [redacted] are in accordance with [redacted] leasing agreement with our company. We have included in this facsimile [redacted]'s signed leasing agreement. We hope this helps answer questions about [redacted] and his dealings with Simply Self Storage [redacted].Jerome CDistrict Manager

Review: We were a couple days late vacating our unit. We were charged for an additional month rent. We were not notified and it was turned over to a collection agency. We are not disputing the additional rent. The problem is....WE PAID A DEPOSIT ON THE UNIT. I contacted the collection agency who in turn informed me that there was nothing they could do because the deposit was not listed in the collection documents and to contact Simply Storage. I contacted Simply Storage, emailed a copy of the receipt for the deposit and the response I got from [redacted] was "Thank you, there is nothing I can do please refer to the collection agency". And of course, the collection agency is telling me to contact Simply Storage again. It is my understanding that deposits go into an escrow account however, no one can tell me where the deposit is. It certainly did not come back to Acom.Desired Settlement: Deduct the $212.00 from the deposit and refund the remainder OR refund the deposit and we will pay the $212.00 without filing a claim.

Business

Response:

Check fields!

Write a review of Simply Self Storage

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Simply Self Storage Rating

Overall satisfaction rating

Description: Truck Rent & Lease, Moving Supplies, Storage Units - Household & Commercial

Address: 460 County Rd, Cliffwood, New Jersey, United States, 07721-1176

Phone:

Show more...

Web:

This website was reported to be associated with Simply Self Storage.



Add contact information for Simply Self Storage

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated