Siren Song

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved.Please be advised that I had a few more conversations with this company, and that, after many emails back and forth, they did finally refund my money? Total amount of $was refunded on or about 1/11/? Thank you for your time! Regards, [redacted]

Hello,This is to advise you that the two refunds have been received, even though the internet fee was not on one of them At this point, I consider this complete Thank you so much for your assistance.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be partially satisfactory to me I would also appreciate the amount that it cost me to return the item to SirenSong (I would accept $for postage) in addition to the return of my original purchase price I would also like to make sure that my card is NOT charged for the subscription I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Re: Complaint # [redacted] ? Hello, We were recently made aware of a complaint made regarding our companyWe apologize there was no response for the complaintWe recently changed our email system and did not realize that complaints from the Revdex.com were going into the spam section ? We have located the account based on the information the customer has providedWe apologize that the customer was not satisfied with our product or the service they received, however the customer was refunded on multiple occasions between 12/6/and 1/5/based on multiple partial refunds, totaling the amount of $? If there is anything further we can help you with, please let us knowThank you!

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I have NOT received the refund that the company said they would submit I do NOT wish to close this case until it is resolved.? Additionally, I want to be refunded the amounts I spent to ship the item back to them, and I’m getting to the point where I’d appreciate damages? ? Thank you,? [redacted] ***? ?

The customer was refunded on 2/9/If the customer has not received the refund, they will need to contact their bank with the following information:? Refunded - $Trans-ID: [redacted] We will also be mailing a refund check for $for the original orderPlease allow 7-business days for the check to arrive.?

The customer was refunded on 2/9/If the customer has not received the refund, they will need to contact their bank with the following information: Refunded - $Trans-ID: [redacted] We will also be mailing a refund check for $for the original orderPlease allow 7-business days for the check to arrive

Re: Complaint # [redacted] Hello,We were recently made aware of a complaint made regarding our companyWe apologize there was no response for the complaintWe recently changed our email system and did not realize that complaints from the Revdex.com were going into the spam sectionWe have located the account based on the information the customer has providedWe apologize that the customer was not satisfied with our product or the service they received, however the customer was refunded $on 1/17/for their orderAs a courtesy, we have refunded the remaining $they were billed on 1/11/If there is anything further we can help you with, please let us know Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,This is to advise you that the two refunds have been received, even though the internet fee was not on one of them At this point, I consider this complete Thank you so much for your assistance.Regards,*** ***

Re: Complaint # *** Hello, We were recently made aware of a complaint made regarding our companyWe apologize there was no response for the complaintWe recently changed our email system and did not realize that complaints from the Revdex.com were going into the spam
section We have located the account based on the information the customer has providedWe apologize that the customer was not satisfied with our product or the service they receivedWe have refunded the customer for the total amount of $Please allow 7-business days for the refund to process If there is anything further we can help you with, please let us knowThank you!

This complaint can be closed. Siren Song did credit the money back to my credit card which they claimed they couldn't do because it was frozen. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be partially satisfactory to me. I would also appreciate the amount that it cost me to return the item to SirenSong (I would accept $for postage) in addition to the return of my original purchase price. I would also like to make sure that my card is NOT charged for the subscription. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Re: Complaint #*** Hello, We were recently made aware of a complaint made regarding our companyWe apologize there was no response for the complaintWe recently changed our email system and did not realize that complaints from the Revdex.com were going into the spam
section We have located the account based on the information the customer has providedWe apologize that the customer was not satisfied with our product or the service they received, however the customer was refunded on multiple occasions between 12/6/and 1/5/based on multiple partial refunds, totaling the amount of $ If there is anything further we can help you with, please let us knowThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved.Please be advised that I had a few more conversations with this company, and that, after many emails back and forth, they did finally refund my money Total amount of $was refunded on or about 1/11/ Thank you for your time!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ms*** ***Customer Service Supervisor Siren Song Balboa Avenue i404San Diego CA 92111RE: Damaged productDear Ms***Yesterday I received a note plus a check for $in reference to a defective product about which had notified your Company several months agoalso filed a complaint with the Better Business Association after your telephone representative refused to issue a refund citing a 30% restocking feeI could understand such a policy if I was returning the product simply because disliked it but the alarm was broken while still in its original packaging.attempted to mail the item back to your company immediately after the telephone contactThe package was mailed to the above addressApproximately ten days later, the package was returned to me as undeliverable and it is sitting in my office.I am puzzled by the check in the amount of $It was my understanding that the entire purchase price had been refunded earlier and your company had replaced the amount on my Credit cardPerhaps you can explain to me why the refund check was issuedI will hold it until hear from your office.would like to return the package and I am willing to mail it again if you can advise me of the correct location to send itYou might be interested in learning what the defect is so you can prevent other consumers from having a similar incident.thank you for your assistance.Sincerely,*** ***cC: Revdex.com of San Diego*** *** * ** *** *** *** ***
Regards,
*** ***

Re: Complaint #*** Hello,We were recently made aware of a complaint made regarding our companyWe apologize there was no response for the complaintWe recently changed our email system and did not realize that complaints from the Revdex.com were going into the spam
section. We have located the account based on the information the customer has providedWe apologize that the customer was not satisfied with our product or the service they receivedWe will be mailing a refund check to the customer for the full amount, $Please allow 7-business days to receive the refund check. If there is anything further we can help you with, please let us knowThank you!

Please have the customer contact her bankThe refund information is as follows: 1/30/17, Refunded - $Trans-ID: ***