Siren Song

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Re: Complaint #*** Hello,We were recently made aware of a complaint made regarding our companyWe apologize there was no response for the complaintWe recently changed our email system and did not realize that complaints from the Revdex.com were going into the spam section. We have located the account based on the information the customer has providedWe apologize that the customer was not satisfied with our product or the service they receivedWe will be mailing a refund check to the customer for the full amount, $Please allow 7-business days to receive the refund check. If there is anything further we can help you with, please let us knowThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Re: Complaint #*** Hello,We were recently made aware of a complaint made regarding our companyWe apologize there was no response for the complaintWe recently changed our email system and did not realize that complaints from the Revdex.com were going into the spam
section. We have located the account based on the information the customer has providedWe apologize that the customer was not satisfied with our product or the service they received, however the customer was refunded $on 1/17/for their orderAs a courtesy, we have refunded the remaining $they were billed on 1/11/17 If there is anything further we can help you with, please let us know Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We have refunded the charge per the customer's requestPlease allow 3-business days for the refund to process

Re: Complaint #*** Hello,We were recently made aware of a complaint made regarding our companyWe apologize there was no response for the complaintWe recently changed our email system and did not realize that complaints from the Revdex.com were going into the spam section. We have located the account based on the information the customer has providedWe apologize that the customer was not satisfied with our product or the service they receivedWe will be mailing a refund check to the customer for the full amount, $Please allow 7-business days to receive the refund check. If there is anything further we can help you with, please let us knowThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

This complaint can be closed. Siren Song did credit the money back to my credit card which they claimed they couldn't do because it was frozen. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We apologize the order was not cancelledWe will be mailing a refund check to the customer for the full amountPlease allow 7-business days for the check to arrive.

Re: Complaint # *** ? Hello, We were recently made aware of a complaint made regarding our companyWe apologize there was no response for the complaintWe recently changed our email system and did not realize that complaints from the Revdex.com were going into the spam
section ? We have located the account based on the information the customer has providedWe apologize that the customer was not satisfied with our product or the service they receivedWe have refunded the customer for the total amount of $Please allow 7-business days for the refund to process? If there is anything further we can help you with, please let us knowThank you!

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and
find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The customer was refunded on 2/9/If the customer has not received the refund, they will need to contact their bank with the following information:? Refunded - $Trans-ID: ***We will also be mailing a refund check for $for the original orderPlease allow 7-business days
for the check to arrive.?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I have NOT received the refund that the company said they would submit… I do NOT wish to close this case until it is resolved.? Additionally, I want to be refunded the amounts I spent to ship the item back to them, and I’m getting to the point where I’d appreciate damages? ? Thank you,? *** ***? ?

Re: Complaint #*** ? Hello, We were recently made aware of a complaint made regarding our companyWe apologize there was no response for the complaintWe recently changed our email system and did not realize that complaints from the Revdex.com were going into the spam
section ? We have located the account based on the information the customer has providedWe apologize that the customer was not satisfied with our product or the service they received, however the customer was refunded on multiple occasions between 12/6/and 1/5/based on multiple partial refunds, totaling the amount of $? If there is anything further we can help you with, please let us knowThank you!

We apologize the order was not cancelled. We will be mailing a refund check to the customer for the full amount. Please allow 7-10 business days for the check to arrive.

Re: Complaint # [redacted]   Hello, We were recently made aware of a complaint made regarding our company. We apologize there was no response for the complaint. We recently changed our email system and did not realize that complaints from the Revdex.com were going into the spam...

section.   We have located the account based on the information the customer has provided. We apologize that the customer was not satisfied with our product or the service they received. We have refunded the customer for the total amount of $54.85. Please allow 7-10 business days for the refund to process.   If there is anything further we can help you with, please let us know. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ms. [redacted]Customer Service Supervisor Siren Song 8662 Balboa Avenue i404San Diego CA 92111RE: Damaged productDear Ms. [redacted]Yesterday I received a note plus a check for $9.90 in reference to a defective product about which had notified your Company several months ago. also filed a complaint with the Better Business Association after your telephone representative refused to issue a refund citing a 30% restocking fee. I could understand such a policy if I was returning the product simply because disliked it but the alarm was broken while still in its original packaging.attempted to mail the item back to your company immediately after the telephone contact. The package was mailed to the above address. Approximately ten days later, the package was returned to me as undeliverable and it is sitting in my office.I am puzzled by the check in the amount of $9.90. It was my understanding that the entire purchase price had been refunded earlier and your company had replaced the amount on my Credit card. Perhaps you can explain to me why the refund check was issued. I will hold it until hear from your office.would like to return the package and I am willing to mail it again if you can advise me of the correct location to send it. You might be interested in learning what the defect is so you can prevent other consumers from having a similar incident.thank you for your assistance.Sincerely,[redacted]cC: Revdex.com of San Diego[redacted]
Regards,
[redacted]

Re: Complaint #[redacted] Hello,We were recently made aware of a complaint made regarding our company. We apologize there was no response for the complaint. We recently changed our email system and did not realize that complaints from the Revdex.com were going into the spam...

section. We have located the account based on the information the customer has provided. We apologize that the customer was not satisfied with our product or the service they received. We will be mailing a refund check to the customer for the full amount, $94.85. Please allow 7-10 business days to receive the refund check.  If there is anything further we can help you with, please let us know. Thank you!