Siren Song

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be partially satisfactory to me.  I would also appreciate the amount that it cost me to return the item to SirenSong (I would accept $5.00 for postage) in addition to the return of my original purchase price.  I would also like to make sure that my card is NOT charged for the subscription.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please have the customer contact her bank. The refund information is as follows: 1/30/17, Refunded - $54.85 Trans-ID: [redacted]

Hello,This is to advise you that the two refunds have been received, even though the internet fee was not on one of them.  At this point, I consider this complete.  Thank you so much for your assistance.Regards,[redacted]

The customer was refunded on 2/9/17. If the customer has not received the refund, they will need to contact their bank with the following information: Refunded - $8.95 Trans-ID: [redacted]We will also be mailing a refund check for $94.85 for the original order. Please allow 7-10 business days...

for the check to arrive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.Please be advised that I had a few more conversations with this company, and that, after many emails back and forth, they did finally refund my money.   Total amount of $66.90 was refunded on or about 1/11/2017.   Thank you for your time!
Regards,
[redacted]

We have refunded the charge per the customer's request. Please allow 3-7 business days for the refund to process.

Re: Complaint #[redacted] Hello,We were recently made aware of a complaint made regarding our company. We apologize there was no response for the complaint. We recently changed our email system and did not realize that complaints from the Revdex.com were going into the spam...

section. We have located the account based on the information the customer has provided. We apologize that the customer was not satisfied with our product or the service they received, however the customer was refunded $54.85 on 1/17/17 for their order. As a courtesy, we have refunded the remaining $9.90 they were billed on 1/11/17 If there is anything further we can help you with, please let us know.  Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have NOT received the refund that the company said they would submit… I do NOT wish to close this case until it is resolved.  Additionally, I want to be refunded the amounts I spent to ship the item back to them, and I’m getting to the point where I’d appreciate damages.   Thank you, [redacted]