Sirius XM Radio

January **, 2016 [redacted]
[redacted]
[redacted]
[redacted] Re: Revdex.com Complaint [redacted], [redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted] behalf.  [redacted] complaint is in...

regards to a city tax that was showing on his billing statement. A member of our Corporate Solutions Team reached out to [redacted] to further discuss his concerns.  We informed him that the state of Florida is not subject to city tax; instead the state imposes a communication tax which is made up of the accepted rate of 5.220% plus the County Surtax 0.500%; which when added together equal 5.720%.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team [redacted] (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sirius has responded that it was a misunderstanding, but it was not a misunderstanding. This was a withholding of information. After I asked to make sure I will not be charged, they responded with a no, it is free of charge. There was no misunderstanding involved, it was a deception of information. [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

September **, 2015 [redacted] [redacted]Re: Revdex.com Complaint [redacted]Hello Mediator,Thank you for contacting SiriusXM on [redacted] behalf.  We regret that his recent...

experience led to a complaint with your agency.  After researching his account, [redacted] complaint is in regards to being charged $17.07 after cancelling his subscription. A member of our Corporate Customer Relations team reached out to [redacted] to discuss his concerns.  We apologized that his subscription was not canceled on August **, 2015 when he requested.  We informed him that we have cancelled his monthly subscription and issued a refund for the $17.07 that was charged on September **, 2015.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

[redacted] Hello Mediator, Thank you for contacting SiriusXM on Mr. M[redacted] behalf.  We regret that their recent...

experience led to a complaint with your agency.  We have investigated Mr. M[redacted] complaint regarding being billed the incorrect amount and after reviewing his account we have been unable to determine where he believes he may have been overcharged. Mr. M[redacted] was on a 3 month Select subscription on radio ID [redacted] and [redacted]; which was due to renew on December **, 2015.  On December *, 2015, he was provided with a 5 month promotional subscription for $24.59 per subscription.  He was charged $13.03 for radio ID [redacted], as there was a credit of $11.56 for unused service from the previous subscription, $16.89 for radio ID [redacted], as there was a $7.70 credit for unused service.  He also activated radio ID [redacted] and was charged $24.59.  A member of our Corporate Customer Solutions team reached out to Mr. M[redacted] to further discuss his concerns.  At his request, we cancelled radio ID [redacted] and refunded $24.59 back to his credit card.   As a gesture of good will, we provided a service credit of $41.95 to be used towards the future renewal of his radios on May *, 2016. Should Mr. M[redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve Mr. M[redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option 3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Thank you for your response, though I feel that you have not really understood the issue here, which relates to the phone conversation I had with the representative who signed me up for the five month promotion.  Back in October, I called SiriusXM to cancel my subscription, which I had had for six years or more, having been a customer since 2007.  I did not need 'educating' about the auto renewal process, as I was already familiar with it.
Sirius handles calls like mine through call centers based in the Phillipines.  Communications are often in broken english on poor quality lines, and do not live up to the claims of "stellar service".  In fact, during the course of the conversation in question, the representative at one point offered 'to put in ten dollars of his lunch money' to lower the cost of my subscription....not a piece of marketing which many companies would stand behind, but a good example of what the consumer's reality is like when dealing with SiriusXM.  Bear in mind that I called Sirius to cancel my subscription.  The response was a series of cheesy offers, culminating in the five month "one time offer", paid for with a "one-time"  payment.  On this we were absolutely clear.  I agreed to a ONE-TIME payment.  I expressly declined any interest in subscription, and yet you subsequently helped yourselves to $232.08 from my account.
If SiriusXM wishes to enter into contracts on the phone, it should record the conversations, so that in situations like mine they can be referred back to for clarification.  In reality, anything could have been said in that conversation, and you could describe all subsequent actions as being under contract.  To be frank, your customer service is appalling.  The sales techniques are deliberately opaque, and when you describe auto-renewal as a convenience to customers, you are glossing over the fact that it also provides a guise under which to guarantee yourselves a revenue stream from clients who, like me, ended up in a reality different to that described to them in a phone conversation which was not recorded for reference.  That is not what I call "stellar service".  I consider it unethical, unprofessional, and fraudulent.  Why wouldn't you just give a customer a call before signing them up for a subscription? You have no problem calling multiple times when credit card information needs updating.  
So no, I'm afraid I don't feel 'educated' by this experience in the least.  My dispute remains on record with my credit card company, and I stand by my demand for a refund of the balance of $147.77.  Unless this is forthcoming, I intend to take legal action against your company to recover my money.  I don't need free service until September [redacted] - you can go ahead and turn it off.  I just want my money back, and hopefully for someone at Sirius to sit up and think about looking after their customers, not alienating them.
[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
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[redacted] [redacted]Hello Mediator,Thank You for contacting SiriusXM on [redacted] behalf.  We regret that her recent experience led...

to a complaint with your agency.  After researching [redacted] account, it was found her complaint regarding charges to her credit card resulted from the automatic renewal of her subscriptions.  Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel.  Customers are notified prior to renews for subscriptions on an annual plan or greater.On March **, 2015, [redacted] called us and requested for both her accounts to be consolidated.  She was offered an annual subscription at a promotional rate for each of her radios; which she accepted.  The subscription was activated on radio ID [redacted] (2011 Toyota Rav-4) for the service period from March**, 2015 to March **, 2016. As her radio ending with ID [redacted] (2015 Toyota Highlander) was currently on a 3 month trial subscription, her annual promotional subscription, would not start until her trial expired on April **, 2015.  The $225.52 balance was paid with a credit card that was left on file for future renewals.  A confirmation email was sent to [redacted] on March **, 2015 detailing the terms of the renewal and advising her of the upcoming credit card charges.  On March **, 2016, her annual subscription automatically renewed on the Rav-4; charging $204.88 to the credit card on file.  On April **, 2016, her subscription renewed for the Highlander, however, we were unable to charge the card on file.  On April **, 2016, [redacted] called us requesting to cancel her subscriptions; which we processed immediately and a full refund of the $204.88 payment from March **, 2016 was issued.   A member of our Corporate Solutions Team reached out to [redacted] regarding her concerns.  We reviewed the automatic renewal policy and explained that subscriptions renew at current rates.  [redacted] stated that the payment she made in March 2015 was only suppose to be a onetime payment and was informed that both her services would renew on the same date.  We offered to provide her with another annual promotional rate subscription on both radios on invoice payment, but she declined our offer.  We apologized for any inconvenience she experienced and confirmed that her subscription was cancelled and her refund was issued.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below.Sincerely,Geraldine R[redacted]SiriusXM Corporate Solutions Team###-###-#### ([redacted])

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution has been resolved. I have received my refund check. I will point out though that the company still has not been able to explain why it was attempting to charge my card a 2nd time without having sent any kind of statement electronically or otherwise. I have repeatedly asked when the statement was allegedly sent and could not be provided with a date. This was the first and LAST time I used my credit card with this company. There is a difference between auto renewal and auto charging. Also even though the company repeatedly assured me they had removed my husband's email address from their account, he got a "customer service satisfaction" email sent to him after I cancelled our service and got an additional email sent after this complaint was filed.
Sincerely,
[redacted]

August **, 2016   [redacted]   [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret that...

his recent experience led to a complaint with your agency.  We have investigated [redacted] complaint regarding his credit card being charged for another subscriber’s service and determined it was due to agent error.   On June **, 2016 we received a request to activate a subscription for [redacted]; however, our agent activated the device on another subscribers account with the same name and state as [redacted].  A credit card payment of $28.46 was applied to the account on June **, 2016 and $15.10 on July *, 2016.    A member of our Corporate Solutions Team reached out to [redacted] to discuss his concerns.  We apologized for any inconvenience and frustrations that he may have experienced due to this error.  We confirmed that his credit card was removed from the other subscribers account and advised him that a refund of $43.56 will be issued.  Check [redacted] was issued on August **, 2016 and sent to 1[redacted].  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.     [redacted]        Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted]
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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret that...

his recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint regarding his credit card being automatically charged resulted from the automatic renewal of his subscription, per the terms and conditions in the SiriusXM Customer Agreement, along with [redacted] leaving his credit card information on file for future charges when he purchased a promotional rate subscription and completed a payment himself in our Online Account Center.   On July **, 2015, [redacted] visited our website, [redacted] and activated a 6-month promotional rate subscription via our Online Account Center (our “OAC”) making a payment for $28.46, leaving his credit card on file for future charges.  An email was sent confirming his transaction; which also included automatic renewal information.  On January **, 2016, at the end of the promotional rate term, his subscription automatically renewed to a full price package; which bills on a monthly subscription, charging the credit card on file $17.07 on this date and again in February **, 2016.  On February **, 2016, [redacted] contacted us requesting to cancel his subscription.  In lieu of cancelation, he accepted an All Access 6-month promotional rate subscription and his credit card was charged $40.46.  An email was sent confirming his transaction; which included automatic renewal information.  On August **, 2016, at the end of the promotional rate term, his subscription renewed to a full price package; which bills on a quarterly subscription charging his credit card in file $67.55.  On November **, 2016, his quarterly subscription again renewed, charging the credit card on file $68.31.  On December **, 2016, [redacted] called us requesting to cancel his subscription; which we processed immediately and a refund of $46.78 was issued for unused service.   A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint.  We attempted to review his account and explain the charges; however, [redacted] stated that if we were not going to provide a full refund the Revdex.com would deal with this issue and disconnected the call.  We would like to advise him that upon the purchase of his Select 6-month promotional rate subscription on January **, 2015, he would have been required to read the terms and conditions in order to complete the purchase he made himself online.  As well a confirmation email was sent to [redacted] following this transaction and another email was sent on February **, 2016, when he accepted another promotional rate subscription in lieu of cancelling.  [redacted] was issued a refund of $46.78 for unused service and no further refunds will be issued and his subscriptions automatically renewed per the terms and conditions in the SiriusXM Customer Agreement.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.     [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[The company has not been transparent with me, they refuse to offer a free copy of the original recording of the first attempt to cancel my subscription.  They are forcing me to subpoena the recording because they are hiding the TRUTH of what transpired.  I did say I would call back, only after REPEATED REQUESTS to cancel my subscription.  I feel that as a customer in good standing for 9 years should be able to say "cancel my subscription" and the request should be honored, not IGNORED, as the SiriusXM representative proceeded to do after I repeatedly told him I lost my job and no longer could afford any and all subscriptions.  This is a consumer rights issue that needs to be addressed right here and right now, not when SiriusXM feels it is appropriate.  My account was fraudulently debited and I, as an unemployed consumer, feel my rights are being violated and I am now considering a class action suit, concerning these unfair business practices which allow these large companies to skirt the law.  They are refusing my request for the second transcript, even though they have a web portal for customer service that has buttons, one of which is supposed to send copy of transcript to my e-mail.  No such transcript was sent.  If they have a button, which is supposed to give the customer peace of mind on what conversation took place, why doesn't it work?  What is it there for?Sirius tried to bribe me with free subscription, free radio, which I declined.What are consumer protection laws for, if large corporations don't abide by them? SiriusXM has a long way to go on customer service.  I recall a company named [redacted] who had to change their name to [redacted]. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
[redacted] [redacted]
 
[redacted]   Hello Mediator,   Thank you for contacting Sirius XM on [redacted]’s behalf....

 [redacted]’s complaint is in regards to an automatic renewal for a subscription that she did not want renewed.  She stated she was receiving phone calls informing her of a past due balance.   She wants this subscription closed and she wants the balance removed.  A member of our Corporate Customer Relations team reached out to [redacted] and confirmed that the subscription was closed.  As a courtesy we also cleared the balance that was for time used as the subscription renewed per the Terms and Conditions where there was no cancellation request.  [redacted] was satisfied with the information and now considers her issue resolved.  SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve  [redacted] concerns.    Our customer has been provided contact information if any additional support is needed.  If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.[redacted]    Sincerely,  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I explained to the rep that contacted me that their representative told me that they would not charge my card because it would be expired by the time it was due to be charged.  Because they had not charged that card as a normal renewal process, i.e., every 3 months.  They still charged the card and she admitted that she understands why I would be mad.  I explained that I am not trying to get something for free.  I even said that I would be fine if they kept the $100 for a typically year service that I pay because I did use their services for that one year.  I had her look at my account and she admittted I have never had a renewal charge on my account...ever!  I have only purchased their service on a year by year or 2 years at a time for an amount close to $100 a year.  THat is the "value" that I put on their service and would not pay more.  She continued to tell me that she understands why I am upset and said she cant help me anymore because her company will not let her.  I originally was willing to take their service for the value that I placed on it instead of a refund.  However, the fact that they are unwilling to do anything disgusts me even more.  They are losing a customer and anyone in my family and anyone else that I can speak to.  The bottom line is they charged my credit card for the first payment and it was an expired card.  It wasn't charged prior to that every 3 months.  I was told they would not charge it and they did anyway.  It is bad business practices and they should be ashamed of themselves on how they are treating me.  I asked her what would Disney do here?  She said, she didn't know.  That's the easy answer for a company that doesn't take care of their customers.  Because they know what the right thing to do is in this case and she even said so.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

September **, 2016 *
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret that his...

recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint regarding being contacted for an outstanding balance resulted from the automatic renewal of his subscription.  Per the terms and conditions on our Customer Agreement, subscriptions automatically renew at the rate in effect at the time of each renewal until the subscriber calla us to cancel.  We were unable to locate any request for cancelation prior to receiving this complaint.   On July *, 2015, service was reactivated on radio [redacted] (2007 Santa Fe) on a monthly subscription.  An email was sent to [redacted] confirming the transaction, which also included automatic renewal information.  This subscription continued to renew on a monthly term, charging the card in file.  On July *, 2016, the monthly subscription renewed, however we were unable to charge the credit card.  On August *, 2016, when no payment was received, the subscription went inactive, due to non payment, leaving a balance of $15.86 for used service.  On August *, 2016, a late fee was added, bringing the balance to $20.86.  On August **, 2016, the balance was written off.   A member of our Customer Solutions Team reached out to Mr. Gross to further discuss his complaint.  We confirmed that the subscription is cancelled and the outstanding balance was removed from his account as well, we updated his account with his Do Not Contact request.  While we make every effort to honor [redacted] request as soon as possible, please allow 3-5 business days for phone calls and email and up to 30 days for mail requests to completely update in all of our systems.  Also, your Do Not Mail preference setting will expire in 3 years from the date of your request.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve Mr. Gross’ concerns. If you’d like to contact us regarding this matter, please use the information listed below.       [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company made no effort to restore my account or service.  I wasted 2 hours of my time listening to their non-sense.  This is a poorly run company thatlacks integrity.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

March ** 2015 The Revdex.com Serving Metropolitan New York[redacted] [redacted] Re: Complaint# [redacted]  Hello [redacted],   Thank you for contacting Sirius XM on [redacted]’s behalf.  [redacted]’s...

complaint is in regards to a new device he activated online.  He stated he wanted to switch the service from the old device to the new one but later found out this could not be done online.  He was charged for two subscriptions when he only had the one.  He cancelled his subscription but was informed he would not be refunded for the used time.  A member of our Corporate Customer Relations team reached out to [redacted] and he informed us that he is on the Do Not Call list so he did not want to be contacted by SiriusXM again.   As [redacted] is taking part of the Consumer Resolution Multi-State Settlement Program we will continue to work with him to address his concerns.  We are closing the Revdex.com complaint as his Consumer Resolution complaint remains open. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns.    Our customer has been provided contact information if any additional support is needed.  If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: [redacted]Attention: [redacted]    Sincerely,  [redacted]###-###-#### (Option 3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are in denial that their prices do not add up to what they are advertising. A 12 month (1 year) subscription goes from March *, 2015 - March *, 2015 not Feb, [redacted]. AND the total monthly rate was NOT 9.99. Until they change their pricing online, it will not be correct. You do not realize the dates are only 11 months until you order the item and then it shows up in your subscription. So whenever I told them I did not plan to do the year plan to credit it back - I was shorted 7 cents for some reason....needless to say, I am not happy with this business and once my month subscription runs out, I will cancel both radios!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
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[redacted]
[redacted]
[redacted]
[redacted]
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[redacted]
* Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s behalf.  We regret...

that his recent experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that his complaint is in regards to a misunderstanding between the Premiere subscription he purchased for his Lifetime Subscription and the All Access Subscriptions that are now offered.    Premier packages included additional channels that were not available with the purchase of the Select packages; however, Internet Radio was not included with the Premier packages and had to be purchased as an additional service.  All Access packages are not available for the Lifetime Subscriptions as we stopped selling Lifetime subscriptions prior to the availability of the All Access packages.    A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint.  We explained that upon reviewing his account he did have access to Internet Radio; however, this was due to him purchasing a paying subscription for this service.  [redacted] also had other radios active on his account that were on Premier Packages; which is the reason he received the email regarding the upgrade from Premier Packages to All Access.  We offered to provide [redacted] with 12-months of Internet Radio at no cost; which he accepted.  We informed [redacted] that this subscription will automatically renew on January *, 2018, per the terms and conditions in our Customer Agreement.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.  [redacted] Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

March **, 2015 The Revdex.com Serving Metropolitan New York[redacted] [redacted] Re: Revdex.com Complaint ID [redacted] Hello [redacted],   Thank you for contacting SiriusXM on [redacted]’ behalf.  We regret that her...

recent experience led to a complaint with your agency.  After researching [redacted]’ account, her complaint resulted from a misunderstanding regarding the term and cost of her annual subscription renewal.  [redacted] purchased a Select Annual subscription on March *, 2014 at a promotional rate.  This subscription was due to renew on March *, 2015.  On March *, 2015, she called and changed her subscription to a Mostly Music Annual subscription that costs $119.88 plus additional fee and taxes.  However, to align with her billing cycle, the subscription was prorated to $111.01 plus additional fees and taxes, for the service period from March *, 2015 to February *, 2016 to prevent the subscription from running longer than the 12 month period. A member of our Corporate Customer Relations team reached out to [redacted] to discuss her concerns, but we have been unsuccessful in speaking with her.  We apologize for any misunderstanding this has caused and we remain interested in working with [redacted] and ask that she contact our Customer Relations Team at the number provided below, so that we may address her concerns. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’ concern. If you’d like to contact us regarding this matter, please use the information listed below.  SIRIUS XM Radio Inc.To: [redacted]Attention: [redacted]  Sincerely, [redacted]###-###-#### (option 3)

[redacted]
*
[redacted]
[redacted]
[redacted]
[redacted]   [redacted]   Hello Mediator,     Thank you for contacting SiriusXM on [redacted] behalf.  We...

regret that her recent experience led to a complaint with your agency.  After researching, it was found that [redacted] complaint is regarding being contacted for solicitation purposes.    We have updated our records with [redacted] request not to contact her with solicitations.  We would like to advise her that while we will make every effort to remove her phone number from our lists as soon as possible, it can take up to 5 business days to completely update all of our systems.  During that time, it is possible that she may receive a few more calls due to campaigns still in progress.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely, Jo-Ann M[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option 3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My credit card was charged on 10/*/2014 for $30.11, again on 10/*/2014 for $30.11 and my SiriusXM online account shows a balance due $24.18.
SiriusXM currently has $60.22 of my money + they expect an additional payment $24.18. 
THIS WAS NOT THE AGREEMENT!
Shortly after cancelling the service, I received an email stating
    "This email confirms that your refund request has been submitted. You can expect your refund to be posted to your credit/debit card that you have on file in 3-5 business days".
I was not informed of a refund being issued by check and I did not authorize an additional charge on my credit card.
Also, the other radio mentioned in the company's reply, belongs to my son [redacted]. His radio was paid in full for a 1 year subscription with a service end date of  Feb 2015. His radio has NOTHING to do with this issue.
I want a FULL REFUND of $60.22 returned to my credit card, I want the balance due on the account to be 0.00 and SIRIUSXM can keep their service.
[redacted]
###-###-####
 
 n order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]