Sirius XM Radio

April **, The Revdex.com Serving Metropolitan New York [redacted] *** Re: Revdex.com Complaint ID [redacted] , [redacted] Hello [redacted] , [redacted] states his complaint has not been resolved as the documents he received state nothing about an day period and there was no misunderstanding He states he was not advised about a credit that was provided and feels we are trying to shift the blame on himIt was never our intention to make [redacted] feel that we were placing any blame on him Our response explained our billing cycles and how it worked Upon review of the emails [redacted] attached to his rejection, we did read where the first email dated for March **, 2015, stated he would be charged $on September *, There were no dates associated with this amount On March **, 2015, a second email was sent stating that his monthly charges will be estimated at $per month as the Mostly Music Subscription is $per month prior to additional fees and taxes We spoke with [redacted] and offered him an annual subscription at no cost to him for this inconvenience; which he accepted Should he have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed below SIRIUS XM Radio Inc.To: [redacted] Attention: Customer Care [redacted] *** Sincerely, [redacted] SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting Sirius XM on *** [redacted] ’s behalf We regret that her recent experience led to a complaint with your agency After researching [redacted] ’s account, it was found that her complaint relates to a miscommunication regarding a promotional subscription she was offered On October **, 2014, [redacted] was provided with a six (6) month XM Select promotional subscription which covered the period of October *, to April *, She states at this time she was informed that the Howard Stern channels were available with this package Upon discovering that Howard Stern was not available on this package she cancelled the service and the refund of the $that was paid, was issued via check [redacted] on October *, A member of the Corporate Customer Relations team spoke with [redacted] and explained to her that the XM Select package does not include Howard Stern, but it would be available on radio ***; which is also active on her account, as this is a Sirius Radio We apologized for the inconvenience she experienced and offered to reactive service on radio [redacted] on a six month All Access promotional subscription for the same price she was quoted on the Select package [redacted] accepted our offer and a refresh signal was sent to update the channels on her radio Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed below SIRIUS XM Radio Inc [redacted] Sincerely, [redacted] **

February**, The Revdex.com Serving Metropolitan New York [redacted] *** Re: Revdex.com Complaint ID [redacted] , [redacted] *** Hello [redacted] , Thank you for contacting SiriusXM on [redacted] ***’s behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] ***’s account, his complaint resulted from the automatic renewal of his semi-annual subscriptionPer the Terms and Conditions, subscriptions automatically renew until the subscriber calls us to cancel [redacted] purchased a six month promotional subscription, which took effect on December**, On June**, 2013, the subscription automatically renewed for six months per our Terms and Conditions, in our Customer Agreement However, we were unable to receive a payment because the credit card on file expired On July**, 2013, the subscription went inactive for non-payment, leaving a balance of $for used service A $late fee was added on July**, 2014, bringing the balance to $ On August*, 2013, [redacted] contacted and updated the credit card on file and paid the owing balance He requested for us to cancel his subscription, but it appears that the call terminated prior to the agent being able to process the cancellation request, causing the subscription to remain active On January**, 2015, [redacted] contacted us and his subscription was cancelled A refund of $was issued for unused service from the last charge on December**, A member of our Corporate Customer Relations Team spoke with [redacted] and confirmed the refund of $was received As a courtesy, we issued an additional refund of $283.89; which would provide him with a full refund of all charges from August*, Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below SIRIUS XM Radio Inc.To: [redacted] Attention: [redacted] *** Sincerely, [redacted] ***###-###-#### (option 3)

December **, The Revdex.com Serving Metropolitan New York [redacted] *** Re: Complaint ID [redacted] , [redacted] *** Hello [redacted] , Thank you for contacting Sirius XM on [redacted] ***’s behalf *** ***’s complaint is in regards to an email he received informing of changes made to his account He stated that he made no changes so when he contacted Listener Care he was informed it was in regards to a phone call He stated that he is afraid someone is accessing his account as he never made any changes A [redacted] of our [redacted] *** reached out to [redacted] and advised him upon review of the account we discovered that one of the emails in question was to confirm a change in account information, which appears to have been a correction to [redacted] ***'s email address Our email records indicate a previous email had been sent to an invalid address, and his address had been updated to reflect the correct informationThe other email was a confirmation that his radio was being deactivated and he was receiving a refund, which he had not requestedIt appears that the deactivation was scheduled at the same time his radio was activated on his paid subscription, and it appears that this may have been a misunderstanding about [redacted] ***'s intentionsWe also reactivated [redacted] ***'s radio with one year of free service, and we set the radio to deactivate on December **, 2015, as per his requestSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ***’s concerns Our customer has been provided contact information if any additional support is needed If you’d like to contact us regarding this matter, please use the information listed belowSIRIUSXM Radio Inc.To: [redacted] Attention: [redacted] [redacted] *** Sincerely, [redacted] ***###-###-#### (Option 3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My complaint with Sirius XM has been resolved, but I am "rejecting" the response because it is incorrect Contrary to the statement they made, I DID speak to a Sirius XM customer service representative (her name is ***) for about minutes on Friday, Nov * at approximately 12:30pm ET, and explained in detail the nature of my complaint As I told ***, my complaint was not simply filed because of one single incident, it was filed because of a consistent and repeated pattern of mistakes and overcharges Every single time I have dealt with Sirius XM, what I have been promised one thing on the phone, and then been charged a completely different (and much higher) amount on my credit card I do believe this last incident was a mistake, and Sirius XM acted quickly to correct it, but this does not change the fact that EVERY single time I have dealt with this company, I have had to call back to complain and have an incorrect charge corrected and refunded In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I only hope that next time they listen to their customer and not demean the integrity of their client Sincerely, [redacted]

February**, The Revdex.com Serving Metropolitan New York [redacted] *** Re: Revdex.com Complaint ID [redacted] , [redacted] Hello [redacted] , Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency After researching his account, [redacted] ’s complaint regarding his service not working, did not result from his subscription being cancelled by SiriusXM and we were unable to locate any record of him contacting us regarding service related issues with his radioUnfortunately, we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriber A member of our Corporate Customer Relations team reached out to [redacted] and advised him that a refresh signal will need to be sent to his radio; which will need to be turned on at the time It was confirmed that his service was being received after the refresh signal was sent and as a gesture of good will, we have provided [redacted] with service through to February**, at no cost to him Should he have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed below SIRIUS XM Radio Inc.To: [redacted] Attention: [redacted] *** Sincerely, [redacted] ***###-###-#### (option 3)

March*, The Revdex.com Serving Metropolitan New York [redacted] *** Re: Complaint# [redacted] , [redacted] Hello [redacted] , Thank you for contacting Sirius XM on [redacted] ***’ behalf [redacted] ***’ complaint is in regards to a cancellation request she made in January as her father was no longer using the service She stated that she was charged for a renewal in December and both Listener Care and her credit card company were able to help address her concerns She wants to be refunded for the charge she did not agree to as her service should have been cancelled A member of our Corporate Customer Relations team reached out to [redacted] and after investigating we found there was a second account that was activated under her married name This account had no request to cancel so the service continued to renew per the Terms and Conditions We have confirmed we issued her refund for the charge and as a gesture of good will we issued her back half the charge for her renewal for a total refund of $ We also confirmed she has no active subscriptions as there is no further action to be taken we have closed this complaint as resolved SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ***’ concerns Our customer has been provided contact information if any additional support is needed If you’d like to contact us regarding this matter, please use the information listed belowSIRIUSXM Radio Inc.To: [redacted] Attention: [redacted] [redacted] *** Sincerely, [redacted] ***###-###-#### (Option 3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Just waiting for [redacted] Bank to complete what they said they needed to release the funds SiriusXM has done a great job in resloving this issue Sincerely, [redacted] ***

February*, The Revdex.com Serving Metropolitan New York [redacted] *** Re: Complaint# [redacted] , [redacted] Hello [redacted] , Thank you for contacting Sirius XM on [redacted] ***’s behalf *** ***’s complaint is in regards to a cancellation request he tried to make however he continued to get nowhere as he was transferred to another department He stated his service is covered through March**, and he wants his account to close so that it does not renew A member of our Corporate Customer Relations team reached out to [redacted] several times via phone and email however we were unsuccessful in reaching him to discuss a resolution As we were unable to speak with [redacted] we could not make any changes to his account We would like to resolve these concerns for [redacted] however we ask that he contact us so we can speak with him to close his subscription as requested SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ***’s concerns Our customer has been provided contact information if any additional support is needed If you’d like to contact us regarding this matter, please use the information listed belowSIRIUSXM Radio Inc.To: [redacted] Attention: [redacted] [redacted] *** Sincerely, [redacted] ***###-###-#### (Option 3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I appreciate your assistance and the assistance of the business in helping me resolve this issue Sincerely, [redacted] ***

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting Sirius XM on *** [redacted] ’s behalf We regret that her recent experience led to a complaint with your agency After researching [redacted] ’s account, it was found that the complaint is in regards to receiving an invoice for service after making a onetime credit card payment in July On July **, 2014, [redacted] signed up for a 5-month promotional plan which covered the period of July **, to November *, at a prorated rate of $ An invoice in the amount of $was generated and a onetime credit card payment was received on this date Unfortunately we have no way of knowing that her device is not receiving our signal unless we are informed A member of our Corporate Customer Relations team reached out to [redacted] and informed her that as a gesture of good will, we will issue a refund of the $that was paid on July **, We also provided [redacted] with service through to October **, We informed [redacted] that per our Terms and Conditions, on October **, 2015, at the end of the promotional term, the package will automatically renewed to a full price package which bills on a annual term and an invoice will be sent Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed below SIRIUS XM Radio Inc [redacted] Sincerely, [redacted] **

March [redacted] The Revdex.com Serving Metropolitan New York [redacted] *** Re: Complaint# [redacted] , [redacted] Hello [redacted] , Thank you for contacting Sirius XM on [redacted] ’s behalf [redacted] ’s complaint is in regards to a new device he activated online He stated he wanted to switch the service from the old device to the new one but later found out this could not be done online He was charged for two subscriptions when he only had the one He cancelled his subscription but was informed he would not be refunded for the used time A member of our Corporate Customer Relations team reached out to [redacted] and he informed us that he is on the Do Not Call list so he did not want to be contacted by SiriusXM again As [redacted] is taking part of the Consumer Resolution Multi-State Settlement Program we will continue to work with him to address his concerns We are closing the Revdex.com complaint as his Consumer Resolution complaint remains openSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concerns Our customer has been provided contact information if any additional support is needed If you’d like to contact us regarding this matter, please use the information listed belowSIRIUSXM Radio Inc.To: [redacted] Attention: [redacted] [redacted] *** Sincerely, [redacted] ***###-###-#### (Option 3)

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’s behalfWe regret that his recent experience led to a complaint with your agencyAfter researching [redacted] ’s account, his complaint resulted from the automatic renewal of his two semi-annual subscriptionsPer the Terms and Conditions, subscriptions automatically renew until the subscriber calls us to cancel [redacted] purchased a six month promotional subscription on radio [redacted] which took effect on April *, On May **, 2013, he purchased the same subscription for radio ***On October *, and November *** 2013, the subscriptions automatically renewed for six months per our Terms and Conditions, which are provided on our website, [redacted] On September **, 2013, [redacted] contacted us to cancel his subscription, but it appears that the call terminated prior to the agent being able to process the cancellation request, causing the subscription to remain activeA member of our Corporate Customer Relations team reached out to [redacted] on November **, and addressed his concerns by confirming that both his subscriptions are no longer active We advised him that we would further review his account and contact him back regarding his refund request We have reached out several times requesting for [redacted] to contact us back so we could confirm the address on his account as valid We received an email response from [redacted] stating he wanted a check refund to be issued to the address we have on file as the credit card is no longer valid We would like to inform him that we have issued a refund for $on account [redacted] for radio [redacted] and $on account [redacted] *or radio *** The average turnaround time for refund checks to be issued to invoice subscribers is to business days Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc[redacted] Sincerely, [redacted] **

May **, The Revdex.com Serving Metropolitan New York [redacted] *** Re: Complaint# [redacted] , [redacted] *** Hello [redacted] , Thank you for contacting Sirius XM on [redacted] ***’s behalf *** ***’s complaint is in regards to bills he received informing him of a balance due after he cancelled his service He stated he was informed of a deal and when he agreed the agent changed the terms He wants the deal that was offered which is 6-months for $ A member of our Corporate Customer Relations team reached out to [redacted] and he advised us that his issue was resolved As there is no action to be taken we have closed this complaint as resolvedSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ***’s concerns Our customer has been provided contact information if any additional support is needed If you’d like to contact us regarding this matter, please use the information listed belowSIRIUSXM Radio Inc.To: [redacted] Attention: Customer Care [redacted] [redacted] *** Sincerely, [redacted] Sirius XM Corporate Customer Relations Team###-###-#### (Option 3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The personal response I received from [redacted] states that I will "still receive important service messages by mail." I can't seem to make Sirius XM understand that I do not want to receive anything from them I will never use their service so there is no need for them to continue sending me unwanted mail! While they have agreed to stop sending advertisements to my residential address they also need to include my mailing address at: [redacted] in that restriction I had contacted Sirius XM for two years over this issue and gotten nowhere It was only when I contacted the Revdex.com that they responded at all I do not consider that stellar customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As originally stated, I did contact SiriusXM radio via a telephone call and in this call I directed the SiriusXM representative, ***, over times to cancel my subscription when my current subscription expires [redacted] stated he would not cancel my subscription, but instead badgered my for an extended period of time to subscribe to a new SiriusXM subscriptionFor SiriusXM to claim my instruction has not been communicated via a telephone contact is simply not trueRegarding the telephone conversation, I can provide date, time, and SiriusXM radio staff member's name to whom I spokeFor me to make another telephone call that will allow a SiriusXm staff member to waste my time while applying high pressure sales tactics serves absolutely no useful purpose for meThere are thousands of SiriusXM reviews where other customers have experienced the very same tactics as I am experiencing when cancelling a subscriptionIn summary, I have contacted SiriusXM radio via telephone to cancel my subscription and for SiriusXM to claim otherwise is a sham In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting Sirius XM on *** [redacted] ’s behalf [redacted] ’s complaint is in regards to a charge that he was informed would not go through until his free year trial expired [redacted] stated that he would like to be refunded but was informed the refund would be issued via check He would like to be refunded immediately as he was not expecting this charge A member of our Corporate Customer Relations Team reached out to [redacted] and confirmed that his refund of $was received and the check was cashed Currently there is no follow on plan with [redacted] ’s subscriptions so the free audio trial will in July As there is no further action to be taken we have closed this complaint as resolved SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concerns Our customer has been provided contact information if any additional support is needed If you’d like to contact us regarding this matter, please use the information listed below SIRIUSXM Radio Inc [redacted] *** [redacted] Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I have not received any phone calls in the past couple of days Sincerely, [redacted]

April **, The Revdex.com Serving Metropolitan New York [redacted] *** Re: Complaint# [redacted] , [redacted] Hello [redacted] , Thank you for contacting Sirius XM on [redacted] ’s behalf [redacted] ’s complaint is in regards to an automatic renewal that he did not agree too As the balance was not paid his account went to collections so he is requesting this balance be removedA member of our Corporate Customer Relations team reached out to [redacted] and advised him as per the Terms and Conditions an account will continue to renew until the customer calls to cancel We advised him as a courtesy we would reach out to CCA to suppress his name remove from collections We would also like to assure [redacted] SiriusXM does not report to any credit bureau so this will not affect his credit rating As there is no further action to be taken we have closed this complaint as resolvedSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concerns Our customer has been provided contact information if any additional support is needed If you’d like to contact us regarding this matter, please use the information listed belowSIRIUSXM Radio Inc.To: [redacted] Attention: Customer Care [redacted] [redacted] *** Sincerely, [redacted] Sirius XM Corporate Customer Relations Team###-###-#### (Option 3)