Sirius XM Radio

As an elderly man on fixed-income, I thought I had found the perfect Christmas gift for my daughter and son-in-law. Two Siriusxm subscriptions for $60 each. After talking with sales rep that I would be by two if I could buy one now and the other after the 3rd when I received my funds. "Yes, Sir." he replied. Well, it is now the 4th, I call Siriusxm but they won't do it. That promo is off they say. I guess they need the extra $29 more than I. Unfortunately, I don't have $29 to spare. Thus, no sirius radio for my daughter. Don't take their word. I knew better but I trusted them to be honest with me. Does anyone know who I can call to hopefully get the additional $29 waived? Merry Christmas, Happy Holidays

Review: I have contacted Sirius on no less than 20 occasions to beg them to fix the billing issue with one of my Sirius accounts. The radio console has not worked in over 3 months however I am still being billed (at the wrong rate even). I have called numerous times to have it disconnected. Each time I am left sitting on hold for up to 35 minutes, I have asked to speak to an on shore customer service rep in hopes that I could find someone that could understand my language and billing issue, that request has NEVER been fulfilled. On at least 3 occasions, I was told that my account would be credited and the service would be canceled however I am STILL getting emails and phone calls saying I have an unpaid balance. I have spoke with numerous "supervisors" that say they are going to remedy the situation yet it continues to be a problem and I am still being harassed. My fear is this is having a negative effect on my credit.Desired Settlement: For my account to be cleared and the account to be closed, since the radio has not even worked in months!

Business

Response:

September **, 2015 [redacted]

[redacted]Re: Revdex.com Complaint [redacted], [redacted]Hello Mediator,Thank you for contacting Sirius XM on [redacted] behalf. We regret that her recent experience led to a complaint with your agency. After researching [redacted] account, it was found that her complaint is in regards to our cancellation process. A member of our Corporate Customer Relations team spoke with [redacted] on September **, 2015 and addressed her concerns. At [redacted] request, we cancelled her service immediately on radio B3HL, providing her with a cancelation confirmation number [redacted], and removing the $17.50 balance. We apologize that [redacted] was left with a negative impression of our cancellation experience and we ask that she contact us utilizing our contact information below should she have any further questions or concerns. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]

[redacted]Sincerely,Tracey S[redacted]SiriusXM Corporate Customer Relations Team[redacted]

Review: I bought a 14 Chevy Cruze with Sirius XM radio installed and a 9" display is built in. The display is used for several things including emergency broadcast warnings. I am a first time customer to Sirius and currently on a trial subscription. While I am driving, there is a banner that pops up on the display advertising Sirius radio "Currently playing "[redacted]" on ch. 1" and it's nothing more than advertisement for Sirius. This pops up constantly, between 30 seconds and 3 minutes apart. I've called the dealer and they recommended having a signal refresh done, or to talk with Sirius as the banner is coming from them. First I called and had their automated system send a refresh which didn't work. Next I called in to Sirius and spoke with their "technical support."

The person who answered seemed polite enough to start, but obviously wasn't paying attention to anything I said. I told her about the banner issue, she then asked me what my problem was. I again told her about the banner and that I had done a signal refresh. She responded "ok lets try this first, I am going to send a signal refresh to your radio..." We went through and did the refresh and she asks "Are you getting all of your stations in now?" I said "I have been getting all the stations, I want the banner to stop flashing up in front of me while driving" she then sat that saying "uh huh, huh, I see" for a minute she did that while I said nothing. she finally said "I understand" to which my response was "What do you understand? I haven't said anything now for over a minute!" She tried sending another "Refresh" which still did nothing. She again Asked "Now are you getting all the stations?" Again I stated "It's the BANNER that keeps popping up, It's distracting while I drive and it needs to stop!" and she again sat there hmm'ing, huh'ing, "ok" and"I understand" for over a minute while I am NOT talking. She finally comes back and states to me "O'hh, Just Ignore it."

At this point I asked for her supervisor and she again sat on the phone for a minute responding to no one, then finally said "the manager is out in the hall right now chatting" I said do something and get a supervisor. she "said" she did and transferred me to dead air. 2 minutes later the call hung up.Desired Settlement: I want the banner off my display. It's highly distracting and pulls my eyes off the road while I am driving. It already almost caused an accident when it popped up in front of me just before the car in front of me stopped short. It is Dangerous. Additionally I want the call pulled and the woman fired! "Technical Support" not paying attention to their customers is sloppy, giving a resolution of "Ignore it" is unprofessional, and transferring to dead air is outright rude. This person shouldn't be working customer support of any kind. If this is the type of "Tech Support" they want, then I want nothing else to do with Sirius Radio.

If this AD stays on my display, I expect to be paid for advertising the station to the tune of .50 cents per popup. With it popping up about once a minutes, that would be $30 per hr of driving time and I would be more than happy to document how much I drive.

Business

Response:

[redacted]

[redacted]Hello Mediator,Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. [redacted] filed a complaint regarding an issue he was having with a banner popping up across the screen of his radio displaying “Currently playing [redacted] on Ch.1”. He states upon contacting Technical support he received unprofessional service. A member of our Corporate Customer Relations team spoke with [redacted] and apologized for any inconvenience this may have caused. After several trouble shooting steps were performed, we advised [redacted] that we would contact our engineers to inquire about a fix for his issue. We reached back out to [redacted] again today and informed him that this display option must have been enabled as it is not standard and provided him with the steps to stop the banner from displaying. He then confirmed with us that the banner is no longer scrolling across the screen. We would also like to advise [redacted] that the original agent he spoke with regarding this issue will receive further training. As a gesture of good will, we have extended [redacted]’s service to continue through to January **, 2016. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]

[redacted]Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option *)

Review: I want to cancel my subscription. I subscribed online, I used the service online, I've even canceled online before. Since all my business has been online there's no reason why I can't can't cancel the same way. My only options are to chat with a rep or spend a bunch of time on the phone answering irrelevant questions. I don't want any free service or get bored by a sales pitch. I just want to cancel. I paid for the service and see no reason why I should have to jump through hoops to cancel. I was also advised in an email on September ** that even though they couldn't bill my card, my bank changed the number over a potential security issue, charges would continue till I gave them updated information.

My complaint is they're making unreasonably difficult to cancel and let them know I wouldn't pay for anything past September **.Desired Settlement: My subscription canceled that's it.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching his account, it was found that the complaint is in regards to automatic renewal of his subscriptions per the Terms and Conditions. Subscriptions automatically renew until a subscriber calls us to cancel.

A member of our Corporate Customer Relations team reached out to [redacted] via phone and email to discuss his concerns, but we have been unsuccessful in speaking with him. Since we have not spoken with [redacted] we would like to advise him that his subscription has been cancelled and his account has a $0 balance. We remain interested in working with [redacted] and should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

That's all I wanted, to cancel my account without having to chat or explain my decision. I dislike the practice of forcing customers to complete company tasks to cancel.

Review: I am having problem with Sirius give out false information and advertisement. I am push up the wall because they want me to pay a bill that I do not feel is fair. Over 8 month ago I ask them to combined me and boyfriends account Sirius team member told us no problems it can be done. However we are now being told it will not be able to be done until the bills is paid that has built up over 8 months. We have spoken to the company on over more than 4 times and still are telling us different things to get us to pay this bill first. False advertisement we never got the service we been asking for and still paying one of the accounts. The discount they promise is also not on these bills. My account number is [redacted] and the bill is now up to $81.15 and keep going up but we can’t get this company to give what was told to us could be done. I have ask to speak to some higher but no one every have the answer to fix this problem.Desired Settlement: I want this problem corrected if this company would for me to stay costumer. I want was promise which is both vehicles combined to same account and I do not wish to have balance on the above account.

Business

Response:

April **, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello [redacted], Thank You for contacting SiriusXM on [redacted]’ behalf. We regret her recent experience led to a complaint with your agency. After researching [redacted]’ complaint, it was found that her complaint is in regards to a request to consolidate her account with her boyfriend’s account; which was not completed. A member of our Corporate Customer Relations team spoke with [redacted] and informed her that both account have been consolidated to account [redacted]. We provided [redacted] with a $30.00 service credit, as she would have received a multi receiver discount rate once the accounts were consolidated. [redacted] paid the remaining $59.80 owing balance and she was advised that the monthly subscription on radio [redacted] will renew on April **, 2015 and on May *, 2015 on radio [redacted]. Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: Customer Care[redacted] Sincerely, [redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

I received a 3-month trial offer from Sirius XM. It said if you do start getting the channels after a certain date to call. So I called Oct. ** a couple of weeks after that date in Sep 2015. Then I called Nov ** because I still wasn't getting the signal or any channels. The call was about 45 mins long and it was a lot of the person trying to figure out what was going on. When I first called the lady got all my info and even asked for my credit card so that it can be on file if I want to continue my subscription. Good thing I said no. So when I call he says the Radio ID in my car is not matching what they have in the system, he keeps asking me questions I already answered. No I dont have the original letter, no I dont own and never have owned the car you are stating. So instead of him saying that the radio in your car is not the same and the promotion doesnt apply to you..it takes him 45 minutes to determine that. Ok, fine. But then said they are not going to issue my trial even though a letter came with my name and said I can get a free trial because the Radio ID was different and I can't prove it was the same because I threw the letter out. Don't give them your credit card info. Not sure if it is a scam or what the problem was but if I would have given my card I would be paying for a service that I am not even receiving. Shouldn't a company make good with an advertisement that they send you, even if in error? If I gave them money they would give me service so I do not understand how they could do that to a person and waste 45 minutes of their time to just say our mistake and nothing we are going to do about it.

Review: I recently purchased a new car that came with a free 3 month trial of Sirius XM radio. I had received a notice in the mail saying that my service would end soon and asked if I would like to purchase a year. I mailed in a check for the amount and on July **, 2013 the checked cleared. Then in August I began receiving phone calls about needing to purchase my radio since my trail was running out. The following is dates and times (EST) I received calls: August *, 2013 - 12:41 pm August *, 2013 - 10:46 pm August*, 2013 - 9:19 pm On Wednesday, August *, 2013 I called at 4:09 pm and spoke to a nice lady who said that they showed the payment, but for some reason it had not been applied to my account. She told me that now that she applied it to the account that the phone calls would stop, however they continued. August *, 2013 - 9:53 pm August *, 2013 - 1:33 pm When I receive these calls I would tell them I already paid please stop calling. I am very frustrated that I sent in my payment however it did not go through on my account to show that I had paid, so as a result I got these annoying phone calls. I find it highly unacceptable for a company that is trying to get my business to be calling me so late at night. (Many times my husband and I were already asleep.)

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’ behalf. [redacted]’ complaint relates to a payment that she has sent in via check for a 1-Year subscription. She started to receive phone calls informing her that her free trial was about to expire so to avoid disruption she would have to make a payment. She checked her banking and found that the check had cleared on July **, 2013 so she would like these calls to stop as she has already renewed her subscription. After reviewing the account and contacting her, we found that the trial was setup on May**, 2013 and was due to expire on Aug **, 2013. The customer’s payment of 104.88 posted to the account on July **, 2013 to go toward a 1-Year half off promotion. [redacted]’ follow on plan was not added to the account until August *, 2013 so this was the reason she continued to receive phone calls.

We have apologized for all the inconvenience this issue has caused and we informed her of the Terms and Conditions that go with this subscription. Currently the account is covered through August **, 2014 and at that time the account will automatically renew into out than current rates via invoice. Since this issue has been addressed we have closed this complaint as resolved.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]' concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

Review: I purchased a car in December of 2013 that supposedly came with a free trial of SiriusXM Radio. (I say supposedly, because while flipping through each of the different items the car had to offer it did not appear to be active.) I did not use this service and I did not authorize my information to be given to this company, yet somehow they received it and they will not leave me alone. They continue to contact me - at work, no less - for sales purposes despite my express wishes to remove my information from their database. They refuse to completely delete my information, claiming that they may still call me for "service issues", regardless of me stressing that I do not want to hear from them, EVER. I am on their Do Not Call list and yet they continue to call. The woman who called me today even admitted she could see I was on the DNC list.... AND YET STILL CALLED.

Each time someone has called, I told them the same thing. Stop calling me, I'm not interested, take me off your list. They say sure, they'll do that, but they clearly aren't. This isn't just unethical, it's outright harassment. They are harassing me at my place of employment! Judging by the complaints on their Facebook page, this is a common practice. And their response to those complaints is along the lines of "Please fill out this form with your email address".... They just won't stop phishing for more information! It's bad enough they were given my mailing address and work number without my consent. Now they want my email address, too? Perhaps if they hadn't ignored my previous requests I might not balk at it, but clearly this company has no desire to respect the privacy or wishes of others.Desired Settlement: I want my information COMPLETELY expunged from their files. All of it. None of this "oh we'll only contact you for service" BS. They do not have my permission to contact me again. For anything. EVER.

Business

Response:

April **, 2014

Hello [redacted],

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that her recent experience led to a complaint with your agency. After reviewing her account, it was found that her complaint is in regards to a request to no longer be contacted by SiriusXM.

On April **, 2014, [redacted] requested to be placed on our Do Not Contact list. At that time we updated our records with her request not to contact her with solicitations. We would like to advise her that while we will make every effort to remove her phone number from our lists as soon as possible, it can take up to 10 business days to completely update all of our syste[redacted] During that time it is possible that she may receive a few more calls due to campaigns still in progress. We would like to inform [redacted] that she could also find more information about this process by accessing the following link [redacted]. Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not yet consider this matter resolved, as the wording suggests that my information will remain in your system, simply with the addition of being place on a DNC list. Something I have been assured I was on at least 3 times before. The wording used in the last contact I received from the company was "We have added your phone number to our Do Not Call list and updated the contact preferences." I don't want my "contact preferences" updated. I want my information completely removed from their system. Something that I highly doubt takes "7-10" business days. April **was also not the first time I made this request; my initial request to not be contacted came after the supposed trial expired, which was sometime during the month of January, if I remember correctly. I did not supply a date because I did not record it. I didn't anticipate it becoming an issue, as most respectable businesses accept "Please do not call me again, I'm not interested in your services," and honor that request.

As stated before, ignoring such a request seems to be common practice for this company. I've a [redacted] who received multiple calls despite making the same request.

If and when this matter is fully resolved, I would like this complaint to remain visible to the public as it is their right to know the way this company works. Had I known I'd get such grief from simply buying a car, I'd have gone about things differently from the get-go.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

April **, 2014

Hello [redacted],

[redacted] states that her complaint has not been resolved as she wants her information to be completely removed from our system.

It is the policy of SiriusXM Radio to respect the request of call recipients who inform us that they do not wish to receive telemarketing calls or telephone solicitations from Sirius XM. However, we are unable to remove her account completely from our system. Suppression of information is as far as we can go with these types of requests. We would like to inform [redacted] that we have removed the radio id and her SiriusXM account has been completely closed. We apologize for the inconvenience this causes and we ask that [redacted] contact us utilizing our contact information below should she have any further concerns.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, simply because I don't see them changing their stance of been supposedy unable to completely delete information. Smells like BS to me. I would, however, be more than happy to see my original complaint left public on your site for the benefit of other consumers.

Sincerely,

Review: Received a call from a billing representative who was demanding an $18 payment for continuation of Sirius XM service. This was a service I utilized in Colorado, but have since moved to WV (where they actually have radio). I explained to the representative that I had not accessed their service in more than 6 months, maybe even a year due to their unit malfunctioning (sitting on a shelf). I had changed credit cards in the intervening time and they were not able to access my card to charge me for this service (that I was not using). They continued to demand payment of services that I never received and they refused to close the account. I was transferred to another [redacted]in [redacted]who repeated the same "policy" that they cannot close an account without the payment. I directed them to note my account that it is closed and that I would be following up with the [redacted].Desired Settlement: Close my account, zero the balance. As an apology for being belligerent on the phone and refusing to address my concerns, I'd like to be refunded the last six months of the service that I paid for...that was never provided. This amount would be $18 x 6 months...$108 dollars.

Business

Response:

April **, 2014

Hello [redacted],

Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his experience led to a complaint with your agency. After researching his account, it was found that his complaint is in regards to the charges associated with the automatic renewal of his two (2) year subscription per the Terms and Conditions.

[redacted] purchased a two year subscription on March **, 2012. We reached out to [redacted] and explained that his two year subscription automatically renewed, per our Terms and Conditions which are provided on our website www.**.com. We confirmed that this subscription is no longer active and informed him that as a gesture of good will we have cleared the $18.57 balance that remained for used time. We informed him that we would not be refunding him for the previous six months as we received no call to cancel service and we would not be aware it was not being used. [redacted] stated he was upset when he filed the complaint and to disregard that request.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution acceptable. I do not consider SIRIUS's customer service to be "stellar" as they say in their response. The representative I dealt with was professional and addressed my primary concern. The matter will be resolved when I receive confirmation that this account has been closed and any collection attempts have ceased.

Sincerely,

Review: I received a couple of emails about my auto-renewal service not being able to process due to the card I had on file was no longer valid. This was intentional, because I did not wish to renew my services after prepaying for a year. I started getting collection calls from them, and I told them I wanted to cancel. They told me I had to call customer service.

I called on 4/**/2016 and told two different representatives that I wanted to cancel my account. The first guy made 3 offers, then transferred me to someone else. That person offered me about 5 different things to stay with Sirius. I told her at least 8 times that I wanted to cancel my account. I told her to stop my service and send me a bill for whatever prorated amount I owed from April [redacted]. She wouldn't take no for an answer. I finally told her I was going to hang up on her but for her to cancel my account.

And now, reviewing one of my credit cards online, there is a pending transaction from today trying to charge my account for another year. I never authorized that transaction, and frankly I'm wondering how they got that credit card, because the last time I did authorize them to charge my card it was with a debit card that I no longer have. When I log in to SiriusXM online it shows my account is active again for another year because of the payment made today on 4/**/2016.Desired Settlement: I plan to dispute this charge with my credit card and will hope that if Sirius doesn't reverse the charge, that they will not hold me liable for paying it. When I looked up SiriusXM here I see that SiriusXM settled a lawsuit 2 years ago for these exact same practices. It looks like they didn't learn anything.

Business

Response:

May *, 2016 [redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted] account, it was found that his complaint regarding his cancelation experience and charges to his credit card resulted from his call disconnecting prior to the agent completing his cancelation request. On April *, 2015, [redacted] purchased a 1-year annual subscription at a promotional rate. On April *, 2016, the subscription automatically renewed at our then current rates; however, we were unable to charge the credit card on file. On April **, 2016, [redacted] called us to cancel the subscription; however, it appears that the call was disconnected prior to completing his cancelation request, causing the subscription to remain active. On April **, 2016, a credit card payment of $204.88 was applied to the account. On April **, 2016, [redacted] called us to cancel his subscription; which we completed immediately and a refund of $189.72 was issued for unused service. A member of our Corporate Solutions Team reached out to [redacted] to further discuss his concerns. We confirmed that his subscription was cancelled and informed him that we have refunded an addition $15.16, as this amount combined with the $189.72 previously refunded reflects the total charge of $204.88 from April **, 2019. During the cancelation process, subscribers may be presented with special offers inviting them to remain a SiriusXM subscriber. We apologize if [redacted] was left with a negative impression of our cancellation experience. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would like to further add for the official response that the customer service representative that I spoke with (the 3rd one that day) refused to accept my request for cancellation. I told her at least 8 times I wanted to cancel, and that I was going to hang up on her if she persisted with making more offers and not accepting my cancellation request. Also, I never gave anyone permission to charge another credit card. The CR decided to do that on her own, after I asked her repeatedly to please cancel my account.I do appreciate Sirius' quick resolution after I responded with this complaint.

Sincerely,

Review: I purchased a vehicle with satellite radio capability in December of 2013. I had a free trial and after purchased a 6 month membership on March **, 2014 for $30.08 to Sirius XM Radio. When you purchase a membership it automatically enrolls you in their auto pay service. In order to keep your service from automatically auto-renewing you have to call the number they provide you and instruct them to take you off of auto-pay. So IMMEDIATELY after purchasing my 6 month membership called the number to take me OFF the auto-pay. They ASSURED me my information has been taken off and no credit card information was kept. 6 months later on September **, 2014 I see a charge on my credit card statement from Sirius XM for 108.27. I was SHOCKED! They LIED! They kept my information and CHARGED ME! That is ILLEGAL, they made an UNAUTHORIZED transaction on my credit card and the ONLY reason I noticed it is because I didn't use that card anymore. It's been a year and a half of calling them a DOZEN times they've promised me FOUR TIMES they've "cut checks" to me now and NOTHING!! And then they have the AUDACITY to send me more letters asking if I want to renew service!! I would NEVER EVER EVER EVER do service with them EVER again!Desired Settlement: I DEMAND MY REFUND OF $108.27 AFTER A YEAR AND A HALF OF WAITING AND BEING PROMISED THEY'VE SENT OUT MULTIPLE PAYMENTS AND CHECK NUMBERS!!! THIS IS ILLEGAL, THIS IS THEFT! THEY KEPT MY INFORMATION AND MADE AN UNAUTHORIZED TRANSACTION AGAINST MY CREDIT CARD!

Business

Response:

April *, 2016 *

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf. We regret that her recent experience led to a complaint with your agency. After researching [redacted] account, it was found that her complaint was in regards to not receiving refund check # [redacted], for $109.61, issued on April **, 2015. A member of our Corporate Solutions team reached out to [redacted], apologized for the inconvenience this has caused her. We confirmed that the previous check had been sent to the correct address and we requested for a replacement refund check. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I will contact the Revdex.com if I do not receive the check within the 3-4 weeks as promised since this has been the problem in the past.

Sincerely,

Review: I removed my credit card from my Sirius XM radio account before the end of the subscription time. After the subscription time I checked my internet access and it was shut down and my car radio was shut down. I was under the impression that all service and billing was shut down. Last week I received a voice mail stating that the contracted was renewed and I owed about $300.00. I called Sirius XM today (9/**/13) I was told they have just now terminated the account and I owe $71.00 for some part of 3 months of service. There customer service claims I did not call in and terminate the service so I owe the bill. I make the claim that since they shut the service off at the end of the subscription I do not owe them for time that they reactivated the account without my consent. My account had 2 car radios and internet access to Sirius XM radio.Desired Settlement: I want the $71.00 balance on the account removed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: For months after I have terminated my service with Sirius XM, I have continued to receive bills for $11.25. I have called repeatedly and have been told every time that the issue is an internal IT issue that will be taken care of, yet I continually receive the same bill over and over, in my email and via the USPS. I do not owe Sirius XM any money and they continually try to bill me. Your customer service, so-called "listener care", is absolutely the worst of any major business I have ever talked with.Desired Settlement: Fix the account so it reads $0.00 and QUIT CONTACTING ME! I have asked politely many times. Your customer service, so-called "listener care", is absolutely the worst of any major business I have ever talked with.

Business

Response:

[redacted]

Hello [redacted],

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to invoices he received in the mail informing him of a balance due for $11.25 when he cancelled his subscription months ago. He stated he was informed this was an internal error so he wants to see this issue resolved immediately.

Upon reviewing the account we found there were no active subscriptions and there is no balance due. We would like to inform him that his is a known error that was caused by the consolidation of accounts. We are working on resolving the issue and we ask that any invoices with the Bill In Progress balance received be ignored. Unfortunately, there is no timeframe on when this will be resolved however, we have taken the appropriate action to have this issue looked into and we thank [redacted] for his patience.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is NOT OK with me. I have been receiving bills constantly since the first time SiriusXM said everything would be taken care of. At this point, I consider the constant emails and paper bills received through the USPS to be harassment. This has been going on for way too long and there is absolutely no reason that SiriusXM cannot make these bills cease.

I am not "OK" with their explanation or with the fact that they say everything will be alright in time. This is an internal error on their end and I want them to STOP CONTACTING ME! This is their error, they need to fix it!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s rejection is in regards to invoices he continues to receive in the mail even though he has not outstanding balance. He feels that his is harassment and he wants them stopped immediately.

A member of our Corporate Customer Relations team reached out to [redacted] and informed him that there is no balance due on his account. We again advised him that these invoices are being sent in error and this is an issue that is currently being worked on. We informed [redacted] that our IT department is very close to resolving this issue so we appreciate his patience while we continue to work on a resolution. We apologize for the frustration this issue caused and we informed this will not affect his credit in any way. We have provided our contact number should he have any further questions or concerns.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Review: I called them to switch my service from my old car to my new car and the guy on the phone said that since I was such a good customer he would like to send me a free radio. All I had to pay was the shipping of $8.00. I agreed. I received an email about 3 hours later stating that my Credit card was being charged 2 items subtotal 28.98, activation fee $30.00, shipping $8.85 tax $4.30 for a total of $66.90. I did not agree to any of that. I called the service number ###-###-####. The lady I talked to told me it was too late to cancel the order and that my account has been charged. She said they can not return the money from my account but that I can refuse to take the radio when it gets here. She then said that I will not get my money back because I had agreed to buy this. I told her that whenever I call they tell me that it is being recorded so all they need to do is look it up and they will hear that I did not agree to this. She said there is nothing she can do about it.Desired Settlement: I want my credit card to not be charged for any of this or the money returned promptly. I do not want the radio and do not want to be held responsible for the return of said radio.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The company continues to bill you. I spoke with a customer service rep who told me I could remove my credit card from their file and when my 6 months of prepaid radio service was over it would shut off and I would be sent a paper bill that if I chose to pay I could continue service. If I didn't pay it, I would not be charged. I removed my credit card on file, they shut off my radio when my contract was over, and they continued to bill me. The bills kept going up until I called them and they said I never cancelled and I still had service. Which I hadn't had service on my radio in months. They said I just didn't have the right signal but I still needed to pay. They lie to you.Desired Settlement: Please fine them or something so they quit doing this to people. The 1st time I signed up for their service I was billed after my service stopped and it automatically was charged to my credit card. That is why the 2nd time I signed up for this I was very clear that I wanted service for only the prepaid time, and didn't want to be billed after that. But they did it anyway. I was on the phone with them for hours and they wouldn't remove my charges until I asked if they recorded their calls. Then asked for the recording from when I called before. They said they couldn't let me hear it. So I told them I could have my attorney subpoena it. Then they had me hold, and said they listened to it and refunded my money. I think they just lie. They couldn't have looked it up that quickly. But for people who do not have a cooperate attorney as a best friend, would get stuck with the bill or a ding on their credit. This in not right.

Business

Response:

[redacted]

Re: Revdex.com Complaint ID [redacted], [redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that her recent experience led to a complaint with your agency. After researching her account, it was found that her complaint is in regards to the charges associated with the automatic renewal of her quarterly subscription per the Terms and Conditions.

SiriusXM’s Terms and Conditions state subscriptions will continue for the length of the initial term selected until a call is made to SiriusXM requesting cancellation. A member of our Corporate Customer Relations team reached out to [redacted] to close out this complaint by explaining our renewal terms which are also provided on our website, [redacted] and informing her that removing a credit card from an account does not prevent automatic renewal from occurring. We confirmed that her subscription has been cancelled and as a gesture of good will, her account was credited to reflect a $0 balance. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Review: I instructed sirius to cancel service on my sirius radio at the end of contract. which did not occur. I was contacted by sirius to say that my bill was past due. I was transferred to another department and told at that time that the service was going to be cancelled, but that I would owe a balance of $10.21. this is not right. At this time I asked to speak to a supervisor. the supervisor stated that her name was Khloe and her employee ID is [redacted] (information asked for and what I received). she did state to me that she was indeed the supervisor and that there was not other superior that is could talk to at the office. she stated that the amount of $10.21 was what I owed and there is nothing she would do about it, and I informed here of my intention to report to the Revdex.com and she said that was my choice and she stated "do what you have to do!"

I initially called and cancelled a ford f-150 ESN/Radio ID: [redacted] (cancel confirmation [redacted]) on 03/**/15, I also instructed the agent to cancel the ford fusion ESN/Radio ID: [redacted] at the end of contract at the same time, but agent did not follow my instructions or simply did not care. the ford fusion was canceled on 08/**/15 (confirmation #[redacted])

I will not pay for services that I requested to be canceled. I am reporting this incident to the Revdex.com. It is also my intention to never use this service again, due to the very unprofessional service I received and the fact that agents are not held accountable..

the incident id for this call is [redacted]Desired Settlement: I will not pay the $10.21. I do not believe I owe this amount due to the fact that the agent did not do as I requested.

removal of outstanding amount to account.

FUSION2013

ESN/Radio ID: [redacted]

Business

Response:

[redacted]

[redacted]Hello Mediator,Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted] account, it was found that his complaint is in regards to being billed for a subscription after requesting that it not renew. We were unable to locate any request for cancellation prior to August 2015. A member of our Corporate Customer Relations team reached out to [redacted] to discuss his concerns. [redacted] informed us that on March **, 2015, he requested for the service on his Ford F-150 to be cancelled, at the same time, he requested for the subscription in his Ford Focus to be cancelled at the end of the term on August *, 2015. We confirmed with [redacted] that the subscription was cancelled and as a gesture of good will, his account was credited to reflect a $0 balance. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]

[redacted]Sincerely,Tracey S[redacted]SiriusXM Corporate Customer Relations Team###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I also thank you far a quick and equally satisfactory resolution.

Sincerely,

Review: I purchased a Kenwood radio DNX7190HD that came with navigation and Sirius XM ready tuner. I purchased a new car and vendor was not able to transfer lifetime membership to my new car.

Placed several calls to vendor which yielded no results.

Because there is only one provider of this category of service (satellite radio service), I can not make the decision to go to another provider. I am left with writing a complaint which will go no where.Desired Settlement: Explain to me why I have a radio ID which I had unlimited service and why I can not get this same service in my new car. Why this ID is not tracked in your system? What happened to the agreement of services between all the radio IDs that where produced and sold to have a lifetime service?

Why do I have one choice for satellite radio service?

Why did XM and Sirius come together when they where the only providers for radio satellite service?

Business

Response:

February **, 2016 *

[redacted] Re: Revdex.com Complaint [redacted], [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted] account, it was found his complaint is in regards to the transfer of a Lifetime Subscription from radio ID [redacted]; which he states came with a Lifetime Subscription upon purchase. We were unable to locate any record of this radio ID. A member of our Corporate Customer Solutions team reached out to [redacted] to further discuss his complaint. We informed him that we have no record of the purchase of a Lifetime Subscription and requested he send in documentation showing that a Lifetime Subscription was purchased. [redacted] provided us with a receipt for the purchase of Toyota Scion with a Kenwood DVD Navigation. We advised him that we have forwarded radio ID [redacted] to our Corporate Headquarters to be investigated into further. We will continue to work with him and will reach out once we receive feedback. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option 3)

Review: I continually receive advertising materials from SiriusXM. I have repeatedly asked them (both via phone and mail) to take me off of their mailing list. They refuse to do so. I feel that I am being harrassed by this company! I do not wish to receive any mail from them now or in the future.Desired Settlement: DesiredSettlementID: Other (requires explanation)

SiriusXM needs to stop sending mail of any kind to me immediately.

Business

Response:

April **, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello [redacted], Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that her recent experience led to a complaint with your agency. After researching her account, it was found that her complaint is in regards to a request to be removed from our mailing list. We have updated [redacted]’s account with her request not to be mailed at [redacted]. While we make every effort to honor her request as soon as possible, please allow up to 30 days for the request to take effect. Also, Do Not Mail preference settings will expire 3 years from the date of the request. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: Customer Care[redacted] Sincerely, [redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The personal response I received from [redacted] states that I will "still receive important service messages by mail." I can't seem to make Sirius XM understand that I do not want to receive anything from them. I will never use their service so there is no need for them to continue sending me unwanted mail! While they have agreed to stop sending advertisements to my residential address they also need to include my mailing address at: [redacted] in that restriction. I had contacted Sirius XM for two years over this issue and gotten nowhere. It was only when I contacted the Revdex.com that they responded at all. I do not consider that stellar customer service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

April **, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello [redacted], [redacted] stated her complaint has not yet been resolved as she is requesting for her P.O.Box to be added to the Do Not Contact list as well as she has been requesting for this to be completed for some time. We have updated [redacted]’s account with her request not to be mailed at [redacted]. We were unable to locate any prior Do Not Contact request and apologize for any inconvenience this has caused. We have closed account: [redacted] and removed the radio id as well. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: Customer Care[redacted] Sincerely, [redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Sirius has played the song "Let It Go" and "Human" continuously for over 1 year now; everyday; they are very annoying songs. They also repeat their playlists every 4 hours. I will be on 5 1/2 hour trip or at work for 10 hours and the same songs will start playing again after 4 hours. Sirius isn't that cheap to have but I do like having it but I am seriously considering not renewing my contract in February due to these issues, and I have been a customer for 10 years. Need new playlists...."Let it Go" and "Human" aren't the only repetitive songs but they are the most annoying ones that kill my ears and make me mad cause Sirius can be so much better than this.Desired Settlement: Change up the playlists and do not repeat them every 4 hours.

Business

Response:

December *,

2015

[redacted]Hello

Mediator,Thank you for

contacting SiriusXM on [redacted] behalf. We regret that her recent experience led to a complaint with your

agency. After researching [redacted]

account, it was found that her complaint is in regards to our daily playlists

and the recurring play of songs.A member of our Corporate Customer Solutions

team reached out to [redacted] to further discuss her complaint; however, we have

been unsuccessful in doing so to date. We would like to advise [redacted] that all channels are

constantly updated with new releases, additional tracks and live performances

from our catalogs to keep the music fresh. We

appreciate her feedback and will forward her programming concerns in its

entirety to the appropriate department. Any

feedback regarding our programming is extremely important to us. We are dedicated to providing the most

variety and best listening experience available anywhere. Should [redacted] have any further questions

or concerns, we ask that she contact us utilizing our contact information

below.SiriusXM values each customer and is

committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this

matter, please use the information listed below.SIRIUSXM

Radio Inc. [redacted]

[redacted] Sincerely,Geraldine

R[redacted]SiriusXM

Corporate Solutions Team###-###-####

(option 3)

Review: Initially purchased a new Mercedes Benz 2015 roughly April 2015. At that time, unknown to me, the dealer did not appropriately activate the sirius XM features. I called in a few months later due to issues and the customer service representative only added a 3 month trial. Per advertised online and by dealer, I was to receive 6 months audio and 3 years of traffic. I called back in to clarify the discrepancy with a hope to clarify the terms of the trial but due to incomplete work on the side of sirius xm, they assumed it was as used car due to the fact it was previously on a trial and did not extend my contacts. Several phone calls later, involving several hours of my time, the customer service do not communicate effectively and continue to claim they cannot honor my initial contract. Since it has been a complicated process, I was promised by a representative that my 6 month trial for audio and 3 years of traffic would start once the older trial ends due to the inconvenience but when I called in recently to active this, I was told they could not do this and only extended 3 months for both. This is perhaps some of the worst customer service I have received and due to the nature of the several locations around the world, and perhaps poor training, each phone call involves having to teach the agents about what happened as they rarely read prior notes on their own accord.Desired Settlement: I expect, as a courtesy and as per advertised by the company, to receive my initial term of 6 month trial of audio as well as 3 year trial of traffic to become effective of the date of receipt of this notice without any back dating or loss of time due to poor customer service. Further more, I request an additional 6 months of audio due to time lost attempting to correct errors by the customer service representatives working for the company.

Business

Response:

November **,

2015[redacted]

[redacted]Hello

Mediator,Thank you for contacting

SiriusXM on [redacted] behalf. We

regret that his recent experience led to a complaint with your agency. After researching [redacted] account, it was

found that his complaint regarding his full trial subscription not being

honored resulted in a miscommunication between the dealership and SiriusXM.A member of our Corporate Customer Solutions

team reached out to [redacted] to further discuss his concerns. We apologized for the misunderstanding that

occurred and informed him that we have reset his audio trial subscription for

the service period from November **, 2015 to May **, 2016 as well as his

Traffic and Travel service from November **, 2015 to November **, 2018. We advised [redacted] that we will review his

account and the customer service agents he spoke with will be retrained. Should [redacted] have any further questions

or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is

committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this

matter, please use the information listed below.SIRIUSXM

Radio Inc. To: [redacted]

[redacted] Sincerely,Geraldine

R[redacted]SiriusXM

Corporate Solutions Team[redacted]

(option 3)