Sirius XM Radio

Review: My subscription to SiriusXM ran out in January 2016. I do not want their service any longer. I have called and cancelled, I have written on the check and bill that I do not want their service but since they billed me for an entire year, over $200.00 I have paid one monthly and two late charges..., just mailed another for $14...enough...since I am late as they consider it on the $200.00 bill I am in default.

Is this a SCAM by SiriusXM to perpetuate the billing cycle...you tell me.Desired Settlement: Since I have cancelled the service, and I am receiving bills I pay them so that this firm will not hit my credit statement...I want them to STOP......PERIOD.

My account is: [redacted]

My last call I got belligerent because NOBODY is listening...they just keep billing.

Business

Response:

[redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted] account, it was found that his complaint regarding receiving an invoice for $14.00 after making a payment for $2*.51 resulted from his subscription reactivating after being inactive for non-payment. On December *, 2015, the annual subscription for [redacted] radio ending in [redacted] automatically renewed per the terms and conditions in the Customer Agreement. On January **, 2016, when payment had not been received, the subscription went inactive and an invoice was sent for $2*.51; reflecting the balance for the period between his subscription renewing and the date it went inactive. On January **, a $5.00 late fee was added, bringing the balance to $28.51. On February *, 2016, a $2*.51 check payment was received and his subscription was automatically restored to active status. On that same day, an invoice was sent for $171.82; representing the service period of February *, 2016 to January *, 2016. On February **, 2016, a $5.00 check payment was received, leaving a balance of $166.82. On March *, 2016, we received written correspondence from [redacted] requesting for cancelation of his subscription, which we processed, leaving a balance of $14.00 for used service. On March **, 2016, a $14.00 check payment was received. A member of our Corporate Solutions team reached out to [redacted] and explained the reason for the invoices he received. We confirmed that his subscription was canceled and his account is at a $0 balance. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

Review: About a year ago, I contacted Sirius XM to go from a trial membership on my 2015 Acura MDX to a yearly membership. I was told that I had $105 credit and I would be charged the multi car discount. I had other cars with active accounts. I received a bill yesterday for $204.88. I contacted customer service and was told that I could not be charged the multicar discounts because my other cars were on trial memberships. this was not what I agreed to at the time I agreed to the service. I have since sold the other cars on with active service but have two new cars with active service. I was told that I did have $105 credit. However, the bill did not include that. I requested a bill with the correct amount and was refused. the customer service rep was extremely unhelpful.Desired Settlement: I wish to be charged the agreed upon amount which was $125 and have the $105 plus credit added to that amount and receive a bill showing the correct amount.

Business

Response:

March **, 2016 [redacted]

[redacted], [redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted] behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted] account, it was found that his complaint relates to a miscommunication regarding our multi receiver rate discount. On March **, 2015, [redacted] purchased an annual promotional rate subscription for radio ID [redacted]. Promotional rate subscriptions automatically renew at current rates. To qualify for the Multi-Radio discount, the first radio on the account must be on a full price package. A member of our Corporate Solutions team reached out to [redacted] to discuss his concerns. We advised him that due to one of his radios needing to be on a full price package, the subscription on radio ID [redacted] would be charged at the primary package rate due to his other active radio (ID [redacted]) being on a trial subscription until July **, 2016. If the only radio on the account is currently on a trial or paying a promotional price, the account is not eligible for multi receiver discount (MRD) rates on the second radio. We informed [redacted] to contact us on April **, 2016, prior to his renewal date for radio ID [redacted] and we will provide him with a promotional rate subscription for $99.99 plus additional fees and taxes, as a onetime courtesy. We also informed him that his credit for $105.98 is currently remaining on his account. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

Review: I was renewed for the service at double the rate. I called to resolve the issue and they were rude and unhelpful. Benjamin stated he was the only manager there and was unable to assist in helping me. I would like my money refunded and not charged at a higher rate then what their promotion is. I don't mind paying for the service at 25.00 for six months not 102.86 for the services. I would like the company to refund me for 75.00.

Business

Response:

[redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf. We regret that her experience led to a complaint with your agency. After researching [redacted] account, it was found that her complaint regarding a charge on her credit card resulted from the automatic renewal of her promotional rate subscription to standard rates. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. Promotional rates only apply during the initial term and the subscription renews at the rates in effect at the time of each renewal. On February **, 20105, [redacted] purchased a 6-month subscription at a promotional rate and made the $28.46 payment via credit card. A confirmation email was sent to [redacted] on February **, 2015 detailing the terms of the renewal and advising her of the upcoming credit card charges. On August **, 2015, her 6-month subscription renewed at our then current price, charging the credit card on file $102.44. On January **, 2016, [redacted] called us requesting to cancel her subscription. In lieu of cancelation, she accepted a 5-month subscription at a promotional rate of $28.46, as there was a credit of $24.50 for unused service from the previous subscription; a balance of $3.96 was left remaining which she paid by credit card. At [redacted] request, we removed her credit card off file and changed her billing type to invoice. A member of our Corporate Solutions team spoke with [redacted] and informed her that auto renewal is a business practice for SiriusXM. We want our customers to be aware of auto renewal and we inform our customers to review the Terms & Conditions on [redacted]. We discussed with [redacted] that her subscription will renew June **, 2016, at our then current prices, as promotional rates only apply during the initial term. At that time an invoice will be sent which will include an invoice fee. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

Review: On December *, I signed up for a special offer for three radios. Over the phone, they promised me a particular price, and stated this very clearly, then my email confirmation received from them contained a higher price for all three radio plans. I called on December 6 to point this out, and they admitted there appeared to be a discrepancy, and they promised to call me back, but never did.Desired Settlement: I want the price they agreed to charge. I also now want to cancel one of these radios given that they wrongly billed me which has caused me to be very concerned about their service.

Business

Response:

[redacted]

[redacted], [redacted] Hello Mediator, Thank you for contacting SiriusXM on Mr. M[redacted] behalf. We regret that their recent experience led to a complaint with your agency. We have investigated Mr. M[redacted] complaint regarding being billed the incorrect amount and after reviewing his account we have been unable to determine where he believes he may have been overcharged. Mr. M[redacted] was on a 3 month Select subscription on radio ID [redacted] and [redacted]; which was due to renew on December **, 2015. On December *, 2015, he was provided with a 5 month promotional subscription for $24.59 per subscription. He was charged $13.03 for radio ID [redacted], as there was a credit of $11.56 for unused service from the previous subscription, $16.89 for radio ID [redacted], as there was a $7.70 credit for unused service. He also activated radio ID [redacted] and was charged $24.59. A member of our Corporate Customer Solutions team reached out to Mr. M[redacted] to further discuss his concerns. At his request, we cancelled radio ID [redacted] and refunded $24.59 back to his credit card. As a gesture of good will, we provided a service credit of $41.95 to be used towards the future renewal of his radios on May *, 2016. Should Mr. M[redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve Mr. M[redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option 3)

Review: In August of 2013, I canceled XM service on my car. This took at least 5 long phone call attempts to cancel, and finally the service was turned off in the car, and billing issues were seemingly resolved. Fast forward to December 2014, I notice a charge on a little used credit card for ~$100 from XM. Turns out this was the 3rd $100 charge for 6 months of service that had been charged to my credit card in the last 18 months. When I called and asked about it I was told the notes from August 2013 had said something about our last call being dropped (false). I have had 5 different 30 minute phone conversations with them in the last month, in which each one they tell me to expect a call back from an escalation group. One time they said the escalation hadn't even been filed yet.

They clearly are just not going to pay me back for a service I was billed for, but never received.Desired Settlement: $303.54 refund for 18 months of service I didn't receive.

Business

Response:

February**, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello [redacted], Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted]’s account, his complaint resulted from the automatic renewal of his semi-annual subscription. Per the Terms and Conditions, subscriptions automatically renew until the subscriber calls us to cancel. [redacted] purchased a six month promotional subscription, which took effect on December**, 2012. On June**, 2013, the subscription automatically renewed for six months per our Terms and Conditions, in our Customer Agreement. However, we were unable to receive a payment because the credit card on file expired. On July**, 2013, the subscription went inactive for non-payment, leaving a balance of $14.44 for used service. A $5.00 late fee was added on July**, 2014, bringing the balance to $19.44. On August*, 2013, [redacted] contacted and updated the credit card on file and paid the owing balance. He requested for us to cancel his subscription, but it appears that the call terminated prior to the agent being able to process the cancellation request, causing the subscription to remain active. On January**, 2015, [redacted] contacted us and his subscription was cancelled. A refund of $89.51 was issued for unused service from the last charge on December**, 2014. A member of our Corporate Customer Relations Team spoke with [redacted] and confirmed the refund of $89.51 was received. As a courtesy, we issued an additional refund of $283.89; which would provide him with a full refund of all charges from August*, 2013. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below. SIRIUS XM Radio Inc.To: [redacted]Attention: [redacted] Sincerely, [redacted]###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed a lifetime contract with Sirius radio. Twice in the last four years they have turned off the signal to my radio. They tell me my radios are broken and that I need to buy a new radio from them. Then I have to pay to have the new radios installed. Then they charge me $75.00 to turn the signal back on.Desired Settlement: I would like all of the money I have paid them refunded except for the money I paid for the lifetime service. I would also like the signal to be turned back on to my radio. I don't want to deal with this same issue every couple of years. I would like all of the board members fired and for legal action to be taken against them and SiriusXM. I would like a class action lawsuit against them. I'm sure I'm not the only one they are doing this to. Please Help.

Business

Response:

[redacted]

[redacted]Hello Mediator,Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted]’s account, it was found that his complaint is already being handled by SiriusXM via the process to support the Consumer Resolution Program (Restitution). The Consumer Resolution Program was launched as a result of the multi-state settlement agreement. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.[redacted]

[redacted]Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That is another lie. I filed for the paperwork for class action law suit, but when I received the papers they didn't pertain to my case. I never filled out or sent the paper work back to them. The issue I have is different from the class action suit. Sirius sent me the papers but there hasn't been any contact between us regarding the class action suit.I have been receiving Siriusxm signal occasionally since sometime in March when they turned off my signal. The radio they claim us broke works perfectly when they send the signal to my radio.I decided at one point it wasn't worth the fight so I purchased a new radio from them. I stalled it. Called them to have them send the signal to my new radio and they told me that it would be a $75.00 charge to transfer radio signals. I told them no and they told me I wasn't getting the signal without paying the $75.00. They also told me that I only get three radio signal transfer then my lifetime contract was over. So I asked them to send me a copy of the contact I signed with them to show me that all if these charges were in the original contract. They wouldn't send me a copy of the contract. So they have turned the signal if to my radio twice now forcing me to buy a new radio and transfer the signal to the new radio. Next time they decide to turn if f my signal they are going to tell me that I can no longer transfer their signal and that my lifetime contract I signed and paid for us no longer value.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Hello Mediator,[redacted] states his complaint has not been resolved due to the fact that he did file the paperwork for the class action law suit, but he did not return the papers. He is requesting for his Lifetime subscription to be transferred without with $75.00 transfer fee and a copy of the terms. From June **, 2005 until September *, 2007, Lifetime subscription is transferable a maximum of three times. On or after September *, 2007, Lifetime subscriptions associated with home, portable or dock & play radios can be transferred a maximum of three times. Lifetime subscriptions first associated with or transferred to radios installed in vehicles by automakers or dealers are NOT transferable unless the radio is stolen, accidentally damaged or defective. Once a lifetime subscription associated with a home, portable, or dock & play radio is transferred to a radio installed by an automaker or dealer, the subscription becomes non-transferable. There is a $75 fee for each permitted transfer. Each of the fees, which you may be charged will be subject to applicable taxes.A member of our Corporate Customer Relations team spoke with [redacted] and reviewed the terms of his Lifetime subscription. We transferred his Lifetime subscription to his new vehicle and waived the transfer fee, as a one-time courtesy. At [redacted]’s request, a copy of the Customer Agreement will emailed to him. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.[redacted]

[redacted]Sincerely,[redacted]

Review: In 2010 I had a car and home stereo 2011 I sold the XM . I had a year subscribe ion on XM they charged me for 3 extra months I told the lady there is 12 months in a year not 15 she told me I had to call and cancel so I did that they waved the fee In march **,2011. So since March **, 2011 and September **, 2013 we have been receiving a charges. They said there is no notes stating that I canceled but that I did disputed the payment in 2011. The care team for XM has been over account twice and has refused to pay us back. But for some reason they want to give me 6 months for free. I don't pay the bills my wife does but I can't blame it all on her for not paying attention I should have been watching behind her. I told them that they could take some blame for there mistake it's on the computer they just turned it off October **,2013. So a little over $500 dollars is what they owe. This company has horrible costumer service is horrible also they said they didn't even see in there records I called in 2011 but corporate did and [redacted] from caring team did too.Desired Settlement: Write me a check $400 I will eat the $150 for not paying attention and all the interest On card due to charges and a apology in a letter signed by [redacted].

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’* behalf. We regret that his recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] stated he has been has been charged for service from March **, 2011 to September **, 2013 for a radio he cancelled service on. He states SiriusXM refuses to refund the charges and state there are no notes saying he called to cancel. He states he was offered six months of service, but is requesting for a refund of $400.00.

A member of the Corporate Customer Relations team reached out to [redacted] and explained to him that service renewed per our terms and conditions and advised him that we show no documentation of a request to cancel until October *, 2013. The only documentation we have from 2011 on this account is from March [redacted] when he called to update the credit card on file and make a payment. The radio in his Buick Enclave; which was on an annual subscription, was cancelled in July 2012, but as there was no request for the home radio to be cancelled this renewed on the Quarterly subscription. We informed him that as this was a Quarterly charge, and invoices were sent each quarter no further refunds will be issued. He asked why he was offered six months of service if we were not responsible, to which we responded that the previous representative he spoke with offered this to him as a courtesy. He stated he took some responsibility for the charges and SiriusXM should take some as well. We informed him it is the customer’s responsibility to monitor their credit card and as auto renewal is the current business practice of SXM there is no additional action to be taken as the concern has been addressed.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states the response we sent on October **, 2013 does not resolve his complaint as he states he cancelled service on March **, 2011 and he was charged an extra three months on a one year subscription. He states he was charged two years for service he did not have and was only offered six months. He states he was contacted the day after he filed the complaint and the lady he spoke with was not aware he already spoke with someone about him contacting the Revdex.com.

A member of the Corporate Customer Relations team reached out to [redacted] and reiterated that we will not be providing any refund as we show no request for the cancellation of service and as per our terms and conditions, service renewed on a quarterly basis. In regards the radio that was on a one year subscription, this service renewed on May **, 2011 and invoices were sent for the yearly renewal. Service went to inactive on this radio for non payment, leaving a balance due of $39.39; which was credited on July **, 2012 when he called to discuss the bill. We do have documentation that he spoke with a member of our Digital Care Team on October **, 2013 and was advised that no refund would be issued and offered six months of service. [redacted] requested for two years service; which we again advised we will provide him with six. [redacted] then stated he will speak to the Revdex.com and asked for us to not contact him again. At this time there appears to be no additional actions for SiriusXM to take as we consider this matter to have been dealt with.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

On May **, 2011 I did renew my wife subscription of Sirius xm Radio on her buick enclave it was cut off in August 2012. I never renewed my car and home system. It says in there notes that is disputed the payment on the car and home subscription in March 2011. Why would I disputed a payment and XM wave my fees you have to dispute to cancel the service. She said I will wave your fees and cancel she probably canceled something else. The radio never had XM after I called that day. I told XM give me 2yrs free of xm she said no. XM said they can't do anything but give me 6 months free. 2011- for April, May, June, July, August, September, October, November and December -9 months. 2012- Janaury, February, March, April, May, June, July, August, September, October, November, and December -12 months. 2013- January February, March, April, May, June July, August, and September- 9 months. 6 months free doesn't it better. Total 2yrs and 6 months. They call me after every response I leave on here but I am okay with that. I will leave responses on here and talk to them until the problem is resolved and 6 months don't make it better.

Thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Siriusxm keeps calling our phone # ([redacted]) daily with a sales pitch after they were told we were not interested and take our phone # off their call list.

They keep calling 2 weeks after they were told to take our phone # of the call list.Desired Settlement: No more sales calls from siriusxm.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching his account, it was found that his complaint is regarding a request to no longer be contacted.

We have updated our records with [redacted]’s request not to contact him with solicitations. We would like to advise him that while we will make every effort to remove his phone number from our lists as soon as possible, it can take up to 5 business days to completely update all of our systems. During that time it is possible that he may receive a few more calls due to campaigns still in progress. We would like to inform [redacted] that he could also find more information about this process by accessing the following link [redacted]

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Review: For the past year and a half or two years I have recieved phone calls from this co. telling me my account is passed due and would I like to pay it now. I tell them no!!! then they switch me to a representative. I didn't even know what Sirius was the first time they called.I informed them I had never had an account with them and I did not have a sirius radio in my car. They leave me hanging for five or ten minutes and then tell me they are taking me(my cell phone number) off of their accounts. It doesn't happen. They have my cell-phone number with another name attatched to it. My last call came from them today, and I have been assured again that my cell number willbe removed, which up to date has not been done. I have informed them I was going to the Revdex.com about this matter. They evidently aren't impressd. Pleas help me.Desired Settlement: Just get them off of my back if that is possible, and see if they post this past due account to the Credit Score Co's? I didn't think to ask when they called me today

Business

Response:

April **, 2014

Re: [redacted]

Hello [redacted]

Thank you for contacting Sirius XM on [redacted]’ behalf. [redacted]’ complaint is in regards to phone calls she has been receiving informing her she is past due on her subscription. She stated she informed the representative that she has never had an account with SiriusXM and she wants her phone number removed. She stated this has been going on for nearly two years so she is requesting help with getting her issue addressed.

A member of our Corporate Customer Relations team reached out to [redacted] via email and apologized for all the frustration this issue caused. We informed her that we have updated her contact preferences and it can take 7-10 business days to remove her phone number from campaigns currently in progress. We closed the subscriptions from the account and left a request to not reactivate account until the phone number has been updated.

We would like to advise her that while we will make every effort to remove her phone number from our lists as soon as possible, it can take up to 10 business days to completely update all of our systems. During that time it is possible that she may receive a few more calls due to campaigns still in progress. We ask that should she have any further questions or concerns she contact us by dialing the number listed below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I discovered on March **, 2014 that my credit card has been charged quarterly subscription payments for 7 years for a vehicle I traded in on May **, 2007. I contacted the company and was given a refund for the last 12 months ($197.29 was credited back to my bank account on March **, 2014) and was told to contact my dealership about the other 6 years. I was told it was my fault for not cancelling the subscription for the car we traded in at the time. I was told by the dealership that it's all supposed to be taken care of when the service is transferred to the new vehicle and according to the dealership's records, the dealership instructed Sirius XM Radio to activate the radio in the new 2007 GMC Yukon and to deactivate the radio in the 2004 GMC Yukon that we had traded in. The representative at Sirius XM told me on March **, 2014 that there was no such conversation recorded by their company at the time we traded vehicles. I have purchased many vehicles over the years with the same dealership and they always have provided this service of transferring the radio service over to the new vehicle so I have no reason to believe they did otherwise in 2007. When I was refunded the last 12 months of service by Sirius XM, I was told that the system would not let them refund the other 6 years of payments. I have been a Sirius XM customer for over 11 years and currently have two vehicles with XM Radio that I currently pay for. This was not my fault, as when I saw the payments come across my account, I assumed it was for my current subscriptions! I want a refund for the remaining amount, dating back to March **, 2007...when I asked Sirius XM about whether they knew the name of the current owner of the 2004 GMC Yukon by radio ID, the representative told me they did, so when I asked why it didn't throw up a red flag when the current owner's name didn't match the credit card they had on file (mine), she said that they don't cross-reference names to see if they match or not, they just use the credit card they have on file. I know for a fact that Sirius XM Radio is notorious for their questionable billing practices and I am the latest victim!!!Desired Settlement: I want the remaining 6 years of charges refunded to the credit card they have on file...7 years of quarterly payments averaging around $35-$50 every three months for a vehicle that I didn't even own! I'm sure there were times when they had to have called me and asked me to update the credit card information that they had on file, but they never disclosed to me the actual vehicle information as to which one I was updating the information for! It's hard to say that I'm at fault for that, as I still have two other current vehicles for which I have quarterly payments set up for, therefore every time they would call, I was assuming they were updating the information on the two current vehicles. So on top of the refund, I want them to be required to state over the phone which vehicles they have on file for each customer. This could have been avoided if I would have been told in 2007 that I had three vehicles that I was being charged for quarterly. I believe they purposely set up different accounts for each radio, which ultimately confuses the consumer as to which radio they're paying for. This way they can keep them paying even after the vehicle is gone. At the least, require them to contact the consumer twice a year to verify which vehicles they still have possession of!

Consumer

Response:

Sirius XM requested via email that I contact them to discuss the complaint with the Revdex.com. I called on 4-*-14 and was again told that they would not be refunding the money I paid for the 6 remaining years that I paid for the vehicle I no longer owned. I am cancelling my other two vehicles that I currently have SiriusXM service with and I want everyone to know how dishonest and corrupt this company really is. If you don't believe me just look up the complaints regarding their billing practices online for yourself...you'll be shocked. I for one will never do business with them again and will discourage everyone I know from using them as well. MY ISSUE WAS NOT RESOLVED!!! How easy it would have been for them to refund my money back to me and kept me as a life-long customer! It's not like they had any money invested in one teeny tiny satellite beam to one car out of how many million? I was a reliable consumer for over 11 years and this is how they thank me...thansk a lot SiriusXM!!!

Review: On January *, 2016 I called Sirius to cancel my account. In the process of trying to cancel my account, the woman kept asking me questions trying to get me to stay with the company. I did get frustrated and asked her are we done? She said yes and so I hung up. I then sent via [redacted] mail what I thought was my final payment and wrote on the bill to cancel my account as well. A few days later, they sent me a survey via email to ask me why I canceled my account which I deleted. On [redacted] I had to call back because I received a renewal bill in the mail. When I called, I gave the first person my name, then my phone number, the the account number after he couldn't find me. He proceeded to tell me my account was canceled but couldn't explain why I was still getting a bill. The 2nd person I called said, he looked at all the notes and saw where I called to cancel but I really can't cancel my account unless they give me a cancellation number???? So you can send me a survey via email and a bill via email but you can't just send the cancellation code via email? You have it clearly marked that I want to cancel my account and I don't see in the fine print on my bill where it says I have to get a cancellation code to make the my wishes to cancel effective.Desired Settlement: I don't want to pay anymore money even if it is $15.44.

Business

Response:

[redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf. We regret that her recent experience led to a complaint with your agency. After researching [redacted] account, it was found that her complaint regarding receiving invoices for her subscription after requesting cancellation resulted from her call disconnecting before her cancelation request could be completed. On May **, 2015, [redacted] purchased a 6- month subscription at a promotional rate and a onetime payment was made via credit card. On November **, 2015, per our terms and conditions, [redacted] subscription automatically renewed at our then current rates and an invoice was sent for $104.44. On December **, 2015, her subscription went inactive due to non payment, leaving an owing balance of $25.64 for used service. On December **, 2015, a late fee was added bringing the balance to $30.64. On January *, 2016, [redacted] called to cancel her subscription; at this time her account was removed from non-pay restoring her service to an active status, leaving a $105.25 balance. However her call disconnected before she could be transferred to the correct department to finish her cancelation request. On January **, 2016, we received a check request for $25.64 and an invoice was sent for the $79.61 owing balance. On January **, 2016, [redacted] called us to cancel her subscription; which we processed immediately, leaving an owing balance of $15.44 for used time. A member of our Corporate Solutions Team reached out to [redacted] to discuss her concerns. We confirmed that her subscription was cancelled and her account was credited to reflect a $0 balance. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]‘s concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### ([redacted])

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I canceled service to one of my two receivers in October 2013. At the conclusion of the telephone request, the service person stated the terms at such a rapid rate that he was impossible to understand or keep up with. Subsequently and unbeknownst to me, the service to that receiver was reinstated five months later and ran until December 2015 when I finally noticed the charges on my [redacted] statement. (I now know that there is a difference between suspend and stop. Stopping and subsequently restarting has a fee of only $15). I had not used the receiver in all that time and in fact had replaced it with another, for which I paid a third fee. In fact, I do not even know the location of the receiver in question. The total charges for unrequested and unused service to the receiver is $340.00.

I talked to customer service and received a $54 credit on my account which I felt was entirely unsatisfactory, so I asked for the matter to be escalated. Without going into great detail, they tried to take away the $54 and get me to agree to pay $99 for one years service on another (third) receiver that is still in service. I asked and was told that the "the one year service" would start immediately even though there was still nine months left on the prepaid contract. In essence, they were offering me an extra three months of service while taking back the $54 credit. I am slow, but not that slow. When I called the scam to the service reps attention, he appeared to reinstated the $54 credit and give me the one year contract (actual three month extension) at no charge. The $54 credit dos not appear on the email confirmation which shows only a credit of $31.15. The bottom line appears to be that they took back $22.85 of the credit and gave me three months service. Again the service reps reiteration of the terms were so fast and so garbled that I was unable to understand or keep track, and I so stated to him. I believe the company deliberately does this in order to defraud the public while giving the appearance of full disclosure.Desired Settlement: 1. Refund $340.00

2. Cease and desist deceptive and fraudulent practices.

Business

Response:

January **, 2016 [redacted]

* Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf. We regret that his experience led to a complaint with your agency. After researching [redacted] account, it was found that his complaint was regarding being charged for renewal of service after cancelling his subscription resulted from a miscommunication regarding the original request to cancel the subscription and placed on a temporary suspension. A member of the Corporate Solutions team reached out to [redacted] via phone and email to discuss his concerns, but we have been unsuccessful in speaking with him. We remain interested in speaking with [redacted] and we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.Sincerely, Tracey S[redacted] SiriusXM Corporate Customer Relations Team ###-###-#### ([redacted])

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It is unfortunate that I was forced to waste my time and the time of the Revdex.com in order to get a satisfactory resolution. I was forced to argue with several customer service personnel over several days to no avail until the Revdex.com got involved. I believe that Sirius-XM uses subterfuge and delaying tactics in order to dissuade customers from receiving refunds of money that was charged to their accounts through deceitful practices.

Sincerely,

Review: I am sick of my account being screwed up. I first am sup post to be on a annual account and I am on a 6 month. I paid my bill in full and XM radio shut my service off a few months ago for two weeks after cashing my check. THAT IS ILLEGAL. IT IS FRAUD. I want my two weeks of credit, credited to my account. Then you keep sending me invoices and keep charging me invoice fees. I am not paying them or the balance due cause I owe you NOTHING. You keep screwing up my account. You no shut my service off again on March [redacted]and you now owe me again 4 more days of credit on my account and every day as credit in till it is turned on. I do not pay royalty fees. I can not copy the music and you always say we can remove them charges. I am nto every paying them. I am not paying your invoice fees because you do not have to keep sending me 10 [redacted] bills. I owe you NOTHING. You owe me. I am sick of when I call in I am on hold for 45 minutes and I get disconnected. My time is valuable. I am not going to keep calling and keeping you back. I am sick of being inconvienced. I also don't appreciate the mouth [redacted] that I spoke to on the phone. I want to talk to her [redacted] but now I want to talk to the [redacted]. I am a paying customer. I demand respect. She will talk to me with respect. She will not tell me I what I am going to do. I will tell her what she is going to do and she will do it. I have asked several times to speak to her [redacted] and she refused to get me some one. She said she is the highest [redacted]. I said really.?? So you own XM Radio. You sign all the employees paychecks? Ah NO. I demand to speak to her [redacted]. She is very [redacted] and needs to fired. The customer service at XM Radio absolutely sucks along with the service.Desired Settlement: I want to speak to the [redacted] of the company. I want a formal apology from this [redacted] #[redacted]. XM Radio will credit my account the two weeks of service from me paying my bill in full and you shut off my radio. That is ILLEGAL and FRAUD!!!! XM Radio will also credit my account for every day my radio is shut off again from March **, 2014. I do not and will not pay royalty fees. I can not copy the music. I will not pay these invoice fees. I will not pay reconnection fees. XM Radio will remove the charges that are on my account right now as I paid in full. I owe nothing. I am at the point I am ready to file a lawsuit because I have been ripped off so much by XM Radio. Maybe if a [redacted] fine on XM they will get there crap together. Do not argue with me. I am right and always will be. XM Radio is the only bill I have problems with.

Business

Response:

[redacted]

Hello [redacted],

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that her recent experience led to a complaint with your agency. It was found that [redacted]’s complaint regarding receiving bills and service suspension was due to an outstanding balance owed after we received only a partial payment towards her prepaid subscription.

[redacted] also filed a Revdex.com complaint requesting assistance with the same issue in this complaint in January 2012. We have corresponded with [redacted] several times regarding this issue. The last response we sent to the Revdex.com dated June **, 2013, we advised [redacted] that service will renew on November **, 2013. On May **, 2013, as a courtesy, we placed [redacted] on a semi - annual promotion so her subscription renewal date would be changed from November **, 2013 to November **, 2013, as she stated that this was the date she was paid to. On November **, 2013, service renewed, per out terms and conditions and an invoice was sent for $92.63. The invoice showed the service dates from November **, 2013 to April **, 2014. On December **, 2013, a check payment of $80.00 was posted to her account, leaving a balance due of $14.73. She was then sent an invoice for the remaining unpaid portion of her semi annual subscription; which included a $2.00 invoice fee. As this is a prepaid subscription, when the full payment was not received, her subscription went inactive. Upon contacting Customer Care, her subscription was restored, but the unpaid balance remaining owing and with each monthly invoice sent; a $2.00 fee is added.

A member of our [redacted] reached out to [redacted] and again informed her as we have several times prior, that Subscription Packages which include music channels may be charged a U.S. Music Royalty Fee and all accounts on invoice payment will be required to pay an invoice administration fee on each invoice rendered per our Terms and Conditions; which are provided on our website, [redacted]. We informed her that there is currently a balance due of $ 18.38 for service until April **, 2014; which she responded stating we owe her three weeks of service and she does not pay Music Royalty fees or invoice fees. We have reiterated our policies to [redacted] several times and at this time there appear to be no additional actions for [redacted] to take.

[redacted] values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

Review: Called in to cancel service. Service was cancelled then received a 1 month bill of 24.99 called to correct two occasions without resolution.

I called two times during the renewal period to cancel my service. After the first time, I received a bill and called again to confirm cancellation and was told it was cancelled. Received another bill for 24.99 in which I called again to dispute. The rep offered me f I stay it would be $50.00 plus tax and service fees totaling 58.94 and she would remove the improper billing. I told her fine, at 58.94 I would buy 1 year of service for a total of 117.88. She then tried to change the price of the agreement. The rep started lecturing me about how the were waiving the fee as a one time courtesy even though I had done what I was suppose to. After agreeing on the price of 58.94 of which she explained was 50.00 for fee ad 8.94 in taxes, surcharges and royalties she then tried making the price even more and now said she was not going to correct any mistakes if I did not sign up. I chose not to sign up. She lectured me on how I would get a bill and it would go to collections and on my credit report if I did not pay it even though I had previously called in. To even further insult me, the past due billing is 58.30 and they stated it would be 24.99 for one month if I cancelled today even though I had cancelled in the past. That does not equal up to 1/3 of the time I did not spend for service without me authorizing service renewal since I had cancelled.Desired Settlement: remove previous balance as agreed they were in error

give the original deal offered of 58.94 for 6 months times two for $117.88 including all taxes and surcharges as she had stated in our conversation.

Business

Response:

May **, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Complaint# [redacted], [redacted] Hello [redacted], Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to bills he received informing him of a balance due after he cancelled his service. He stated he was informed of a deal and when he agreed the agent changed the terms. He wants the deal that was offered which is 6-months for $58.94. A member of our Corporate Customer Relations team reached out to [redacted] and he advised us that his issue was resolved. As there is no action to be taken we have closed this complaint as resolved. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: [redacted]Attention: Customer Care[redacted] Sincerely, [redacted]Sirius XM Corporate Customer Relations Team###-###-#### (Option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Once I filed the complaint, people who I dealt with had a totally different attitude and were much more helpful. It is sad when someone wants to display power to provide a pissing match when they had already admitted they were in the wrong. It is like I told my team when in management, are you doing this because you are not getting what you want. And in this case it was casue I was not doing it on her terms. The subsequent people I dealt with after the incident, like the supervisor and then the winback teams where absolutely awesome.

Sincerely,

I am a long time Sirius XM customer. I bought a radio for a new car in August 2015. The local retailer advertised that it came with a $50 rebate. I activated the radio and spoke with Sirius about the rebate that same day. I was informed the rebate was on its way. I followed up a half dozen times over the coming months. Was continually told the same thing. In November, they told me I needed to resubmit my rebate by way of their rebate website. I did that. Still no rebate. In January, they told me I wasn't eligible for the rebate until "6 months after the initial 3 month period." It was the first I'd been told of that. It was not advertised, and certainly was new information, given that every person up to that point continued to lie to me that "it was on the way."
I have now waited for the "6 months after the initial 3 month period", and spent another hour on the phone with multiple agents at Sirius. They tried to act like they didn't know anything about my history, or rebate, etc. After informing them that this was far beyond the $50 at this point, and that I was ready to go as public, loud, and hard at them as I needed to over the principle of their shady, and shoddy, business practices, they appear to have gotten me to someone who is telling me again that my rebate is on the way, and that I'll receive it in the next 4-6 weeks. I'm not holding my breath.
It's a shame this one company has a monopoly on the satellite radio business, because they are beyond terrible.

Review: They took the better part of 900.00 unauthorized. I was never notified and never told about them taking funds. When called to recover the funds, customer relations lied to me 2 times telling me funds would be back in the morning. Told 5 to 10 days refund, the. 7 to 10 days refund and also 3 days refund. Was told the refund was issued to my CCard, and my bank was holding up the refund. Was told to call my bank for a 3 way conversation and Sirius said that telling the bank the refund has been issued is enough for my bank. My bank said no they do not do that type of business. I am now starting my second week of waiting for the 900.00. Due to them I am having problems meeting bills let alone feeding my family. I started this process on March *, 2014. Getting an honest answer out of Sirius is impossible.Desired Settlement: I would like for them to refund the money as promised the next day. They said no American company refunds the next day, after I asked Sirius for the phone number of the company that is holding up the refund they said they issued. I would like to see a better customer service and an apology.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting SiriusXM on [redacted]’ behalf. We regret that her experience led to a complaint with your agency. After researching her account, it was found that her complaint is in regards to an automatic renewal that charged the credit card on file for a three (3) year renewal and a miscommunication on when the refund would be received.

On March * 2011, [redacted] signed up for a three year subscription and paid for the service via credit card. As per the Terms and Conditions an account will continue to renew until the customer calls to cancel and as there was no contact made the service had renewed on March *, 2014 charging the credit card on file $886.32 for the renewal. On this day the subscription was downgraded to a quarterly subscription and a refund of $847.16 was requested. On March *, 2014, this subscription was cancelled and a refund of $38.38 was requested. This refund was issued on March **, 2014, but as the credit card was removed off file, prior to the $847.16 being issued, this refund was then issued via check number [redacted] on March **, 2014.

A member of our Corporate Customer Relations team reached out to [redacted] and apologized for the miscommunication she received in regards to her refund. We explained the reason for the check being issued and advised her of the check number date it was sent. We also advised [redacted] that service in her Beetle is currently active on a six month promotion which will renew on May *, 2014, per our Terms and Conditions. As her card was placed back on the account, this card will be charged for the 6 month renewal unless she contacts us prior to this date. Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concern. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Review: sirius xm radio charged my account for $145 with out my authorization. I called back in June when I knew my subscription was about to expire. I was told to do that when I first got sirius radio so I could always honor the rate that I got. When I went to do so they told me they could not do that yet since I was not up for renewal but would notate the system and would automatically charge me for the $60 and honor that. Well on June the [redacted] is when I was charged the 145. I called today to fix the issue and was told theres nothing they can do and I would just have to wait for a different promotion. going against what they told me. they would not honor what they told me nor refund my money.Desired Settlement: would like my rate that I was promised. but for the lies and terrible customer service I would like it for 1yr.

Business

Response:

July **, 2015 The Revdex.com Serving Metropolitan New YorkMediator[redacted]Re: Revdex.com Complaint [redacted], [redacted]Hello Mediator,Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching, it was found that [redacted]’s complaint is in regards to the charges associated with the automatic renewal of a semi-annual subscription per the Terms and Conditions. Subscriptions automatically renew until a subscriber calls us to cancel. On January *, 2015, [redacted] accepted a promotional offer for a six (6) month All Access subscription on radio [redacted] and a credit card payment of $60.78 was received. A confirmation email was sent to [redacted] on January *, 2015 detailing the terms of the renewal and advising him of the upcoming credit card charges. At the end of the promotional term, these packages automatically renew to a full price package, that bills on a semiannual term. The subscription automatically renewed on July, 2015 at the amount of $145.83. A member of our Corporate Customer Relations team spoke with [redacted] and reviewed his concerns with him. We explained that all subscriptions automatically renew at the rates in effect at the time of renewal. As a onetime courtesy, we issued a refund for the $145.83 that was charged. We informed [redacted] to contact us back once his refund is received so we can change his payment type to invoice. On January *, 2016, [redacted]’s semiannual subscription will renew at our then current price and he must call to cancel prior to renewal if he does not wish to continue subscribing. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

I sent an email to the address listed on the website, however, I feel that it will go nowhere, so I am going to copy and paste it here so that corporate can see how their call centers are being ran.
I am getting extremely frustrated with the amount of calls I am receiving since cancelling my service after the trial subscription. Several times, I have politely told the representative I am no longer interested and please do not call back. However, I continue to get phone calls. Most of the time, I am hung up on as soon as I say "Hello." Thanks to caller ID, I know it is Sirius XM calling. There are times when I am not hung up on so I politely decline. This morning, I received yet ANOTHER call. First words out of my mouth were, "Sirius XM, I do not want your services, please do not call back." The response I got was rude and I was told that if I want to be removed that I HAVE to stay on the phone and hear her out. My response back was that I do not HAVE to stay on the phone and for her not to call back. At that point I thought I disconnected the call, but I had not. I did not catch all the representative said but she was rude and yelled to me, "[redacted]?" I told her to let me speak to her supervisor because I did not like her attitude. I got no response. I waited a moment. I could still hear her typing. I spoke again, she did not reply. I hung up. That call came through at 10:26 am Central Standard Time. Please review that call. Even if I was considering restarting my service (which I'm not because I just cannot afford it right now and the service isn't that great in my area), there is no way I would after dealing with that call center representative today...not even once I am in a better financial place.
Also, my number is listed on the do not call registry. I am no longer a customer. I have asked several times to not be contacted, as I know how to set up service if I do decide to later. Therefor I do not need someone harassing me constantly. If I am contacted just one more time to restart my service, I will report the company. Please do not call me as a response to this email because I am certain that I will get agitated as soon as I hear the company name or see the phone number, considering the amount of harassment I have done through. If you want to reply, please email and use COMPLAINT as the subject.
Thank you, [redacted]

Review: **My complaint is that SiriusXM radio refuses to cancel my subscription.

I currently have an active account with SiriusXM satellite radio, which expires March**, 2015. On January**, 2015, I received a notice from SiriusXM radio, via the [redacted], that my subscription would be automatically renewed. On January**, 2015, I called SiriusXM radio, via telephone, to cancel my subscription at the end of the contract date. Instead of cancelling my subscription, the customer rep transferred me to another customer rep who, for an extended amount of time, badgered me with offers at various amounts and for various time periods. I did not accept any of these offers and stated an explicit “No” to each and every offer. Additionally, I instructed the customer service rep over 12 times to cancel my subscription, which he refused to do.Desired Settlement: My desired outcome is for SiriusXM radio to cancel my subscription when the current contract expires March**, 2015.

Business

Response:

February*, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Complaint#[redacted], [redacted] Hello[redacted], Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to a cancellation request he tried to make however he continued to get nowhere as he was transferred to another department. He stated his service is covered through March**, 2015 and he wants his account to close so that it does not renew. A member of our Corporate Customer Relations team reached out to [redacted] several times via phone and email however we were unsuccessful in reaching him to discuss a resolution. As we were unable to speak with [redacted] we could not make any changes to his account. We would like to resolve these concerns for [redacted] however we ask that he contact us so we can speak with him to close his subscription as requested. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: [redacted]Attention: [redacted] Sincerely, [redacted]###-###-#### (Option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

As originally stated, I did contact SiriusXM radio via a telephone call and in this call I directed the SiriusXM representative, [redacted], over 12 times to cancel my subscription when my current subscription expires. [redacted] stated he would not cancel my subscription, but instead badgered my for an extended period of time to subscribe to a new SiriusXM subscription. For SiriusXM to claim my instruction has not been communicated via a telephone contact is simply not true. Regarding the telephone conversation, I can provide date, time, and SiriusXM radio staff member's name to whom I spoke. For me to make another telephone call that will allow a SiriusXm staff member to waste my time while applying high pressure sales tactics serves absolutely no useful purpose for me. There are thousands of SiriusXM reviews where other customers have experienced the very same tactics as I am experiencing when cancelling a subscription. In summary, I have contacted SiriusXM radio via telephone to cancel my subscription and for SiriusXM to claim otherwise is a sham.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

February**, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Complaint# [redacted], [redacted] Hello [redacted], Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s rejection is in regards to a cancellation request where he stated he informed the agent over 12 times to just cancel his service. He wants confirmation that his account will close at the end of his subscription. A member of our Corporate Customer Relations team reached out to [redacted] several times via phone and email however our attempts were unsuccessful. As we received written permission through the complaint we have set an end date to close [redacted]’s account at the end of his current subscription. The service is covered through March**, 2015 at which time the service will close. Should [redacted] have any further questions or concerns we ask that he contact us at the number listed below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: [redacted]Attention: [redacted] Sincerely, [redacted]###-###-#### (Option 3)

I wanted to cancel my Sirius XM service after my current contract/term was completed in Feb 2016. I called in November 2015 to ensure I would not be charged double the fees/taxes/royalties that I was charged in my promotional rate I received. My current rate was approximately $120 for 12 months. The new rate would have been $240.
When I dial their [redacted] Listener Care line I was pressured to do anything but cancel service. When the operator finally decided to allow me to cancel, he put me on hold for 5 minutes, then hung up the line.
I called back and received a different operator. He also pressured me to not cancel. After a persistent effort, he acknowledged he would be cancelling my account, then hung up on me.
I called again, demanding to speak to a supervisor and forced her to cancel my account and notified her of the business practices being demonstrated by her subordinates.