Sirius XM Radio

Sirius XM employs deceptive tactics in trying to keep you on as a subscriber. They ignore your request to cancel and barrage you with offers and alternate subscription plans. When they finally realize you really want to cancel, they put you on hold and leave there! When you call back and ask to speak with management, they transfer you to a black hole and disconnect you. This happened two times in succession. Im certain that is what management is training them to do.
Horrible horrible experience!

They would not allow me to remove an auto renew. I had 2 credit cards listed on the account, one of which was no longer valid, so I removed the card that was still valid from my account. I assumed that they would not be able to charge a card that wasn't listed in my profile. I was wrong!! They went ahead and charged my other account even though it wasn't listed in my current profile, but they had the info from a previous charge.

Review: I keep getting calls saying I owe money or an invoice was sent, even though I am paid through 2015, they were in able to resolve the problem after about 5 calls. Ultimately I got a supervisor who "fixed" the problem for the about 5th time and could give me 1 month if online (worth about $3) when I didn't like that response they opted to cancels service. Even after I told them I didn't want to cancel they didn't give me a choice.Desired Settlement: ??? Card on file was wrong and wouldn't take a new one

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that her recent experience led to a complaint with your agency. After researching [redacted]’s account, it was found that her complaint relates to receiving billing calls from a Sirius XM when her subscription is paid through 2015. She states she made about five (5) calls to resolve the issue and in the end her service was canceled.

A member of the Corporate Customer Relations team spoke with [redacted] and explained that we located multiple accounts listed under the phone number provided and upon reviewing account [redacted], her subscription was paid through to December *, 2015, prior to the subscription being canceled. We have updated the contact preferences on all accounts to Do Not Contact and advised her that while we will make every effort to remove her phone number from our lists as soon as possible, it can take up to 10 business days to completely update all of our systems. We offered to reactive service on a promotional annual subscription for $89.00 plus additional fees and taxes; which she accepted. A credit card payment of $100.13 was made on June **, 2014 and as a one-time courtesy, we provided [redacted] with an annual Internet Subscription at no additional cost. Per our Terms and Conditions, services will renew for the annual subscription at our then current price on June **, 2015, charging the credit card on file, unless [redacted] contacts us requesting cancellation. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

Review: I have recently purchased a new car that came with a free trial of Sirius xm for three months. I am not a huge music fan so paying for something that I can get for free seems very silly to me. I am not interested in this service and Sirius XM has been calling me everyday trying to get me to sign up. I purchased my car in March and it is now July. I have talked to several representatives and told them I am not interested and please take me off the list. I have blocked several numbers that I figured out was Sirius, but they keep calling me from new numbers and when I answers they harass me until I eventually hang up. I am also on the do not call list and am sick of having such rude people call me day and night. It doesn't matter the time they try at 10 pm and 7am and even on Sundays. I would like to never be contacted again, this is harassment.Desired Settlement: I would like no further contact by this business. I am not interested nor will I ever be interested. I shouldn't have to refuse on a daily basis.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a used Ford F150 in late October 2015. Since then I have been getting unsolicited sales calls and mailings from Sirius XM because my truck is compatible/equipped with Siris XM. I did not elect to receive this service, I did not contact them for this service, and I continue to not want this service. I do not listen to Sirius XM radio while driving so therefore I do not have Sirius XM radio personally. I let them know that I am not interested in their service on 11/**/2014 but in the past week I have received 8 calls from them, sometimes two calls a day. I can never take these harassing calls because they call when I am working at a [redacted] at a major [redacted] in [redacted]. I just called them again this morning and was very assertive with them saying to take my number off of their contact list. To this day I have NOT opened an account with them. I refuse to do business with them because of how harassing they have been, and they did not listen to me the first time when I told them I did NOT want their service. Today the lady on the phone said that she would update my account information. I DO NOT have an account with them! The number that keeps calling me repeatedly, sometimes more than once a day, is ###-###-####.Desired Settlement: I want them to leave me alone completely, absolutely no more calls ever and no more mailings, period. I did not seek out their service, they have been harassing ME the past few months. I used to think Sirius XM provided a neat service that I possibly would have considered in the future, but I can say with absolute certainty that I will never EVER sign up for their service my entire life. These people are the most annoying group of sales people I've ever encountered in my entire life. I hate to be rude, but they have been contacting me about a service I do not want for 4 months now!

Business

Response:

March*, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello [redacted], Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that her recent experience led to a complaint with your agency. After researching [redacted]’s account, it was found that her complaint is in regards to being contacted by telephone for solicitation purposes. On February**, 2015, at [redacted]’s request, her phone number was added to our Do Not Call list. If you are a current or past SiriusXM subscriber; or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM. [redacted] had a complimentary trial subscription that expired on January**, 2015. We were unable to locate any record of a Do Not Call request prior to February**, 2015. Please be advised that it can take 3-5 business days to completely update all of our systems. During that time it is possible that she may receive a few more calls due to campaigns still in process. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: [redacted] Sincerely, [redacted]###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. As long as Sirius XM doesn't contact me in the future, I accept this response. Thank you.

Sincerely,

Sirius XM Radio is doing just what cable TV did. Started out advertisement free and only made money from subscriptions. Then slowly they started showing ads and now all cable TV have more ads than shows. Cable TV continues to up the subscription price and racking in money from advertisers. Sirius XM Radio is now doing the same thing.
Sirius advertises "add free" but they are full of it. I cancelled my subscription with Sirius because of the continuing amount of advertising. Even on their website at the bottom of their home page there is a link for "advertise with us". How can BB the FCC or anyone else let them get away with it.

Review: I have a zero balance with the company yet I still get bills demanding payment. The mailed bill states I owe $91.95 and if I do not dispute it in 30 days, I lose my right to do so. When I check my bill online or call in, it shows zero. So eventually, they could charge me for a zero bill if I did not keep disputing these bills. I have disputed about six of them. Customer Service and Supervisors tell me it is taken care of and I will not receive anymore bills, but I still do.Desired Settlement: I want them to completely delete the account [redacted]. A Supervisor told me he could not close it.

We have another account for my wife's car which is active and I do not want that one closed.

Business

Response:

November **, 2014 The Revdex.com Serving Metropolitan New YorkMediator[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted]’s account, it was found that his complaint relates to the continuation of invoices being sent when his account is at a $0 balance. We have been experiencing an issue where customers with a $0 balance are receiving non-pay treatment. We are working to ensure his issue is corrected as soon as possible. SiriusXM IT is currently working on treating these accounts, but a remedy has not been found at this time. We offer our sincere apologies to [redacted] for any inconvenience this has caused and thank him for his patience and understanding while resolving this matter. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted] Sincerely, Geraldine R[redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am still receiving requests for payment. Although they currently acknowledge my account has a zero balance, the invoice I am being sent states I owe them $91.95, NOT zero. And on the back of this bill, it states unequivocally in bold letters... "For any billing questions, call or write within 30 days after receiving the billing on which the supposed error appeared. OTHERWISE YOU WAIVE YOUR RIGHT TO DISPUTE THE CHARGE." In addition to the harassing claims for payment of a non-bill, I am receiving harassing emails for payment as well.I am a Marine Veteran. I am diagnosed with [redacted], [redacted], [redacted], and have suffered a [redacted] from my service to our Country. I do not tolerate unneeded stresses well and because of these injuries along with physical ones, I am officially permanently and totally disabled.I requested they delete my account but they refuse to do so for some reason.If this complaint cannot be resolved by the Revdex.com process, my next action is to seek damages in small claims court for every false claim they send by mail, electronic, phone, or fax. I will also go on to every internet site I can find to post my suggestion to take them to court if someone is receiving improper claims and they refuse to cease and desist.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sirius XM Radio responded to the Revdex.com, "We explained to [redacted] that we do not provide compensation; to which he responded stating that he wants his request sent to our Corporate Office for review..."As I have been sending copies of my direct email correspondence with Sirius XM to the Revdex.com, it is a gross misrepresentation that I asked for compensation, Sirius XM said they don't do that, and then I requested to have Corporate review my complaint.Numerous times I had asked to be compensated for the harassment of erroneous past due bills being sent to me with the legal disclaimer declaring I must dispute the bill within thirty days or it will become a valid debt. And then when Sirius XM assured me in writing that my account would not be sent to collections, I received a letter informing me I was in the collections process now.The stress and anxiety of dealing with an unwarranted attacks month after month has aggravated conditions I have as a severely disabled Veteran which I can submit proof from the ** if requested.Sirius XM DOES pay for its abuse of customers. In its multi-State settlement, it was supposed to revise the cancellation procedures to make it easier for consumers to cancel. Obviously cancellations are NOT easier if the consumer is receiving bills and being sent to collections after the account was closed. Sirius XM is obviously hoping consumers will not dispute one of the many bills they send and thereby become legally obligated to pay the fee.I had referenced the multi-State suit many times to Sirius XM as proof that they do indeed pay for bad business practices and policies. So the answer they gave on ** June 2015 to the Revdex.com is one more example of how they will continually stonewall and misrepresent the truth.It was only AFTER I requested that my complaint be elevated to Corporate that Sirius XM finally sent me a written notice that they have been able to fix the problem in billing. I find this too much of a coincidence.I believe the two-hundred dollars compensation I am requesting from them is a small amount for the ongoing (and unnecessary) battle I have had with them these many months.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

July *, 2015The Revdex.com Serving Metropolitan New YorkMediator[redacted]Re: Revdex.com Complaint ID [redacted], [redacted]Hello Mediator, [redacted] states his issue has still not been resolved as he is requesting for $200.00 in compensation for the harassment of erroneous bills he is receiving and having his account sent to collections. We offer our sincere apologies to [redacted] for any inconvenience he has experienced and certainly understand his frustration. We would like to assure him that we are doing everything possible to resolve his issue and again apologize that this has taken longer to correct than anticipated. He can be assured that there will be no negative impact to his credit rating as we do not report to any of the credit bureaus. We have confirmed with [redacted] that there are no active subscriptions on his account and provided him with a written confirmation that there is no outstanding balance due to SiriusXM on his account [redacted]. This situation resulted from a billing system issue, not the result of the cancellation process he refers to; as his subscriptions were cancelled in July 2014, as requested. The multistate settlement which he references, addresses unresolved complaints, covering tangible losses, and [redacted] has been advised that we will not be providing any monetary settlement.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

Review: Contacting Siriusxm is a nightmare.

These problems have been going on for several years and were supposed to be resolved 2 years ago. Now, they were compounded with my getting a new car.

#1 You are connected with outsourced customer service and they have no capability of transferring you to an American agent when you ask to be transferred.

#2 It took over 4 hours on the phone over several days and much aggravation to get part of a problem resolved.

#3 An agent promised me a year of Sirius radio for free after all my aggravation, yet they are not honoring that commitment.

#4 The fourth phone call to someone I could barely understand told me I would only get the 6 months free that comes with my car, and the other agents promise would not be done. I would have to pay a ridiculous price for the year of service I was promised free.

#5 I sent an e-mail to Sirius XM On 10/** and now on 10/** still have no response from Sirius XM. The company cares nothing about customer service or satisfaction.Desired Settlement: For my over 4 hours on the phone, I would like the year free I was told I would get after my 6 months that comes with my car. Or, they could pay my $350.00 hourly rate ($1400.00), whichever they prefer.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to several issues regarding Customer Service and the subscription for her new vehicle. She would like a free year of service for all the frustration these issues have caused her. After reviewing the account and contacting her, we found [redacted] was offered a free year of service for all the frustration she went through with a previous concern and this subscription was applied to the wrong receiver and cancelled shortly thereafter.

As a courtesy we have placed the one year subscription as a follow on plan and placed a service credit on the account to cover this subscription for the full year. Currently she is activated on a six month pre paid subscription which is covered through December **, 2013 and at that time the one year free service will start. Since this issue has been addressed we have closed this complaint as resolved.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Sirius XM Corporate Customer Relations Team

Review: my husband and I noticed a charge of 97.81 to our credit card from Sirius XM we had no idea what it was for so I decided that the next morning I would cancel a service I enjoy a lot because I no longer trust them with our security. I spoke to 3 different people on September [redacted] having to tell this same story over and over and over. I made sure to repeat the same questions to each person I spoke with and the consensus was all the same. It was understood and validated to me 3x that the 97.81 was to be credited back to my credit card which it was. However I made a point to ask that even though I was cancelling my service would my service still be on until February and the response was yes. My car is the Hyundai sonata 2013 and the service is no longer on. Yesterday we were sent an email (to [redacted]) to the address we use for our Sirius account one stating the refund of the 97.81 which is fine but another following saying that there was a 83.98 credit. I called today September **, 2013 and spoke with a customer service agent who tells me the 83.98 is part of the 97.81 refund and that the service is no longer on the sonata because I cancelled the service. Yes I cancelled my service but was told by 3 different representatives on September [redacted] after asking them "even though the service is cancelled my service will be on until February, correct?" They said yes it would be. I understand the concept of what cancelling service is all about and the "manager" I spoke with this morning told me I cancelled so the service is off and the 97.81 refund and 83.98 credit are pretty much from what I gather all the same. My issue is that on Sept [redacted] I was told something different I made sure to ask the reps if my service is continuing until February in which they responded yes.Desired Settlement: I want my refund of 97.81 that was given to stay in place but I also want the service I was told I would have until February with no charge to me because that is how I understood and was made to understand it was going to be.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that their recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states she noticed a charge of $97.81 on her credit card from SiriusXM and called the next day to cancel service. She states it was validated three times that $97.81 would be credited back to her card; which it was, but she states she made a point to ask even though she was cancelling service it would still be on until February. She states she was told the service would remain on, but this was not so. She states she received an email informing her of the refund and advised her there was a $83.98 credit and upon calling she was advised that the service was cancelled. She states she wants her refund of $97.81 to stay in place and service to be active until February.

A 6- month promotional subscription was set up on February **, 2013 and paid for via credit card. As per the Terms and Conditions an account will continue to renew until the customer calls to cancel and as there was no contact made the service had renewed on August **, 2013 charging the credit card on file $97.81 for the renewal. Documentation stated [redacted] called requesting a refund. Service was cancelled; which left a credit of $83.98 and $13.83 was provided for used time since renewal so [redacted] would receive her full refund. We spoke with [redacted] and explained that once she requested for her refund, the service would need to be cancelled and informed her that we could provide her with 3 month of service as a one time courtesy; which she accepted. We advised her that service will end on December **, 2013. Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Deceptive all around. When the annual renewal date came up, Sirius sent a threatening "past due" notice alleging that I owed them $162 for the past year's service. (What?! It's pre-paid!!). My credit card number changed a few months ago, which seems to be the only way out of their ridiculous automatic renewal policy, so I think this is what led to the "collections" letter. Note that I never got any kind of a renewal notice or notification that the subscription period was up. Sirius was fined by the government for exactly this kind of abuse of customers last year. Well, they're still doing it.
I ignored the "collections notice" since I knew it was hogwash, and though I liked having the satellite stations in the car, I don't need the service, and I'm certainly not going to do business with a company that treats me badly.
Now they send me a humble, cringing little letter begging me to return as a subscriber: "6 months for $30." All I have to do is go to the website and enter my account and radio ID. Well, this is a lie, too, because when I tried it, I got an error message, saying that "this promo is not valid, because your radio is still active." But in fact, it's not: the service to my radio was stopped a couple of weeks ago.
This company makes deceptive claims, has wildly inconsistent rates, is impossible to communicate with, and alternately threatens and sweet-talks its customers even after they have tried to cancel the subscription. If your boyfriend acted like this, he'd be an abuser.
My advice: stay away, unless you've got a new car with a trial subscription. Even though it's nice to have the satellite radio on long car trips, the hassle of dealing with this company is just not worth it.

Review: I bought a new Dodge Caravan that came with a 1 year free trial subscription to Sirius XM radio. The trial period expired in September 2013, and although I was offered many promotions to continue the service I did not sign up for any of them. On April **, 2014, I received a bill in US postal mail for a 6 month subscription that was started on April **, 2014. I didn't authorize the subscription, nor had I had any contact with Sirius Radio since late in 2013. I called the billing number for Sirius and complained. They credited my account for the subscription and called it a cancellation. I received an email of the cancellation and noticed that they still had billed me for the week or so between April ** and April **. I went online to the chat connection with Sirius and also got that charge cancelled. Needless to say, I am not happy with the amount of time that it has taken me to get this matter fixed. (if it is fixed) I opened an online account with Sirius this morning to see what was there. I am now going to cancel my on line account and hope that I don't get any more bills from Sirius unless I authorize the charges.Desired Settlement: Please stop showing Sirius as an A+ Revdex.com rating and let some of the many complaints on record start to show that there is a problem in Sirius XM billing practices.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to a free trial that expired in September 2013. He stated that he continued to receive promotional offers but he declined and did not reactivate the service. Recently he has received an invoice informing him of a balance so he wants to confirm this subscription is closed and that there is a $0.00 balance.

Upon reviewing the account we found a promotional subscription was set up on his account in October 2013 after his free trial expired. We found that he provided his credit card and made a onetime payment in October 2013 so per the Terms and Conditions the subscription was up for renewal and this is why he was receiving invoices in the mail. He stated that he was not aware he reactivated his subscription as he did not receive the signal. We offered to restart his promotion should he wish to reactivate his service but he declined at this time. We have confirmed that there are no active subscriptions and there is a $0.00 balance.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

(FYI: I do not have any record of the one time payment from my credit card as they stated was done in October 2013.)

Sincerely,

Review: I called to cancel the service in June 2013, and was given a cancellation #. Now, they are trying to bill me $30 for not cancelling the service and will not reduce the rate as they consider the account past due.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that their recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states he called to cancel service in June 2013 and was given a cancellation number, but he is now being billed $30.00.

We reached out to [redacted] and explained that per our Terms and Conditions; which are provided on our website, [redacted], subscriptions will continue for the length of the initial term selected until a call is made to SiriusXM requesting cancellation. Promotional rates only apply during the initial term, after that time period our then current rates take effect. Service renewed on 5/**/2013 for the semi annual subscription and an invoice was sent for $96.08. On 7/*/2013 when service was cancelled, there was an owing balance of $29.32 for used service after renewal. We informed [redacted] that as a courtesy, we will refund the $15.00 payment that he made on 7/**/2013 and confirmed his account is at a zero balance. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

There has not been any credits posted to my credit card account by Sirius XM. There has been sufficient time elapsed since we spoke in order for the credit to post to my account, but I am sceptical that the aforementioned $15 credit will be actually be posted to my account. I will accept the companies response and action to address my complaint once the $15 has been refunded to my account. It's a sad reflection on the company that this could not be resolved directly with the customer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that their recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states the response we sent on 7/**/2013 does not resolve his complaint as he did not receive any credit to his card from SiriusXM.

Once again we apologize for any inconvenience [redacted] experienced. As his credit card was not on file at the time of the refund, the $15.00 was issued via check. We would like to inform [redacted] that Check Number[redacted]was issued on 8/*/2013 and sent to [redacted]. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

###-###-####[redacted]

Review: An unauthorized charge of $205.74 was levied against my credit card. It showed up in my account yesterday, 10/**/13. I renewed my subscription with Sirius back in the summer and paid for this next year in full. They have no reason to charge me for anything. The entry on my account read as follows: RECUR DEBIT CRD PMT10/[redacted]/A ###-###-#### NY [redacted] ?MCC=[redacted] I was very surprised because I always thought Sirius XM was a reputable company. I just need that charge reversed. Thank you sincerely, [redacted]Desired Settlement: Refund the entire amount, $205.74.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Dear New York Revdex.com,

I am [redacted],

New York Revdex.com. Complaint # [redacted]

I have spoken to [redacted] at Sirius XM radio and we have resolved my complaint.

Thank you for your help in this matter,

Review: We wanted to cancel our service because the "new" rate was excessive. Originally they automatically charged our credit card for the next year. We did not authorize it so they finally took it off.

My husband told them that we did not want to renew. They said they would put notes on our account and stop the service on March *, 2016. The service was turned off but we got a bill for $30.57 for partial service. While the service was turned off, they continued it until we called and said cease the service. Said there was nothing on our record that stated this.

Their customer service is horrible. Literally spent hours on the phone being transferred, and telling the same story over and over.

Feel that their company tries to scam people by frustrating customers, who probably decide it's not worth the effort and continue the service.

Because of their ineptness, and possible intentional issues of not knowing, I think something needs to be done for their "bullying" techniques.

In the end, we do not owe $30.57 for service that was not cancelled, on their end.

Account is under [redacted]..May have address as [redacted]Desired Settlement: a zero balance on the account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This company is absolutely horrible to deal with on the phone. They all speak very fast, limited English in some instances, and constantly change their story/deal. I dread the end of the year subscription when I have to deal with them. It took me over an hour to renew this time, and I had three different people giving me different prices and bargains. After finally deciding just to shut off the service, I was then given the deal I had initially asked for (as was advertised on-line). It is like they can just charge you whatever they want and change things at any time. I have had numerous problems with them deducting money from my account without asking. My current bill states that it is not due for 5 more days and I received a notifications that my services will be shut off tomorrow unless I pay half the bill today. I told them I get paid tomorrow and could do that then, but suddenly the bill must be paid in full tomorrow. So who decides when I can just pay half vs whole? Her computer suddenly wouldn't authorize her to make any changes today, after I offered to make a partial payment. Each person you speak to can offer you something different. I cannot describe how frustrating this company is to deal with. I wish there was an alternate company to deal with and I would switch to them in an instance. Either way, I will be back to terrestrial radio after today as after 5 years, and even though I love the stations, I can no longer deal with these people. They need to review their customer service/call center.

Review: Sirius XM automatically renewed an account that had previously been cancelled. They refused to acknowledge and/or admit this mistake and even claimed that I had called to renew in May 2013 (I did not and they have no record of that conversation). Additionally, the processed the charges on a credit card that they retained without my authorization that had expired in September of 2012. I am unaware as to how they were able to process a transaction on a card that had expired, but they again offered no explanation. I cancelled the service AGAIN in August after I realized that they had continued the service without my consent and in ignorance of the prior cancellation. They refunded the portion due and had agreed to refund an additional $49.12 (I spoke with several different supervisors to have this accomplished). I was given a confirmation number and promised that the full $179.31 would be refunded. It was not. They funded $130.19 and then refunded the additional $49.12 separately and classified it as a nonrefundable service credit. Despite the fact that I CANCELLED the service, they would only give me a credit on my service account - even though they had promised to refund the entire amount. I tried explaining the situation ad nauseam to the different customer service representatives but it is clear that they did not understand the issues and admitted they didn't have any real control over the situation. One even advised me he was as high up as I could go - and then when I specifically asked for his supervisor, he admitted, ok - you just have to actually ask for a supervisor so I can transfer you. Poor practices.Desired Settlement: I would like Sirius to refund the remaining $49.12 they had initially promised to the credit card account they erroneously charged in the first place. Although I have already cancelled this account, I would like confirmation of my cancelled account evidenced in writing and for all identifying information (including any credit card numbers they have stored on file) to be removed permanently. I don't want Sirius to have any access to my credit cards, even the expired cards, as they will continue to charge them without my authorization or consent. I would like confirmation of the refund and cancellation notice sent to me in writing.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to an automatic renewal on a subscription that he had believed to be cancelled. He also claims that when he contacted Customer Service to cancel his subscription for a second time he was not given a refund of the full amount he was charged. He is looking for a refund of $49.12 as he did not agree to the renewal. After reviewing the account and trying to contact her several times we were unable to speak with [redacted] to discuss her concerns. We have reviewed the account and found that [redacted] was promised a full refund of $179.31 however a refund of $130.19 had been issued.

We have requested an additional refund in the amount of $49.12 and we would like to inform her that this refund process can take 3-5 business days. Should [redacted] have any further questions or concerns she can contact us at the number listed below. Currently the account is closed and there is a $0.00 balance on the account.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I appreciate the quick response and the Company's willingness to look into my concerns and address them appropriately. I am very pleased with the Company's response.

Sincerely,

Review: In March 2015 I renewed my subscription for $138. I received a bill in March 2016 for the following year for $275, double what I previously paid. I reached out via live chat, [redacted] and the contact form of the SiriusXM website about lowering the bill. I am being told that I had promotional pricing and that I agreed to an outrageous rate hike to get it, which is an outright lie that I have no recollection or record of. Just last week they gave a co-worker the exact pricing I had and asked for again without any issues, but they refuse to do the same for me. Instead of offering a substantial discount they are telling me to downgrade my service which would result in my getting much less programming and still paying more than I previously did, which is insulting. Their customer service is rude and unhelpful.Desired Settlement: I would like my service for the price I agreed to, $138.

Business

Response:

April **, 2016 [redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf. We regret that her experience led to a complaint with your agency. After researching [redacted] account, it was found that her complaint regarding the invoice she received resulted from the automatic renewal of her subscription per the terms and conditions in our Customer Agreement. Subscriptions automatically renew at the rates in effect at the time of each renewal until the subscriber calls us to cancel. In addition, the promotional rate subscription she has been provided is intended for one-time use and automatically renew at current rates. On March 2*, 2015, [redacted] purchased a promotional rate All Access annual subscription. A confirmation email was sent to [redacted] on March **, 2015 detailing the terms of the renewal and advising her of the upcoming credit card charges. On March **, 2016, at the end of the promotional term, her subscription automatically renewed to a full price package on an annual term, and an invoice was sent for $275.22. A member of our Corporate Solutions Team reached out to [redacted] regarding her concerns. At her request, we corresponded via email. We explained that subscriptions renew at current rates and informed her that promotional rate subscriptions are intended for one-time use and are subject to automatic renewal at current rates. As a gesture of good will, we offered to provide [redacted] with another All Access annual subscription at a promotional rate; which she accepted. [redacted] was advised that this subscription will renew on April *, 2016 at our then current price. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

Review: SiriusXM turned off my service last year claiming nonpayment. My wife had sent in a check within time to meet the 4/**/15 deadline, but my service was interrupted. By the time I had time to call on 4/**/15 I gave my credit card number to turn the service back on. Then, after talking to my wife we realized we both paid SiriusXM. They finally gave us back $148.24 they had double billed. Our billing should be from the time my credit card was charged on 4/**/15 to 4/**/16. Instead, SiriusXM continued to keep the 4/**/15 to 4/**/16 billing cycle even though the service was interrupted until 4/**/15. In January 2016 I called to cancel the service because I purchased a new vehicle as of 1/**/16. I still have not received my credit check. According to Sirius they only owe me $30.74--which isn't correct according to when my account began on 4/**/16.Desired Settlement: SiriusXM is using fraudulent billing practices. According to the latest bill I received the correct credit does not appear on my bill and if I cancelled the subscription in January--why am I receiving a bill? If I paid the subscription on 4/**/15 and they turned my service back on that day and I cancelled as of 1/**/16 with my math SiriusXM should send me a credit of $39.90. I requested this cancellation back in January and I still do not have my money.

Business

Response:

March **, 2016 [redacted]

[redacted] Re: Revdex.com Complaint [redacted], [redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted] behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted] account, it was found his complaint was regarding a misunderstanding related to his subscription dates. On April **, 2015, [redacted] annual Mostly Music subscription renewed and an invoice was sent for $148.24 for the service period from April **, 2015 to April **, 2016. On April **, 2015, [redacted] contacted us to make a credit card payment for this amount. On April **, 2015, a check payment for $148.24 was posted to the account. On May **, 2015 a refund of $148.24 was requested, as refund requests for check payments need to remain on the account for seven (7) days to allow time for any bank activity. On May **, 2015 the duplicate payment was issued back to the credit card on file. Unfortunately, we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriber. On January **, 2016, the subscription was cancelled as requested; which left a credit of $30.74 for unused service from January **, 2016 to April **, 2016. On March *, 2016, this amount was refunded via check number [redacted]. A member of our Corporate Solutions team reached out to [redacted] to discuss his concerns, however we have been unsuccessful in continuing the conversation with him. [redacted] was issued a refund of $148.24 for the duplicate payment and $30.74 for unused service after the cancelation of his annual subscription. As previously stated, we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriber. As a gesture of good will, we provided him with a $10.00 service credit for future services for the service period from April **, 2015 to April **, 2015. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

Review: I bought a used car 2011 dodge caliber from a dealership when I opened the sealed un opened owners manual there was a bi-fold cardboard advertisement from Sirius satellite radio, which reads " enjoy everything Sirius has to offer ONE-YEAR TRIAL INCLUDED" on the front it says enjoy a 12 month subscription to Sirius. Approx. 2 weeks after purchase of the vehicle Sirius contacted me attempting to get me to subscribe to there service and told me I only had a 3 month free subscription. I explained to Sirius I was holding a printed advertisement from them saying it was for 12 months Sirius stated it was a problem with the dealership and that I needed to go have the dealership contact Sirius to pay for the subscription. I went to the dealership and they hold no claim to Sirius's advertisement. I asked the dealership for a letter stating just that. I have in my possession that letter from the Business manager [redacted] from Lucas Chrysler-Jeep-Dodge inc. I then called Sirius back and advised them of the of what the dealership said. I asked them if they were going to stand behind there printed advertisement and they said no. The operator I spoke with name was [redacted] operator ID [redacted] I then told Sirius I would be placing a complaint not only with the Revdex.com but with cooperate Sirius, Dodge inc, and the dealership. If requested I can send copy of said letter and advertisement.Desired Settlement: I would like to see Sirius stand behind there advertisement and provide me the consumer with the product they are advertising.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We’ve investigated their complaint and have found it to be an invalid complaint. [redacted]’s complaint states that he purchased a used car from the dealership and he opened the owner’s manual and found a cardboard advertisement that informed him that he had a free one trail. He stated that 2-weeks later he was contacted by Customer Service and informed that he only had a three month service so he should add a follow on plan. He informed the agent of the year service but no one resolved his concerns. After reviewing the account and contacting him, we found that the service had been activated on a used car trial which is a plan that is used by the dealership. When the information on the account to was updated to [redacted]'s information this was the reason he had received a call informing him of the three month trial as the 1-year plan had not been updated to the account.

We have activated [redacted] on his 1-year pre paid subscription and at that time the service will expire unless he calls to add a follow on plan. Since this issue has been addressed we have closed this complaint as resolved.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The company called my cellphone, and I asked instead to receive a call on a land-line, an email, or a letter. They called again on my cellphone. I asked again to receive communication not through my cell. When they called a 3rd time, I was more insistent. The letter that arrived I can forward to you. The address was changed from [redacted] to [redacted]. So my United States Postal Service mail carrier saw my last name change, as made by a company representative, and apparently condoned by SiriusXM Radio. In addition, it was very embarrassing to have to work with the online customer representative to correct my last name. Because this name change was clearly visible as an official mailing from a well known company to an individual, and all the other data were correct, I was highly offended. The act was libel, though without enough damage to my reputation to merit a small claims court case.Desired Settlement: 6 months of complimentary service would let me know that the company had heard my concerns, taken responsibility for one of its employees, and was interested in creating lasting, positive relationships with its customers.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that their recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] raised the complaint as he states he received a call to his cell phone from SiriusXM and requested for them to instead contact him on his land- line, email or a letter, but the calls continued to his cell. He states upon receiving a letter from SiriusXM the last name was changed from Chessman to A**hole and was delivered by his mail carrier. He is requesting for 6 months of complimentary service.

We reached out to [redacted] and apologized for any inconvenience he experienced. We informed [redacted] that any changes made to an account can be traced back to the individual responsible and advised him that this will be dealt with on an internal basis. [redacted]’s subscription was currently on an annual subscription valid until 3/*/2014 and we have changed this subscription to an annual subscription at half off promotion and refunded the $30.94 difference. As per our Terms and Conditions, service for radio[redacted] will renew for the annual subscription on 6/[redacted]2014 at our then current price unless [redacted] contacts us requesting cancellation. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.