SkinCareRx

Hello, This package was delivered to the receptionist on December 3rd at 1:24PM The front desk Clerk Mary has confirmed this parcel was received We urge the customer to continue to work with the management company to receive the parcel the front desk clerk Mary has accepted from USPS on their behalf USPS has responded to our USPS request number [redacted] additionally verifying this package was delivered I have also included the USPS tracking information reflecting this package was delivered Thank you

Dear ***, First, our apologies for the delay in this communication to you Due to a technical issue, we just received this information from the Revdex.com In regards to your issue, we do understand it is frustrating for the need to contact local law enforcement authorities and the post master to report a theft but it is important we have you do so The U.SPostmaster and local authorities need to be aware of the mail theft so they can continue to work to stop such crimes from happening SkinCareRx believes in 100% customer satisfaction and our customer service team is always pleased to refund its customers once the necessary steps to report this theft to the authorities has been completed In no way is this process intended to be difficult for the consumer In many instances, we provide the customer with the phone number or website address for the consumer to file a report onlineOur records show that you have been refunded in full by submitting a credit card chargeback on 1/16/ We do apologize that we were unable to assist you with the refund Sincerely, [redacted] Vice President

[redacted] adheres to all [redacted] laws This customer received emails within the past years On 4-the customer used the unsubscribe function located on our website and was removed from our database As 4-this customer has received no emails from Skincarerx/ [redacted]

Dear [redacted] ,First, our apologies for the delay in this communication to you Due to a technical issue, we just received this information from the Revdex.com I do apologize for the difficulty that you had with receiving your rebate check We completely understand your frustration with the conflicting information that you received in regards to this matter Since you were unable to receive the original check or replacement check from the rebate processing company, SkinCareRx did honor your valid rebate claim and issued a check payable to you on January 9th, Again, we do apologize for the delay If we can assist you further, please contact us at any time at [redacted] Sincerely, [redacted] Vice President

Sans [redacted] ***,Thank you for shopping at SkinCareRxWe appreciate your business and apologize that you have not received your packageSkinCareRx and the US Postal Service are working together to combat mail theft, fraud, and vandalism.We acknowledge the USPS tracking information as confirmation of delivery or location of the packageThe USPS tracking information [redacted] shows your package was delivered on 12/30/to the shipping address provided during check outWe have contacted USPS on your behalf and they have spoken with the local delivery driver who confirms your parcel was delivered Since you have not received the package, please contact the US Post Office at ###-###-#### or your local Post Office and supply them with your tracking numberYou can also contact the post office at http://faq.usps.com/adaptivedesktop/faq.jsp?ef=USPSFAQ&dest=EmailUsPlease let us know if you have any further questionsWe value you as our customer and are happy to assist youThank you and have a great day.Customer Servicewww.SkinCareRx.comwww.Apothica.comwww.SkinBotanica.com###-###-####Fax: ###-###-####

Hello [redacted] ***,We apologize for the issues that you experienced with the 3rd party rebate processing ***pany SkinCareRx wants every customer to be 100% satisfied with our goods and services After receiving your information from the Revdex.com, we researched your rebate claim with the 3rd party and have identified a data processing error While we are disappointed this occurred, I am pleased to let you know that SkinCareRx has now issued a check for $payable to you for your valid rebate submissionThe check was processed on April 9th, You should be receiving the check by April 16th If you do not receive the check, please feel free to reach out directly to me at [redacted] or my direct line is [redacted] and I will assist you.Thank you for shopping at SkinCareRx.***!Sincerely, [redacted] Vice President

Hello, Thank you for your inquiry We do apologize on behalf of our staff for not offering to contact USPS on your behalf We have submitted an electronic request for the USPS to follow up with you and your management office in regards to your delivered package The post office will contact you/your management company within days USPS corporate office has confirmed via their GPS tracking system this package was delivered Our sincere hope is the postal representative will contact you or your management company to follow up with you in regards to this delivered package Thank you

Customer has been processed a good will refund for this delivered order Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We are so sorry you feel that you have had an unpleasant experience with our customer service teamWe take great pride in handling all requests timely and ethicallyWe do follow a standard process with customers whose packages reflect they have been delivered however, the customer states they have not yet receivedThis process does include an investigation with the shipping partner, and can include notifying local authorities if the package is confirmed as deliveredOur records indicate you were refunded via [redacted] for this transactionWe want to assure you and all of our customers we take great pride in handling all customer interaction appropriately and apologize you feel your experience was not handled ethically

I am so sorry we completely understand your frustration. We have extended to you the store credit as promised to be applied as a discount to the repurchase of this item. The store credit will remain available to you to apply to this purchase via telephone for 60 days as outlined on our website. I do apologize again someone stole this item to you and we are happy to honor this offer for 60 days. We are unable to extend any additional offer for a stolen item. Thank You

We value each and every customer and unfortunately are not able to make this customer happy We apologized her free gift was out of stock and reached out to the manufacturer to receive additional units Unfortunately this caused her order to be placed on hold The manufacturer was not able to locate additional free gifts and we issued her an egift card to make her whole We apologize for any inconvenience Thank you

Revdex.com,
Thank you for you help!
This morning I received a phone call from usps But I did not understand how she let me do it, I asked her to send an email to me, but I did not receive their mailSo I do not know how can I go to the next stepIf they can send an email to me, my mail is ***
Thank you for your work again!

We responded directly to customer today.{customer},Your gift card {giftcard number} is availableI show you have not used this gift card since our last conversation and the remaining balance is $The gift card does not have a cash value per the conditions provided on our website
at *** or in the email in which the gift card was sent to you. As we discussed on the phone August 14, 2014, the account information has been marked as suspicious and numerous callers, male and female, have called pertaining this issue, each caller representing "{customer name}"Our fraud protection system will not allow further transactions on this account in order to protect the card holder and ***. I have responded to your Revdex.com complaint with a copy of all of our correspondence relating to your concern.Please let us know if you have any further questions We are happy to assist you Thank you and have a great day.*** ***
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Hello,
Thank you for your inquiry As discussed with our mutual customer via telephone on 12/30/store credit issued to a customer expires days from the date it is issued I am including the information from our website outlining the expiration This customer has
been granted exceptions to this day expiration and the store credit was extended from the original expiration date Our mutual customer was granted months total to use this store credit We are not able to extend this credit again for our mutual customer. Thank you
If you paid with a gift certificate, store credit, and/or Reward Points along with a credit card, the gift certificate, store credit and/or Reward Points will first be refunded, then your credit card will be refunded Store credit will expire days from the date of issuance

Hello,
Thank you for your inquiry We have spoken with this customer at length The package has been confirmed delivered via USPS and USPS tracer applied to the parcel confirms customers receipt Customer has confirmed she feels this parcel was stolen from her
and has filed a police report We have extended to the customer a discount for $to be applied to her re purchase of this item The items full value is $we have offered the customer days to take advantage of our generous offer in assisting her with replacing the item which the police department and USPS confirm was stolen from her She may contact us via telephone within days to take advantage of this discount toward her repurchase of the item
Thank you

Hello,
Thank you for your inquiry USPS is currently researching the location of this parcel USPS with the Holiday season has asked we allow them up to business days to research the location of the package The USPS representative has assured us they feel
they can locate this parcel and deliver it to the customer within this day window In the even they are unable to deliver the parcel within the business days we will provide the customer a full refund At this time based on the information USPS has provided us we do need to allow them the days to research
Thank you

Hello,
This situation sounds very frustrating The shipping label which was both emailed and mailed to the address on your order, can be printed and taped to any shipping carton to return the item *** can also assist with taping the shipping label to any shipping
carton *** is able to scan the emailed shipping label from any smart phone, and print a copy of the prepaid label provided to return the item We do apologize as outlined in our return policy the customer is responsible for the return shipping, we do not provide return shipping labels with out shipments We were happy to extend to you a return label via email and mail for you to process your return We Sincerely apologize this has been such an unpleasant experience for you and hope you will be able to utilize the complimentary shipping label we emailed and mailed you
Thank you

Dear ***,I am sincerely sorry for the experience that you dealt with SkinCareRx does believe in having every customer 100% satisfied While our warehouse investigation didn't support the claim of the missing products from the package, we did immediately refund the $to
you By refunding you, it did reduce the rebate tier that you were eligible for and a check for $was issued to you on January 29th, Unfortunately, you didn't receive this check In reviewing this situation, it appears that the customer service team attempted to resolve your concerns with various options to you that were not acceptable On behalf of SkinCareRx, I do apologize for you being offended in any way There were no deliberate attempts to trap you or trick you as you indicated in your message As a resolution, I would propose issuing a check payable to you for $ If this is acceptable to you, please let us know and the check can be sent to you within one week.Sincerely,*** ***Vice President

Hello,
Customers order was delivered and confirmed delivered via USPS with USPS GPS tracking