SkinCareRx

Hello,
 
This situation sounds very frustrating.  The shipping label which was both emailed and mailed to the address on your order, can be printed and taped to any shipping carton to return the item.  [redacted] can also assist with taping the shipping label to any shipping...

carton.  [redacted] is able to scan the emailed shipping label from any smart phone, and print a copy of the prepaid label provided to return the item.  We do apologize as outlined in our return policy the customer is responsible for the return shipping, we do not provide return shipping labels with out shipments.  We were happy to extend to you a return label via email and mail for you to process your return.  We Sincerely apologize this has been such an unpleasant experience for you and hope you will be able to utilize the complimentary shipping label we emailed and mailed you.   
Thank you

Revdex.com,
Thank you for you help!
This morning I received a phone call from usps .
But I did not understand how she let me do it, I asked her to send an email to me, but I did not receive their mail.
So I do not know how can I go to the next step. If they can send an email to me, my mail is [redacted].
 
Thank you for your work again!

Hello [redacted],We apologize for the issues that you experienced with the 3rd party rebate processing [redacted]pany.  SkinCareRx wants every customer to be 100% satisfied with our goods and services.  After receiving your information from the Revdex.com, we researched your rebate claim with the 3rd...

party and have identified a data processing error.  While we are disappointed this occurred, I am pleased to let you know that SkinCareRx has now issued a check for $150.00 payable to you for your valid rebate submission. The check was processed on April 9th, 2015.  You should be receiving the check by April 16th.  If you do not receive the check, please feel free to reach out directly to me at [redacted] or my direct line is [redacted] and I will assist you.Thank you for shopping at SkinCareRx.[redacted]!Sincerely,[redacted]Vice President

I do apologize we will not be making any exceptions or extensions to this expired store credit. 
 
Thank you

Hello,
Thank you for your inquiry.  As discussed with our mutual customer via telephone on 12/30/2015 store credit issued to a customer expires 60 days from the date it is issued.  I am including the information from our website outlining the expiration.  This customer has...

been granted 2 exceptions to this 60 day expiration and the store credit was extended from the original expiration date.  Our mutual customer was granted 8 months total to use this store credit.  We are not able to extend this credit again for our mutual customer. Thank you 
If you paid with a gift certificate, store credit, and/or Reward Points along with a credit card, the gift certificate, store credit and/or Reward Points will first be refunded, then your credit card will be refunded.  Store credit will expire 60 days from the date of issuance.

Sans', Verdana, Tahoma, sans-serif; background-color: rgb(255, 255, 255);">[redacted],Thank you for shopping at SkinCareRx. We appreciate your business and apologize that you have not received your package. SkinCareRx and the US Postal Service are working together to combat mail theft, fraud, and vandalism.We acknowledge the USPS tracking information as confirmation of delivery or location of the package. The USPS tracking information [redacted] shows your package was delivered on 12/30/2015 to the shipping address provided during check out. We have contacted USPS on your behalf and they have spoken with the local delivery driver who confirms your parcel was delivered.  Since you have not received the package, please contact the US Post Office at ###-###-#### or your local Post Office and supply them with your tracking number. You can also contact the post office at http://faq.usps.com/adaptivedesktop/faq.jsp?ef=USPSFAQ&dest=EmailUs. Pl...⇄ let us know if you have any further questions. We value you as our customer and are happy to assist you. Thank you and have a great day.Customer Servicewww.SkinCareRx.comwww.Apothica.comwww.SkinBotanica.com###-###-####Fax: ###-###-####

Dear [redacted],First, our apologies for the delay in this communication to you.  Due to a technical issue, we just received this information from the Revdex.com.  I do apologize for the difficulty that you had with receiving your rebate check.  We completely understand your frustration with...

the conflicting information that you received in regards to this matter.  Since you were unable to receive the original check or replacement check from the rebate processing company, SkinCareRx did honor your valid rebate claim and issued a check payable to you on January 9th, 2015.  Again, we do apologize for the delay.  If we can assist you further, please contact us at any time at [redacted]Sincerely,[redacted]Vice President

We value each and every customer and unfortunately are not able to make this customer happy.  We apologized her free gift was out of stock and reached out to the manufacturer to receive additional units.  Unfortunately this caused her order to be placed on hold.  The manufacturer was not able to locate additional free gifts and we issued her an egift card to make her whole.  We apologize for any inconvenience.  Thank you

Hello,
 
Thank you for your inquiry.  USPS is currently researching the location of this parcel.  USPS with the Holiday season has asked we allow them up to 21 business days to research the location of the package.  The USPS representative has assured us they feel...

they can locate this parcel and deliver it to the customer within this 21 day window.  In the even they are unable to deliver the parcel within the 21 business days we will provide the customer a full refund.  At this time based on the information USPS has provided us we do need to allow them the 21 days to research.   
Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,