SkinCareRx

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***,First, our apologies for the delay in this communication to you Due to a technical issue, we just received this information from the Revdex.com In regards to your concern, I have researched why your rebate claim for offer # *** was denied This was due to the fact
that the same order # (***) was used to participate in another SkinCareRx rebate offer A check for $was issued to you for Offer # ** *** Under the terms and conditions of these rebate offers, an order may only be used to participate in one offer at a time As a concession to you and to demonstrate our commitment to make every customer 100% satisfied, would you be agreeable to accepting a check for $for this matter? This would allow you to receive a total of $of rebates for your order If this is agreeable to you, please respond to this correspondence Thank you and we look forward to assisting you further.Sincerely,*** ***Vice President

Customer order was put on hold due to gift with purchase being out of stock.  Company attempted to receive more free gift with purchases from Manufacturer but was unable.  Contacted customer 3 days after she placed her order to let her know we had to remove the free gift with purchase...

but would provide a $15 egift card. The $15 egift card can be used towards her next order.  Her order has shipped and will arrive within the next 4 days.

I contacted SkincareRX regarding the expiration of my store credit for the first time in Dec. 13th, 2015. I never contacted them from Feb to Dec this year. Therefore, I don't understand their response of "this customer has been granted 2 exceptions to this 60 day expiration...". To me, it's just one of their another lies. If not, I'd like to ask time to prove any records to support their response.
The other thing is that, as they wrote in their return policy, store credit from the return order will expire 60 days. Mine is not from any returned orders. That's why mine was not expired after 60 days. But one day in August, they suddenly decided to clear all store credits from their customers. So, my store credit was removed at that time. I'd like further resolve from them. I'm very unhappy about their response.

Sans', Verdana, Tahoma, sans-serif; background-color: rgb(255, 255, 255);">[redacted],Thank you for shopping at SkinCareRx. We appreciate your business and apologize that you have not received your package. SkinCareRx and the US Postal Service are working together to combat mail theft, fraud, and vandalism.We acknowledge the USPS tracking information as confirmation of delivery or location of the package. The USPS tracking information [redacted] shows your package was delivered on 12/30/2015 to the shipping address provided during check out. We have contacted USPS on your behalf and they have spoken with the local delivery driver who confirms your parcel was delivered.  Since you have not received the package, please contact the US Post Office at ###-###-#### or your local Post Office and supply them with your tracking number. You can also contact the post office at http://faq.usps.com/adaptivedesktop/faq.jsp?ef=USPSFAQ&dest=EmailUs. Pl...⇄ let us know if you have any further questions. We value you as our customer and are happy to assist you. Thank you and have a great day.Customer Servicewww.SkinCareRx.comwww.Apothica.comwww.SkinBotanica.com###-###-####Fax: ###-###-####

Dear [redacted],   First, our apologies for the delay in this communication to you.  Due to a technical issue, we just received this information from the Revdex.com.  In regards to your issue, we do understand it is frustrating for the need to contact local law enforcement authorities and the...

post master to report a theft but it is important we have you do so.  The U.S. Postmaster and local authorities need to be aware of the mail theft so they can continue to work to stop such crimes from happening.  SkinCareRx believes in 100% customer satisfaction and our customer service team is always pleased to refund its customers once the necessary steps to report this theft to the authorities has been completed.  In no way is this process intended to be difficult for the consumer.  In many instances, we provide the customer with the phone number or website address for the consumer to file a report online. Our records show that you have been refunded in full by submitting a credit card chargeback on 1/16/2015.  We do apologize that we were unable to assist you with the refund.   Sincerely, [redacted] Vice President

[redacted] adheres to all [redacted] laws.  This customer received 13 emails within the past 2 years.  On 4-18 the customer used the unsubscribe function located on our website and was removed from our database.  As 4-18 this customer has received no emails from Skincarerx/[redacted].

Hello,
 
Thank you for your inquiry.  We do apologize on behalf of our staff for not offering to contact USPS on your behalf.  We have submitted an electronic request for the USPS to follow up with you and your management office in regards to your...

delivered package.  The post office will contact you/your management company within 30 days.  USPS corporate office has confirmed via their GPS tracking system this package was delivered.  Our sincere hope is the postal representative will contact you or your management company to follow up with you in regards to this delivered package.   
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They did not contact me to let me know the product was out of stock. I contacted them 4 days after the order was placed and was then advised it was being held awaiting the free product promised. This is unacceptable. I should have been called within 24 hours and giving option to cancel. Unacceptable business practices. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted],We apologize for the issues that you experienced with the 3rd party rebate processing [redacted]pany.  SkinCareRx wants every customer to be 100% satisfied with our goods and services.  After receiving your information from the Revdex.com, we researched your rebate claim with the 3rd...

party and have identified a data processing error.  While we are disappointed this occurred, I am pleased to let you know that SkinCareRx has now issued a check for $150.00 payable to you for your valid rebate submission. The check was processed on April 9th, 2015.  You should be receiving the check by April 16th.  If you do not receive the check, please feel free to reach out directly to me at [redacted] or my direct line is [redacted] and I will assist you.Thank you for shopping at SkinCareRx.[redacted]!Sincerely,[redacted]Vice President

Customer has been processed a good will refund for this delivered order.  
 
Thank you

Did you read what I wrote!? I know the USPS shows it was delivered but I did not receive it.

We are so sorry you feel that you have had an unpleasant experience with our customer service team. We take great pride in handling all requests timely and ethically. We do...

follow a standard process with customers whose packages reflect they have been delivered however, the customer states they have not yet received. This process does include an investigation with the shipping partner, and can include notifying local authorities if the package is confirmed as delivered. Our records indicate you were refunded via [redacted] for this transaction. We want to assure you and all of our customers we take great pride in handling all customer interaction appropriately and apologize you feel your experience was not handled ethically.

On Thu, Apr 10, 2014 at 12:45 PM, [redacted] <[redacted]> wrote:
Thank you for the recent letter.  Skincarerx was recently contacted by our third party return vendor regarding this customer’s rebate.  We emailed the customer to let her know we would be happy to honor...

the rebate and receipt of the payment could take up to 3 weeks.  The customer will receive her full rebate and should contact us directly if she has any issues with rebates in the future.
 
[redacted] | Director, Operations
SkinCareRX | [redacted] | [redacted]
Direct ###-###-#### |  Fax
[redacted]

Hello,
 
This package was delivered to the receptionist on December 3rd at 1:24PM.  The front desk Clerk Mary has confirmed this parcel was received.  We urge the customer to continue to work with the management company to receive the parcel the front desk clerk Mary...

has accepted from USPS on their behalf.  USPS has responded to our USPS request number [redacted] additionally verifying this package was delivered.  I have also included the USPS tracking information reflecting this package was delivered.   
Thank you

Dear [redacted],First, our apologies for the delay in this communication to you.  Due to a technical issue, we just received this information from the Revdex.com.  I do apologize for the difficulty that you had with receiving your rebate check.  We completely understand your frustration with...

the conflicting information that you received in regards to this matter.  Since you were unable to receive the original check or replacement check from the rebate processing company, SkinCareRx did honor your valid rebate claim and issued a check payable to you on January 9th, 2015.  Again, we do apologize for the delay.  If we can assist you further, please contact us at any time at [redacted]Sincerely,[redacted]Vice President

Dear [redacted], 
Thank you for your inquiry.  Skincarerx sent an email response on 4-30-14 to you regarding your rebate.  Per the terms and conditions of our rebate program only one rebate can be submitted per invoice.  We received two rebate submissions for invoice...

[redacted].  The first submission we received was approved and you received a $39.98 check.  The second submission was denied which you reference in your compliant.  We would be happy to honor the second rebate as the amount due to you is $150.00.  We will deduct the amount you already received and mail you a check for $110.02.  Please allow up to 3 weeks to receive your payment.  Thank you, [redacted]

We responded directly to customer today.{customer},Your gift card {giftcard number} is available. I show you have not used this gift card since our last conversation and the remaining balance is $75.00. The gift card does not have a cash value per the conditions provided on our website...

at [redacted] or in the email in which the gift card was sent to you. As we discussed on the phone August 14, 2014, the account information has been marked as suspicious and numerous callers, male and female, have called pertaining this issue, each caller representing "{customer name}". Our fraud protection system will not allow further transactions on this account in order to protect the card holder and [redacted]. I have responded to your Revdex.com complaint with a copy of all of our correspondence relating to your concern.Please let us know if you have any further questions.  We are happy to assist you.  Thank you and have a great day.[redacted]