SkyShield Roof and Restoration, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] In theory, this would be a satisfactory resolution If the refund amount is the full amount of the insurance check I handed him He has a fuzzy memory of how things went, however, as I never "requested a draw commission" nor received one This moral quandary he speaks of is simply his inability to wring profit from fixing my roof He has no moral conundrum about dishonoring a contract he signed, though months is an awful long time to string somebody along, as every time I spoke with someone, they acted like everything was fine and they would fix my roof

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] IT'S FINE WHAT EVER THEY WANT TO SAY WE KNOW WHAT HAPPENED AND WE GOT OUR MONEY BACK AND FOR WHAT MATERIALS I WILL NEVER KNOW ALL IN ALL WE WANT NOTHING TO DO WITH UNPROFESSIONAL PEOPLE THANKS FOR LISTEN [redacted]

There are cancelation policiesSkyShield has followed it's contract without breachThere is a current outstanding balance on this accountNote line of our Representation agreement signed by this ClientMuch of our company is consultingNot just contracting7.Except for emergency repairs authorized in Paragraph herein, Owner is not required to use SkyShield for contracting servicesHowever, if Owner decides not to use SkyShield, Owner will pay SkyShield thirty five percent (35%) of the Available Proceeds received by Owner(the“Payment”)for the services and expertise provided by SkyShieldWhether the Available Proceeds are made payable to the Owner or to SkyShield and Owner or SkyShield and the bank holding a mortgage on the Property, Owner agrees that, to the extent possible, the Insurance Company shall deliver the Available Proceeds to SkyShield and Owner will, within five (5) days of receipt of the Available Proceeds, endorse the AvailableProceeds to SkyShield for SkyShield to deduct the Payment and return the remaining Available Proceeds to OwnerIf the Available Proceeds are not delivered to SkyShield, Owner agrees to pay the Payment to SkyShield within five (5) days of Owner’s receipt of the Available ProceedsIf SkyShield is not paid by Owner within five (5) days of receipt of the Available Proceeds, Owner agrees that all unpaid amounts will bear interest at the rate of 15% per annum (or the maximum rate permitted by law, if lower)Entitlement to interest will commence five (5) days following Owner’sreceipt of the Available Proceeds from the Insurance Company

SkyShield Roof and Restoration is not a good company to hireThey were hired to do a remodel on my home and end up costing me more time and moneyNone of the work they performed was done to local code standardsThis company left my home in shamblesTrash was left behind, plumbing left incomplete and not to code, electrical upgrade was incomplete and not done to code, framing for build out was incomplete and not done to code standards,as wellThere were weeks that went by with no activity on my homeThis company is not reliable, there workers are not skilled, they are also very poor with communicationIn a nutshell they had no problem taking my money and abandoning my remodel project

SkyShield has attempted to communicate as clearly as possible to the refund policies of her contractThe information in this complaint is simply inaccurateThis client has attempted to Jam the phone systems up calling times within minutes at a timeThis client has also made threatening remarks to office staff of skyshieldOnce this occurred this issue was handed to our legal departmentThe client has then attacked the company on every media outlet possible Skyshield's legal department is sending this client a letter and refund for the amount per the contract

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This is not trueI agree that twice I was given a day for roof replacement, but neither any person showed up, nor any material was dropped at my place Also I never recollect any time Skyshields has ever made attempt to reach me.infact it is true with each and every member of the companyIt has been six months without a call from themAt this time only acceptable response woukd be to get my deposit back

Response to ID: [redacted] SkyShield Roof and Restoration is taking legal action against those who have posted this slander and liable on the Revdex.comWe take great pride in the work we doThe Client has not submitted payment per the contractThis other contractor works for a competitor, has befriended our client, and simply wishes to damage SkyShield’s Reputation No liens have been filed, and if they have they are fraudulent The rescheduling was a day delay due to rainThen the following day the customer had new landscaping installed, again delaying the project another dayA total of a hour delay, per the homeowner’s request One bush that was planted the day before our project began eventually died, the client accused SkyShield of killing the plant, and skyshield hired a professional landscaping company to replace it within hrs The customer called skyshield back out for work done on the property twiceSkyshield fixed and received an A+ rating from the customer in workmanship when the project was completed Originally, SkyShield was advised by council to not respond to the post, as this is a legal dispute, however, we feel sometimes the truth must be known A large outstanding balance remains,

Skyshield is at the mercy of the insurance company SkyShield Received $90,for services SkyShield Received $5,for upgrades SkyShield has completed 1) emergency response 2) water mitigation 3) debris removal 4) cleaning of contents 5) content removal 6) landscape removal 7) all demolition 8) all framing 9) storage of contents 10) all upgrades SkyShield has not given excusesSkyshield has given documented factsThe plumbing, the hvac, the electrical, the cleaning of contents, the debris removal, the content removal, the landscaping removal, the framing, the storage, the emergency response, the emergency mitigation all have not been paid for by the insuranceThis has ben explained weekly to the client Skyshield has been working with the insuranceJust this week the clients insurance has agreed to pay for an entire new HVAC system that they were denying to do for the past monthsNow we can install this systemThe old system had to stay in place until approval was given to remove itThis happened 11/3/ This client does not have the resources to pay for the home to be fully repaired, the only way to bring those costs down is by documenting and communicating the full damages and costs to the insurance companyWe document, we submit, and we wait for approvalThese are the steps we must followThe $90,received will not cover the home being put back together, and we must continue to be patient with the process, and realize we are at the mercy of the insurance company The home is under roof, dry, framed, and ready for the HVAC, plumbing, and electrical to be installedWe have submitted different company bids for this work to the insurance, and why it must be completed separate from SkyShieldWe are waiting on Insurance approvalWe received HVA approval this week

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Please review the timeline of events in this complaint to understand why the response is not acceptable: 4/8- I received a text message from the owner [redacted] ) stating he would give me a refund I asked him when I could expect the check and he said "accounting" would get with me Accounting was [redacted] She called me and said they had never issued a refund before so she would need to find out how to go about it The owner texted me later that day and said it would go in the mail Friday 4/10- [redacted] confirmed the refund was going in the mail this afternoon 4/15-Called the office to check on the refund status, [redacted] (aka accounting contact) told me she would call me back and never did 4/16-I texted [redacted] (owner) and told him I had no check days later My post office said it would take 1-days to deliver mail between our addresses I had called [redacted] earlier and she said it was sent certifiedI asked him for a tracking number and feeling I had been lied to about the check, let him know I would file a Revdex.com complaint if I did not have a tracking number The owner assured me I had not been lied to and that they had done me a service to get my roof approved and how they had spent hours upon hours working for me to get additional things covered Keep in mind the insurance paid 17,for my roof Similar homes had roofs replaced between 15,and 17,in our neighborhood He submitted a request for 30,from my insurance Like me, the insurance company could not contact anyone at Skyshield to obtain the supporting documents/proof of additional repairs submitted 4/The owner texted me, "if the Revdex.com report is not removed, I will exercise my right per the contract in the fullest I am going to call the bank and put a stop payment on the check that was mailed Unless it is removed (I never did receive any check, or letter...he was making threats on something that was never even sent) I assured him I would remove it or consider it resolved once I had the check and it cleared I told him it shouldn't be an issue since it was sent days ago and we live an hour away The owner then responds via text, "we are not going to be bullied when we have done what we told you we had done." Keep in mind the check was never sent I texted him back stating that I would just like proof, a tracking number or some receipt and told him I could not get a clear answer from anyone in the office when I asked for proof He then told me they were all in emergency situations with "homeowners with ft of water in their homes helping as fast as they could." He then said he would get the tracking number to me at 3;and if I did not remove the post, he would cancel my check I told him it shouldn't be a problem as it would not take longer than days if he really sent it He replied, "I have the right to hold 35% after three days on contract as resources and commissions have now been paid I will exercise this This is a company that supports families and my report would cost them food on their tables." I told him I did not want to take this action, I just wanted my money back and honest answers 4/Contacted [redacted] aka accounting via text (this is the string of text messages where I am accused of harassment) I asked her for a tracking number She told me my refund was processed from what she was told and she couldn't text me because she was finishing up with flood victim and getting their information She proceeded to tell me that there were people in front of me and behind me with nowhere to stay because their homes were ruined Basically trying to make me feel bad for holding them accountable for not sending me my money I told her I had been lied to and that taking my money was illegal and that I would go to the police if I had to This is when she said, "your check has been sent back, how is that illegal what you were doing right now is harassment." I told her that I am just seeking a straight answer and in no way am threatening her or anyone else I told her I wold no longer contact her and only the owner...although she was the one who was supposed to process my refund 4/the owner mocks me via text saying he will take a video next time of him walking into [redacted] **, show me the check, and send it to me I told him a tracking number would be sufficient 4/I went to the sheriff's office They called him and he said he was sending me a tracking number that afternoon and he never did He lied to the police 4/20-Sent owner a certified letter formally canceling contract (this is required per the contract) He would not pick it up and on 5/was deemed unclaimed and sent back to me 4/ I still have no check or tracking number days after being told it had been sent I texted the owner about the status of my refundHe said it was sent, and informed him I never signed any part of a contract allowing 35% penalty I also texted the rep that came to my house (the Skyshield representative who wrote up the contract with me) and asked him what the owner was referring to The rep assured me he did not have me sign this form I have the text messages to prove all of this I told the owner what the rep had said and the owner's response was, [redacted] no longer works for the company and they would send a copy of it with the "new payment." I thanked him for saying he would send the "new payment" None was ever sent At this point I was convinced that I would never receive a refund check unless I took further actionAs you can see, I was told multiple times a check was sent and it never was I was accused of harassment when I tried to get a clear answer His accusations really concerned me so I consulted an attorney and felt it needed to be handled by professionalsHe reviewed my contract He agreed I should get a full refund per the contract My attorney sent him a letter to which he never responded *I did not attempt to jam calls or call the office times every minutes I would have never even thought to do something like that *In regards to what he said about turning it over to legal...the last communication I ever had with Skyshield was on 4/with the owner He told me he was sending me a check per the contract No further contact was made so his claims about having to turn it over to legal are either false, or he lied to me on 4/about yet again sending me a check Something else to be aware of with skyshield The owner is versed in the policies of the Revdex.com He knew that this would not post until a month later if he did not respond to the claim He waited until the very last day to respond to this, buying him essentially days of a delayed post Because you can see that Skyshield has stated countless times a check has been sent, threatened to be stopped etcI will consider this resolved when: Skyshield actually sends me a refund per the contract I signed AND it is cleared in my bankI will let the Revdex.com know when that has happened and recommend Skyshield provide a tracking number and check number when the payment is sent Bottom line, Skyshield has had $6,of my money since February, never delivered supplies, and never did any work on our home, and has yet to return a dime Today is 5/

As explained in response to the other Revdex.com report filed on this project The removal of the siding was scheduled for Tuesday, the man to do the clean had an accident and was sent to the ERSkyShield communicated this to the homeowner Skyshield had to then re-route schedules for the week to get someone over to pick up the siding that was stacked upOnour first attempt the truck filled up before we ere able to get to the clean up on this homeIt was communicated to the homeowner that crews on on her street working today, and will start with the removal of the siding form her home The siding does not have a matchWe have given different options to the homeowner 1) Put siding on that does not match the home - and argue with the insurance on the matching after - which is a risk as the insurance may decided not to pay for this, thus making the homeowner responsible for the costs 2) Keep contacting the insurance company Our record of reaching out to the insurance company to try and get an answer for the homeowner this week: Monday 8:30am - AM voicemail to adjustor 10:46am - voicemail to adjustor 1:23pm - talked with new representative - said they would reach out to adjustor personally and call us back - no call back Tuesday 9:- adjustor picked up phone - and hung up - called back again - no answer 2:- called adjustor - no answer - left voicemail Adjustor called homeowner back - state he had never heard from us SKyshield sent Adjustor email giving him contact numbers and email she could reach us out - with descriptions of the issues and his attention needed Copied the homeowner on the email Date scheduled for siding removal - Supervisor has accident and is sent to ER Wednesday 8:20am - called traveler insurance -stressed the importance of the issues - promised a call back form adjustor - nothing SKyshield sent Adjustor email giving him contact numbers and email she could reach us out - with descriptions of the issues and his attention needed Copied the homeowner on the email Change crew schedules - to direct a trailer to this property to removed stacked siding Thursday Revdex.com Complaint Crew truck fills up to quickly and pick up of siding needs to be moved to Friday Friday 7:30am -email sent to adjustor again with numbers and emails to reach us 7:45am - response from adjustor - out of office until 5/ 7:50am - Skyshield puts insurance company on rotation to reach them every hour today to try to get answers 8:00am - Homeowner reaches out to adjustor for anwsers 10am Pick up of siding scheduled and to be complete

Response to ID [redacted] SkyShield Roof and Restoration is taking legal action against those who are ultimately responsible After posting on the Revdex.com the client discovered that these facts were false, gave SkyShield an A+ rating, and paid SkyShield in FullThis matter was resolved within hours of the complaintShe went to the court house herself, and discovered no liens were filed, and that this person and company were simply misleading her to damage SkyShield’s Reputation

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have a signed copy of the contract, which acknowledges the receipt of the check, as well as a copy of the check

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] I was never paid $222.58 as a commission on 11/8/2013. If I were there would be a record of this, as any bank statement will show. The $250 for the two pieces of siding is also ridiculous. I would like a full refund. Otherwise I am simply being robbed of almost $500 dollars for my inconvenience of 9 months of empty promises.

Skyshield attempted to schedule the project different timesEvery time was canceled by rain or the clientMaterials were purchased, commissions, and expenses were paid on the projectWe have tried to explained the refund policy as clearly as possible to the clientOur legal department is
sending the client a letter explaining the next steps

We do not have a contract with this person
If this person would like to contact the owner directly please call one of these numbers,
###-###-####
###-###-####
###-###-####
We can take care of any issues you may have

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me with the exception of giving SkyShield an A+ rating. Because of everything that took place with them I would not give them an A+ rating and never told anyone with the company that I did
Regards,
*** ***
%

Skyshield has sent two checks now to the following address:
*** *** *** **
Louisville, KY
The 2nd check Skyshield mailed by certified mailThe recipient refused to sign, and the mail was returned to sender.
If Mr*** would like we will be more then happy to bring the payment in person, hopefully to conclude the dispute.
If he would also like, he is more then willing to stop by our headquarters in Jeffersonville, IN 47130, and he could pick the payment up at anytime
$Amount paid
$Minimum Material and Siding repair
$Paid to Mr*** as a commission on 11/8/
$First Refund was sent January 27th, & Second Refund was sent June 30th, 2014, Third Refund will be sent August 6th,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The contract signed between me and Skyshield was contigent on all three parties, me , my insurance company and Skyshields agree on estimatesThis creteria was never met
Skyshields estimates was to high, and they in months never made any attempt to reach out to my insurance company on agreeing with the estimatesSo the contract technically was never official due to contigency clause.
Skyshileds has failed to provide the services for monthsThey were a no show on the Times they gave me the dates for the roof replacementNeither anyone from the company showed up, nor any roof material was dropped Skyshileds owns me the entire deposit amount I paid

SkyShield Roof and Restoration is in contact with Ms***'s attonery - We wish nothing but the best for *** FamilyThere is a cancelation policyThis is being talked though with the legal department

As explained in response to the other Revdex.com report filed on this project
The removal of the siding was scheduled for Tuesday, the man to do the clean had an accident and was sent to the ER. SkyShield communicated this to the homeowner. Skyshield had to then re-route
schedules for the week to get someone over to pick up the siding that was stacked upOnour first attempt the truck filled up before we ere able to get to the clean up on this homeIt was communicated to the homeowner that crews on on her street working today, and will start with the removal of the siding form her home
The siding does not have a matchWe have given different options to the homeowner
1) Put siding on that does not match the home - and argue with the insurance on the matching after - which is a risk as the insurance may decided not to pay for this, thus making the homeowner responsible for the costs
2) Keep contacting the insurance company
Our record of reaching out to the insurance company to try and get an answer for the homeowner this week:
Monday
8:30am - AM voicemail to adjustor
10:46am - voicemail to adjustor
1:23pm - talked with new representative - said they would reach out to adjustor personally and call us back - no call back
Tuesday
9:- adjustor picked up phone - and hung up - called back again - no answer
2:- called adjustor - no answer - left voicemail
Adjustor called homeowner back - state he had never heard from us
SKyshield sent Adjustor email giving him contact numbers and email she could reach us out - with descriptions of the issues and his attention needed
Copied the homeowner on the email
Date scheduled for siding removal - Supervisor has accident and is sent to ER
Wednesday
8:20am - called traveler insurance -stressed the importance of the issues - promised a call back form adjustor - nothing
SKyshield sent Adjustor email giving him contact numbers and email she could reach us out - with descriptions of the issues and his attention needed
Copied the homeowner on the email
Change crew schedules - to direct a trailer to this property to removed stacked siding
Thursday
Revdex.com Complaint
Crew truck fills up to quickly and pick up of siding needs to be moved to Friday
Friday
7:30am -email sent to adjustor again with numbers and emails to reach us
7:45am - response from adjustor - out of office until 5/
7:50am - Skyshield puts insurance company on rotation to reach them every hour today to try to get answers
8:00am - Homeowner reaches out to adjustor for anwsers
10am Pick up of siding scheduled and to be complete