SkyShield Roof and Restoration, LLC

I would rate this company and experience a starVery good people to work withAny and all questions were answered about our roofI would return to them for future serviceContractors were quick and good qualityThanks guys!

We paid Sky Shield in full for the roof work they did on our houseWe received notice from a lawyer representing a sub-contractor that said he had not been paidWe made a complaint with the Revdex.com and were told the matter had been settled back in the springWe received another letter yesterday from the same lawyer saying a judgment had been reached at Jefferson Circuit Court and now we must pay the sub-contractor for his work or they will place a lien on our property and send the matter to a collection agencyI don't understand why we are being forced to pay both parties for the work doneSky Shield will not answer my questions and when they do they are hatefulTranslate
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I want proof they Sky Shield has paid all debts related to the installation of my roof in Nov

I have been very pleased with the work SkyShield Roofing and Restoration has done When the storm came through Lexington several weeks ago it all but destroyed what was left of our roof Many roofing companies came knocking on our door, but after speaking with Justin Santiago, we chose to go with SkyShield They were prompt, friendly, and assisted us through the entire process
What made me consider them an excellent choice was their staff not only do work quickly, and with quality, every member of the staff I have dealt with has had excellent customer service skills They kept us in the loop, while negotiating damages with our insurance company and always responded promptly when we had questions
I highly recommend this company and frankly, I think more companies need to observe their business model!

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I am only accepting this due to the fact that these posts will go active on the site and others will be able to see what has taken place; and furthermore, hopefully help you not end up where were are.
If you read this string of communication, you will see that multiple times, he has told me I was getting a refund which never showed up, then he became angered over the Revdex.com post which led to *** telling me I was getting a partial refund, then when the partial refund did not show, it was sent to legal (which doesn't exist....it's pretty much *** and *** in the office), and his final claim (in his last response here on the Revdex.com) was that he is in contact with my attorney My attorney confirmed this morning that Skyshield has had no contact with him whatsoever
This company will boldly lie to you and take money and do no work! Beware! There are others out there I would encourage you, if you are like me and out nearly 7, to hire an attorney and also contact the Indiana Attorney General's office (IAG) If they have enough cases where this is a pattern (which just by the ones posted on this site) it looks like it is the same story for all of us, Skyshield will be held accountable through Indiana for what they have done It will take ALL OF US filing though, and is a very easy process which can be done online! Just based on mine, and two other complaints you can read on here, it totals over 17,that Skyshield has helped themselves to...our money, that is for our storm damage That is only of us and I can't imagine the others that haven't posted yet, who are hoping for resolve through the Revdex.comResolve here will not happen It has not happened for me

They are not the quickest! BUT do not sway from this team!! My insurance offered me a settlement of $Skyshield attached me to all communication as they documented and educated my insurance company on the repairs my home desperately neededIn the end the offer from my insurance company grew by 927%After skyshield successfully represented me the work completed was an A+++ by their craftsmen
I would recomend this company to anyone!! This is a team you can trust beginning to end!!

Skyshield is at the mercy of the insurance company.
SkyShield Received $90,000.00 for services
SkyShield Received $5,000.00 for upgrades
SkyShield has completed
1) emergency response
2) water mitigation
3) debris removal
4) cleaning of contents
5) content removal
6) landscape removal...


7) all demolition
8) all framing
9) storage of contents
10) all upgrades
SkyShield has not given excuses. Skyshield has given documented facts. The plumbing, the hvac, the electrical, the cleaning of contents, the debris removal, the content removal, the landscaping removal, the framing, the storage, the emergency response, the emergency mitigation all have not been paid for by the insurance. This has ben explained weekly to the client.
Skyshield has been working with the insurance. Just this week the clients insurance has agreed to pay for an entire new HVAC system that they were denying to do for the past months. Now we can install this system. The old system had to stay in place until approval was given to remove it. This happened 11/3/2015.
This client does not have the resources to pay for the home to be fully repaired, the only way to bring those costs down is by documenting and communicating the full damages and costs to the insurance company. We document, we submit, and we wait for approval. These are the steps we must follow. The $90,000 received will not cover the home being put back together, and we must continue to be patient with the process, and realize we are at the mercy of the insurance company.
The home is under roof, dry, framed, and ready for the HVAC, plumbing, and electrical to be installed. We have submitted 8 different company bids for this work to the insurance, and why it must be completed separate from SkyShield. We are waiting on Insurance approval. We received HVA approval this week.

SkyShield Roof and Restoration's Lexington representative left the company without notice or giving this client notice. Skyshield's Lexington office management did not hold to the responsibilities and quality that the company strives to uphold. Headquarters has since "cleaned...

house" and is now putting new management in place to insure customers receive the best service possible. SKyshield has been working with this client actively since the problem has been brought to surface. The Roof was scheduled for the 29th, however was rained out. It was then rescheduled and has been completed to the clients  expectations. Skyshield is currently working with the client and the insurance company on the siding. The siding does not have a match, and is trying to get their insurance company to replace it fully. We must give the insurance company time to inspect the property and come to their conclusion. We are currently waiting on this process to be completed.
This winter was a very hard winter with record snow fall, record rain fall, and Skyshield is doing everything in its power to push through projects as quickly as possible now that Spring and good weather has allowed us to get to work. We ask our clients to have patience as we restructure our Lexington Location and build our team back to the quality of service every customer deserves.

SkyShield has attempted to communicate as clearly as possible to the refund policies of her contract. The information in this complaint is simply inaccurate. This client has attempted to Jam the phone systems up calling 16 times within 10 minutes at a time. This client has also...

made threatening remarks to office staff of skyshield. Once this occurred this issue was handed to our legal department. The client has then attacked the company on every media outlet possible.  
Skyshield's legal department is sending this client a letter and refund for the amount per the contract.

Skyshield is at the mercy of the insurance company.
SkyShield Received $90,000.00 for services
SkyShield Received $5,000.00 for upgrades
SkyShield has completed
1) emergency response
2) water mitigation
3) debris removal
4) cleaning of...

contents
5) content removal
6) landscape removal
7) all demolition
8) all framing
9) storage of contents
10) all upgrades
SkyShield has not given excuses. Skyshield has given documented facts. The plumbing, the hvac, the electrical, the cleaning of contents, the debris removal, the content removal, the landscaping removal, the framing, the storage, the emergency response, the emergency mitigation all have not been paid for by the insurance. This has ben explained weekly to the client.
Skyshield has been working with the insurance. Just this week the clients insurance has agreed to pay for an entire new HVAC system that they were denying to do for the past months. Now we can install this system. The old system had to stay in place until approval was given to remove it. This happened 11/3/2015.
This client does not have the resources to pay for the home to be fully repaired, the only way to bring those costs down is by documenting and communicating the full damages and costs to the insurance company. We document, we submit, and we wait for approval. These are the steps we must follow. The $90,000 received will not cover the home being put back together, and we must continue to be patient with the process, and realize we are at the mercy of the insurance company.
The home is under roof, dry, framed, and ready for the HVAC, plumbing, and electrical to be installed. We have submitted 8 different company bids for this work to the insurance, and why it must be completed separate from SkyShield. We are waiting on Insurance approval. We received HVA approval this week.

I am responding to complaint with ID number [redacted] received June 5, 2014.
The original contract with Mr. and Mrs. Was submitted on May 10, 2014 and at that time a down payment was
taken on materials.
The original insurance adjustor had missed many items....

Over a two week period we attempted to get a response
from the insurance company. We attempted to keep Mr. and Mrs. [redacted] updated as much as possible through
the process.
On May 21, 2014, Mr. [redacted] called requesting his money back because he felt we were taking too long. A
management representative did go and meet with Mr. and Mrs. [redacted] and felt faith had possibly been restored in
SkyShield consulting.
This information was forwarded to me the morning May 22, 2014. At 8:00am I met with Mr [redacted], in which he did
ask for a refund, and I gave a full refund personally. However, I believe his wife Mrs. [redacted] was unaware of our
meeting and conclusion, and thus a complaint was filed earlier that morning..
I did refund Mr. and Mrs. [redacted]’s deposit back the morning of May 22, 2014. Mr. [redacted] apologized, and
suggested this simply to be a misunderstanding. I apologize for any miscommunication. SkyShield was able to gain
multiple thousands without cost to Mr. And Mrs. [redacted] from their insurance company. We had outlined in the
customer agreement that we were three to four weeks out from starting Mr. And Mrs. [redacted]’s Job. Which would
have put the job starting in June.
We wish nothing but to have a success story with every client, and wish nothing but the [redacted]’s the best.
SkyShield has evaluated the salesman and the company’s performance. We are taking this as a learning
experience and will strive to make sure such a situation does not occur again.
If you have any further questions please feel free to call me at ###-###-####.
Sincerely,
[redacted]
President

As explained in response to the other Revdex.com report filed on this project.
The removal of the siding was scheduled for Tuesday, the man to do the clean had an accident and was sent to the ER. SkyShield communicated this to the homeowner.  Skyshield had to then re-route schedules for...

the week to get someone over to pick up the siding that was stacked up. Onour first attempt the truck filled up before we ere able to get to the  clean up on this home. It was communicated to the homeowner that crews on on her street working today, and will start with the removal of the siding form her home.
The siding does not have a match. We have given different options to the homeowner.
1) Put siding on that does not match the home - and argue with the insurance on the matching after - which is a risk as the insurance may decided not to pay for this, thus making the homeowner responsible for the costs.
2) Keep contacting the insurance company.
Our record of reaching out to the insurance company to try and get an answer for the homeowner this week:
Monday
8:30am - AM voicemail to adjustor
10:46am - voicemail to adjustor
1:23pm - talked with new representative - said they would reach out to adjustor personally and call us back - no call back
Tuesday
9:32 - adjustor picked up phone - and hung up - called back again - no answer
2:56 - called adjustor - no answer - left voicemail
Adjustor called homeowner back - state he had never heard from us
SKyshield sent Adjustor email giving him 3 contact numbers and 2 email she could reach us out - with descriptions of the issues and his attention needed.
Copied the homeowner on the email
Date scheduled for siding removal - Supervisor has accident and is sent to ER
Wednesday
8:20am - called traveler insurance -stressed the importance of the issues - promised a call back form adjustor - nothing
SKyshield sent Adjustor email giving him 3 contact numbers and 2 email she could reach us out - with descriptions of the issues and his attention needed.
Copied the homeowner on the email
Change crew schedules - to direct a trailer to this property to removed stacked siding
Thursday
Revdex.com Complaint
Crew truck fills up to quickly and pick up of siding needs to be moved to Friday
Friday
7:30am -email sent to adjustor again with 3 numbers and 2 emails to reach us
7:45am - response from adjustor - out of office until 5/28
7:50am - Skyshield puts insurance company on rotation to reach them every hour today to try to get answers
8:00am - Homeowner reaches out to adjustor for anwsers
10am Pick up of siding scheduled and to be complete

Response to ID [redacted]
SkyShield Roof and Restoration is taking legal action against those who are ultimately responsible.
After posting on the Revdex.com the client discovered that these facts were false,...

gave SkyShield an A+ rating, and paid SkyShield in Full. This matter was resolved within hours of the complaint. She went to the court house herself, and discovered no liens were filed, and that this person and company were simply misleading her to damage SkyShield’s Reputation.

[redacted] was a salesman for Skyshield services in the first quarter of the
business"s existence.
During this time Mr. [redacted] worked as a salesman for a few short weeks. The one and
only sale Mr [redacted] had, was his own roof.
Mr. [redacted] turned in...

the file with a free upgrade to a 50 yr shingle from a 25 yr,
and covered his entire deductible in the contract with credits given to himself. He
also put forth a draw request to collect commissions on his insurance claim.
As many files come in at a time this file slipped through the system some how.
Production department did repair the siding on Mr. [redacted] home as stated in the
contract.
At this time the file was noticed as being the home of the salesman.
Skyshield decided this file walked a line the was not in agreement with the moral
core of our company. As it is a crime to profit from your own home insurance claim
in the state of Kentucky. Skyshield sent a refund check and letter explaining this
to the [redacted] residence.
We have contacted the [redacted] in response to this complaint. They did not acknowledge
receiving the letter or refund. We have canceled payment on the check we first sent to
them and a new refund and letter has been mailed certified mail.
 
President,
 
[redacted]

Skyshield completed the [redacted]'s project in early 2014. The [redacted]'s rated Skyshield's work as an A+ after the completion, on the complete satisfactory form. SkyShield also completed extra work, simply to ensure a job well done not paid by the insurance on their project. When the [redacted]'s received...

payment from their insurance company for the work completed by SkyShield they spent the funds personally. After 6 months of avoiding calls and billing SkyShield finally met the [redacted]'s at their residence. The [redacted]'s said they would pay Skyshield if they repaired work that Mr. [redacted]'s had damaged while installing a new home project. Skyshield repaired the work damaged by the [redacted]s. The [redacted]'s then were not heard from for a few more weeks. SkyShield has now allowed the [redacted]'s to pay back the funds in payments. These payments are now behind the agreement made between the [redacted]'s and Skyshield. SkyShield is a family owed and local company. Families who depend on being paid for the work they have completed on the [redacted]'s home.  SkyShield would simply like to be paid for the A+ work they completed on the [redacted]'s home, not once, but twice. SkyShield has not put a lien on the home, but if communication continues to breakdown, and payments continue to not be made, the company may have no other choice.
 
 %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Complete lie from Company.  Funds have been deposited with my attorney's escrow account pending the litigation between company and their subcontractor whom they own thousands of dollars for work performed.  The sub's attorney has provided an initial letter stating they are preparing a lien on my property.  The landscaping is only a minor issue.  We need the business to pay the sub and cancel the proposed lien and then they can have the monies owed.  It is in attorneys hands and the business.  I am not friends with the sub but they did fairly good work.  All I know is that I do respect him for contacting me and being up from with the intent of the lien.
Regards,
[redacted]
 
 
&nbsp%3

Response to ID: [redacted]
SkyShield Roof and Restoration is taking legal action against those who have posted this slander and liable on the Revdex.com. We take great pride in the work we do. The Client has not submitted payment per the...

contract.
This other contractor works for a competitor, has befriended our client, and simply wishes to damage SkyShield’s Reputation.  No liens have been filed, and if they have they are fraudulent.
The rescheduling was a 1 day delay due to rain. Then the following day the customer had new landscaping installed, again delaying the project another day. A total of a 48 hour delay, per the homeowner’s request.
One bush that was planted the day before our project began eventually died, the client accused SkyShield of killing the plant, and skyshield hired a professional landscaping company to replace it within 24 hrs.
The customer called skyshield back out for work done on the property twice. Skyshield fixed and received an A+ rating from the customer in workmanship when the project was completed.
Originally, SkyShield was advised by council to not respond to the post, as this is a legal dispute, however, we feel sometimes the truth must be known.
A large outstanding balance remains,

SkyShield Roof and Restoration is not a good company to hire. They were hired to do a remodel on my home and end up costing me more time and money. None of the work they performed was done to local code standards. This company left my home in shambles. Trash was left behind, plumbing left incomplete and not to code, electrical upgrade was incomplete and not done to code, framing for build out was incomplete and not done to code standards,as well. There were weeks that went by with no activity on my home. This company is not reliable, there workers are not skilled, they are also very poor with communication. In a nutshell they had no problem taking my money and abandoning my remodel project.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
IT'S FINE WHAT EVER THEY WANT TO SAY WE KNOW WHAT HAPPENED AND WE GOT OUR MONEY BACK AND FOR WHAT MATERIALS I WILL NEVER KNOW ALL IN ALL WE WANT NOTHING TO DO WITH UNPROFESSIONAL PEOPLE.
THANKS FOR LISTEN
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
Please review the timeline of events in this complaint to understand why the response is not acceptable:
4/8-  I received a text message from the owner [redacted]) stating he would give me a refund.  I asked him when I could expect the check and he said "accounting" would get with me.  Accounting was [redacted].  She called me and said they had never issued a refund before so she would need to find out how to go about it.  The owner texted me later that day and said it would go in the mail Friday.
4/10-[redacted] confirmed the refund was going in the mail this afternoon.
4/15-Called the office to check on the refund status, [redacted] (aka accounting contact) told me she would call me back and never did.
4/16-I texted [redacted] (owner) and told him I had no check 6 days later.  My post office said it would take 1-2 days to deliver mail between our addresses.  I had called [redacted] earlier and she said it was sent certified. I asked him for a tracking number  and feeling I had been lied to about the check, let him know I would file a Revdex.com complaint if I did not have a tracking number.  The owner assured me I had not been lied to and that they had done me a service to get my roof approved and how they had spent hours upon hours working for me to get additional things covered.  Keep in mind the insurance paid 17,000 for my roof.  Similar homes had roofs replaced between 15,000 and 17,000 in our neighborhood.  He submitted a request for 30,000 from my insurance.  Like me, the insurance company could not contact anyone at Skyshield to obtain the supporting documents/proof of additional repairs submitted.
4/16 The owner texted me, "if the Revdex.com report is not removed, I will exercise my right per the contract in the fullest.  I am going to call the bank and put a stop payment on the  check that was mailed.  Unless it is removed.  (I never did receive any check, or letter...he was making threats on something that was never even sent).  I assured him I would remove it or consider it resolved once I had the check and it cleared.  I told him it shouldn't be an issue since it was sent 7 days ago and we live an hour away.
The owner then responds via text, "we are not going to be bullied when we have done what we told you we had done."  Keep in mind the check was never sent.  I texted him back stating that I would just like proof, a tracking number or some receipt and told him I could not get a clear answer from anyone in the office when I asked for proof.  He then told me they were all in emergency situations with "30 homeowners with 6 ft of water in their homes helping as fast as they could."  He then said he would get the tracking number to me at 3;00 and if I did not remove the post, he would cancel my check.  I told him it shouldn't be a problem as it would not take longer than 7 days if he really sent it.  He replied, "I have the right to hold 35% after three days on contract as resources and commissions have now been paid .  I will exercise this.  This is a company that supports 300 families and my report would cost them food on their tables."  I told him I did not want to take this action, I just wanted my money back and honest answers.   
4/17 Contacted [redacted] aka accounting via text.  (this is the string of text messages where I am accused of harassment).  I asked her for a tracking number.  She told me my refund was processed from what she was told and she couldn't text me because she was finishing up with flood victim and getting their information.  She proceeded to tell me that there were 38 people in front of me and behind me with nowhere to stay because their homes were ruined.  Basically trying to make me feel bad for holding them accountable for not sending me my money.  I told her I had been lied to and that taking my money was illegal and that I would go to the police if I had to.  This is when she said, "your check has been sent back, how is that illegal what you were doing right now is harassment."  I told her that I am just seeking a straight answer and in no way am threatening her or anyone else.  I told her I wold no longer contact her and only the owner...although she was the one who was supposed to process my refund. 
4/17 the owner mocks me via text saying he will take a video next time of him walking into [redacted], show me the check, and send it to me.  I told him a tracking number would be sufficient. 
4/17 I went to the sheriff's office.  They called him and he said he was sending me a tracking number that afternoon and he never did.  He lied to the police.
4/20-Sent owner a certified letter formally canceling contract (this is required per the contract).  He would not pick it up and on 5/8 was deemed unclaimed and sent back to me.   
4/20  I still have no check or tracking number 12 days after being told it had been sent.  I texted the owner about the status of my refund. He said it was sent, and informed him I never signed any part of a contract allowing 35% penalty.  I also texted the rep that came to my house (the Skyshield representative who wrote up the contract with me) and asked him what the owner was referring to.  The rep assured me he did not have me sign this form.  I have the text messages to prove all of this.  I told the owner what the rep had said and the owner's response was, ** no longer works for the company and they would send a copy of it with the "new payment."  I thanked him for saying he would send the "new payment".  None was ever sent.
At this point I was convinced that I would never receive a refund check unless I took further action. As you can see, I was told multiple times a check was sent and it never was.  I was accused of harassment when I tried to get a clear answer.  His accusations really concerned me so I consulted an attorney and felt it needed to be handled by professionals. He reviewed my contract.  He agreed I should get a full refund per the contract.  My attorney sent him a letter to which he never responded.  
*I did not attempt to jam calls or call the office 16 times every 10 minutes.  I would have never even thought to do something like that.  
*In regards to what he said about turning it over to legal...the last communication I ever had with Skyshield was on 4/20 with the owner.  He told me he was sending me a check per the contract.  No further contact was made so his claims about having to turn it over  to legal are either false, or he lied to me on 4/20 about yet again sending me a check.
 Something else to be aware of with skyshield.  The owner is versed in the policies of the Revdex.com.  He knew that this would not post until a month later if he did not respond to the claim.  He waited until the very last day to respond to this, buying him essentially 30 days of a delayed post.    
Because you can see that Skyshield has stated countless times a check has been sent, threatened to be stopped etc. I will consider this resolved when: 
Skyshield actually sends me a refund per the contract I signed AND it is cleared in my bank. I will let the Revdex.com know when that has happened and recommend Skyshield provide a tracking number and check number when the payment is sent.  
Bottom line, Skyshield has had $6,777 of my money since February, never delivered supplies, and never did any work on our home, and has yet to return a dime.  Today is 5/19.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 I was never paid $222.58 as a commission on 11/8/2013.  If I were there would be a record of this, as any bank statement will show.  The $250 for the two pieces of siding is also ridiculous.  I would like a full refund.  Otherwise I am simply being robbed of almost $500 dollars for my inconvenience of 9 months of empty promises.