Sloane Automotive Group

the following was sent to the customer, February 24, 0pt;"> Re: [redacted] - [redacted] ( [redacted] ) To whom it may concern, The above referenced vehicle was traded in on September 29, as part of a new car purchase at Sloane [redacted] of Malvern The owner, [redacted] (subsequently [redacted] ), signed over the Pennsylvania title to this vehicle to Sloane [redacted] of Malvern on September 30, On October 14, the vehicle was sold to another Pennsylvania car dealer, [redacted] Since this transaction happened within days of the traof said vehicle to Sloane [redacted] , it was not required that a new Pennsylvania title be issued in Sloane’s namePer Pennsylvania regulation, the reassignment of title section on the back of the original title was completed showing the transfer of ownership from [redacted] to Sloane [redacted] of Malvern and then from Sloane to O [redacted] Please direct any further questions regarding ownership of this vehicle to: [redacted] Manheim, Pa [redacted] ###-###-#### Regards, Greg P [redacted] Executive Manager Sloane [redacted] of Malvern Enclosure: Copies of Pa Title, Used Car Wholesale Sales Order

Spoke to the customer and aplogized for any confusion Offered to perform the tire and winshield work at a discounted price as a goodwill gesture which the customer accepted Customer appreciated the folow up and is satisfied.Thanks

On May 15th [redacted] and [redacted] signed papers to lease a [redacted] They put $down which included their first months payment at time of delivery Subsequently, there was a problem with the contract and a few weeks later they had to come in to resign the contract and some paper work Because of the delay of the paperwork it also delayed the set up of their account so the bank asked that the customer bring in their second payment that was due shortly and send it in to the bank with the new contract and paperwork [redacted] did bring in a money order for the second payment and Selina, the business manager, made her a copy of the front of it and gave it to herWe forwarded the new contract and the money order to the bank as requested [redacted] started receiving some late notices from the bankShe contacted us and we followed up with the bank to find out what was going onThe bank informed us that they did not have the money order posted to the account and they needed a copy of the front and back of the money order so they could research it to see if it was ever received and possibly applied to the wrong accountAt that time they informed us that they had already explained that to [redacted] They did agree to waive the late fee and remove the late marks on the credit bureau however they informed me that her next payment was due soon so they needed those copies right away or they would wind up late again I called [redacted] and explained this to herAt that time she said she knew the money order was cashed but if she needed to get copies of the front and back of the money order she would have to pay a $fee and therefore she refused to do itBecause she is our customer and I wanted to help her get this fixed I offered as a gesture of good will to reimburse her the $if she brought in the receipt with the copiesAt that time she agreed A week later she called me saying she spoke to her lawyer and wanted some things in writing before she followed throughI informed her that if she wanted this fixed and she did not want to be marked late on the credit bureau she needed to get this handled right awayI also assured her that if she brought in the receipt for the $we would still be willing to reimburse her as a courtesyAt that time she refused and the call ended Later that day [redacted] called and apologized for his girlfriends callHe asked again what they needed to get this fixed and I reviewed what the bank needed and why as well as the fact that Sloane [redacted] agreed to reimburse the $charge if they simply brought in the receiptHe agreed and thanked me and said we would have it by that Monday This is now the first time we have heard from her since then We are unsure at this time if she sent the bank the copies or not and if there was a charge for them if she did If she didn’t, there is no way that we have to fix it considered closed

I CANT TELL WHICH DEALERSHIP THIS IS FOR OR WHO THEW CUSTOMER IS

Thank you for giving Sloane [redacted] the chance to respond to [redacted] damaged hood on his ***If I understood [redacted] correctly we both agree the damage to his hood was there before we pulled his vehicle in the shop the morning of June 17thI advised [redacted] our technician documented several things prior to working on the vehicle current mileage state inspection due date obvious damage to the hood ( dent to inches long that was round in nature and crumpled) The technician who performed the service recall on this vehicle was the only employee to come in contact with [redacted] Our security video system could not pick up a frontal view of this vehicle where it was parked Monday night June 16thI asked the technician "is there anything you remember about [redacted] ? " He immediately said, " yeah there was a big dent in the hood, I documented the work order just in case" It would have been very hard for the type of damage that [redacted] hood sustained, to have happened on our lot, in the position he parked it in ( front end pointed towards fence ) The damage is not on the edge but towards the inner portion and would have to be from downward pressure, not from the side In addition to our video security cameras , Sloane [redacted] has full time security guards who patrol our facility every hour we are closed ( no incidents reported the night [redacted] dropped off) I reminded [redacted] of several things before we concluded our conversationI advised him that even if the damage did occur on our lot overnight when we were closed ( which I am convinced it did not) that it would be an insurance issue for himI also told [redacted] we are here to help him and if he did not want to go through his insurance I would be more than happy to repair his hood with an aggressive discount in a timely manner in an attempt to minimize his repair time and expenseIf you have any further questions or need any further assistance in this matter please do not hesitate to contact us Sincerely [redacted] Fixed Operations Director Sloane Automotive Group ###-###-####

On May 15th [redacted] and *** [redacted] signed papers to lease a [redacted] They put $down which included their first months payment at time of delivery Subsequently, there was a problem with the contract and a few weeks later they had to come in to resign the contract and some paper work Because of the delay of the paperwork it also delayed the set up of their account so the bank asked that the customer bring in their second payment that was due shortly and send it in to the bank with the new contract and paperwork [redacted] did bring in a money order for the second payment and Selina, the business manager, made her a copy of the front of it and gave it to herWe forwarded the new contract and the money order to the bank as requested [redacted] started receiving some late notices from the bankShe contacted us and we followed up with the bank to find out what was going onThe bank informed us that they did not have the money order posted to the account and they needed a copy of the front and back of the money order so they could research it to see if it was ever received and possibly applied to the wrong accountAt that time they informed us that they had already explained that to [redacted] They did agree to waive the late fee and remove the late marks on the credit bureau however they informed me that her next payment was due soon so they needed those copies right away or they would wind up late again I called [redacted] and explained this to herAt that time she said she knew the money order was cashed but if she needed to get copies of the front and back of the money order she would have to pay a $fee and therefore she refused to do itBecause she is our customer and I wanted to help her get this fixed I offered as a gesture of good will to reimburse her the $if she brought in the receipt with the copiesAt that time she agreed A week later she called me saying she spoke to her lawyer and wanted some things in writing before she followed throughI informed her that if she wanted this fixed and she did not want to be marked late on the credit bureau she needed to get this handled right awayI also assured her that if she brought in the receipt for the $we would still be willing to reimburse her as a courtesyAt that time she refused and the call ended Later that day [redacted] called and apologized for his girlfriends callHe asked again what they needed to get this fixed and I reviewed what the bank needed and why as well as the fact that Sloane [redacted] agreed to reimburse the $charge if they simply brought in the receiptHe agreed and thanked me and said we would have it by that Monday This is now the first time we have heard from her since then We are unsure at this time if she sent the bank the copies or not and if there was a charge for them if she did If she didn’t, there is no way that we have to fix it considered closed / [redacted] Style Definitions */

Purchased a car years agoGood dealBrought in for routine maintenanceTold it will need brake pads and the rotors turneddollars less than for the job on basically a glorified camry with all wheel driveDid some shopping and found it at another Toyota dealer for more than dollars cheaperThey call and ask why do you think you need brakes while it on their liftYour brakes are 80% or betterSo then in between the brake debacleI was looking for a used car to replace my old SUVI found that I liked but only had time to look at oneThe sales man who was nice went out to bring the car over to the front door discovered that the car would not startEmbarrasing but then he says "I do not know why it doesn't startThe battery is new." At this point I walk over to the car with the hood up and I find corroded terminals that never have seen a battery terminal brush let alone a mechanic and the kickerThat "new" battery was a pepboys prostart from November of That is when we walked and continued with our dayAfter I left we received a call from the sales manager and was told they had another car in the back a year older with alleged lower mileage that went through the shopMy question is why was it not out front if it had gone through the shopAlso when called to task about the brakes and my inconvenience they wanted me to bring the car back to them to measure the brakes againI thought I could trust these people but as usual with the rest of business todayCustomer service, Honesty and Integrity are non-existent again in I used this dealer because they were convenient but apparently that was a mistakeI want my wife to be safeNow I have to live with the fear that she might not be

Good Afternoon, In reference to ** [redacted] 's complaint, I tried to call ** [redacted] on the number supplied and it went to voice mail with a message that her mailbox was full and could not accept any messagesThat being said I would like to talk to ** [redacted] to make sure she receives everything that was promised I can be reached via email at [redacted] or my cell phone number is [redacted] Please have ** [redacted] contact me at her convenience and I will take care of it Regards, [redacted] Sales Director Sloane Automotive Group

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The dealership has attempted to rectify the situation and customer care rep "Greg" has been genuine in his dialogue with me Regards, [redacted]

Sorry for the confusionwe were under the impression the customer was satisifed with our offerAfter further converstion we have agreed to cover the cost of the windshield replacement as a goodwill adjustmentWe believe the customer is satisfied with this decisionPlease let us know if there are any other questions or issuesThanks

Dealership contacted the customer and apologized for the confusion surrounding this transactionAs an alternative to the original vehicle, the dealer offered a newer vehicle, that had fewer miles, at the same priceUnfortunately, the customer lives hours from the dealership and does not have time to come to dealershipDealer offered to work with the customer in the future to secure a vehicle that meets their needs when customer has more time thankm you / [redacted] Style Definitions */

Tell us why hereJim, I spoke to the sales rep and he said they have the lease turn in form signed saying they were responsible for the remaining payments themselvessee attached Thanks,

I have de-activated the customer and deleted all follow up

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:It is evident that the dealership will take no responsibility for a failed 'Bait & Switch.' Please post my family's complaint to your websiteThere is absolutely no feasible way that we could ever trust this dealership enough to do business with them; looking at their past complaints, this was nothing new Regards, [redacted]

At the time of purchase [redacted] asked if we could buff the scratch on the passenger rear door We told him we would have our detail department attempt to buff the scratch and we let him know that it might not completely come out The customer dropped off the car after they took it home and brought it back several days later We buffed the scratch as best as we couldThe scratch was partially removed In the interest of customer satisfaction we gave him a bottle of touch up paint and 10% discount on an accessory he wantedWe thought this resolved the issue at hand.Thank you, Jack R***

Tell us why here.Matt spoke to [redacted] on, 11/@ 9:am - Called in to say his temporary registration would expire on 11/2711/@ 11:am - Matt called back stating we would send him an affidavit, [redacted] said that he is a NJ state trooper and you can wipe your as with that Matt then said his father was a Philadelphia cop and he should be able to explain the situation.Thank you,Jeff Jim, 10/- deal was done 10/- received by accounting 11/- NJ Dmv would not accept a cross out we put the incorrect address (our mistake) and we had to file for a duplicate title 11/- Documentation was resubmitted to [redacted] *** and Nj Dmv 12/– Temporary registration was delivered and left on his porch at 10:37am, tracking # [redacted] The title had a payoff to it so we had to wait for the title to come inThank you,Jeff

We apologize for any delay however our policy is a business day hold prior to refunding personal checks to insure that the check is funded Since they left the deposit on the 28th of January, the business day delay ended on 2/12/That is when the check was cutMr [redacted] cashed the check on the 19th of FebruaryIt is never our intention to keep any persons depositWe wish the customer luck in the future and hope we can help them with their future automotive needs

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The Revdex.com's data base shows complaints that were filed by other consumers who experienced the EXACT "Bait & Switch" motives that we experiencedThe Sloan Automotive Group surely does not recognize that consumers are educated and will challenge them on their mis-doingsWe have phone logs, and emails showing that several employees sent us the same price for the carThere is NO WAY that ALL those employees were wrong! Sloan Automotive Group are snakesPeriodYou cannot run from your track record Regards, [redacted]

To whom it may concern: On 10/17/13 Sloane [redacted] checked the vehicle for a check engine light being on. We replaced a crank shaft sensor under the vehicles warranty contract. The complainant was an employee of Sloane [redacted] ... at this time and spoke directly to one of our technicians about his concerns with his vehicle. Our technician informed him that the vehicle may have a SSC (Special Service Campaign) and would need to go to a [redacted] Dealer to have any factory warranty work completed. The complainant did take his vehicle to a [redacted] Dealer to see if there were any recalls open and not completed. Shortly after he took his vehicle to the [redacted] Dealer he requested to speak to the Service Manager at Sloane [redacted] . The complainant was concerned that [redacted] had charged him a fee for checking his car and was seeking advice on what he could do. During the interview we asked him why he took his car to [redacted] . He informed us he was having them check for recalls. We asked him at time of write up did [redacted] discuss any fees he would be responsible for. The complainant informed us that he dropped the vehicle off in their night drop and wrote to check for any SSC’s. We asked if anyone from [redacted] called before checking his vehicle about any possible fees. The complainant stated no one informed him there would be a service fee. He found out after his car was checked and they told him they could not delete the fee. We informed the complainant about our procedure and fact that we do not charge a fee unless it is previously discussed and approved. Our advice to the complainant was to contact the Service Manager at [redacted] and tell him what happened. The complainant also informed us that his check engine light was on again. We scheduled his vehicle to look into his concern. On 10/30/13 we replaced another crank sensor to repair his vehicle under the used car warranty. The complainant informed us that he was having no luck getting his money back from [redacted] and was frustrated. He informed us the Service Manager at [redacted] was not returning his calls. He asked for advice on what else he could do. We informed him if he was not getting satisfaction with the service department at [redacted] he could call the General Manager, maybe he could help. On 5/9/14 we spoke with the complainant in response to a [redacted] Customer Contact. The complainant filed a complaint with [redacted] asking Sloane [redacted] to reimburse him $124.95. We again reviewed his concern with the fee he was charged by [redacted] . The complainant again agreed that he went to [redacted] to have his vehicle checked for a recall and at no time approved or was told he would be charged. We informed the complainant that we could not reimburse him $124.95. This situation is between the complainant and [redacted] . Sincerely, [redacted] Service Manager Sloane [redacted]

If I could give negative stars I would! We bought a used van from them and the day after we bought it the check engine light came onWe took it to autozone so they could check to see what it was and also took it to our mechanic and both told us it was the catalytic converterSo we took it back to Sloane bc there is no reason a van we had for less then days needs to go into the shopThe took it and have is a rental and the next day got back to us and said its not catalytic converter it's the osensorThey "fixed" itLess then a week later the check engine light came back on and we took it to themWe were having what seemed like transmission problemsWe took it before they opened and at they said they were still trying to figure out what was wrong with itThe next day they called us back and said it was the catalytic converterThen said that they were not going to fix it that we would have to take it elsewhere and spend $500-$to get it fixedThe manager had no problems with the fact that we had this van for less then weeks and it's been in the shop half the time and they were not going to help us! Fast forward and we have now had it months and it had to go back into the shop a third time bc of the abs! DO NOT buy from them!!! They are not good business people! My family had to put a ton of money into the van and are still making payments on it!!!