Sloane Automotive Group

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
To Whom This May Concern,
I want to still resolve this issue. The argument I am trying describe is the fact of yes, I am a former employee, and I trusted this company. I am also the consumer/customer. I have no trust in their General Manager or their Service Department. I worked for that company for nearly years, and did what I was told each and everyday. I purchased this vehicle from them because I needed a vehicle to get from A to B and to work. I had an issue with my vehicle, and instead of taking it somewhere else, I brought to them, thinking they will fix it and my problem would be resolved. This was not the case. I know what their technician told me after I still had the same issue with my vehicle. He told me that he did not get paid anything for warranty repairs, and that you should take it to *** *** and check to see if their was a recall on this issue. Well, there wasn't, he just didn't do the job correctly. What I am trying to explain is the first repair completed on my vehicle could have malfunctioned in all sorts of ways. My understanding is that my starter could have needed to be replaced as well, and that this issue could have started an engine fire. I don't like being lied too. I found this out from the other technician that completed the second repair on my vehicle. The first technician in my opinion did not take pride is his work, and could have possibly damaged my vehicle. I believe there was a cover up in this. He just didn't want to work on my car because they do not paid enough for warranty work or the mere fact of he was just a very lazy individual and didn't think fondly of me. When I asked my General Manager for a pay advance to get my car out of *** ***'s shop, he took an attitude with me on the phone, and said "*** No! We will discuss this when you come back from your destination." I was a Lot Attendant for this dealership, and one of job descriptions was do drive to different dealerships and pick up different cars, known as a dealer trade. I never felt comfortable working for this General Manager, or for this dealership at this point. I felt as though I worked hard for years and this is how I get repaid. It's not right, and I would not want to see anyone else go through what I previously experienced with this dealership. I went to my Service Manager more then once about this issue, and he kept telling me that was tied up with other customers and he couldn't attend to me. I feel as though we are playing a game of point the finger or he said she said nonsense. I had to go to their Service Director in order to get this issue resolved. Then my Service Manager at time, was all ears. I felt as though being an employee/customer was different then the average walk in customer. This is one reason I parted ways with this company because I feel as though they are dishonest, they treat their employees with disrespect, and do not resolve issues efficiently and professionally. I do apologize for the language I had previously described in this statement, but it is 100% accurate. I am also putting all feelings aside from this and what I experienced working for this so called business, but in the end all I want is for them to honor my word, and refund my $124.95, because this issue should have been resolved from day one when I brought the car to their dealership. I trusted this company at one point in time, and for them to treat a former employee like they did was the wrong thing to do. How would anyone else feel? I ask myself this everyday since this issue had occurred. I hope my former employer is reading this, because you were very dishonest in what you did to my vehicle, and I am sure I am not the last person who will go through an ordeal like this. I trusted you very much, and this is how I get repaid? Are you serious? You have lost all respect from me, and I hope this issues get resolved with justice because this shouldn't have happened Sincerely Yours,
*** ** ***

I CANT TELL WHICH DEALERSHIP THIS IS FOR OR WHO THEW CUSTOMER IS.

We apologize for any delay however our policy is a 10 business
day hold prior to...

refunding personal checks to insure that the check is funded.
Since they left the deposit on the 28th of January, the 10 business
day delay ended on 2/12/2016. That is when the check was cut. Mr. [redacted] cashed
the check on the 19th of February. It is never our intention to keep
any persons deposit. We wish the customer luck in the future and hope we can
help them with their future automotive needs.

On May 15th [redacted] and [redacted]
signed papers to lease a [redacted]They put $down which
included their first months payment at time of delivery
Subsequently, there was a problem with the contract and a
few weeks later they had to come in to resign the contract and some paper work
Because of the delay of the paperwork it also delayed the set up of their
account so the bank asked that the customer bring in their second payment that
was due shortly and send it in to the bank with the new contract and paperwork
[redacted] did bring in a money order for the second payment and Selina, the
business manager, made her a copy of the front of it and gave it to herWe
forwarded the new contract and the money order to the bank as requested
[redacted] started receiving some late notices from the
bankShe contacted us and we followed up with the bank to find out what was
going onThe bank informed us that they did not have the money order posted to
the account and they needed a copy of the front and back of the money order so
they could research it to see if it was ever received and possibly applied to
the wrong accountAt that time they informed us that they had already
explained that to [redacted]They did agree to waive the late fee and remove
the late marks on the credit bureau however they informed me that her next
payment was due soon so they needed those copies right away or they would wind
up late again
I called [redacted] and explained this to herAt that time
she said she knew the money order was cashed but if she needed to get copies of
the front and back of the money order she would have to pay a $fee and
therefore she refused to do itBecause she is our customer and I wanted to
help her get this fixed I offered as a gesture of good will to reimburse her
the $if she brought in the receipt with the copiesAt that time she agreed.
A week later she called me saying she spoke to her lawyer
and wanted some things in writing before she followed throughI informed
her that if she wanted this fixed and she did not want to be marked late on the
credit bureau she needed to get this handled right awayI also assured her
that if she brought in the receipt for the $we would still be willing to
reimburse her as a courtesyAt that time she refused and the call ended
Later that day [redacted] called and apologized for his
girlfriends callHe asked again what they needed to get this fixed and I
reviewed what the bank needed and why as well as the fact that Sloane [redacted] agreed to reimburse the $charge if they simply brought in the receiptHe
agreed and thanked me and said we would have it by that Monday
This is now the first time we have heard from her since
then
We are unsure at this time if she sent the bank the copies
or not and if there was a charge for them if she did
If she didn't, there is no way that we have to fix it
considered closed

[redacted],
I have called
times nowNo answer and voice mail is full
Here are the
facts as I know from reviewing the ** and talking with [redacted]
The vehicle was
written up at 10:04am and final invoice at 1:22pmThe vehicle was here for
state inspection, emission inspection, 20,mile service and SSC E
converter shudderHerb spoke with [redacted] at approximately 11:and
informed him his rear brakes were at 4/and should be replaced as they may be
below state minimum by next service dueHe did tell him they passed inspection
todayHerb told [redacted] that the price of the brake service was $plus
taxPhat stayed thru lunch and completed the brake jobThis did not take too
long for the work performedCustomer was told work would take approximately
hours at write up and the price would be $(Mark)Add the rear brake job
and the time is reasonable
Herb spoke with
[redacted] about priceHerb explained that he told him the price of the brakes
were $he also had the price of the emissions added for a total of
$[redacted] stated that Herb said the whole job would be $plus
taxHerb discounted the RO to match what the customer expected to pay for
customer satisfaction
There were
other waiting customers during this time that were in and done before [redacted]There was also customers that came in @ 10:30am, 11:00am that were done
after [redacted]All dependent on the work being performed
After Herb
adjusted the bill and spoke with [redacted] at delivery he thought all was well
Tom

Hi Alyssa, the Customer was here with several family members and spoke fine English,...

they all negotiated the deal to lease the vehicle. This was worked as a lease from the start, I conformed this with the managers and salesperson.  The customer was here for several hours. When she received her first payment, she then came into the store to complain and say that she did not know it was a lease. Chris (her sales rep) and Rob spoke to her and told her there was nothing we could do to change it to a retail. The contract was booked all ready through Ahfc.   I am sorry, but it was clear from the start that it was a lease.
Thanks jim

Spoke
to customer earlier today and everything was ok.

Sorry for the confusion... we were under the impression the customer was satisifed with our offer. After further converstion we have agreed to cover the cost of the windshield replacement as a goodwill adjustment. We believe the customer is satisfied with this decision. Please let us know if there are any other questions or issues. Thanks

Tell us why here...This car is currently in [redacted] body shop being repaired for the issues listed below.

Tell us why here.Matt spoke to [redacted] on, 11/25 @ 9:21 am - Called in to say his temporary registration would expire on 11/2711/25 @ 11:52 am - Matt called back stating we would send him an affidavit, [redacted] said that he is a NJ state trooper and you can wipe your as with that....

Matt then said his father was a Philadelphia cop and he should be able to explain the situation.Thank you,Jeff   Jim, 10/27 -  deal was done 10/31 -  received by accounting 11/16 -  NJ Dmv would not accept a cross out we put the incorrect address (our mistake) and we had to file for a duplicate title.  11/17 - Documentation was resubmitted to [redacted] and Nj Dmv  12/8 – Temporary registration was delivered and left on his porch at 10:37am, tracking # [redacted]. The title had a payoff to it so we had to wait for the title to come in. Thank you,Jeff

Tell us why here... Jim, I spoke to the sales rep and he said they have the lease turn in form signed saying they were responsible for the remaining payments themselves. see attached Thanks,

From: [redacted] [redacted] [redacted]Date: Thu, Oct 1, 2015 at 5:56 PM[redacted] [redacted] [redacted] [redacted]
First, I'd like to say thank you for your assistance.Secondly, I am happy that they have agreed to forward to me the additional $200 that they verbally agreed to send to me for selling my car. Here are a few errors or lies by Sloane Toyota that I'd like to clarify:1-When going over the numbers with William M[redacted] he said the cost to me would be $500 to do the paperwork and a additional $100 to check over the vehicle. He NEVER mentioned that the store's "profit" was $500. 2- I would like to make it clear that I NEVER called or came back 2 days later and requested an additional $200 to cover the unwrapping of the vehicle. Totally a made up story by Sloane Toyota. I look forward to receiving the additional $200 in a timely fashion from Sloane Toyota or I will look into Small Claims Court. Thanks again [redacted] for your assistance. Regards,[redacted]West Avenue GrilleOwner

If I could give negative stars I would! We bought a used van from them and the day after we bought it the check engine light came on. We took it to autozone so they could check to see what it was and also took it to our mechanic and both told us it was the catalytic converter. So we took it back to Sloane bc there is no reason a van we had for less then 2 days needs to go into the shop. The took it and have is a rental and the next day got back to us and said its not catalytic converter it's the o2 sensor. They "fixed" it. Less then a week later the check engine light came back on and we took it to them. We were having what seemed like transmission problems. We took it before they opened and at 5 they said they were still trying to figure out what was wrong with it. The next day they called us back and said it was the catalytic converter. Then said that they were not going to fix it that we would have to take it elsewhere and spend $500-$600 to get it fixed. The manager had no problems with the fact that we had this van for less then 2 weeks and it's been in the shop half the time and they were not going to help us! Fast forward and we have now had it 2 months and it had to go back into the shop a third time bc of the abs! DO NOT buy from them!!! They are not good business people! My family had to put a ton of money into the van and are still making payments on it!!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The Revdex.com's data base shows complaints that were filed by other consumers who experienced the EXACT "Bait & Switch" motives that we experienced. The Sloan Automotive Group surely does not recognize that consumers are educated and will challenge them on their mis-doings. We have phone logs, and emails showing that several employees sent us the same price for the car. There is NO WAY that ALL those employees were wrong! Sloan Automotive Group are snakes. Period. You cannot run from your track record.
Regards,
[redacted]

Thank you for giving Sloane [redacted] the chance to respond to [redacted] damaged hood on his [redacted]. If I understood [redacted] correctly we both agree the damage to his hood was there before we pulled his vehicle in the shop the morning of June 17th. I advised [redacted] our technician documented several...

things prior to working on the vehicle
1. current mileage
2. state inspection due date
3. obvious damage to the hood ( dent 12 to 15 inches long that was round in nature and crumpled)
The technician who performed the service recall on this vehicle was the only employee to come in contact with [redacted] . Our security video system
could not pick up a frontal view of this vehicle where it was parked Monday night June 16th. I asked the technician "is there anything you remember about [redacted]? " He immediately said, " yeah there was a big dent in the hood, I documented the work order just in case"
It would have been very hard for the type of damage that [redacted] hood sustained, to have happened on our lot, in the position he parked it in ( front end pointed towards fence ) The damage is not on the edge but towards the inner portion and would have to be from downward pressure, not from the side . In addition to our video security
cameras , Sloane [redacted] has full time security guards who patrol our facility every hour we are closed ( no incidents reported the night [redacted] dropped off)
I reminded [redacted] of several things before we concluded our conversation. I advised him that even if the damage did occur on our lot overnight when we were closed ( which I am convinced it did not) that it would be an insurance issue for him. I also told [redacted] we are here to help him and if he did not want to go through his insurance I would be more than happy to repair his hood with an aggressive discount in a timely manner in an attempt to minimize his repair time and expense. If you have any further questions or need any further assistance in this matter please do not hesitate to contact us.
Sincerely
[redacted]
Fixed Operations Director
Sloane Automotive Group
###-###-####

Tell us why here... Response:  The vehicle was purchased on 10/07/2016 an issued a 30 day temporary in-transit tag valid for 30 days.  The customer was responsible to go to the Delaware DMV as soon as possible to apply for an application of title (form 212) understanding he had 1 week...

to return the document.  BMW of Devon received the completed application on 11/01/2016 with only six days before the in-transit tag expired. At this time the customer informed the dealership that he wanted to transfer specialty "black" license plate from a vehicle that was a total loss. He was then told in order to transfer this license plate the Delaware DMV needed a copy of the signed total loss letter. This was received to the dealership on 12/27/2016.  On 1/12/2017 the registration was rejected from the Delaware DMV because of an outstanding violation by the customer that needed to be paid to complete the process. On 1/26/2017 the registration was delivered to the customer.

Good Afternoon,
 
In reference to **. [redacted]'s complaint, I tried to call **. [redacted] on the number supplied and it went to voice mail with a message that her mailbox was full and could not accept any messages. That being said I would like to talk to **. [redacted] to make sure she...

receives everything that was promised.
 
I can be reached via email at [redacted] or my cell phone number is [redacted]. Please have **. [redacted] contact me at her convenience and I will take care of it.
 
Regards,
 
[redacted]
Sales Director
Sloane Automotive Group

At the time of purchase [redacted] asked if we could buff the scratch on the passenger rear door.  We told him we would have our detail department attempt to buff the scratch and we let him know that it might not completely come out. .  The customer dropped off...

the car after they took it home and brought it back several days later.  We buffed the scratch as best as we could. The scratch was partially removed.  In the interest of customer satisfaction we gave him a bottle of touch up paint and 10% discount on an accessory he wanted. We thought this resolved the issue at hand.Thank you,
Jack R[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  It has been over two weeks , and I have not received the refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The dealership has attempted to rectify the situation and customer care rep "Greg" has been genuine in his dialogue with me. 
Regards,
[redacted]