Sloane Automotive Group

We apologize for any delay however our policy is a 10 business
day hold prior to refunding personal checks to insure that the check is funded.
Since they left the deposit on the 28th of January, the 10 business
day delay ended on 2/12/2016. That is when the check was cut. Mr. [redacted] cashed
the...

check on the 19th of February. It is never our intention to keep
any persons deposit. We wish the customer luck in the future and hope we can
help them with their future automotive needs.

customer does not respond
I called [redacted]’s number 5
more times this afternoon. No answer, mail box full. I just sent this e-mail.
I’ll let you know when he calls.
 
TW
 
From: Tom W[redacted] [mailto:[redacted]@sloaneautos.com]
Sent: Tuesday, May 19, 2015 4:20 PMTo: '[redacted].net'Subject: [redacted], Sloane Toyota
 
Good Afternoon Jon,
Thank you for taking the time to talk with me today. I have
had time to reflect on your feedback and comments. I would like to talk to you
again.
Your satisfaction is very important to me. Give me a call @
###-###-#### X[redacted].
 
Sincerely,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:It is evident that the dealership will take no responsibility for a failed 'Bait & Switch.' Please post my family's complaint to your website. There is absolutely no feasible way that we could ever trust this dealership enough to do business with them; looking at their past complaints, this was nothing new.
Regards,
[redacted]

the following was sent to the customer,
February
24, 2016
0pt;" class="MsoNormal"> 
Re: 
[redacted] - 2002 [redacted] ([redacted])
To
whom it may concern,
 
The
above referenced vehicle was traded in on September 29, 2014 as part of a new
car purchase at Sloane [redacted] of Malvern. 
 
The
owner, [redacted] (subsequently [redacted]), signed over the
Pennsylvania title to this vehicle to Sloane [redacted] of Malvern on September 30,
2014.
On
October 14, 2014 the vehicle was sold to another Pennsylvania car dealer, [redacted] [redacted]
Since
this transaction happened within 20 days of the trade-in of said vehicle to
Sloane [redacted], it was not required that a new Pennsylvania title be issued in
Sloane’s name.
Per
Pennsylvania regulation, the reassignment of title section on the back of the
original title was completed showing the transfer of ownership from [redacted] to Sloane [redacted] of Malvern and then from Sloane to O[redacted] [redacted]
Please
direct any further questions regarding ownership of this vehicle to:
[redacted] [redacted]
[redacted]
Manheim,
Pa [redacted]
###-###-####
Regards,
Greg
P[redacted]
Executive
Manager
Sloane
[redacted] of Malvern
Enclosure:
Copies of Pa Title, Used Car Wholesale Sales Order

I spoke to her back in May, temporary registrations just changed to be valid for 60 days from 30 days. We put the incorrect date on the physical tag , it should have been dated 60 days from purchase not 30 days. I called Janet to see...

if we could issue her another tag, she said we could not. Janet said if she gets pulled over and the police ran her tag it would show valid. She thought that would be an inconvenience. I offered her to come in and we would write the correct month of expiration. Janet did say she should receive the registration in the next few days from when we spoke. Let me know if this makes sense to you. Thanks,Jeff

Customer
was doing a lease buyout and
selling it to his nieceWe told him we needed to
do a safety check and profit for the store This was agreedThe next
day he told William he wanted to pack in for himself Thendays
later he told William he wanted another to cover the cost of removing wrap
on the car This part was not told to the sales manager, so only was
set up I met with William, Andrew, Andy, and Paul to discuss this
matter I will send a check request to make customer whole

Dealership contacted the
customer and apologized for the confusion surrounding this transactionAs an
alternative to the original vehicle, the dealer offered a newer vehicle, that
had fewer miles, at the same priceUnfortunately, the customer lives hours
from the dealership and does not have time to come to dealershipDealer
offered to work with the customer in the future to secure a vehicle that meets
their needs when customer has more time
thankm you

Spoke to the customer and aplogized for any confusion.
 Offered to perform the tire and winshield work at a discounted price as a goodwill gesture which the customer accepted..
 Customer appreciated the folow up and is...

satisfied.Thanks.

I have de-activated the customer and
deleted all follow up.

To whom it may concern:
On 10/17/13 Sloane [redacted] checked the vehicle for a check engine light being on. We replaced a crank shaft sensor under the vehicles warranty contract. The complainant was an employee of Sloane [redacted]...

at this time and spoke directly to one of our technicians about his concerns with his vehicle. Our technician informed him that the vehicle may have a SSC (Special Service Campaign) and would need to go to a [redacted] Dealer to have any factory warranty work completed. The complainant did take his vehicle to a [redacted] Dealer to see if there were any recalls open and not completed.
Shortly after he took his vehicle to the [redacted] Dealer he requested to speak to the Service Manager at Sloane [redacted]. The complainant was concerned that [redacted] had charged him a fee for checking his car and was seeking advice on what he could do. During the interview we asked him why he took his car to [redacted]. He informed us he was having them check for recalls. We asked him at time of write up did [redacted] discuss any fees he would be responsible for. The complainant informed us that he dropped the vehicle off in their night drop and wrote to check for any SSC’s. We asked if anyone from [redacted] called before checking his vehicle about any possible fees. The complainant stated no one informed him there would be a service fee. He found out after his car was checked and they told him they could not delete the fee. We informed the complainant about our procedure and fact that we do not charge a fee unless it is previously discussed and approved. Our advice to the complainant was to contact the Service Manager at [redacted] and tell him what happened. The complainant also informed us that his check engine light was on again. We scheduled his vehicle to look into his concern.
On 10/30/13 we replaced another crank sensor to repair his vehicle under the used car warranty. The complainant informed us that he was having no luck getting his money back from [redacted] and was frustrated. He informed us the Service Manager at [redacted] was not returning his calls. He asked for advice on what else he could do. We informed him if he was not getting satisfaction with the service department at [redacted] he could call the General Manager, maybe he could help.
On 5/9/14 we spoke with the complainant in response to a [redacted] Customer Contact. The complainant filed a complaint with [redacted] asking Sloane [redacted] to reimburse him $124.95. We again reviewed his concern with the fee he was charged by [redacted]. The complainant again agreed that he went to [redacted] to have his vehicle checked for a recall and at no time approved or was told he would be charged. We informed the complainant that we could not reimburse him $124.95.
This situation is between the complainant and [redacted].
 
Sincerely,
[redacted]
Service Manager Sloane [redacted]

We are sending him a check, it was an oversight.Thanks jim

I have had a conversation with this person already.  Right after she got the bill.  We have paperwork in the deal saying we are not responsible for any damage or over mileage or anything.  They kept the lease 16 days past turn in, and [redacted] billed them for another payment....

  I will re pull the deal and revisit it again.

Tell us why here... Dennis, the service manager, spoke to him today we offered him our total cost $1075.00 he was very appreciated that we trying to help himHe is out of town till next week…he’ll talk to his wife and let us know… We are working with customer to  resolve it ..which we will...

once he’s back in town

On May 15th [redacted] and [redacted]
signed papers to lease a 2015 [redacted]. They put $3425 down which
included their first months payment at time of delivery.
Subsequently, there was a problem with the contract and a
few weeks later they had to come in to resign the contract and some paper work.
Because of the delay of the paperwork it also delayed the set up of their
account so the bank asked that the customer bring in their second payment that
was due shortly and send it in to the bank with the new contract and paperwork.
[redacted] did bring in a money order for the second payment and Selina, the
business manager, made her a copy of the front of it and gave it to her. We
forwarded the new contract and the money order to the bank as requested.
[redacted] started receiving some late notices from the
bank. She contacted us and we followed up with the bank to find out what was
going on. The bank informed us that they did not have the money order posted to
the account and they needed a copy of the front and back of the money order so
they could research it to see if it was ever received and possibly applied to
the wrong account. At that time they informed us that they had already
explained that to [redacted]. They did agree to waive the late fee and remove
the late marks on the credit bureau however they informed me that her next
payment was due soon so they needed those copies right away or they would wind
up late again.
I called [redacted] and explained this to her. At that time
she said she knew the money order was cashed but if she needed to get copies of
the front and back of the money order she would have to pay a $50 fee and
therefore she refused to do it. Because she is our customer and I wanted to
help her get this fixed I offered as a gesture of good will to reimburse her
the $50 if she brought in the receipt with the copies. At that time she agreed. 
A week later she called me saying she spoke to her lawyer
and wanted some things in writing before she followed through. I  informed
her that if she wanted this fixed and she did not want to be marked late on the
credit bureau she needed to get this handled right away. I also assured her
that if she brought in the receipt for the $50 we would still be willing to
reimburse her as a courtesy. At that time she refused and the call ended.
Later that day [redacted] called and apologized for his
girlfriends call. He asked again what they needed to get this fixed and I
reviewed what the bank needed and why as well as the fact that Sloane [redacted] agreed to reimburse the $50 charge if they simply brought in the receipt. He
agreed and thanked me and said we would have it by that Monday.
This is now the first time we have heard from her since
then.
We are unsure at this time if she sent the bank the copies
or not and if there was a charge for them if she did.
If she didn’t, there is no way that we have to fix it.
 considered closed

Dear Sir,
I just wanted to tell someone about my experience with Sloane Honda. I have had problems most of this year. It started with my air conditioner in the car. I still had problems and they told me they ran it all day and it was fine. They did or changed a part in the car. I PAID THEM $600.00 IN CASH. I don't even use the air in my car. Then the car starts to race and they keep saying the car is fine. Then they said it might be something else, but they didn't know. I would have to wait until the idling slowed down to drive.They said they couldn't find anything and the car was fine. They didn't know what the problem was They told me they couldn't do anything until they saw the car act the way I said it did. I left the car several times, so that they could drive it and see what was happening. They finally saw what I told them but still couldn't fix it. How does such a large company not know how to fix their cars. IF YOU MAKE A PRODUCT YOU KNOW HOW THE PRODUCT WORKS INSIDE AND OUT. THIS IS THEIR CAR. Then they told me it would cost $2,000 dollars for a body throttle and I told them I couldn't afford that and could I speak with a Manager. The manager told me he would take off $100.00 dollars and "WE DON'T DO WORK FOR FREE". That comment was not necessary. I'm 71 years old and if nothing else , your tone and how you speak to people shows your true character, in business or in everyday life. I really don't know if that is the actual problem or not, as with my air conditioner. My car still isn't working. I have asked a neighbor to look at my car and maybe he can help. I need my car to pick up my granddaughter from school. I think things are different now, "IT'S ALL ABOUT THE MONEY". Thank you .

this has been answered and addressed.  I am considerating it closed

Review: I LEASED A 2013 TOYOTA CAMRY ON 9-3-2013. I HAD ALREADY PAID THE PREMIUM FOR THE PREVIOUSLY LEASED VEHICLE THROUGH TOYOTA WHICH I TURNED IN THAT DAY AND AT THE TIME OF LEASE WAS CHARGED FOR THE MONTH OF SEPTEMBER AGAIN FOR THE NEW VEHICLE. THEY TOLD ME THAT THE FIRST MONTH WOULD BE PAID FOR BY THEM WHICH I THOUGHT WOULD BE OCTOBER. WHEN I GOT HOME, I REALIZED THAT I HAD PAID DOUBLE FOR SEPTEMBER. MY WIFE CALLED THEM AND NO ONE COULD EXPLAIN. WE HAVE BEEN WAITING FOR SOMEONE TO RETURN OUR SEVERAL CALLS AND NO ONE EVER DID. I WROTE A LETTER TO MR. SLOAN. I STILL HAVE NOT RECEIVED A RESPONSE. THAT WOULD ONLY BE PURE COURTESY. WE JUST WANTED AN EXPLANATION WHY THIS HAPPEN. SINCE THEN I RECEIVED A CHECK FROM THEM FOR $15.40. I CALLED AND ASKED IF THEY COULD TELL ME WHAT THAT WAS FOR. STILL NO CALL. I FEEL WE WERE OVER CHARGED A PAYMENT AND SHOULD BE GIVEN THE DECENCY OF A PHONE CALL AND EXPLANATION OF ALL OF THE ABOVE. THANK YOU.Desired Settlement: REFUND FOR DOUBLE PAYMENT AND A COURTEOUS EXPLANATION OF THE ABOVE.

Business

Response:

Good Morning,

[redacted] our General Manager spoke to the cus[redacted]er and we are refunding the cus[redacted]er for the payment. If there are any other problems, the cus[redacted]er can call me directly.

Regards,

Sales Director Sloane Au[redacted]otive Group

Consumer

Response:

Subject: Complaint ID[redacted]

IN REGARDS TO MY COMPLAINT, THE COMPANY RESPONDED AND SAID THE REFUND WILL BE SENT TO US IN A COUPLE OF WEEKS. TY.

Consumer

Response:

[redacted], I AM SENDING THIS AS PER OUR CONVERSATION TODAY. WE THOUGHT OUR CASE WAS RESOLVED BUT IT IS NOT. [redacted], SALES DIR. SLOANE AUTO. GROUP SAID IN HIS RESPONSE TO YOU TO HAVE US CONTACT HIM DIRECTLY. WE DID ONCE AND HE SAID HE WOULD TAKE CARE OF THE PROBLEM. SINCE THEN WE HAVE BEEN RECEIVING BILLS FROM TOYOTA FOR THE CAMRY THAT WE HANDED TO THEM ON SEPT. 3 WHEN WE LEASED A NEW 2013 CAMRY. TOYOTA HAS NO RECORD OF SLOAN TOYOTA HANDING OUR CAR BACK. WE ARE NOW ON RECORD FOR OWNING TWO VEHICLES. WE TRIED TO CALL [redacted] AND HE DID NOT ANSWER. HE HAD A [redacted] CALL US AND HE DIDN'T KNOW A THING ABOUT THE PROBLEM AND HE SAID HE WOULD LOOK INTO IT. WE HAVE NOT HEARD A THING AND TOYOTA STILL HAS US OWNING THE OLD VEHICLE. THEY SAID WE WOULD BE PUT INTO COLLECTIONS. WE HAVE NO IDEA WHAT SLOAN DID WITH THE 2011 CAMRY THAT WE TRADED ON 9/3/13. THEY DID NOT CLOSE THE DEAL AND WE HAVE BEEN PAYING FOR THE NEW CAMRY SINCE SEPTEMBER. WE WOULD APPRECIATE YOUR HELP ON THIS MATTER.

[redacted] AND [redacted]

###-###-####

CASE #[redacted]

Business

Response:

Dear [redacted],

In reference to the [redacted] complaint, the Sloane Automotive sent a check to Toyota Financial Services in the amount of 972.96 to cover the additional payments that were due on their 2011 Camry. This payment was sent on 12/03/2013.

This should settle the account on the [redacted]'s 2011 Camry and prevent them from receiving any further notices from Toyota.

If you need any additional information, please feel free to reach out to me.

Regards,

Sales Director

Sloane Automotive Group

Review: On 9/21/2013 I took my car into learn if a prior issue with the flexi pipe was reoccurring. The rep was trying to get me to leave my car overnight and I told him I could not leave my car. I decided to wait and see if the problem returned, but before I left I asked if I could have them check the brakes because my car was making a noise in the front when pressed the brakes. The brakes were put on when I got my car inspected at [redacted]. I was told by [redacted] that he would go on a drive with me to see if it was the brakes, and if they needed to put my car on the lift it would be $35.00. I agreed to go on the ride with because if nothing was wrong with the brakes I was not going to let him put my car on the lift. However, I didn't have the chance to do either. I waited for him to call me to test drive my car, but when he called me over to his counter they already taken my car apart and examined it saying the brakes were fined. Then he preceded to charge me for something we hadn't agreed on. He told me that the mechanic already had the car and had taken it apart before he new. That is the reason he gave me for not going on the test drive as we discussed. I spoke with my nephew and he told me I should not have paid because that is not what we discussed, but I thought I had to pay. I didn't want to pay, and I was sure of my rights in the situation as a customer. I am sure I am not the only woman that this has happened to at this dealership. I brought me car to them because they are the original dealership that sold me the car thirteen years ago. I thought I would get a straight answerDesired Settlement: I would like my $35.00 plus tax returned to me and for this not to happen to another women/customer.

Business

Response:

Good Morning,

Due to the fact that it appears the mechanic inspected the car prior to the customer fully understanding what the fees would be or approving the charges, we will be happy to refund the charges.

I will have a check sent to you early next week. We appreciate your business and look forward to servicing your vehicle in the future.

Director of Sale Operations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Dear Sir,
I just wanted to tell someone about my experience with Sloane Honda. I have had problems most of this year. It started with my air conditioner in the car. I still had problems and they told me they ran it all day and it was fine. They did or changed a part in the car. I PAID THEM $600.00 IN CASH. I don't even use the air in my car. Then the car starts to race and they keep saying the car is fine. Then they said it might be something else, but they didn't know. I would have to wait until the idling slowed down to drive.They said they couldn't find anything and the car was fine. They didn't know what the problem was They told me they couldn't do anything until they saw the car act the way I said it did. I left the car several times, so that they could drive it and see what was happening. They finally saw what I told them but still couldn't fix it. How does such a large company not know how to fix their cars. IF YOU MAKE A PRODUCT YOU KNOW HOW THE PRODUCT WORKS INSIDE AND OUT. THIS IS THEIR CAR. Then they told me it would cost $2,000 dollars for a body throttle and I told them I couldn't afford that and could I speak with a Manager. The manager told me he would take off $100.00 dollars and "WE DON'T DO WORK FOR FREE". That comment was not necessary. I'm 71 years old and if nothing else , your tone and how you speak to people shows your true character, in business or in everyday life. I really don't know if that is the actual problem or not, as with my air conditioner. My car still isn't working. I have asked a neighbor to look at my car and maybe he can help. I need my car to pick up my granddaughter from school. I think things are different now, "IT'S ALL ABOUT THE MONEY". Thank you .

Review: My temporary registration expired today and still have not received my title and permanent registration for that car I purchase from [redacted] of Devon. I have been promised by several people from the dealership that I would have all my needed paper work by the time the temporary registration expired. I can no longer drive the car because I dont have valid registration. Other deceitful experiences I had were with the warranty and price of the car. When I test drove the car there was paper work (buyers guide) in the car stating that there was a warranty. Then the next time I came to the dealership to purchase the car I was told at the last minute while signing the paperwork that the warranty was no longer offered. And of course after a week or two that car has been stalling while driving, and I cannot get it to start. (I have a picture of the buyers guide that was in the car stating that there was a warranty). Without the registration or title paper work I cant even get the car towed to a mechanic. I also had issues with getting the price of the car. I was told over the phone and was given a copy of the purchase order that said the car was $37k then the price somehow changed to $39k. I have a purchase order stating that the car was $37k as proof.Desired Settlement: 1. I want the title to the car immediately. 2. I want the permanent registration immediately. 3. I want money for all the costs I incurred for not being able to drive the car because due to the incompetence of the dealership to deliver my title and registration. (Cost for taxi cabs, insurance and car loan cost for the days I cannot drive my car. 4. Reimbursement for the repair of the car.

Business

Response:

To whom it may concern,

The registration was handled by our tag agency and we

applied for the transfer of tags through the title department. The tag paperwork

was processed. It did take a little longer but we were in contact with [redacted] while we were addressing the concerns of both his title and tag transfer.

The Buyers Guide on the vehicle was printed incorrectly by

[redacted], our vendor that handles photos, Buyers Guides and Retail window

Labels. We became aware that the Buyers Guide was incorrectly printed with a

warranty that a 9 year old vehicle clearly wouldn’t be warranted for. We made

the client aware of the change and he proceeded to still purchase the [redacted].

The purchase price confusion was due to the Client Advisor

writing the price of the [redacted] $2000 less than the actual selling price.

Again, the client accepted the change and again went along with the purchase.

The selling price was not negotiated at any point after the confusion of price

was brought up.

There have been no conversations with regards to any repair

concerns or any costs associated with any of the alleged breakdowns. Also,

there was no paper work or expenses

shared with [redacted] of [redacted] relative to the alternative plans that had been made

to address the repairs and title work.

We are happy to discuss any legitimate concerns that Mr.

Patel may have. As stated, [redacted] has signed purchase documents by [redacted] of

[redacted] that reflect the correct selling price and warranty information. [redacted] was given the option to cancel the

purchase of the [redacted], which he declined to do, prior to delivery.

Again, [redacted] of [redacted], is more than willing to address any

legitimate claims that have not been addressed to date. [redacted] has not had

any conversation with [redacted] of [redacted] since the tag transfer was completed.

Sincerely,

[redacted]General Sales Manager

[redacted] of Devon