Slomin's

[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** On [redacted] contacted our office to dispute the oil delivery made to his home He was advised that there was no record of any request to cancel his delivery service by phone or by written notice [redacted] signed with Slomin’s in May of has always been on automatic delivery If a customer request to have their services cancelled with Slomin’s, we first try to see if there is anything we can do to retain their business However if those efforts fail, we always honor a consumers right to discontinue services The last thing Slomin’s would want to do is make an unwanted delivery Even though a customer decides to leave us, Slomin’s looks forward to the possibility of servicing them again in the future Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention We have been taking care of homeowners since Slomin’s takes its responsibility to our customers very seriously and endeavor to achieve superior customer relations As mentioned by [redacted] in his complaint, Slomin’s Senior [redacted] ***, made an agreement to reduce the cost of the gallon delivery made on to $totaling $paid over ninety days To settle the matter amicably, Slomin’s is willing to accept $per gallon for the delivery totaling $and still honor ninety days for payment Upon full payment being received by 42015, Slomin’s will remove any remaining charges from [redacted] ***’s accountIf you should have any questions, please contact me at [redacted] Sincerely, [redacted] ***

[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] ***Slomin’s does apologize for any inconvenience *** [redacted] feels we have caused, but we feel that that this complaint is a misrepresentation of our company Slomin’s has been taking care of homeowners since As a business that has been around for many years we always try to find new and innovative ways to represent the company We take our responsibility to our customers very seriously and endeavor to achieve superior customer relationsIn some malls in the New York and New Jersey area, Slomin’s has kiosk set up with sales consultants who’s intent are to provide as much information as possible to prospective customers who show an interest in our advertised offer and to hopefully them There are no questionnaire’s involved in this process Prospective customers that choose to sign with our mall sales representative are not required to provide their social security number because it is a public venue However if they do sign with our mall sales representative a copy of the agreement is emailed to the customer and upon paperwork being received in our main office, as a utility Slomin’s [redacted] is required to run a credit check and is able to obtain if correct name and address is given [redacted] ***, as with any new client by law has three business days to cancel a new contract with Slomin’s When [redacted] met with our consultant [redacted] , Slomin’s [redacted] ***` also happened to be at this particular mall kiosk [redacted] indeed mentioned she wanted to check what her current company Valley Oil would be able to offer her Slomin’s [redacted] ***` agreed to give [redacted] thirty days instead of the three days required to cancel the agreement Although [redacted] did not notify us of her intention to stay with her current oil company so that we can cancel her account, Slomin’s does acknowledge our error in releasing a delivery to [redacted] ***’s home in eighteen days when we agreed to hold the delivery for thirty days After making the disputed delivery to [redacted] ’s home on 122014, Slomin’s did make an agreement to adjust the delivery to match the price of $she received with her current company to settle her complaint In an attempt to try and retain her services, Slomin’s offered to bring our previous offer to her of $to $but [redacted] declinedSlomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention As already advised to [redacted] upon receipt of her payment in the amount of $596.53, Slomin’s will remove all remaining charges from her accountIf you should have any questions, please contact me at ###-###-####

Revdex.com:The business contacted me this afternoon and agreed to waive the $charge I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Slomin's representative apparently lied to me and told me that I wouldn't have automatic delivery and didn't give me a copy of the contract In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

slomin's have not responded to my question "HOW DID THEY GET MY SOCIAL SECUTITY # "

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI will have slomins install a new alarm system and I will pay for the installation I spoke to very nice gentleman and the matter was resolved however I think slomins should make this more clear to there sales men and reps because I was given information on several occasions Also [redacted] should be retrained in public relations because he handled the situation like a true unprofessional given the nature of this whole situation Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Slomins really stepped up to the plate I was very impressedThank you Sincerely, [redacted]

March *, The Revdex.com [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] signed with Slomin’s for automatic oil delivery and our Econo Pak Service Plan on Slomin’s made the first delivery to [redacted] ’s home on A payment was received for $on for the Econo Pak Service Plan In good faith as a new customer, Slomin’s made our second automatic delivery as scheduled on before we received payment for the delivery The first payment Slomin’s received towards [redacted] oil delivery was on for $ Forty six days after the 12/ [redacted] oil delivery, Slomin’s received a second payment of $on The remaining balance of $for the oil delivery was made on which was sixty six days later On 22015, Slomin’s sent [redacted] a delivery hold notice because the delivery made on remained unpaid for forty six days [redacted] contacted our office the morning of because he was unhappy about the hold on his oil deliveries As stated in [redacted] fixed heating oil pricing agreement “Slomin’s shall be permitted to suspend oil deliveries without notice if customer is in arrears with regard to any monies owed by customer to Slomin’s” No payment was made at that time Late evening on there were two calls placed to our office by the [redacted] ’s between 11:17pm and 11:pm The [redacted] ’s had no heat in their home and it was presumed that they may have ran out of oil Due to the age of the balance which was now at fifty seven days, payment was required before a delivery could be released Shortly before midnight the [redacted] ’s made a payment for their full balance of $Slomin’s arranged for an emergency service visit to the [redacted] ’s home for our technician to drop ten gallons of oil to restart their boiler Slomin’s does not perform evening deliveries and the soonest a full delivery could have been made was the following day Slomin’s does offer a monthly budget payment plan which starts in June and ends in May the succeeding year Our expectation is to try and make monthly payment as affordable as possible by starting our budgets during the summer when oil isn’t as much in need so when the heating season starts they will already be ahead Establishing a budget plan during the heating season is possible but monthly payment can be much higher This is because there are a shorter number of months to calculate payments to cover their expected oil consumption during the winterSlomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention We apologize for any inconvenience [redacted] feels we may have caused him and his family The last thing Slomin’s wants to do is hold a customer’s delivery especially during the winter months when the need for oil is critical Unfortunately his account was in a past due state and there is no compensation that Slomin’s can offer in this matter If the [redacted] ’s would like information about starting a budget in June, Slomin’s would be happy to have a representative contact them to discuss at that time If you should have any questions, please contact us at ###-###-####Sincerely, [redacted] Slomin’s Inc

[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] spoke with Slomin’s customer service superviso [redacted] in response to her issue following the service visit on when the sight of white smoke in the home was reported to our office Upon [redacted] investigation, Slomin’s technician ***ip found the front wall of the chamber to the heating unit collapsed The unit was left down as ***ip felt it was not safe to run It was the professional opinion of ***ip that the most efficient and long term resolve would be to replace the chamber in its entirety and quoted $to do so The installation was declined and shortly after Slomin’s visit to [redacted] ’s home she requested her account be cancelled with [redacted] on Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention We have been taking care of homeowners since Slomin’s takes its responsibility to our customers very seriously and endeavor to achieve superior customer relations Slomin’s understands the cost of maintaining a home can be costly and would never try to charge a customer for anything if we didn’t feel it was absolutely necessary With that being said, any time we diagnose a problem that requires a substantial cost for repair and/or replacement, our consumers are always entitled to get a second opinion and have the work performed by others Due to the fact that Slomin’s technician deemed [redacted] system unsafe to run unless the chamber was replaced, we are removing the early termination fee of $from [redacted] ’s heating accountIf you should have any questions, please contact me at ###-###-####Sincerely, [redacted] ***

[redacted] [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted] ***In an attempt to try and settle [redacted] ***’s complaint, because he is a longtime customer that has been inconvenienced, Slomin’s has agreed to cover half of the $cost for the additional equipment he purchased Slomin’s has issued [redacted] ***’s account a credit for $(See ledger attached) Slomin’s now has an updated application for the Android version titled MySlomins which is available for [redacted] to download The remote keypad access however has yet to be incorporated successfully for its full capabilities To date our IT offices are still working on making this application 100% successful for our users which we expect to be very soon Once again Slomin’s would like to apologize to [redacted] for any inconvenience he feels we may have caused Slomin’s will make certain to contact [redacted] upon the completed successful execution of the remote keypad so that he may utilize this feature If you should have any additional questions, please contact me at ###-###-####Sincerely, [redacted] Slomin’s Inc

February **, The Revdex.com [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] signed with Slomin’s representative [redacted] on to receive our guaranteed fixed heating oil price of $for one year As mentioned in the guaranteed fixed heating oil price agreement, “all of customer’s heating oil requirements must be purchased from Slomin’s and is supplied under Slomin’s automatic delivery system” Any new client who does not agree with the agreement terms and conditions after reviewed in its entirety can cancel within three business days without penalty (See attached guaranteed fixed heating oil pricing agreement and notice of cancellation) Slomin’s automatic delivery system weighs many factors Factors include the customer’s prior usage, weather forecast, and the number of delivery vehicles available Because [redacted] just began her relationship with Slomin’s in February 2014, we do pay extra attention to new accounts as we do not have a complete delivery history to maintain a more accurate delivery schedule On each delivery our intent is to fill the oil tank when we estimate the customer is at approximately half but [redacted] ’s account had instructions not to deliver more than gallons on each delivery Slomin’s does allow its customers to go on a call before delivery status should they request it [redacted] ’s account was on our call before status Although a specific reason is not mandatory to go on call before, this request is meant to assist those customers who may have pets or locked gates and need to be notified when their delivery will be coming Slomin’s customers do have the option of declining their automatic scheduled delivery which was done many times on [redacted] ’s account If a delivery is turned away by our customer, it then gets re-projected Customer’s that refuse oil deliveries can sometimes hinder Slomin’s automatic delivery schedule By refusing deliveries, customers must be mindful of their oil levels because if they allow themselves to run out of oil they will be responsible for the cost associated with service to have the boiler restarted Furthermore if a customer declines to take their scheduled delivery multiple times, their account can be subject to termination for inactivitySlomin’s made its first delivery to [redacted] ’s home on for gallons On Slomin’s contacted the home to arrange for the next scheduled delivery and it was refused Slomin’s made multiple attempts for oil delivery to [redacted] ’s home from March until June but the deliveries continued to be refused Upon the start of the new heating season as of 102014, [redacted] ’s account was up for review due to being inactive for oil delivery for more than six months On 102014, [redacted] contacted our office to arrange for an oil delivery [redacted] was informed the soonest a delivery could be made to her home was on Monday because it was Friday after 4:00pm when delivery was requested When delivery was attempted on 112014, our driver only delivered gallons Our driver believed there to be a problem with the vent alarm and suggested service to check and/or replace if necessary This service is considered to be very important to Slomin’s because it assist in determining when the tank is full and can help prevent a possible oil spill Also when checking the vent alarm if no problem is found, than that is usually an indication that the oil tanks is full and would confirm why we were not able to make a full delivery An appointment was put on hold for [redacted] to call and arrange for this service at her convenience within our business hours but no calls were made to do so On 112014, [redacted] contacted our office and informed our representative that oil was purchased for her home from another company and she was unhappy with her price per gallon [redacted] was informed that purchasing oil from an outside supplier violates her agreement for automatic delivery With the history of previous delivery refusal, unresolved vent alarm service and oil being purchased from another supplier, [redacted] ’s account was cancelled Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible Slomin’s does apologize for any inconvenience [redacted] feels we may have caused However, the current balance of $shall remain due If you should have any questions, please contact us at ###-###-####

[redacted] [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s does apologize for any inconvenience we may have caused [redacted] Our intentions are always to try and honor a customer’s request if it is reasonable within our policies Slomin’s cannot remove the additional gallons that was delivered over the gallons [redacted] requested As a courtesy to settle [redacted] ’s complaint Slomin’s is willing to adjust the price per gallon for the delivery to $making to new total amount due $ Upon receipt of payment in full by 42015, Slomin’s will remove the balance remaining from the delivery If you should have any questions, please contact me at ###-###-####Sincerely, [redacted] ***

[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** Providing reliable and low cost home security has been a Slomin's hallmark since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations [redacted] signed with Slomin’s on to receive our free security equipment installation package In return for the free security system, [redacted] agreed to use Slomin’s monitoring services for a period of five years (See agreement attached) As a requirement with any new customer that signs a contract, [redacted] had three business days to cancel his monitoring contract without any penalty Furthermore, Slomin’s does not execute the terms of the monitoring agreement until the installation is complete and monitoring service established which did not take place until [redacted] had twenty four days to review the agreement in its entirety and terminate it if there was any terms or conditions he did agree with [redacted] contacted our office on to request that his service be discontinued with Slomin’s When informed of the forty seven month obligation that would bill $upon cancellation, he became upset and asked to speak with our corporate office At his request, [redacted] and I spoke at length regarding his account I informed him that I was a supervisor in Slomin’s corporate office Because there was no recent activity on [redacted] ***’ account other than our Central Monitoring Station’s response to an alarm signal on 82014, I asked [redacted] why he was looking to cancel his services My intention was to try and determine if there was anything I could do to try to accommodate and/or resolve for him [redacted] advised me that he no longer needed the alarm system I apologized to [redacted] but again informed him should he decide to cancel at this time, he will be responsible for the forty seven months that remains on his agreement Upon completion of my conversation with [redacted] ***, he called our office again shortly after and spoke with another senior supervisor by the name of *** [redacted] reiterated to [redacted] what he and I had previously discussedSlomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention Unfortunately Slomin’s cannot cancel [redacted] ***’ agreement without the early termination fee of $If you should have any questions, please contact me at ###-###-####Sincerely, [redacted] ***

March**, The Revdex.com [redacted] ***Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** [redacted] signed to use Slomin’s for automatic oil delivery on to receive our guaranteed fixed heating oil price of $for one year [redacted] ***’s agreement states the upon the agreements expiration, Slomin’s will continue to make automatic deliveries to customer’s premises at Slomin’s retail heating oil price in effect on the date of delivery [redacted] did have the option of obtaining a new fixed rate or discontinuing his service with Slomin’s at that time as well On 112014, [redacted] contacted our office to discuss their cost for oil She was offered a new fixed rate of $and Slomin’s representative [redacted] sent an agreement by email The offer was not accepted therefore no adjustments could be made to [redacted] ***’s account, but his account remained active and on automatic delivery On [redacted] contacted our office to request to cancel his account It was a month since our last fixed price offer was discussed and Slomin’s representative [redacted] offered [redacted] Slomin’s then available fixed price of [redacted] decided not to cancel at that time and said he would call our office again after discussing the offer with [redacted] *** Shortly after, Slomin’s sent the new offer of $to [redacted] by email but again the offer was not confirmed and no adjustments could be made to his account [redacted] ***’s account still remained active and on automatic deliveryOn [redacted] emailed our customer care center asking Slomin’s to resend the $offer from Slomin’s sent [redacted] our offer that was available on which was $ [redacted] wanted Slomin’s to adjust the effective date to the end date of his previous agreement but he was advised we cannot do Due to the constant fluctuating oil prices, all agreements that are sent are time sensitive The effective date of the fixed price agreement is the date that the price that we offer is available Slomin’s cannot manipulate the dates on the agreement When [redacted] was advised that we could not change the dates on the fixed price agreement he then proceeded to ask for his account to be cancelled (See attached email correspondence) Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention On each contact [redacted] and/or [redacted] made to our office, Slomin’s made our best offers available We do apologize for any inconvenience [redacted] feels we may have caused but unfortunately [redacted] is not entitled to any adjustments for deliveries made to his home If you should have any questions, please contact me at ###-###-####Sincerely, [redacted] Slomin’s Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Slomins left out some very important details: see my responses in BOLD"Prior to Slomin’s delivery to [redacted] ***’s home on 12015, the last delivery we made was on This was because his deliveries were on hold due to a past due balance and we made many attempts to contact." - salesman who sold me the contract advised us (my wife and I) that we were allowed to pay off the oil monthly as long as we paid the interest charges (this is not the issue now though but just wanted to point it out) and as long as we called their office to let them know what our plan was to pay off the balanceI provided this detail to them on 3/and 2/Slomins seems to be giving us grief over this, although we paid off the balance as planned "On [redacted] ***’s made a payment of $which left him with a $balance and eligible to receive an oil delivery Slomin’s continued to try and contact [redacted] and did not release a delivery because of the many months of account inactivity." - I did not get one message or email about this until [redacted] *** sent an email notification in response to our attempt to contact and informed us that he did not want his account closed Again we tried to contact [redacted] to discuss his account in depth due to its status but to no avail and subsequently his account was cancelled." - This is partially trueWhen I received a notification on [redacted] contacted our office to request an oil delivery [redacted] account was inactive and there was no fixed rate on the account Slomin’s customer service representative [redacted] offered [redacted] a new fixed rate of $and an agreement was emailed to [redacted] *** at [redacted] for him to accept A delivery was also released at his request Because [redacted] did not confirm the email offer sent to him he received his delivery at the posted retail price of $less the $variable discount which totaled $ To date [redacted] still has not accepted the new pricing offer." -- I actually called on SUNDAY 1/*/(I did not call on 1/2) for emergency oil burner service because my heating system was not workingThey refused to send a repair man to my house and told I should call back on 1/ [redacted] to resolveI decided to call someone else (No Doubt Oil Burner Service) and they fixed my heating system (this is really another item that should be addressed with Slomin's not upholding their own agreement to provide service upon demand but I did not make a big deal on this one)When I called back on 1/ [redacted] to find out what is going on, they told me that my account was cancelledI went into detail once again about the situation and they said they would release a delivery under the new account # [redacted] was very nice but in no part of the conversation did she say that I had to sign a contract to agree to the $I asked how much for the delivery and she quoted me that amountI advised her that I would call them to discuss the contract on the 3rd week of February to go over a fixed rate at that pointShe did advise that she would send me an email about the delivery but she did not say that the email would be a contractIt was not until I read the email that I realized they wanted me to sign a contract on fixed pricing and it was not until I actually received a delivery that they decided to charge me $per gallon above their quoted rate-- If -- and only if, I knew they were going to charge me that much, I would have not had them make the deliveryIn Summary: My experience with Slomin's oil since inception has been a nightmareHorrible verbal communication, and their unwillingness to provide top notch customer service to their clients in order to rectify issues to keep their customers happy, has been a major issueThis is why I will never use them going forward for oil delivery & burner serviceI expect them to honor their $rate In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

February 26, [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s does apologize for the inconvenience we may have caused [redacted] and we acknowledge our role in the matter [redacted] has spoken with Slomin’s [redacted] and it appears he was able to settle her issueIf you should have any questions, please contact me at ###-###-####Sincerely, [redacted] Slomin’s Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for helping to get this matter closed so quickly Sincerely, [redacted]

[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** [redacted] has been a valued long term customer with Slomin’s since January Since that time he has also maintained an exemplary record On 22015, [redacted] contacted our customer service center with interest in getting an alarm system upgrade After meeting with Slomin’s consultant Marty on 22015, [redacted] signed a new agreement to have his alarm system monitored for a period of five years to receive our free alarm upgrade package In addition to that he also purchased an additional keypad for $and an additional motion detector for $totaling $Slomin’s completed the upgrade at [redacted] ***’s home on The upgraded keypads that [redacted] has in his home now, have the capability of being accessed remotely from a internet connected wireless device and/or desktop computer There was no cost to [redacted] to have this feature installed, but there is a monthly cost of $added to [redacted] ***’s monitoring for this option Upon completion of the alarm installation, [redacted] attempted to access the remote keypad from his android smartphone After trouble shooting attempts, [redacted] ***’s was informed that the software on his android phone was not compatible with the current Slomin’s application It was confirmed that the remote keypad could be accessed from all of [redacted] ***’s other internet connected devises Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention We apologize for any inconvenience [redacted] feels we may have caused him and his family but his alarm system is up and functioning properly Slomin’s cannot reinstall [redacted] old alarm system as he is requesting Nor can Slomin’s credit [redacted] ***’s account for the $additional equipment charges because it does not apply to the remote keypad which [redacted] ***’s complaint is based As mentioned above there is, no cost for installation of the remote keypad This feature is a monitoring option that is already programmed in the new keypads that [redacted] has The problem lies only with [redacted] accessing the remote keypad from his current smartphone Slomin’s is still currently working on a compatible application for the many customers who have the updated android version software and we expect it to be available shortly Until the application becomes available, Slomin’s has already removed the additional $monthly monitoring cost for the remote keypad access from [redacted] ***’s account As previously advised to [redacted] ***, Slomin’s will notify him when the new application has been established If you should have any questions, please contact me at ###-###-####Sincerely, [redacted] ***

April **, The Revdex.com [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** [redacted] signed with on to receive our guaranteed fixed heating oil price of $for one year as well as Slomin’s Econo Pak Service Plan for $ As mentioned in the guaranteed fixed heating oil price agreement, “all of customer’s heating oil requirements must be purchased from Slomin’s and is supplied under Slomin’s automatic delivery system” This statement is also indicated under the Delivery requirement/Automatic renewal section of the Econo Pak Service Plan Any new client who does not agree with the terms and conditions after reviewing the agreement in its entirety can cancel within three business days without penalty Slomin’s holds the first delivery from being made during this period as well(See attached guaranteed fixed heating oil pricing agreement, Econo Pak Service Plan and notice of cancellation) Slomin’s automatic delivery system weighs many factors Factors include the customer’s prior usage, weather forecast, and the number of delivery vehicles available Because [redacted] just began his relationship with Slomin’s in March, we must pay extra attention to new accounts as we do not have a complete delivery history to maintain a more accurate delivery schedule On each delivery our intent is to fill the oil tank when we estimate the customer is at approximately half Our customers do have the option of requesting Slomin’s minimum gallons on delivery which is gallons During the heating season however, requesting just the minimum gallons and not allowing tank to be filled on delivery can possibly cause deliveries to be made more frequent Slomin’s does not provide will call for oil deliveriesAs a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possibleIf a customer allows themselves to run out of oil any service rendered relating to running dry is chargeable [redacted] [redacted] first oil delivery was made on for gallons which would indicate that his oil tank was close to being empty [redacted] next scheduled delivery is expected to be around If he would like to delay his next delivery Slomin’s can hold [redacted] ***’s next oil delivery to be made after due to the summer season If [redacted] does not want his tank filled on each delivery we can add instruction to deliver minimum gallons only on each delivery as previously mentioned Slomin’s also offers a budget plan that begins in June To make paying for oil a little easier for the winter, with the budget plan our customer pay a set amount each month regardless of how much oil is delivered Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter, but we do not believe that Slomin’s has conducted itself in any manner that would warrant intervention We ask that [redacted] contact our customer service center at his earliest convenience if he would like to discuss the option mentioned above Unfortunately should [redacted] decide to discontinue his services with Slomin’s at this time, he will be subject to an early termination fee of $as indicated on his oil pricing agreementIf you should have any question, please contact me at ###-###-####Sincerely, [redacted] Slomin’s Inc

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I still believe the service I received was borderline reprehensible, I took the offer to cancel my contract without an early termination fee. I still feel misled and bullied into this particular decision but at a certain point it's not worth the irritation to fight anymore. Sincerely, [redacted]