Slomin's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their insurance company has been in contact with me, they sent a claims adjuster to my home on Friday but I have not heard from the insurance company or Slomins as of yet.Thank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] began her relationship with Slomin’s in July for oil delivery and service Since that time [redacted] has left and returned to Slomin’s several times On 122014, Slomin’s sent [redacted] a special email promotion for former customers which they chose to take advantage of With any new contract, Slomin’s holds our first oil delivery for three business days during the consumer rescind period While completing the email offer sent, the [redacted] s requested their first delivery be held until which was more than thirty days from their sign up date (See agreement attached) The morning of 22015, Slomin’s was contacted by the [redacted] s because their boiler was not operating We arranged for an emergency service visit to the home to check the boiler Upon our technician’s arrival to the [redacted] s home it was found that the boiler was not operating because their tank ran out of oil Because the [redacted] s allowed their system to run out of oil by requesting their first delivery be held until causing the need for service, they were charged a dry service fee of $to prime the boiler and clear the oil lines They were also charged $for a ten gallon oil drop totaling $before applicable tax After Slomin’s completed the service, a full delivery was made to the [redacted] home Slomin’s could not inform [redacted] of a possible dry service charge prior to our technician arriving to the home Based on the customer’s request to hold their oil deliveries until 22015, Slomin’s did not believe the [redacted] s to be out of oil In an attempt to try and work with [redacted] and resolve her issue, Slomin’s [redacted] offered to discount the dry service fee of $by 50% and reduce the ten gallon oil drop to her fixed price of $totaling $22.99, reducing the service charge from $to $ Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention Slomin’s does apologize for any inconvenience [redacted] feels we may have caused As mentioned above, Slomin’s could not inform [redacted] of a possible dry service charge prior to our technician arriving to the home There was no way for our office to know that based on the information they providedThe [redacted] s request to hold their first oil delivery for such a long period of time during the winter was the cause of their boiler not operating which is why they were charged for the visit As already offered to [redacted] , Slomin’s is still willing to reduce the cost for the dry service and ten gallon oil drop to $ Upon receipt of payment, Slomin’s will remove the remaining $balance due from the service rendered on If you should have any questions, please contact me at ###-###-####Sincerely, [redacted] Slomin’s Inc

[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** [redacted] has been an exemplary customer with Slomin’s since Since [redacted] ***’s security equipment installation on 62008, Slomin’s has visited her home five times The first visit after the installation was on to rearm a door that had been replaced The second service rendered was on to repair a zone that was showing open During this visit [redacted] also had two motion detectors and one keyfob (wireless remote) installed for a total cost of $ In lieu of paying for the items, [redacted] agreed to extend her monitoring agreement for an additional thirty six months (See attached signed authorizations) Slomin’s third visit to [redacted] ***’s home was on because the open zone issue that was serviced on had re-occurred Our fourth visit to the home was on to check [redacted] ***’s alarm system after issues of alarm were reported The last and most recent service rendered at [redacted] ***’s home was on to check errors that were displayed on the alarm keypad In May of 2014, [redacted] spoke with Slomin’s customer service supervisor Michael regarding her issue of not being able to hear her siren As mentioned above [redacted] has been a customer of Slomin’s since and we had visited her home several times As a customer courtesy Michael offered to install a second siren for [redacted] at no cost to her We attempted to perform the installation on 52014, but there was no one home when our technician arrived Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention Unfortunately as with all mechanical equipment things can go wrong at any time but the issues that [redacted] describes in her complaint Slomin’s feels can be resolved We understand that having to wait home for service can be inconvenient for anyone but we have always given [redacted] an approximate window of time for our technician’s arrival to try and accommodate her If [redacted] is still having a problem with her alarm system, Slomin’s would like to arrange for a field supervisor to go her home to do a complete check of her system Slomin’s is also still willing to install the second siren at no cost as previously offered We ask that [redacted] contact us at her earliest convenience if she would like to arrange for this visit Should [redacted] decide that she would still like to cancel her service with Slomin’s there still remains a monitoring obligation on her account of thirteen months that will bill $ Because [redacted] account has always been in good standing with Slomin’s, we are willing to offer a reduced amount of $to settle her monitoring obligation if paid by If you should have any questions, please contact me at ###-###-####Sincerely, [redacted] ***

[redacted] *** [redacted] [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted] Slomin’s V.Pof marketing Chris has been in contact with [redacted] and was able to resolve [redacted] ’s issueIf you should have any questions, please contact me at ###-###-####Sincerely, [redacted] Slomin’s Inc

[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] As a full service heating oil company when a customer reports to our office that they have no heat in the home, during the winter months is always a priority When same day emergency service is requested the average wait time is expected to be four to five hours Some days when we are very busy the average wait time can be up to six to eight hours Expected wait times can also be hindered if customer requests a particular time frameWith that being said Slomin’s still tries to minimize wait times and adhere to a reasonable requested time frame where ever possible Slomin’s does try to service emergency calls in the order as they come in However if it is sensible for us to service another customer who is in the immediate area we would do so Trying to honor a customer’s requested time frame can also affect the order of response to a service visitOn when [redacted] reported her no heat issue [redacted] requested our technician not arrive before 12:pm Because [redacted] requested the afternoon, the window of time for Slomin’s technician to arrive would have been from 12:00pm to approximately 5:00pm [redacted] contacted our office several times the afternoon of because she was unhappy expected wait time for our technician At approximately 3:00pm Slomin’s technician was dispatched to [redacted] ’s home and arrived at approximately 3:50pm which was within four hours of [redacted] requested time frame of after 12:00pm Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention Slomin’s does apologize for any inconvenience [redacted] feels we may have caused her and her family but we do not believe that we have conducted ourselves in any manner that would warrant intervention [redacted] fixed price agreement is in effect until or up until delivered gallons, whichever comes first To date, [redacted] has taken gallons Should [redacted] decide that she would like to cancel her service and deliveries with Slomin’s, she should contact customer service at her earliest convenience to do so Slomin’s is willing to eliminate her early termination fee of $ If you should have any questions, please contact me at ###-###-####Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Thank you very much for attempting to resolve this issue Unfortunately it does not Their cancellation of our account is based off an assumption and not fact I am truly appalled by their statement Slomin's is a large and respected company and I did not expect them to act in such a manner as they are Not once was an admission made that oil was being received from a different company If Slomin's calls are recorded than that would prove my statement I appreciate the attempt to cut the bill in half but there should not be a bill at all Please let us know how this goes Thank youIn addition I would like to add that not once did Slomin's hold up to their end up the contract in regards to negotiating prices on oil My contract stated that I was locked in for a certain price and I could change that price based on going rates This process has been a true inconvenience for our family and I hope that it can be resolved the way we would like Thanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted] Slomin’s has received [redacted] ’s estimate for repairs Slomin’s has filed a claim with our insurance company and all future correspondence will be between [redacted] and [redacted] insurance If you should have any questions, please contact me at ###-###-####Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I have gotten an estimate from the [redacted] **, which was faxed to Slomins yesterday I am waiting for a responce from Slomins in re: to the submitted estimateThank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

December**, The Revdex.com [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] ***Slomin’s account with [redacted] *** at [redacted] ** is no longer being handled by our office [redacted] ***’s account has been assigned to our attorney for further collection action If you should have any questions, please contact the office of [redacted] *** at ###-###-#### Sincerely, [redacted] Slomin’s Inc