Slomin's

[redacted] [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] has been communicating with Slomin’s customer service supervisor Patricia Her issue as described in her complaint has been addressed and appears to have been resolved In lieu of refunding [redacted] $for her Econo Pak Service Plan, Slomin’s performed a non-covered service at [redacted] ’s home on to add anti-freeze to her heating system This service would usually cost $and Slomin’s rendered at no charge Slomin’s has also agreed to reimburse [redacted] the cost she incurred to hire a plumber for her home [redacted] ’s refund is currently being processed Slomin’s does apologize for any inconvenience we may have caused [redacted] If you should have any questions, please contact me at ###-###-####Sincerely, [redacted] Slomin’s Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The only response I received was it was sent to collectionsThere was no real resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted] ***As written in our previous response, Slomin’s position does remain the same [redacted] original agreement will remain in effect until or until approximately delivered gallons, whichever comes first Should [redacted] choose to cancel his agreement at this time, he will be subject to an early termination of $If you should have any questions, please contact me at ###-###-####Sincerely, [redacted] ***

[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s has acknowledged the large delivery made to [redacted] ’s home and we apologize for any inconvenience we may have caused In an attempt to try and resolve [redacted] ’s complaint Slomin’s offered a payment plan of $for twelve months interest free We understand that budgeting is very important however under the circumstances Slomin’s feels this would be a fair resolve Although Slomin’s supplies oil deliveries to its customers on an automatic delivery bases, due to the large amount of fuel that was delivered to [redacted] ’s home, we have placed his account on a “will call” status This means that no further deliveries will be made to the premises unless [redacted] contacts customer service to request one If you should have any questions, please contact me at ###-###-####Sincerely, [redacted] Slomin’s Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: slomin's has not provided the Revdex.com with accurate and or has falsified information pertaining to their responseFirst, When I contacted slomin's and asked them to allow me to talk with [redacted] in an effort to prove that he did not tell me or made me aware of their exclusive policy after they refused to deliver the oil and threaten to close my account; they told me that they had a lot of [redacted] s working for them and could not identify the [redacted] who performed the bait and switch on me; so it is quite interesting that they mentioned him in their response Second, the delivery schedule, is them stating the obvious, however they did not indicate that I spoke with [redacted] ’s supervisor regarding this prior to me signing the contract because of my initial concerns about not have the fund to pay during the summer months To which he told me, it was ok to refuse the delivery if I did not need it when they calledHe did not mention at no point during the conversation slomin's "termination for inactivity" policy according to the responseThird, slomin's stated they could not deliver the oil because our tanks were full, I can assure you that our two gallon tanks have never been fullOn 11/ [redacted] they told my [redacted] year old mother that there was a problem and they would come back the next day to fix it and deliver the oil, no one came back or called me to make an appointment (lies)Therefore how could slomin's state "if no problem is found, than that is usually an indication that the oil tanks is full" if they never came back to resolve said problem in our system I knew there was no problem after my MOTHER called another oil company four days later and they were able to deliver without any problemsWHY WOULD I CALL FOR A DELIVERY IF OUR TANKS WERE FULLFourth, My Mother called her oil company without my knowledge in an effort to avoid death!!! She did not sign a contact with slomin's I didWith respect to the pricing statement, that is a bold face lie!!! I knew my price going in and signed the contract, I never stated I had a problem with their pricePlease find attached the proof that I [redacted] did not order the oil and that our system was working fineFifth, slomin's has accessed my credit information without my permission, and is seeking to destroy my credit with this ghost bill they have created For this reason and the ones mentioned above, they have proven themselves to be a dishonest business with dishonest practices and needs to be regulated to ensure they don't continue to harass the public at large In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] %

February **, The Revdex.com [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] The [redacted] ’s have been very good customers with Slomin’s since We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations Slomin’s does acknowledge that there appears to have been a misunderstanding with the [redacted] ’s need for service on On we experienced one of the coldest days on record which resulted in one the busiest days in our company’s history When temperatures drop below freezing, as a full service provider we sometimes have to make difficult decisions trying to wean out actual heating emergencies versus services that do not necessarily require immediate attention This is done by asking standard trouble shooting questions We rely on our customers to deliver the most honest, accurate information possible and ask them to follow any tips we give during extreme cold days if it applies Upon our technician [redacted] arrival to the [redacted] home on 22015, it was found that the cause of no heat in part of the home was due to frozen pipes [redacted] who is a veteran mechanic with Slomin’s for over twenty years recommended the [redacted] ’s contact a plumber All of our customers are entitled to obtain a second opinion if they do not agree with our diagnosisHowever, there is no benefit to Slomin’s by leaving the [redacted] ’s without proper heat thru out their home especially on days where temperature are way below freezing Furthermore, intentionally creating a problem can lead to multiple service visits to a home that can inconvenience a customer and utilize hours of labor for Slomin’s which are not beneficial to either party [redacted] was in contact with our office on 22015, [redacted] spoke with Slomin’s customer service supervisor [redacted] to discuss his disagreement with the service rendered at his home on [redacted] asked that Slomin’s be responsible for any fees incurred for the plumber visiting the home because he did not believe the cause was due to frozen pipes At this time [redacted] had not contacted a plumber [redacted] advised [redacted] to provide Slomin’s with a report from the licensed plumber with their diagnosis and/or repairs performed for review and to determine any possible liability On [redacted] spoke with Slomin’s customer service supervisor [redacted] During their conversation, [redacted] was asked again to supply documentation from plumber substantiating his claims [redacted] replied that he was unable to provide because service was performed by a friend [redacted] then proceeded to request his account be cancelled and his contract void which he was advised by [redacted] that Slomin’s could not doSlomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention As mentioned above the [redacted] ’s have been very good customers with Slomin’s since and we have always provided them with service when requested Slomin’s would never deliberately upset a customer that is in good standing like the [redacted] ’s and for that reason they continue to take advantage of Slomin’s free Econo Pak Service Plan The [redacted] ’s had a no heat issue prior to Slomin’s technician arrival to the home Our intention was to get the heat restored in the home and when we could not, [redacted] provided the [redacted] ’s with his professional diagnosis Unfortunately as already explained to [redacted] , should he decide to cancel his heating account with Slomin’s at this time he will be subject to an early termination fee of $as indicated in his agreementIf you should have any questions, please contact us at ###-###-####

[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] signed with Slomin’s on for automatic delivery to receive our guaranteed fixed heating price of $for twelve months or up to approximately gallons [redacted] ’s fixed price agreement states that upon expiration, Slomin’s will continue to make automatic deliveries at Slomin’s retail heating oil price on the date of delivery [redacted] had the option to lock in a new fixed rate or cancel without penalty once his agreement expired but neither was done On 122014, the [redacted] ’s did indeed refuse our attempt at making an oil delivery to their home However this was not the first time a delivery was refused while under contract On a delivery was refused and our driver was informed that they also burned wood to supplement heat in the home The [redacted] ’s next deliver was re-projected and made on On 62014, Slomin’s attempted to make the next scheduled automatic delivery and it was refused again with the request that their next delivery be held until September which we honored Slomin’s made the next scheduled delivery to the [redacted] ’s home on After the delivery the [redacted] ’s approximate gallons was fulfilled When Slomin’s attempted to make the next delivery on 122014, as already mentioned the delivery was refused As done for the [redacted] ’s prior the next delivery was re-projected The delivery made on went out as scheduled because there was no request made to cancel the account After reviewing [redacted] ’s complaint, he makes many references to Cash on Delivery oil suppliers Slomin’s is a full service heating company and should not be compared to COD As a full service supplier, Slomin’s is able to reserve future fuel supply and offer guaranteed fixed rates which are very competitive based on market conditions Also the automatic deliveries are intended to give consumers who choose a full service company the peace of mind of not having to worry about their oil deliveries, especially during the winter months and risk running out of oil COD oil prices are intended to attract consumers by the low fuel cost they can offer, but their prices can also vary based on current market conditions and/or the amount of fuel that is ordered To get a low price typically you would have to order gallons or more and to get their best price would have to order gallons or more COD suppliers also require payment in full before the delivery is made by credit card or by cash at the time the delivery is made The delivery that Slomin’s made to [redacted] ’s residence on was delivered at $per gallon which was $less than their previous fixed rate On that date of delivery the average home heating oil cost for the lower hudson region was $per gallon which Slomin’s charged well below(See attached www.nyserda.gov) Slomin's has always cooperated with The Revdex.com in resolving matters that come to your attention We are family owned and operated company that has been in the business of taking care of homeowners since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations On [redacted] spoke with Slomin’s [redacted] who offered her a new fixed rate of $ The offer was not accepted at that time but [redacted] advised [redacted] that she would call back after speaking with [redacted] On [redacted] contacted our office by phone and email to request his account be cancelled which was done the same day In an attempt to resolve [redacted] ’s complaint, Slomin’s is willing to settle the delivery made of gallons at the $per gallon offer given on if full payment of $is received by Upon receipt, Slomin’s will remove any remaining charges from [redacted] ’s accountIf you should have any questions, please contact me at ###-###-####Sincerely, [redacted] Slomin’s Inc

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The amount of the contract was met, they confirmed it and did not deliver anything on 1114 they told me as much, they trespassed on my property without my permission and I am not about to tolerate that type of illegal activity and will not be paying for this illegal act. [Your Answer Here] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I had no frozen pipes their technician disconnected a wire that was attached to my pump and my thermostat that would not as they say connect to each other and start boiler to provide heatThank god my friend who is a licensed plumber and works for [redacted] plumbing division for over 30yrs fixed it by reconnecting the loose wireSo as for Slomins helping me in anyway NO all they did was upset my pregnant wife and myselfAs for free service it's not free nothing is free so Slomin's is good for oil and sometimes I question that also but as for explaining and listening they are far apart and would never recommend them to anyoneYes [redacted] said get proof and I can not give any since I really was not charged only paid a friend travel and food expenses and also my blow torch I had to buy for "frozen" pipes so out bucks oh well I think the company knows it's tech made a mistake and can't or won't addmitt the truth but I see nothing will happen anyway but until my contract is up they better deliver my oil on time and maintain my boiler as in so call free service plan when I call until sept In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

December **, The Revdex.com [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] On 122014, [redacted] had a conversation with Slomin’s [redacted] *** During this conversation *** was able to settle [redacted] complaint and her account was cancelled If you should have any questions, please contact me at ###-###-####Sincerely, [redacted] Slomin’s Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Slomins does not care about the customerThey can't even make an apology for poor customer service which has happened severaltimes over the course of my contractThey are justifying their actions based on my attempts to work with them with regards to service timeframeThis is a poor excuse and a poor way to treat a customerI will not accept their sorry attempt at a resolution Sincerely, [redacted]

[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** [redacted] signed with Slomin’s on for automatic oil delivery to receive a fixed rate of $for one year up until approximately delivered gallons He also purchased Slomin’s Econo Pak Service plan for his heating system Upon expiration of [redacted] ***’s fixed price agreement on Slomin’s does continue to make automatic deliveries at the retail heating oil price on the date of the delivery unless he chooses to obtain a new fixed rate or discontinue his services As a courtesy Slomin’s added a $variable rate discount because no new agreement was madePrior to Slomin’s delivery to [redacted] ***’s home on 12015, the last delivery we made was on This was because his deliveries were on hold due to a past due balance and we made many attempts to contact (See ledger attached) On [redacted] ***’s made a payment of $which left him with a $balance and eligible to receive an oil delivery Slomin’s continued to try and contact [redacted] and did not release a delivery because of the many months of account inactivity On [redacted] sent an email notification in response to our attempt to contact and informed us that he did not want his account closed Again we tried to contact [redacted] to discuss his account in depth due to its status but to no avail and subsequently his account was cancelled On [redacted] contacted our office to request an oil delivery [redacted] account was inactive and there was no fixed rate on the account Slomin’s customer service representative [redacted] offered [redacted] a new fixed rate of $and an agreement was emailed to [redacted] at [redacted] for him to accept A delivery was also released at his request Because [redacted] did not confirm the email offer sent to him he received his delivery at the posted retail price of $less the $variable discount which totaled $ To date [redacted] still has not accepted the new pricing offerSlomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention Upon receipt of this complaint Slomin’s has cancelled [redacted] ***’s account as he requested Unfortunately [redacted] chose not to accept our new pricing offer and is not entitled to any reduction on the cost of his oil deliveryIf you should have any questions, please contact me at ###-###-####Sincerely, [redacted] Slomin’s Inc

[redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Please find attached guaranteed fixed heating oil price agreements signed by *** [redacted] dated The term of these agreements are for one year or up to approximately gallons, whichever comes first Slomin’s is a full service heating company and as our agreements state, all heating oil shall be supplied under the Slomin’s automatic delivery system As requested by [redacted] , his account signed located at [redacted] in [redacted] has been cancelled and the $early termination fee has been waived To settle [redacted] ’s complaint as asked, Slomin’s has also cancelled his account at [redacted] in [redacted] The early termination fee of $will be waived as well [redacted] will also receive a full credit for his Econo Pak Service Plan in the amount of $that will be applied to his balance The remaining balance due by will now be $$If you should have any questions, please contact me at ###-###-####Sincerely, [redacted] ***

April **, [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] and [redacted] have been customers with Slomin’s since November for oil delivery and service On Slomin’s sent a notice to the [redacted] ’s that their account was at risk of being cancelled due their past due balance Because of their delinquent status this was also affecting their automatic delivery requirement under the terms of their fixed price and service agreements On 4/01/2015, [redacted] contacted our office to make a payment on his account and also inform us that he no longer wanted Slomin’s to deliver to his home Slomin’s customer service representative [redacted] informed [redacted] that he was still under contract to purchase all of his oil needs from Slomin’s but [redacted] confirmed that he had obtained oil from an outside supplier Due to [redacted] ’s request to stop his oil deliveries and the admission of taking oil from others, the [redacted] ’s heating account was cancelled [redacted] also decided against making a payment at that time and advised [redacted] he would be mailing payment in [redacted] and [redacted] ’s oil consumption has dropped substantially with Slomin’s: November 2012-– total delivered gallons December – November – total delivered gallons December to date – total delivered gallons Considering that this winter was one of the coldest winters we have experienced on record, [redacted] and [redacted] ’s recorded delivery total for this heating season contributes to [redacted] admission of purchasing oil from an outside company Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention Prior to [redacted] conversation with Slomin’s customer service on 42015, the last contact made by phone from [redacted] ’s was on and for an oil delivery after their past due balance was paid Slomin’s made a delivery on and that was the last we delivered to the [redacted] home Slomin’s does apologize for any inconvenience [redacted] and [redacted] feel we may have caused but unfortunately we cannot remove the $termination fee from their account In an attempt to try and resolve the [redacted] ’s complaint, Slomin’s is willing to settle their obligations for $paid by Upon receipt of payment, Slomin’s will remove all remaining charges from the [redacted] ’s accountIf you should have any questions, please contact us at ###-###-####

[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] signed with Slomin’s on for automatic delivery to receive our guaranteed fixed heating price of $for twelve months [redacted] ’s price agreement states that upon expiration, Slomin’s will continue to make automatic deliveries at Slomin’s retail heating oil price on the date of delivery [redacted] also had the option to lock in a new fixed rate or cancel without penalty once his agreement expired but neither was done On after Slomin’s delivered to his home Slomin’s retention department specialist [redacted] reminded [redacted] of our automatic delivery policy as indicated in his agreement The price per gallon that [redacted] was charged on was $per gallon This price was $higher than [redacted] fixed rate of $that expired on On the date of delivery the average home heating oil cost for long island was $which Slomin’s charged well below (See attached [redacted] ) During this call [redacted] requested to have his account cancelled because he would now be using a Cash On Delivery company (COD) The market price for oil is still averaging $per gallon The price of $per gallon [redacted] mentions in his complaint is well below current average cost Though oil prices below $per gallon may be available for purchase with a COD company if gallons or more is ordered, Slomin’s is not a COD company As a full service provider, Slomin’s is very competitive within current market conditions but our prices as well as other full service companies cannot be compared to COD companies Slomin’s supplies oil deliveries to its customers and allows up to thirty days for the oil to be paid for COD companies require payment by credit card prior to the delivery being made or cash payment at time of delivery Slomin's has always cooperated with The Revdex.com in resolving matters that come to your attention We are family owned and operated company that has been in the business of taking care of homeowners since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations As of [redacted] ’s account has been cancelled and the balance for the last delivery was paid in full on Unfortunately Slomin’s cannot issue any refund to [redacted] If you should have any questions, please contact me at ###-###-####Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still cannot access my money in my bank account and do not see the justification for Slomin's action...freezing my account for non-payment which may total $is ridiculous I insisted that they come by and get their equipment but no one has...this is not resolve My salary goes through this account I also have critical bills that need to be paid, not to mention that this is a major holiday season and for them to hijack my salary is bullying...also, who will be responsible for any late fees incurred for paying my mortgage and utility bills late Please help me resolve this...thanks [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your Answer Here] Slomins did Not deliver the gallons as stated in their responseThe tank was indeed stuck before and after the deliveryNo one from Slomins has been here since the complaint to stick the tankSlomins suggestion of having the driver stick the tank before and after the delivery is unacceptablePlease explain how this would discourage Slomins from delivering less oil than they promiseAs I have stated in the complaint, I have stuck this tank many times when having oil delivered by Suffolk Oil CoWithout incidentSlomins should admit the "error" or "theft of service" and immediately deliver gallons on a schedule dateAt that time, I will stick the tank as I have always done In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] [redacted] *** Complaint ID: [redacted] Please accept this notice Slomin’s response to the complaint of consumer [redacted] *** Slomin’s has acknowledged our error and we apologize for any inconvenience we may have caused.Due to the large deliveries made to [redacted] s home as a consumer courtesy Slomin’s extended the payment terms interest free for the deliveries that are usually due within ten days Slomin’s made a large delivery on of gallons Even though the balance from that delivery was not yet paid in full based on our payment arrangement with [redacted] ***, Slomin’s still made a delivery to [redacted] home because she ran out of oil For [redacted] s delivery made on 32015, Slomin’s intended to deliver her requested gallon maximum as noted on her account Regrettably our service department arranged for the emergency oil delivery due to the service rendered the prior evening The gallon maximum request was neglected and we delivered gallons Slomin’s is truly sorry for our error [redacted] does not have a service contract with Slomin’s But because of our error, in addition to the payment arrangements Slomin’s made with [redacted] ***, we rendered two emergency service calls at her home at no cost to her Also as an extended courtesy, Slomin’s lowered [redacted] s guaranteed fixed heating oil price from $to $for the delivery made on Slomin’s does apologize for any inconvenience we may have caused [redacted] and her family As already mentioned Slomin’s has acknowledged our error and we hope [redacted] can accept our apology Unfortunately Slomin’s cannot waive the cost for gallons of the gallon delivery made on Slomin’s feels we have been more than fair in this situation and everything we have done for [redacted] was in an attempt to make up for Slomin’s mistake We understand the thought of such a large oil debt can be worrying However the fact is that the oil delivered will be needed and used At this time [redacted] s obligation to Slomin’s has been fulfilled Slomin’s will continue the extended payment options with [redacted] without interest Currently [redacted] s balance is $ Slomin’s recommends a monthly payment of $starting April thru September If [redacted] would like to continue to receive oil deliveries from Slomin’s, she can contact customer service at her earliest convenience to discuss new oil pricingIf you should have any questions, please contact us at ###-###-####Sincerely, [redacted] Slomin’s Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** [redacted] met with Slomin’s representative Wenwood who participates in our door to door solicitation for alarm and heating services on Unfortunately we cannot confirm what may have been discussed with [redacted] and Wenwood, but [redacted] did make the decision to sign with Slomin’s to receive our guaranteed fixed heating oil price of $ As mentioned in the guaranteed fixed heating oil price agreement, all of customer’s heating oil requirements must be purchased from Slomin’s and is supplied under Slomin’s automatic delivery system Any new client who does not agree with the agreement terms and conditions after reviewed in its entirety can cancel within three business days without penalty (See attached guaranteed fixed heating oil pricing agreement and notice of cancellation) Slomin’s automatic delivery system weighs many factors Factors include the customer’s prior usage, weather forecast, and the number of delivery vehicles available Because [redacted] just began his relationship with Slomin’s in December, we do pay extra attention to new accounts as we do not have a complete delivery history to maintain a more accurate delivery schedule On each delivery our intent is to fill the oil tank when we estimate the customer is at approximately half Slomin’s does allow its customers to go on a call before delivery status should they request it Although a specific reason is not mandatory to go on call before, this request is meant to assist those customers who may have pets or locked gates and need to be notified when their delivery will be coming Slomin’s customers do have the option of declining their automatic scheduled delivery If a delivery is turned away by our customer, it then gets re-projected for approximately 2-weeks Customers that refuse a delivery can sometimes hinder Slomin’s automatic delivery schedule By refusing deliveries, customers must be mindful of their oil levels because if they allow themselves to run out of oil they will be responsible for the cost associated with service to have the boiler restarted Furthermore if a customer declines to take their scheduled delivery multiple times, their account can be subject to termination for inactivitySlomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter Slomin’s has always been a full service provider and have never portrayed ourselves as anything else As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible Slomin’s does apologize for any inconvenience [redacted] feels we may have caused him However, should [redacted] decide to cancel his services with Slomin’s at this time he will be subject to an early termination fee of $If you should have any questions, please contact me at ###-###-####Sincerely, [redacted] Slomin’s Inc