Smartfares

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have not offered me any money  or refund of monies owed or any explanation of why they have stolen a further AUD$300 from my account above the GRAND TOTAL shown to me on their website!!!As shown on my photo of their website my GRAND TOTAL  was AUD $2353.65 and yet they have withdrawn the following amounts23 October.    AUD $1469.4923 October    AUD  $1065.3723 October.   AUD.  $41.7826 October.  AUD  $44.08 foreign currency transfer fee!!!!26 October.  AUD. $31.95.foreign currency transfer fee!!!26 October.  AUD. $1.25.  Foreign currency transfer fee!!!!This company has so far taken from my bank account a total of  AUD $2653.92.       They have STOLEN from me over AUD $300 !  No where did they indicate they would charge foreign currency transfer fees and my GRAND TOTAL was displayed to me in AUD$!  It is scandalous how they are trying to rip customers off- if I'd of know I would have booked elsewhere, appalling  behaviour from a company.
Regards, 
[redacted]

Revdex.com, It does not appear this customer’s reservation was ever ticketed or confirmed. I cannot find any charges associated with this customer. If the customer still believes he...

is charged, please have him send me a copy of his bank statement to confirm. Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-7599 x [redacted] – FAX: (858) 408-3815EMAIL: [redacted]@lbftravel.com

Revdex.com,I cannot locate a duplicate charge. Please have the customer send a copy of the bank statement that shows two charges from our company.Regards,
Roman";mso-fareast-theme-font:minor-fareast;
color:gray;mso-no-proof:yes">[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: [redacted]
EMAIL: [redacted]

Tell us why here... I am not sure what he objects to.   We have no control over your credit cards.
That would be something to discuss with them directly.

refunded $46.00.  After research realized this was issued in error.
Advised Ms [redacted] of refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Are they serious?? They didn't answer a single issue I raised. But yes I did get my money back because I had my credit card cut off all contact with them. But my complaint wasn't about the money- it was and is about the unprofessional, sneaky and devious dealings of this third-party airline ticket seller. Never again and I hope others read about my experience and steer way clear of SmartFares or whatever name they are d.b.a.

Revdex.com,
I do not see any additional information submitted by this customer. He states that he is speaking with Mr. Harders. We already have a senior manager working on it as well. What is the further information that he submitted?
Regards,
[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: (858) 408-3815EMAIL: [redacted]

Tell us why here...I show our agent [redacted] contacted Mr. [redacted] yesterday Mar 5, 2016.   She was able to rebook his return on the correct date.  Unfortunately there was no availability for him to return around noon.    Mr. [redacted] agreed to the new return time at...

505pm on May 16 2016.  [redacted] complete the ticket exchange at no extra cost to Mr. [redacted]. 
We apologized and agreed this was an agent error. 
we have resolved this complaint

ID [redacted]
 
RE: Complaint against Smartfares on 6/26/14
 
Dear [redacted] and [redacted],
 
This issue is NOT RESOLVED and should not be closed. I have responded to emails, and have given Smartfares the information they needed twice via email and phone. I have not yet received my full refund as promised. Please reopen this complaint until it is resolved and I have received my full refund.
 
Thank you for your assistance.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They take a month to respond with generic responses. ..I included my Booking/ Confirmation/Order # , Dates and Amount .... how more  detailed can you be ...
Regards,
[redacted]

We had one of our Spanish speaking agents contact the passenger.    It appears the problem was with American Airlines not us.   This is something she will need to take up with American. They had an overnight in Dallas.    She said her boarding pass said Gate...

D. In the morning that is where they proceeded to go. However American had changed the gate.  Apparently this change resulted in the passengers missing the flights.   In speaking with American Airlines they state the tickets were exchanged in Dallas.
It appears this is something that needs to be taken up with American direct.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will...

consider this complaint resolved, with following reservations:1) Since it takes up to two weeks for refund to be made to Credit Card, I would like to reserve acceptance for 15 days from today in order to make sure payment has been made.2) I received an email from the Supervisor of Customer Service at [redacted] (parent corporation I believe) that stated the actual refund which has been processed is not for the amount shown on the Revdex.com site ($32.21), but for the entire amount I was seeking which is stated in email as being $475.75.If both of the above conditions are met I will accept this as a satisfactory resolution. Thanks to Revdex.com!
Regards,
[redacted]

Revdex.com,
I sincerely apologize for the trouble this customer had reaching our company. We have upgraded our phone system recently, as well put in a redundant internet connection for our remote call center location in order to hopefully avoid problems like this in the future. It appears...

this customer did get a hold of an agent successfully and was able to cancel his reservation. A ticket was never issued and this customer was never charged.
Once again, I apologize for the time wasted. If this customer would like to book again, he can contact me directly and I'll have a senior travel agent in San Diego book him over the phone with all fees waved.
Regards,[redacted]
Senior Executive Administrator
DIRECT: ###-###-#### – FAX: ###-###-####EMAIL:[redacted]@lbftravel.com

Revdex.com,I apologize for the experience this customer had. However, if the customer was not charged, there is nothing I can do to rectify the situation from a refund standpoint.If the customer would like to book again in the future, she can contact me directly through my information below and we will...

waive all fees.Regards,[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x 5[redacted] – FAX: [redacted]
EMAIL: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The remainder of the refund has now been received and this complain can now be closed.
Regards,
[redacted]

Revdex.com,
I explained the fees in my last response. This customer did not provide any new information.
We do not control airline fares. If there is a difference in fare, or an airline penalty to exchange a ticket, we have no control over the airlines rules.
Our company also charges an exchange fee which is clearly laid out in our terms and conditions. Exchanges are very time consuming and only well trained, experienced travel agents can perform them. We have to charge a fee for this service.
Regards,
 
[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: (858)
408-3815EMAIL: [redacted]

I used this company to purchase airfare tickets for a small group (7 tickets). I paid using a credit card and got a confirmation from Smartfares. However, they never sent all seven ticket numbers - 1 was missing. After contacting them numerous times and getting all kinds of excuses and delays, they finally confessed that the same flight was not available for the 7th passenger. They refused to refund or work with me in any way and would not answer calls or emails. As a last resort I turned to my credit card company who was able to resolve the issue for me.

I sent a email about a week ago that they made the refund . I guess it got lost . anyways yes it is resolved . thanks for the help from the Revdex.com. please let me know if you receive this notice . thanks for the help,
                                        ...⇄ [redacted]

Revdex.com,
LBF Travel did provide our service. We issued valid airline tickets. It is not our responsibility to make sure the customer gets to the airport in time for their flights, and this issue appears to an issue with the airline AeroMexico, not with our...

company.
There is nothing we can do in this instance.
Regards,
[redacted]
Senior Executive Administrator
DIRECT: [redacted] – FAX: (858)
408-3815EMAIL: [redacted]