Smartfares

I am very sorry Mr. [redacted] feels he was treated unfairly.   I listened to the call.   Our agent clearly misunderstood what Mr. [redacted] was asking.   Mr. [redacted] was saying if I find the same ticket online will I get a refund.  Our agent was saying "see if you can book it online for the lower fare".  Mr. [redacted] proceeded to book the flight he wanted for the price he saw.  He then wanted our agent to refund him the money for the ticket he just purchased online.   Keep his ticket but receive a refund.  Our agent would never agree to this.  I have determined Mr. [redacted] was out of line.   He kept pushing me to tell him our agent lied to him.  I completely understand what happened after listening to the call.  Mr. [redacted] was trying to get an airline ticket at no cost.  Had he purchased the original ticket from our agent, then found the lower fare online, we of course would have refunded the higher cost ticket.He never purchased a ticket over the phone.  He ended up booking online himself. As I explained to Mr. [redacted] this just a misunderstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I am unable to understand the response, yes this company is working on it. However it's been over year I haven't got my refund yet. I can't say that my complaint is resolved until I get refund.  
Attached visa statement shows all charges.
once I will receive refund, I will be more than happy to accept solution.
Regards,
[redacted]

We have researched this situation.   We have determined they are due a full refund for everything.
We have submitted a refund in the amount of $2746.62 and $500.00 today June 15 2016.
It appears this was an oversite on our sidw.

We stand by our statement from the previous members of this group.  This was a special fare thru one of our consolidators. The cost on United Airlines does not reflect the true cost of the tickets.  However has a courtesy since we have refunded the other members of the group refund the...

requested $743.22 as a courtesy.

Upon my research I find Mr. [redacted] was quoted $119.20 for his one way ticket on [redacted] Washington Reagan to Atlanta on Oct 9, 2017.He also purchased an insurance policy for $15.75.   Total cost $134.95.I am confused as to why he is challenging the cost of the...

ticket.  He was not under any obligation to purchase this ticket.  Below you will see the airline ticket with American Airlines is $119.20.   Mr. [redacted] was charged not charged a service fee. [redacted]/[redacted](ADT) [redacted] [redacted] [redacted] [redacted]

Please see copy of email sent to [redacted] regarding the penalties to process the refund for the airline tickets.  Dear [redacted] Thank you for contacting TravelerHelpDesk! As per our conversation and as agreed, we have cancelled your Booking Reservation FEDGTC, for passenger(s) :...

[redacted]/[redacted] A [redacted]/[redacted] S We are now submitting a request to the airlines to refund your tickets. Upon the airline’s approval you will receive a refund of USD 2789.16 to your original form of payment. Please note, there will be a charge of USD 1202.00 on your credit card for the airline cancellation fees. While we make every attempt that the amount is credited back to you at the earliest, in some exceptional cases this may take one to two billing cycles to reflect on your credit card statement. Please note: All cancellations must be completed before departure date. All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. TravelerHelpDesk will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country. We request you to consult the embassy of the country(s) you are visiting or transiting through. Please Note: Your credit card maybe billed in multiple charges not exceeding the total amount. All transaction service fees are 100% non-refundable. Please feel free to write us back for further assistance. Thank you, You have authorized this transaction I believe [redacted] misunderstood thinking the $1202.00 was a refundable fee.   This would not make sense. No where in the email does it way this fee of $1202.00 is refundable.   You can see in green where [redacted] authorized the charge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted]
It is very frustrating to us that because of a mistake that Smartfare made we had to spend an additional $400.00.  If they had done what they said they had done, we would not have had to spend the additional $400.00 to complete our trip.  WE do not understand why we should pay such a significant amount of money for their mistake.
Thank you,
*.[redacted]

Revdex.com,
The issue has been resolved. I have been paid 
Thanks for your help !
[redacted]

Your itinerary was priced by the airlines. There is nothing more we can do for you.

Revdex.com,
I do not understand the complaint. The customer is saying the only 2 tickets that were not cancelled were used. All other tickets were cancelled.
Regards,
[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: ([redacted]EMAIL: [redacted]

Revdex.com,I have refunded this customer the disputed amount. Please see the attached receipt. Funds may take up to 10 business days to return to the customer's account depending on the policies and procedures of their card issuing bank.
Regards,
class="MsoNormal">[redacted]
Senior Executive Administrator
DIRECT: [redacted] – FAX: (858)
408-3815EMAIL: [redacted]

email I sent to Ms. [redacted].
Ms. [redacted], 
 
face="Calibri">I left you a voice mail to discuss your situation.  I am showing you made a reservation for [redacted] on June 25.  Flying round trip from San Diego to San Francisco July 4 -July 9.   I can understand your concern.  Because this is a third party credit card, it automatically goes thru our system to verify the credit card for fraud.  Once this was verified it is sent over to ticketing.  Keeping in mind this is all automated.  The $1.00 charge is part of this verification.   It gets dropped off.   This is only an authorization.  Not an actual charge.  The credit card was declined Jun 26 when it when to ticketing.   This could have been due to the problem with your credit card.  We are a secured site. Below you will see the email sent regarding your credit card decline.   We only have 24 hours to issue a ticket.   After that it has to be repriced.  Sometimes the fare will change.   In this case it is last minute and the fare did go up.   This is out of our hands.   As far as the confirmation you received.   You are originally sent an email saying your request has been put in.  You will get a second email once it has been ticketed. This is when you receive your airline confirmation.
It gets confusing as there are two confirmations.  One for us thru our system. The other is with the airlines directly. The email below advises you to call us immediately regarding your booking so that you don’t lose the fare. 
Please contact me directly with any further questions.  I will be happy to discuss with you.

Revdex.com,
I have refunded this customer the disputed amount. It may take up to 10 business days for the funds to return to the customer's account, depending on the policies and procedures of their card issuing bank. I have attached a receipt for your...

convenience.
Regards,
[redacted]
Senior Executive Administrator
DIRECT: ([redacted] – FAX: (858)
408-3815EMAIL: [redacted]

Revdex.com,
Thank you for this. I want to sincerely apologize to this customer as we had a really hard time tracking down the 3rd charge and do not know how it got ran to begin with.
We have now tracked this down and refunded the 3rd transaction in a back office system:
-MERCHANT REFUND PROCESSED      
257.46   [redacted]   
It may take up to 10 business days to return to the customer's card. Please let us know if there are any problems.
Regards,
 
 
[redacted]
 
Senior Executive Administrator
 
DIRECT: (858) 429-7599 x [redacted] – FAX: [redacted]EMAIL: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I purchased my round-trip flight from Atlanta to Dallas-Fort Worth with smartfares.com. I was given a confirmation number at the time I submitted payment. When I went to check in the night before the flight, I discovered that I did not have any reservations. According to the representative at smartfares.com, from the time I purchased the tickets online and they subsequently tried to purchase them from Spirit Airlines, the price had gone up and Spirit rejected the reservation.
Unfortunately, no one from smartfares.com notified me either by email or any other way.
Any solution that smartfares.com had to offer me would have cost an additional $300. So I found myself at midnight, the night before my flight was supposed to leave, scrambling to make reservations directly on the Spirit Airlines website. I finally was able to schedule the same flight and only cost me approximately an additional $100. Spirit Airlines is a low-cost airline.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.The company refunded taxes on my plane ticket but they haven't refunded anything on the amount they charged for my plane ticket which is $600. I was wondering if there are any regulations on how much they can charge for a non-refundable ticket because as far as I know it can't be more than $300. Please correct me if I am wrong. And when I bought my plane ticket I DIDN'T SEE ANY INFORMATION ON THEIR WEBSITE THAT SAID THE TICKET I WAS BUYING WAS NON-REFUNDABLE. They are using tricky strategies to make people buy plane tickets. I am not satisfied with their response at all because if I knew the ticket was non-refundable I wouldn't buy it. I have limited income and that's a big financial burden on me. It is not fair! It is not ethical business! I cancelled my plane ticket over a month ahead of my flight and they have plenty of time to sell that ticket. Who knows how many times they are selling the same tickets! I just want my money back!
Regards,
[redacted]

Below is the email from my refund department.   They found the duplicate change and have processed the refund.
It should take between 7-10 business days.
We...

investigated the case and found double charge, hence refund in the amount of USD 726.80 has been processed from [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They refer to themselves as a reservation center not travel agency- and do not disclose agent fees, making
 it a bait and switch or lying to the public- unfair to us the consumers.  I want a full refund and don't want to deal with them ever again.  If you Google LBF travel you will find a website of pissed off consumers.  It is a known fact they operate this way.  I'm not sure why they are even listed through Revdex.com to start with.  I have tried repeated times to talk or negotiate with without any success- their answer is that it's not an agent fee, that it's part of the ticket price.  That is a flat out lie- I have reached to Air Canada and was advised that Lbj travel buys bulk tickets then resale for higher prices plus a few.  I was never told about this fee otherwise I wouldn't be dealing with this.  As a consumer I am left without my rights of services not delivered and charged. I want a full refund.
Regards,
[redacted]