Smartfares

Revdex.com,
This customer does have two valid reservations. Does the customer want to keep either of them before I start working for a refund? The confirmation emails were sent to the customer's email that they provided the Revdex.com and these are legit bookings that were made by the customer...

through the website, not over the phone.
Travelerhelpdesk Reservation Code:
[redacted]
Airline Confirmation Code(s):
United Airlines : [redacted] 
Traveler(s):
[redacted]
Ticket Number(s):
Document [redacted]
Document [redacted]
Itinerary:
BALTIMORE, WASHINGTON MD(BWI) to NEWARK LIBERTY INTL, Newark NJ(EWR)
United Airlines # [redacted]
DEPART 12/29/2014 10:43 AM
ARRIVE 12/29/2014 11:52 AM
NEWARK LIBERTY INTL, Newark NJ(EWR) to PBEACH I, WEST PALM BEACH FL(PBI)
United Airlines # 665
DEPART 12/29/2014 03:07 PM
ARRIVE 12/29/2014 06:08 PM
PBEACH I, WEST PALM BEACH FL(PBI) to NEWARK LIBERTY INTL, Newark NJ(EWR)
United Airlines # [redacted]
DEPART 01/04/2015 12:36 PM
ARRIVE 01/04/2015 03:29 PM
NEWARK LIBERTY INTL, Newark NJ(EWR) to BALTIMORE, WASHINGTON MD(BWI)
United Airlines # [redacted]
DEPART 01/04/2015 05:11 PM
ARRIVE 01/04/2015 06:26 PM
Lowcostairlines.com Reservation Code: [redacted]
Airline Confirmation Code(s):
US Airways :[redacted]  
Traveler(s):
[redacted]
Ticket Number(s):
Document [redacted]
Document [redacted]
Itinerary:
R REAGAN NATIONAL, WASHINGTON DC(DCA) to PBEACH I, WEST PALM BEACH FL(PBI)
US Airways # 746
DEPART 12/29/2014 11:30 AM
ARRIVE 12/29/2014 02:02 PM
PBEACH I, WEST PALM BEACH FL(PBI) to DOUGLAS, CHARLOTTE NC(CLT)
US Airways # [redacted]
DEPART 01/04/2015 05:00 PM
ARRIVE 01/04/2015 06:55 PM
DOUGLAS, CHARLOTTE NC(CLT) to DULLES INTL, WASHINGTON DC(IAD)
US Airways # [redacted]
DEPART 01/04/2015 07:49 PM
ARRIVE 01/04/2015 09:06 PM
*Additional baggage fees may apply: US Airways

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have reviewed the company's reply that does not talk to the fact that the cost of the changed tickets cost $923.00 less than the first tickets purchased.  where is that refund and why are not giving me that difference back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did NOT call within 24 hours of purchase. I was told 175 not once but twice on chat and the phone. This companies rep has consistently agreed that her company misinformed me from the start but will do nothing about it. Further more from the response I can only gather, the deceitful practices are the norm because the rep I dealt with could not seem to retrieve my interactions with her company from her system.I tried to be helpful and gave her dates and times so she could see for herself so I'm not sure how she thinks I first contacted within 24 hours. The only thing they keep saying is the ticket is non refundable and then they say we can cancel it for $$$$ and you will get $$$ refund. I do not accept this . If the airline won't refund my money, LBF should do the right thing and refund me. Also they need to retrain their reps, so others do not have to end up with the same situation. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com,
This customer received a an initial reservation email from us, but it clearly states in red ink:
"Please note that reservation requests are only confirmed once the
airline has issued a ticket number. A second and final email with ticket
numbers will be...

sent to your email address within 24 hours (up to 72 on
the weekends) indicating that a ticket has been issued. You can monitor
your reservation request on our MyReservation Page."
This tickets were never issued and this customer was never charged anything.
Regards,
[redacted]
Senior Executive Administrator
DIRECT: ###-###-#### – FAX: ###-###-####EMAIL:[redacted]@lbftravel.com[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached the files, and I'm sorry but in no particular order to prove the following:
The email confirming our reservation to fly from Bar Harbor, ME to Newark, which was made by Smartfare.  A statement from Chase showing that they accepted the charge and then later the charge was with drawn by SmartFare.  (When I called Smartfare said that Chase had approved all the other reservations except the withdrawn one...when if fact Smartfare was the one who had canceled it.)
The cost of our fights from Bar Harbor to Boston and Boston to JFK, which we had to buy at the airports, and which ended up doubling the cost of what our original reservation had cost all because Smartfare had told Chase to cancel that reservation.  
Please let me know if I can answer any questions about these files. I look forward to hearing from you.
Thank you.
Regards,[redacted]

Revdex.com,This complaint lacks details and is not specific. Please have the customer specify which reservation/ticket numbers he is referring to. What is the price he saw on the website and what was the price on the phone? Our websites show up to date fares that are supplied to us by the airlines, however...

many people are trying to purchase the same tickets at the same time, so in some cases something may show on the website that is no longer available. Regards,[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: [redacted]
EMAIL: [redacted]

I spoke with Ms. [redacted]. Her tickets have been reissued with the correct departure date.   I advise Ms. [redacted] I will research the reason it took so long to have the tickets reissued.   Normally this type of thing should not have taken 10 days to reissue.

I have researched Mr [redacted]'s complaint.   Mr. [redacted]  booked his reservation on Dec 5 2015 for travel Dec 12 2015.  All of our international ticket request got to our fraud department.  As you can imagine we get a lot of fraud.  Once this has been researched the...

itinerary is then sent over to ticketing.   Unfortunately the departure flight came back unable to confirm.  An email was sent to Mr. [redacted] to inform him.   Then it goes to our salvage department to find alternatives.   The new itinerary they found was a different airline and connection.  The fare was higher.  This was offered to Mr. [redacted] and he agreed to the cost. We are very sorry for any misunderstanding however in this instance we did nothing wrong.

Complaint ID #[redacted]:
Thank you very much for all your help in getting my money back from Smartfares.
If it wasn't for you, I would not have been successful.  My heartfelt gratitude and kind regards to you.  Best
[redacted]

Dear [redacted], Thank you very much for your help. This case is close successfully  Dear [redacted], Thank you very much for you help. This case is close.  [redacted].

Revdex.com,
Again, this customer was not charged so there is nothing for me to refund. I apologize for the inconvenience this customer has experienced, but there is nothing I can do here.
Regards,
[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x 5[redacted] – FAX: [redacted]EMAIL: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Me. Nelson,
I have been very clear since the beginning- I was never advise verbally of the agent fee when I booked this trip over the phone with your company, otherwise I would of Not purchased the tickets.  That is what is considered bait and switch- therefore I want a full refund back, I no longer desire to conduct any type of business with your company.  Please address the issue and stop saying its non refundable and take ownership for issue at hand.  As a business understand that there is such thing called a P&L Profit and Loss- please look it up.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Here is a copy of the original reservation with ticket number as requested by Zack from LBS Travel.
Dear [redacted],Thank you for choosing SmartFares (SkyScan) for your travel plans! Please note that your reservation is confirmed and tickets have been issued.SmartFares (SkyScan) Reservation Code:[redacted]Airline Confirmation Code(s):Virgin Atlantic : [redacted] British Airways : [redacted] Traveler(s):[redacted]Ticket Number(s):Document [redacted]Itinerary:LOS ANGELES INTL, LOS ANGELES CA(LAX) to HEATHROW, LONDON(LHR)Virgin Atlantic # *DEPART 04/02/2013 05:00 PMARRIVE 04/03/2013 11:30 AMGATWICK, LONDON(LGW) to SCHIPHOL, AMSTERDAM(AMS)British Airways # [redacted]DEPART 04/03/2013 04:00 PMARRIVE 04/03/2013 06:10 PMSCHIPHOL, AMSTERDAM(AMS) to HEATHROW, LONDON(LHR)British Airways # [redacted]DEPART 06/30/2013 08:20 AMARRIVE 06/30/2013 08:40 AMHEATHROW, LONDON(LHR) to LOS ANGELES INTL, LOS ANGELES CA(LAX)Virgin Atlantic # *DEPART 06/30/2013 11:30 AMARRIVE 06/30/2013 02:50 PMSeat Information: Please Click HereChecking-in/Boarding Passes:The airline has issued an e-ticket therefore you can get your boarding pass at the airport on the day of departure either by providing your e-ticket number(s) or by showing a federally issued identification e.g. Passport or a Driver's License.You can also print your Boarding Pass(es)24 hours prior to departure from the Airline's Website by using the Airline Confirmation Code(s) above.We recommend arriving at the airport 2.5 hours prior to departure for international flights and 1.5 hours prior to departure for domestic flights.*Additional baggage fees may apply: Virgin Atlantic British Airways Changes and Cancelations:Most airline tickets are non-refundable. For all change or cancellation inquiries please call the airlines directly (airline phone numbers).All change and/or cancellation requests made directly through SmartFares (SkyScan) will require additional fees and must be submitted by email 72 hours prior to departure.Schedule Changes:It is strongly suggested to contact the airline 24 hours prior to your departure to reconfirm your flights, seats and baggage restrictions.For any schedule changes, you must work with the airline directly as only they are authorized to confirm alternate flights (airline phone numbers).Contact Us:You can email us at [email protected] or call us at 888-666-6593, during business hours: Monday – Friday: 6:30 am – 9:00 pm (PST), Saturday - Sunday 8:30AM -5:30PM (PST).More Answers! – Please visit our FAQ : (frequently asked questions).

Thank you for these PDF’s. The record locator originally provided was incorrect, but it was included on the confirmation. I have refunded the disputed amount to the customer. It may take up to 10 business days to go back to the card that the customer used depending on the policies and procedures of his card issuing bank. Here is a receipt for your records:
 
 
 
 
 
ARC #:
05708776
PED:
21DEC14
 
Today's Date:
19DEC14
 
 
Issue Date:
19DEC14
ESAC:
 
Document #:
[redacted]
 
 
Total:
877.80
 
Passenger Name:
[redacted]
 
 
Admin/Penalty:
-
Form of Payment:
[redacted]
 
 
Refund:
877.80
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Thank you for your help as always.
 
Regards,
 
[redacted] Nelson
LBF Travel, Inc.

Revdex.com,
It appears that the full amount was refunded on 12/15/14 to this customer. I have attached a screenshot of the refund from our accounting system.
Please confirm that the customer received a full refund.
Regards,
class="MsoNormal">[redacted]
Senior Executive Administrator
DIRECT: ###-###-#### – FAX: ###-###-####EMAIL: [redacted]@lbftravel.com

I spoke with Mr [redacted].   I explained because he disputed the charges with AMX [redacted] has refused to refund any of the tickets.
Advise him to speak with AMX.  Because his son is sick with cancer I advised Mr. [redacted] I would do everything I can to try to get his money back.
However my hands are tied until he cancels the dispute with AMX.

My experience was so negative that I felt for safety I needed to cancel the credit card I used to make the purchase that I cancelled. You reserve a ticket and then they call you and tell you cant get on that flight but they will move you to a different flight they are sorry when they checked the flight was not available but this is hours after booking on line No confirmation that the flight is cancelled.
I am shocked they receive a Revdex.com rating DO NOT USE THEM

Dear Revdex.com,I am currently in Indonesia on vacation.  I will be in the Netherlands next week and I return to my home in California on February 11,2015.  Since I no longer have an account at Wells Fargo, where the original transaction and follow-up transactions took place, I will probably have to go into the bank to get old records from 2013.  I will do what I can to get things going from here but, given the situation I would like to request an extention of time to March 1, 2015 to provide you with the records.Thank you,[redacted]

Thank you for your help and now looking forward to get their refund.
[redacted]