Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mail left for you by the local Club Manager.We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Mr***, New Roman",serifTimes New Roman""> Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with you. At your earliest convenience, please contact us by calling the phone number provided in their voicemail for assistance We look forward to speaking with you soon! Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has reached out to you in follow up to the comments you provided to the Revdex.com but they were unable to reach youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below The business contacted me by phone to explain that they are unilaterally increasing the fees because:the properties need significant improvements that they plan to do at some point in the future2.the contract provides them the right to do so.My response to them was:the fee I'm paying was agreed for recordkeeping purposes, not for property repairsI agree that they may have the right to increase but not by 400% from one year to the next In sum, they are committing fraud per their own admitting that the charge is not for the purpose represented. I'm sure they have recordings of the call and employees that will confirm the above conversation to show how much they disregard their customer's concerns. They have since offering this package and feel it is too advantageous for disciplined people that go to the gym on a regular basis, so they want to kick us out of the system I have been doing business with the business for years and changing the arrangement in this manner is not fair I look forward to any help you can provide, as I'm sure I'm not the only one complaining about it (many posts in other websites have people raising the issue and feeling abused by a business that you feel deserves some undeserved rating!). Regards, [redacted]
Dear [redacted] Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Please be advised that the local General Manager is aware of and actively involved in addressing your feedback related to your local clubShould you have any questions, please see the Operations Manager or General Manager directly for assistance. Once again, we apologize for any inconvenience that this may have caused and thank you for being a member Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has since been resolved by our office. Should you have any further questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know Yours in Fitness, Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I contacted hour fitness and I was told that they were still working on recovering my membershipI checked online and my membership status is still shown as "cancelled".Regards, [redacted]
Dear Mr***,Our records indicate that the Area Director for your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been resolved by our office Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mail left for you by the local Club Manager.We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Mr***, New Roman",serifTimes New Roman""> Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with you. At your earliest convenience, please contact us by calling the phone number provided in their voicemail for assistance We look forward to speaking with you soon! Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has reached out to you in follow up to the comments you provided to the Revdex.com but they were unable to reach youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below The business contacted me by phone to explain that they are unilaterally increasing the fees because:the properties need significant improvements that they plan to do at some point in the future2.the contract provides them the right to do so.My response to them was:the fee I'm paying was agreed for recordkeeping purposes, not for property repairsI agree that they may have the right to increase but not by 400% from one year to the next In sum, they are committing fraud per their own admitting that the charge is not for the purpose represented. I'm sure they have recordings of the call and employees that will confirm the above conversation to show how much they disregard their customer's concerns. They have since offering this package and feel it is too advantageous for disciplined people that go to the gym on a regular basis, so they want to kick us out of the system I have been doing business with the business for years and changing the arrangement in this manner is not fair I look forward to any help you can provide, as I'm sure I'm not the only one complaining about it (many posts in other websites have people raising the issue and feeling abused by a business that you feel deserves some undeserved rating!). Regards, [redacted]
Dear [redacted] Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Please be advised that the local General Manager is aware of and actively involved in addressing your feedback related to your local clubShould you have any questions, please see the Operations Manager or General Manager directly for assistance. Once again, we apologize for any inconvenience that this may have caused and thank you for being a member Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has since been resolved by our office. Should you have any further questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know Yours in Fitness, Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I contacted hour fitness and I was told that they were still working on recovering my membershipI checked online and my membership status is still shown as "cancelled".Regards, [redacted]
Dear Mr***,Our records indicate that the Area Director for your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been resolved by our office Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office