Dear Mr [redacted] , Our records indicate that the District Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office ?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Good morning,? I am writing to cancel my complaint for Hour FitnessMy complaint # is [redacted] The issue has been resolved and I received my refundThank you very much for your assistance in this matter.Respectfully, [redacted]
Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voice mail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] , Our records indicate that your concern has been resolved by our office Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been addressed by the local Club ManagerShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual dues increase after the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience We are unable to comply with your request to reduce your annual duesHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate We thank you for being a member and wish you continued success with your future fitness goals Yours in Fitness, Hour Fitness Corporate
Dear [redacted] Unfortunately we are still unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact us by calling the phone number provided in the recent voice-mail left for you by the local District Manager.We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear [redacted] Pursuant to your? membership? agreement with Hour Fitness, your membership is eligible for an annual dues increase after the? initial? prepaid term.? We are unable to comply with your request to reduce your annual duesHowever, we do believe that even with the increase, you are still getting a great value at a? highly? competitive? rate We thank you for being a member and wish you continued success with your future fitness goals Yours in Fitness, Hour Fitness Corporate
Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to reach you.? A detailed message was left advising you of the action taken, as well as the refund issued to your account.? Should you have any further questions, please contact us by calling the phone number provided in our voice mail.Promoting Health and Fitness,Hour Fitness Corporate Office?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action was accurate.? For your reference, details of the offer I reviewed appear below The local manager did not respond, but Corporate hr fitness did? Although weights were still in pool area after corporate spokesperson first responded, the problem of weights in the sauna has not happened in a week or more Regards, [redacted]
The company says that they have tried to call me, I do not have a phone so this is not possibleThey do have my email and I receive emails from this company frequently; although not pertaining to this disputeIn order to contact me an email should be sent
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [ I spoke to a woman from the corporate office? She was very polite and apologized? However, I am not satisfied with the response of the business because she informed me there is nothing she can do and the yearly dues for my mother are $and they will not be reduced? This is unacceptable and I am not satisfied.] Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of my complaint and the basic fact that hr fitness double charged me ? - After I cut over to the Payment card via Costco, they continued charging me the Monthly fees which does not make any sense what so everI need a WRITTEN apology for defrauding me, All my monies returned to me since Jan 28th 2015:? WHATS TO TALK ABOUT? - JUST RETURN THE MONEY THAT YOU DEFRAUDED ME OFcompensation for continuing to waste my time Regards, [redacted] ? [redacted]
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact the local Club Manager by calling the phone number provided on the voice-mails they have left for you in follow up to your concern We look forward to speaking with you soon.? ? Promoting Health and Fitness, Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I have not received a follow up on how the issue was resolvedI received one phone call from the gym manager, with a promise to rectify the situation and to call me back with how he resolved itHe had not followed through on his promise and the corporate offices have failed to act on any sort of disciplinary action toward the trainers involved Regards, [redacted] ***
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.You submitted the exact same message in both this response, and your original one? I did contact you, and I did speak with someone, which I included in my last response? Why haven't you replied to what I said in m previous response? ? Nobody has attempted to contact me since you first contacted me, and the lady said she was going to call me back the following Monday (which she never did).Regards, [redacted]
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards, [redacted] Please have someone call me as I'm not satisfied and feel that I should pay the original rate that [redacted] charged me
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I called General manager [redacted] , she was unavailable and I left a message, but she havn't called me backThe first time in September she promised me to fix the doorBut never been done since nowShe knows the problem, but not willing to fix Regards, ***? ***
Dear [redacted] Our records indicate that your concern has been resolved by the General Manager of your local club.? Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact us by calling the phone number provided in the? voice-mails? left for you by the local Club Manager We look forward to speaking with you soon Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Mr [redacted] , Our records indicate that the District Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office ?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Good morning,? I am writing to cancel my complaint for Hour FitnessMy complaint # is [redacted] The issue has been resolved and I received my refundThank you very much for your assistance in this matter.Respectfully, [redacted]
Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voice mail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] , Our records indicate that your concern has been resolved by our office Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been addressed by the local Club ManagerShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual dues increase after the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience We are unable to comply with your request to reduce your annual duesHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate We thank you for being a member and wish you continued success with your future fitness goals Yours in Fitness, Hour Fitness Corporate
Dear [redacted] Unfortunately we are still unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact us by calling the phone number provided in the recent voice-mail left for you by the local District Manager.We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear [redacted] Pursuant to your? membership? agreement with Hour Fitness, your membership is eligible for an annual dues increase after the? initial? prepaid term.? We are unable to comply with your request to reduce your annual duesHowever, we do believe that even with the increase, you are still getting a great value at a? highly? competitive? rate We thank you for being a member and wish you continued success with your future fitness goals Yours in Fitness, Hour Fitness Corporate
Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to reach you.? A detailed message was left advising you of the action taken, as well as the refund issued to your account.? Should you have any further questions, please contact us by calling the phone number provided in our voice mail.Promoting Health and Fitness,Hour Fitness Corporate Office?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action was accurate.? For your reference, details of the offer I reviewed appear below The local manager did not respond, but Corporate hr fitness did? Although weights were still in pool area after corporate spokesperson first responded, the problem of weights in the sauna has not happened in a week or more Regards, [redacted]
The company says that they have tried to call me, I do not have a phone so this is not possibleThey do have my email and I receive emails from this company frequently; although not pertaining to this disputeIn order to contact me an email should be sent
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [ I spoke to a woman from the corporate office? She was very polite and apologized? However, I am not satisfied with the response of the business because she informed me there is nothing she can do and the yearly dues for my mother are $and they will not be reduced? This is unacceptable and I am not satisfied.] Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of my complaint and the basic fact that hr fitness double charged me ? - After I cut over to the Payment card via Costco, they continued charging me the Monthly fees which does not make any sense what so everI need a WRITTEN apology for defrauding me, All my monies returned to me since Jan 28th 2015:? WHATS TO TALK ABOUT? - JUST RETURN THE MONEY THAT YOU DEFRAUDED ME OFcompensation for continuing to waste my time Regards, [redacted] ? [redacted]
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact the local Club Manager by calling the phone number provided on the voice-mails they have left for you in follow up to your concern We look forward to speaking with you soon.? ? Promoting Health and Fitness, Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I have not received a follow up on how the issue was resolvedI received one phone call from the gym manager, with a promise to rectify the situation and to call me back with how he resolved itHe had not followed through on his promise and the corporate offices have failed to act on any sort of disciplinary action toward the trainers involved Regards, [redacted] ***
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.You submitted the exact same message in both this response, and your original one? I did contact you, and I did speak with someone, which I included in my last response? Why haven't you replied to what I said in m previous response? ? Nobody has attempted to contact me since you first contacted me, and the lady said she was going to call me back the following Monday (which she never did).Regards, [redacted]
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards, [redacted] Please have someone call me as I'm not satisfied and feel that I should pay the original rate that [redacted] charged me
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I called General manager [redacted] , she was unavailable and I left a message, but she havn't called me backThe first time in September she promised me to fix the doorBut never been done since nowShe knows the problem, but not willing to fix Regards, ***? ***
Dear [redacted] Our records indicate that your concern has been resolved by the General Manager of your local club.? Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact us by calling the phone number provided in the? voice-mails? left for you by the local Club Manager We look forward to speaking with you soon Promoting Health and Fitness, Hour Fitness Corporate Office