Snap Interactive

Dear [redacted] , I am very sorry for the inconvenience you have experienced on AYIOne of our customer service representatives just called you a few minutes ago, and she deactivated your account, removed your user-submitted information, and unsubscribed you from emailsWe hope this resolves all of your concerns Sincerely, [redacted] ***

WRevdex.com:At this time, my complaint, ID [redacted] regarding Snap Interactive Inc has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Snap Interactive, Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) The company responded to me and refunded my $ I was satisfied with the outcome Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Nothing has been resolved Furthermore I thought I did send a confirmationMy apologies if it didn't get through They have no intention of giving my money back from their scam even once I saw the services rendered, I tried calling them to cancel, they said I had to wait until they opened Once they opened I called, they said it was too lateThis is obviously how they make money and I will fight it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

Revdex.com:At this time, I have not been contacted by AYI regarding complaint ID [redacted] I am unable to get my original complaint details to show, so I do not know if there is any personal information revealed in your records..There have been no additional unwanted postings or emails, but there has been no explanation as to how this happened This site was either hacked or their software takes was malicious and attached itself to something else I was looking at onlineSincerely, [redacted] **

Revdex.com:At this time, I have not been contacted by Snap Interactive regarding complaint ID [redacted] .Sincerely, [redacted]

Dear *** ***,
I'm sorry for any confusionWhen you first upgraded to a one year premium subscription to our online dating website *** on February *** the automatic renewal feature of the membership was clearly disclosed on our payment page and
also in an order acknowledgement email after the order was placedConsumers can cancel the automatic renew feature of our premium service by going to their premium account page, or by contacting us as stated in our terms of service: ***On January ***, we also sent you a recurring billing notification reminder email informing you of the upcoming charge which also included instructions on how to cancel this feature
Our records indicate your account auto-renewal billing occurred on February ***, and you contacted us by phone on February ***, at which point you spoke with a customer service representative who explained to you that refunds for a current term are not provided pursuant to our terms of servicePer your request, we also cancelled the auto-renewal feature at this timeLater that day, we also received a call from your credit union on your behalf disputing the charge as a fraudulent transaction which the credit union dismissed after being informed of the terms of service you agreed toYour premium subscription continues to remain active until February ***, and you will not be billed again unless you explicitly resubscribeIn addition, we see that you are actively using your premium subscription with your last loccurring today, February ***, at 11:am ESTYou have also been actively using your premium subscription to read and send out messages to other usersThe most recent message you sent out was at 11:52pm EST last night, February ***, We are more than happy to provide you with screenshots of the aforementioned records

WRevdex.com:At this time, my complaint, ID *** regarding Snap Interactive Inc has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***

Dear *** ***,
I’m sorry for any inconvenience you’ve experienced on AYIThe only way an account would have been created for you was if you explicitly granted us permission
through ***, which you did on March *, When you add the app to your *** profile, it asks you for your authorization to use your *** information to create a profileYou cannot access the AYI *** application without clicking “Okay” and therefore giving us authorization to use your *** information such as your public profile information, photos, and email addressOnly someone with access to your *** account and login credentials could allow our application access to your profile
We occasionally send emails to notify users of new activity on their accountThese were probably the emails you receivedEvery email we send has clear instructions and links for unsubscribing in the email footersIn your Account Settings page, there is also an option to unsubscribe from emailsThere are also instructions in our Support Center on how to deactivate your accountThese options were always available to you, and we are very sorry that you did not avail yourself to themYou state that you have asked us to be removed, but we have no record of any attempts to contact us by email with the email address that is included in your complaintIf we received an email from you and were able to locate your account, we would have gladly resolved this matter for you in a timely fashion
We have now deactivated your account, removed all user-submitted information, and unsubscribed you from emails

Revdex.com:At this time, my complaint, ID *** regarding Snap Interactive, Inchas been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
The company responded to me and refunded my $20.97. I was satisfied with the outcome
Sincerely,*** ***

I’m sorry for any inconvenience you’ve experienced on AYIThe only way an account would have been created for you was if you explicitly granted us permission through ***, which you did on
January **, When you add the app to your *** profile, it asks you for your authorization to use your *** information to create a profileYou cannot access the AYI *** application without clicking “Okay” and therefore giving us authorization to use your *** information such as your public profile information, photos, and email addressOnly someone with access to your *** account and login credentials could allow our application access to your profile
When a user chooses to register for AYI using their *** account, we automatically pull up to three photos from the *** account, as well as any other information that they have authorized us to use to create their AYI profileWe are very sorry that a photo you did not want on AYI was uploadedWe have ensured that all your photos have been permanently removed from our system
We have record that you last logged on April **, You logged on through our mobile website using your *** account to log inWe have record that you performed several actions on the site, including liking and skipping through profiles in our Browse featureWhen a user is active on the site, we occasionally send emails to notify users of new activity on their accountThese were probably the emails you receivedEvery email we send has clear instructions and links for unsubscribing in the email footersIn your Account Settings page, there is also an option to unsubscribe from emailsThese options were always available to you, and we are very sorry that you did not avail yourself to them
We first received an email from you on March ***As per our terms of service, we respond to emails from our non-paying users within business daysOne of our customer service representatives replied to your email on April ***He deactivated your account and deleted all user submitted information, including your name, birthday, photos, and contact informationOn April ***, you emailed us again saying that you were still receiving emails from usWe replied the next day on April ***asking if you could please forward one of the emails so we could investigate why this was the case, but you didn’t respond
With regards to your desired settlement, we assure you that all user-submitted information, including your personal contact information and pictures, were deleted from the site permanently on April **and we unsubscribed you from all email communicationsAgain, we are very sorry for any misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I was put on this dating sitePictures taken from my *** account were used to set up this account without my consentI tried to delete this account but was unsuccessfulThey took info from my *** account to make this account
I have no way to stop this as I have tried

Dear *** ***,
We are very sorry for any inconvenience you experienced on AYIAs mentioned in the previous letter, we canceled the auto-renewal on your account hours after you first contacted usSeeing as you have decided to resolve this matter directly with your bank, unfortunately there is nothing else we can do for you
*** ***
*** *** ***

Dear *** ***,
Once again, I’m sorry for any inconvenience you’ve experiencedUnfortunately, we do not have any record of any email from the email provided with your complaintAs stated in the previous response, you cannot access the AYI *** application without clicking “Okay” and therefore giving us authorization to use your *** information such as your public profile information, photos, and email addressThis means that AYI members would’ve been able to see your name, age, location, and the one photo that was uploaded (it was a photo of people in what looked to be a backyard)AYI members would not have been able to see your *** activity nor the rest of your *** photos
Only someone with access to your *** account and login credentials could allow our application access to your profileIf you believe that your *** information was compromised, we recommend immediately changing your *** email and password for your protectionAs mentioned in the previous response, AYI occasionally send emails to notify users of new activity on their accountThese were probably the emails you received
We assure you that all user-submitted information, including your personal contact information and picture, were deleted from the site permanently on June *** and we unsubscribed you from all email communicationsAgain, we are very sorry for any misunderstanding

Revdex.com:At this time, I have not been contacted by Snap Interactive regarding complaint ID ***.Sincerely,*** ***

Dear [redacted], I apologize for any confusion you have experienced on AYI. Looking at your account, I see that you bought a new 12-month premium subscription through a flash sale for...

$62.50, meaning that you got the subscription at 50% off of the regular price of $124.99. When you first upgraded to premium, auto-renew was stated on the payment. Auto-renew and directions to cancel were included in the automated payment confirmation email we sent you right after purchase. We also inform members of auto-renew on their Premium Account page. On the payment page, we state that you will be charged each term (in your case, every 360 days) at our then current rate, which was $124.99. We had no record of cancellation before you wrote an email to us on January [redacted], so this is why you were renewed at $124.99 on December [redacted], 2014. The status of your premium subscription, including your next payment date, the amount you will be billed, and how to cancel the auto-renewal on your account, were always available to you on your Premium Account page. We don’t have record that you deactivated your account at any point, but I do see that you have been inactive on the site since June [redacted] 2014. We see that you did email in on January [redacted] from the email address listed in your complaint. In your email, you said that you had canceled this before the renewal date, and we replied asking if you could send us any evidence that you had successfully canceled your account, but you didn’t reply to that. As a gesture of good faith and as an apology for the confusion, I am going to refund the last payment that was taken out on December [redacted], 2014. The refund will be credited to the same account within 3-5 business days. As a reminder, we do have automatic renewal on all of our plans, so make sure to check your Premium Account page if you choose to remain a member in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 
I have the email that I sent to them under my current email.  One was on April * and May [redacted], I saved it. The fact is the company is placing misleading links.  If in fact my [redacted] was then hacked.  Shall I deal with [redacted]? If security breach was made than it was good to alert me of such.  Certainly will make sure my passwords are securely reset.  I have never subscribed to this dating website.  Perhaps the link was in disguise, other wise I would not go on a dating website.  I still would like to know what pictures were exactly used.  Is the company suggesting that the public members were able to see all my photos on [redacted] and activity? What was the "post" about me that men were able to look at for thousands of emails to be sent that stated that men were interested. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 **

March **, 2014
Dear [redacted],
We assure you that all communications on our products are 100% authentic and initiated by our members. Our Icebreaker questions are a way for...

our members to reach out to a number of people at once. We do not send out any messages on our members' behalf without the member clicking on "Send.” Icebreakers are legitimate form of communication between our members, and a very popular feature on our site.
According to our records, you first edited your Control Who Sees You preferences on March *, 2014 at 11:00PM, about 35 minutes after you upgraded to our premium service. Control Who Sees You is a feature that allows you to opt out of receiving contact from people who are outside of your age and location preferences. Until you change your Control Who Sees You preferences, we allow any user, regardless of age or distance, to contact you. This is why you were able to receive messages from users all over the world. I’m very sorry that you did not avail yourself of this service earlier, but this feature has always been available to you both on our homepage and on your Account Settings page.
One of the benefits of upgrading to premium is the ability to read and send unlimited messages. In order to unlock the messages in your Inbox, you would have needed to upgrade, which you did. You first contacted us about canceling on March [redacted], 2014 at 8:52PM. You spoke with a customer service representative and we cancelled the auto-renewal on your account approximately 15 hours later at 10:36AM on March [redacted], 2014. This was done to ensure that you would not be billed in the future. You also wrote asking for a refund, and a customer service representative explained to you that all sales are non-refundable, as per our Terms of Service. Your premium subscription continues to remain active until April [redacted], 2014, and your account will not be billed again unless you explicitly resubscribe for another premium membership term. After you upgraded, you sent out 5 messages in your first 24 hours after upgrading, all of which the recipients would have been able to read because of your p remium status. You claim to be unsatisfied with our service, but you have still been an active member on our site. After you cancelled the auto-renewal on your account, you have also still been using your premium membership with your last login occurring one week ago, on March [redacted], 2014 at 9:48PM. The most recent message you sent was 10 days ago on March [redacted], 2014 at 2:13PM.