Snowshoerealestate.com

SnowshoeRealEstate.com is a vacation rental management company at [redacted] in WVThe company manages prime location, upscale rental properties, handles about guest arrivals in a ski season, grosses over $1,000,in rentals per season, has been profitably in business for years and has 4,repeat guests [redacted] and her party were guests for nights in one of our rental properties when, on the second day of their stay, there was a power outage which affected about buildings and chairliftsThe outage occurred in the mid-morning and was repaired by Mon Power, the electrical utility, by about pm that eveningThe loss of electrical power also affected telephone switching service in the locale, such that telephone and internet were not availableNeither SnowshoeRealEstate.com, nor the owners whom it represents are responsible for electrical utility power outagesrental units in our group were affected by the power outageThe guests, consisting of families with children, in of the rental units made the best of it during the day, skied, shopped and enjoyed the multiple restaurants the resort has to offerAll built fires in their wood burning fireplaces and waited for the power company to complete its workWe sent members of our staff to physically contact each of our guests times during the day and eveningThe property managers for the complex in which [redacted] and her party were staying were always present on the propertyThe power outage was directly across from the front of the building where [redacted] was staying, and several men and trucks were present working on the problem during the entire periodAt about pm the power was restored to the entire area affected by the outageOnl [redacted] elected to depart her rental and go find another vacant rental in which to relocateWhile telephone and Internet service in the affected area was not available to [redacted] during the outage, the rest of the resort had power and wifi hot spots aboundWe have no record of receiving any email from [redacted] during the outage asking for assistance or updated information on the progress of the repairWhile it was an unfortunate occurrence, the power outage was a matter clearly beyond our control, lasted only during the day and evening, and was restored the same dayWe never made contact wit [redacted] despite several attemptsDuring the day the party was out of the property, skiing and enjoying the resortLate in the afternoon apparently, [redacted] and her party moved out without contacting us and rented another property for the remaining two nights of their stayDespite having no responsibility for the power outage, as a courtesy we voluntarily refunded an amount equal to one nights lodging as compensation for the day when the power was outWe had no contractual requirement to do soI regret [redacted] unhappy experienceHowever, a rental dwelling in a ski resort in the remote mountains of West Virginia is subject to severe weather, cold, ice, snow, power outages and other risks which the guest accepts when they visit Snowshoe

Dear MrM***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you've experienced with your recent Musician's Friend purchaseAfter reviewing your account, I do see that your original purchase was made on October 6th and delivered the following FridayOn November 2nd, an exchange was created for the Epiphone Les Paul Limited Traditional Pro-IIUnfortunately, based on the information you've provided, it appears that there was some confusion on your replacement orderWe created an exchange for an Epiphone Les Paul Limited Traditional Pand a new order for the upgraded Limited Edition Les Paul PlusTop PROUPS has marked both instruments as delivered to your primary shipping address as of November 7th Please confirm that the Epiphone Les Paul Limited Traditional Preplacement was received, and I will happily provide a return and refundIf you have further questions or concerns, please let me know W [redacted] Customer Service Supervisor

Dear MrN [redacted] , Thank you for bringing your concerns to our attentionI sincerely apologize for the discrepancy you've encountered with your recent Musician's Friend orderAfter reviewing your account, it does appear that you've spoken to several of our representatives regarding your concern As stated before, Musician's Friend did not intentionally list the D [redacted] as a US made instrumentThe information that has been advertised was provided by the manufacturerThe Excel Series DC that you purchased is currently discontinued from production, and the lowest price we are able to offer is what it was purchased for We are happy to provide an exchange for an American made model, however, there will be a price differenceWe are also more than willing to provide a full refund and cover the shipping cost for a returnAdditionally, if you're interested in reviewing the Musician's Friend terms of use, which speaks to the accuracy of content on our website, please visit the link belowhttps://musiciansfriend.egain.net/mf/faq.html#article/prod-3255/Musicians-F...⇄ let me know how you would like to proceedW [redacted] ***Customer Service Supervisor

Complaint: I am rejecting this response because:I'm still waiting for the credit to postUntil I see it posted, I have to reject the response Regards, K [redacted]

Complaint: I am rejecting this response because:W [redacted] ***, Thank you for responding back to me but all is wrongIf you still prefer to do nothing I would be surprised at you, You as a business because if you checked with the people that I had mentioned you would be telling me how you as a company messed upFirst off I had talked to Joanna on December 21st at the call center at 7:50pm the call lasted minsecI was getting the musician's friend credit card, if you listen to the call I am sure you will hear me say to confirm my payment as being dollars for months that is what baited me to get the guitar that is what your web site saidIf you would of checked on December 23rd 11:minsecand I would be talking to [redacted] and checking on the back order and you would of heard me say "I will still get a month when the back order comes in is that correct." [redacted] said yesThe next thing to do is wait for FebruaryI get the guitar in the mail and I want to get the stuff done to start paying the guitar off for a monthI get a hold of the bank that you use and put in all the info and surprised I see I have to pay a monthWOWi think to myself that is not right .....Then I call Revdex.com and I get a sorry excuse from you about what I had been promised, and that I am a it and that I am pulling a scam on you...(that is what I got out of your response)That is when I was switched prices in the bait and switchI know you have to know what goes on your web site, you shoulda month for months was their and if you do not honor it you are a bad businessI have to make my first payment and I will have to pay 25.oo dollars or be delinquent of payment , after I finish this email I will be paying to your bankI hope you feel some compassion for me and feel bad what you have doneTo me that is heartless heartAmazon has the same stuff you do and I chose you, are you going to do the right thing or do I have to go to amazon.?? The bank has nothing to do with this at this time make payment not as the web site said on December 21st when I ordered guitarThe bank has nothing to do with this it is all on you musician's friendEven if is not right for some reason, that is not my problemyou make it right to a paying customers, can you stand losing customers in this day and age of amazonThe web sight said for monthsyou know it and I know it too, or will I get no action like last time I complained.??? Regards, [redacted] C***

Dear MrN [redacted] , Musician's Friend has contacted D [redacted] on your behalfTo remedy the misinformation in the Excel Series DC listing, they have offered to provide a USA made custom shop SS model guitarIf this is agreeable, D [redacted] will provide picturesPlease let me know how you would like to proceedW [redacted] ***Customer Service Supervisor

Complaint: 12635180 I am rejecting this response because:This company had always boasted 45 day day return periods. I was not informed about any 10 day return period after purchasing a guitar over &1999.00. Apparently the employees don’t know about this either. Please see attached. This is a screenshot of a musicians friend “chat” - the employee clearly doesn’t state anything about a ten day period for expensive items. Note- I don’t see a place to attach my screenshots. Full refund. Regards, [redacted] S***

Dear MsB***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you've experienced with your recent Musician's Friend orderAfter reviewing the information you provided, I do recall assisting one of our representatives with your situation on December 4thOn November 25th, we created an exchange order and submitted a request for a UPS pickup attemptOn December 2nd, you informed us that UPS had not collected the damaged package and we submitted a FedEx pick up with a damage investigationWe also offered to release the hold on your replacement drum kitUnfortunately we were unaware that the Rogue Piece Drum kit was sold out until your order processed on the following business dayOn December 4th, the young lady who assisted you, created another UPS pickup attempt (tracking#: 1Z40W33V2697107995)Due to the severity of your issues and under my instruction, Tasha offered to find an alternative drum kit within our inventory so we could get it to you in time for the holidaysThe alternative drum kit was not only higher in va [redacted] but was also recommended by one of our drum expertsAt the end of your conversation, Tasha did as you requested and canceled your replacement orderBased on the tracking information provided above, UPS has not picked up the damaged drum kitCould you please confirm if FedEx has visited to being their damage investigation? If neither carrier has picked up the drum kit, I would be happy to contact them and determine whyPlease let me know if you have any other questions or concernsW [redacted] ***Customer Service Supervisor

Complaint: I am rejecting this response because: I believe that your website results are misleading to customers and it is your responsibility to modify the manufacturer’s description to specify that it is not for a triggered trombone Regards, U [redacted] Had

Complaint: I am rejecting this response because: I'm still waiting for the refundIt's been days today and it has still not posted to my accountI should charge you interest given that I've been waiting a month for this refund and have had to make payments for this return item Regards, K [redacted]

Complaint: I am rejecting this response because:I finally heard back prior to this response from Jordan Kennedy who issued me a return UPS slip - 1z40w33v[redacted] and the guitar was received by Musicians Friend today 12/8/at 9:56am So I am awaiting the refund The box was never opened, so there should be no issue in sending my refund asap Once I have the refund I will allow the closure of this complaint Regards, [redacted] M***

Dear Mr***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you've experienced with your recent Musician's Friend orderAfter reviewing your account, I see that the representative who assisted you did process an exchange for the NimbusHe also provided a prepaid UPS return labelThe information that Ed provided is simply the complete Musician's Friend return policy, which is a requirement for our representatives to readIt appears that you're a fairly new customer of ours and this is your first return, so I understand that our policy may be a bit confusingTo explain the policy further; Musician's Friend requests that items are returned in their original condition, free from signs of wear or abuseIf a return is received with clear signs of use, it is subject to a 15% restocking feeSince the Nimbus you purchased was defective, you would not be held accountable for additional feesDefective or damaged returns are notated so our returns department can process them accordinglyOur complete return policy and instructions can be found on the paperwork that was included in your packageYou should have also received a follow up email after your return was created with further instructionsIf you would like to proceed with canceling your exchange order, please let me knowW [redacted] ***Customer Service Supervisor

Dear MrW***, As mentioned in your initial complaint, Musician's Friend has sent several back order notifications regarding your orderOn March 23rd, our email requested that you contact us within days or we would have to assume that you could no longer wait for the guitarThe Federal Trade Commission requires consent for delayed shipmentsIf the business is unable to obtain consent, we are required to cancel the order and release the credit card authorization If you're still interested in receiving the guitar, your order will need to be replaced, however, the estimated date of arrival is still set for May 30th, and a replacement order would not cause additional delaysIf you have further questions or concerns, please let me knowW [redacted] ***Customer Service Supervisor

Dear Mr [redacted] ,Thank you for your replyAs the largest online instrument store, it is simply not possible for Musician's Friend to modify the thousands of product pages on our websiteRather, we rely on the individual manufacturers to provide us with the most accurate informationSince the Wolfpak Polyfoam case does not specify that it is made for a trigger trombone, your return would be considered customer remorse, as the case is advertised correctly.If you have further questions or concerns, please let me knowW [redacted] ***Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12720824, and find that this resolution is satisfactory to me Regards, *** L***

Dear MrB***, Thank you for your responseAfter reviewing the replacement guitar that you're interested in, I do see why there was some hesitation with matching the $price, as the replacement is $Unfortunately, we will not be able to offer the same price, but I'm happy to look into the best discount we can offerAdditionally, if you could provide photos of the damage to your current instrument, it would be appreciatedIn the event that the discount we offer is not satisfactory, I would like to explore our discount options on the current guitar and photos would be very helpfulIn the meantime, please let me know if you have any other questions or concernsW [redacted] ***Customer Service [email protected]

Dear MrS***, Thank you for bringing your concerns to our attentionAfter reviewing the information you've provided and the details available on your account, it appears that you've already spoken to several members of our management teamThough we have advised that you communicate with us over the phone, you have chosen to continue your inquiries in writingNot only has this lead to a delay in responses (as live phone calls take precedence over emails) but it has caused a significant amount of confusionYou corresponded with representatives within a hour timeframeIn our responses, we asked that you provide account details and the reason for your returnIt was not until a member of management stepped in, that we were able to get account information from youUpon accessing your account, we determined that the instrument you wished to return was outside of our return policyStringed instruments priced at $1,or more must be returned within days of shipmentDespite the difficulties, we were willing to go against our policy and provide an exchangeMusician's Friend has explained countless times that, for security purposes, exchanges cannot be processed through email, and you must contact us by phoneWe have yet to receive a phone call from youOn January 25th, you escalated further and contacted the Director of Customer ServiceSince your instrument is outside of our return policy, we were unable to offer additional discounts on the HDMartinPer the Musician's Friend return policy (which can be viewed on our website), returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materialsIt must also include all original packaging, manuals, warrantees, and accessoriesYour final response to management indicated that you were still dissatisfied with our resolution and would be filing a chargeback with your bankAt this time, Musician's Friend has made every attempt possible to resolve your concernsYou have received a response to every inquiry that was sent to usWe have provided clear explanations of our return policy and security requirementsAdditionally, multiple levels of management have been involved in this situation and have offered to personally assistIf you would like to discuss this further, you must contact us by phone (877.880.5907)If you are unwilling to meet the above requirements, Musician's Friend will consider this matter resolvedW [redacted] ***Customer Service Supervisor

Dear MsB***, Thank you for your responseAgain, I apologize for the trouble this has causedNone of our representatives have lied to youMusician's Friend has done everything that we can to assist in returning the damaged package; unfortunately we simply cannot control the speed in which a damage claim is resolvedAdditionally, I meant no offense when referring to the situation as your issueI was simply stating that the young lady who assisted you recognized the importance of your concerns and offered a solutionThough she did not personally make any errors in this matter, she was doing her absolute best to correct what had been doneI completely understand the frustration and disappointment this has caused, however, screaming and cursing at our call center staff is unprofessional and unacceptableI have contacted UPS to inquire about the pickup attempts, that we requested on your behalfThe representative that I spoke with assured me that your local UPS facility would be contacting you to arrange a pickup of the damaged package within the next hours.At this time, I have released the funds from your original orderAs a one-time courtesy, we will provide a refund before the package is returned back to usOnce the damaged package is picked up, your claim will be considered resolved W [redacted] ***Customer Service Supervisor

Dear Mr***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you've experienced with your recent Musician's Friend orderAfter replicating your search query, it appears that searching for "triggered trombone case" yields results for all
of our trombone cases that are available for purchaseSince none of our cases have the word, "triggered" in their item name, our site provided options that matched the rest of your searchOf the available cases, you selected the Wolfpak Polyfoam trombone case, which does not specify that it fits a trigger tromboneIn fact, the product information available on our website is the same information that the manufacturer providesBased on our findings, your return would be considered customer remorse, as the case is advertised correctlyUnfortunately, per the Musician's Friend return policy, customer remorse returns do not warrant a prepaid shipping labelRather, the cost of shipping is the responsibility of the customers. At this time, your return has been established in our systemOnce your return is received at our warehouse, it will be processed as quickly as possible and your funds will be released back to your original payment method within 3-business daysIf you have further questions or concerns, please let me know. W*** ***Customer Service Supervisor

Dear MrB***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you've experienced with your recent Musician's Friend orderThough Guitar Center is a sister company of ours and we offer many of the same items, we do not share inventoryWe
do not currently have any available guitars within our warehouse, as the LTD MH-350FM is discontinued I would be happy to offer a solution, however, I will need a bit more informationWhat model guitar did you decide on as an alternative? W*** *** Customer Service Supervisor