Snowshoerealestate.com

Dear MrR***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you have experienced with your recent Musician's Friend orderAfter reviewing your concerns, I have stepped outside of our return policy and provided a refund for your
purchaseIn most cases, we require a completed investigation before we process a refundPlease allow 3-business days for your funds to reflect within your bank account If you have any questions or concerns, please do not hesitate to contact me W*** *** Customer Service Supervisor

Complaint:
*abbreviated MusiciansFriend with MF as to not have to type out so much!I am rejecting this response because:I do not except this response at all as the matter is still left unresolvedI have had to have a Large 73+ Lbsbox, the size of about half a refrigerator, sitting in my home for almost one month! It is large and in the way and a daily reminder of how horrible this is that MF* MusiciansFriend has left this unresolved for so longExcuse me but in fact all of MF* customer service representatives have lied to me! I find this so exasperatingI would appreciate it if this was looked into further before you say to me that no one has lied to me! I’ve called times, and all have lied to meThe fifth phone call ended with me yelling at your customer service rep to listen to me as she preceded to over talk me and say that no one lied to meI never cursed at anyoneI hope that your phone messages are recordedPerhaps it would be beneficial to listen to them before replying in such a way to meI have been respectful with each call and said thank you many of a times foolishly as nothing was ever completed on your endOnly after contacting here am I getting any real response.I appreciate the refund, that is owed to me in full, however this opened, damaged, delivered upside down, and I suspect missing of pieces box is still sitting here since 11/25/2017. Customer Service Rep lie 1: called on Saturday 11/25/immediately to report this matter of the damage and opened delivery on my door stepI was told that all I needed to do was to put a piece of tape on the box, close it and repackage it the best way I know how to prevent further damage and UPS would be here Monday, the latest Tues 11/I was told that UPS would bring a preprinted label with all MF information on itI asked your Rep, concerned since the item I purchased was on SALE would I still be able to receive a new setI wanted to make sure as I was afraid it would sell outBoy was I correct by the wayYour representative told me not to worry and that when something like this happens “one is put on hold” for the customer and it’s still as if you purchased itDon’t worryWell all-of-these were lies! I have no product from you and the damaged set is still here!Tues 11/promised UPS pick up dateNo one cameCall UPS and MF*MF* Rep tells me that there was just a black Friday sale and perhaps this is why UPS hasn’t come yetGive it a couple of days I’m toldLied to again thinking UPS is at fault and they’ll be here any day, right?Call UPS AGAIN thinking it’s their faultThey have no records from your company MF* (MusiciansFriend).Call MF* again on 11/Gosh I’m exhausted are you now too?Call Mike tells me that he will stay on the phone with me and set up a UPS pick up for my choosing of timeI request between 3pm & 9pmHe tells me for tomorrow 11/Well UPS came with still no records from your companyThey came to pick up but had no infoI keep the box as why would I hand it over to UPS when there is NO LABEL.Well technically Mike did send UPS so maybe one can say he didn’t lie?Call to J*** believe either 12/or 12/(will need to check my phone records) who tells me MF* “dropped the ball” and not to worry that it will be resolvedThat FED EX is in fact who needs to come! J*** lies to me by stating that a new set would be delivered to me by Monday 12/4/Good to point out that at no point did MF* contact me to follow up nor state what was going on with my order and its fulfillment which should have happened long ago!I get a generic email from MF* stating how this item is now back ordered!Call 5So Mad at this point and did not appreciate the customer service Rep that over talked me, this is why I resulted to yellingTrying to get a Reps attention after they disregard what you just told them, as if its not true, it is so insultingMF* reps generic and un true responses have been SO UNACCEPTABLE and would be to any consumerWhat day are we at now? Has it been a month? I want to know at what point can I legally dispose of this box myself and not be held responsible for it? I should not have been left stuck with this for going on weeks now! It is still unresolved and a HUGE inconvenience to me and my household.You say hours UPS will be here? With a preprinted label?I hope that you are not lying to me nowRegards,
L*** ***

Dear MrC***, It appears that you've rejected my initial responseUnfortunately, details were not provided to explain your decision. If you have further questions or concerns, please let me know. W*** ***Customer Service Supervisor

Dear Revdex.com,I heard from a customer service representative of Musician's Friend (MF), MrJoshua Defa, about hour minutes agoHe was on leave and I was not aware of it. He is working hard to resolve the issueI am going to give MF the opportunity to make this rightThe rep is
working hard to find out why there is a delay in shipping out the correct item that I had ordered in December 2017.I have not received the item yetBut for now, MF is working to resolve it and I hope they doI shall update you if and when I receive my item and close the matterFor now, the issue is partially attended to.Cheers,R*** ***

Dear MrB***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you've experienced with your recent Musician's Friend orderAfter reviewing the information on your account, I see that you've spoken to several members of our support team, as
recently as April 10thIt appears that Musician's Friend carries three Gretsch guitar cases, none of which specifically mention that they'll accommodate the G135th anniversary hollow bodyI have contacted the manufacturer to confirm which of the cases will provide the best fit and will move forward with a solution as soon as possible. If you have further questions or concerns, please let me know. W*** ***Customer Service Supervisor

Dear MrI***, Thank you for bringing your concerns to our attentionI apologize for the difficulties you've experienced with your Cordoba C3M guitarAccording to our authorized repair technicians, classical, nylon stringed guitars inherently have higher action than a typical dreadnaught or
electric styleIn your instruments case, the action was made higher as a result of the top sinking inThis is due to the guitar being excessively dry which is typical of acoustic instruments this time of yearTo combat this, we recommend that instruments are kept in a hard case with an acoustic treatment humidification systemThis is a maintenance issue which is the responsibility of the customer and is therefore not covered under warranties. Unfortunately, your Cordoba C3M is outside of the day return policy that Musician's Friend offersIf you wish to exchange your current instrument, for a newer model, we advise that you contact the manufacturerIf you're interested in purchasing a new classical guitar, I am happy to look into the best price we can possibly offer. If you have further questions or concerns, please let me know. W*** ***Customer Service Supervisor

Dear MrC***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you've experienced with your recent Musician's Friend orderAfter reviewing your account information, it does appear that the correct financing option was selected during the time
of your purchaseSince our system is reflecting month financing, there could be an error with the financial institution. At this time, I have submitted a request with Synchrony and asked that they confirm the financing on their endI will provide updates and a solution as soon as possibleIn the meantime, if you have further questions or concerns, please do not hesitate to contact me. W*** ***Customer Service Supervisor

Dear MrM***, Thank you for confirming that you received both guitarsReturns are processed in the order that they're receivedOur warehouse is currently working on guitar returns that were delivered on December 8thYour funds will be released back to your original payment method within 24-hours and an automated confirmation email will be sent to you. Please let me know if you have further questions or concerns. W*** ***Customer Service Supervisor

Dear MrW***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you've experienced with your Musician's Friend purchaseBackordered items can be very disappointing, especially when the expected arrival date continues to changePlease
understand that Musician's Friend cannot change the production timeframe, as we do not personally manufacture Hofner instrumentsWe update our customers with the current date that the manufacturer provides usSince we are unable to control the backorder time frames, our next option is to offer an alternative item that we have availableIf needed, we can research and provide recommendations for instruments that are similar to your original purchase. Though we would love to provide the Hofner 500/bass as a substitute, it does appear that this model is also on backorderWe are more than happy to explore pricing on an alternative, however, we are unable to substitute a $2,guitar at no costAgain, I am very sorry that your son has had such a lengthy wait for his Christmas gift. If you have further questions or concerns, please let me know. W*** ***Customer Service Supervisor

Dear K***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you've experienced with your recent Musician's Friend order We are experiencing a higher volume of returns and exchanges, which is typical following the holiday seasonOur
returns department is doing their best to process returns in our standard 5-business days, but we are encountering some delaysAfter reviewing your account, I contacted our returns supervisor to confirm the receipt of both packages and request that they make your return a priorityAt this time, we have released the funds for your original orderYou should see a refund, in the amount of $297.54, post to your original payment method within 3-business days. Again, I apologize for any inconvenience this has causedIf you have further questions or concerns, please feel free to contact me directly. W*** ***Customer Service Supervisor

Dear MrL***, Thank you for bringing your concerns to our attentionI sincerely apologize for the delay on the Squier FSR Bullet in Surf GreenUpon reviewing your account, it appears that you contacted Musician's Friend and created a replacement order on March 6thSince your prepaid
credit card information was stored within our system, the funds were transferred to your new Squier FSR bullet in Olympic White. To address your other concerns; Musician's Friend does not collect payment for purchases until the item is shippedSince your original guitar was on backorder, your prepaid credit card was simply authorized, which sets the funds aside until they are collectedAdditionally, we do not have the option to "cash out" prepaid credit cardsIn the event that we had issued a refund, it would be returned to your original payment methodFortunately, prepaid credit card companies can confirm refunds, even if you no longer possess the cardOnce confirmed, they are able to provide another card with the available balance. Musician's Friend cannot change an order that has been canceled in our systemWe would simply replace the order and transfer the fundsBackordered items can be very disappointing, especially when the expected arrival date continues to changePlease understand that Musician's Friend cannot change the production timeframe, as we do not personally manufacture Squire instrumentsWe update our website with the most current date that the manufacturer provides us. Again, the funds from your original order have been transferred to order #: Sthat you placed on March 6thIf you have further questions or concerns, please let me know. W*** ***Customer Service Supervisor

Dear MrS***, Thank you for bringing your concerns to our attentionAfter reviewing your Musician's Friend account, I have confirmed that your order was submitted on December 14th via our websiteBased on our records, the order was entered using the login information for your Musician's
Friend online accountOn December 15th you spoke with the Supervisor of our Verifications department, whom handles fraudulent casesYou were informed that Musician's Friend does not offer compensation for fraud purchases, and were encouraged to contact your financial institution to file a dispute. As of December 23rd, you were refunded in full, for the purchase made through your online accountWe recommend that you update your Musician's Friend online account information.If you have further questions or concerns, please let me know. W*** ***Customer Service Supervisor

Dear MrS*** Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you've experienced with Musician's FriendAfter reviewing the details on your account, we have recalled the collection with Caine and WeinerYour account is now in good
standing. If you have further questions or concerns, please let me know. W*** ***Customer Service Supervisor

Complaint:
I am rejecting this response because: Musicians friend is in violation of the deceptive trade practices act, which does not require intent or knowledge of the material misrepresentationUnder the law, country of manufacture is a material factMusician's Friend misrepresented the country of originFrom whom Musician's Friend obtained the information is irrelevant to the matter between purchaser and sellerFurther, T&C's do not waive a consumer's rights under the act. Regards,
*** N***

Complaint:
I am rejecting this response because: The response from Musicians Friends Customer Service does not address the reasoning for sending me an email on April 6, after having filed my complaint, that Musicians Friends out and out canceled my order (Notification Copied below)! If I still need to wait for the back-order, I am more than willing to do so. Sharing my frustration as a consumer with Musicians Friends should not allow them to decide to just cut me out of the order as placed for my son's present. I would greatly appreciate confirmation from Musicians Friends that the Hofner Guitar as ordered will be delivered immediately upon shipment of the back-order
Regards,
*** W***
Dear *** W***,Thank you for your recent order #S26855812.The item(s) noted below have been cancelled from your order.If you have any questions about this cancellation or would like us to suggest alternative products, please call(877) 431-1774for help.Sincerely,Musician's Friend Customer ServiceCancelled ItemsItem #DescriptionQty515654000056000Hofner H500/1-CT Contemporary Series Violin Bass Guitar Regular Sunburst1.00J04087000000000Musicians Friend Free 2-Year Warranty - 2YEARWARR Regular

Dear K***, Thank you for contacting me directlyAs I said during our phone call this evening, your refund was released from Musician's Friend on Wednesday, January 24thThe typical processing time for a financial institution is 3-business daysSince you have not seen your refund, I offered to contact Synchrony and confirm that the funds were receivedI provided you with the hours that I'm in the office and will contact you back directly once I have more information. W*** ***Customer Service Supervisor

Dear Revdex.com,  Mr. S[redacted] has not contacted us by phone, as required to move forward with a resolution. As mentioned in my response to Mr. S[redacted] directly, Musician's Friend considers this matter resolved.W[redacted]Customer Service Supervisor

Complaint: 12538887
I am rejecting this response because: I've been told by 5 different Customer Service Reps on 5 different days that either UPS or FedEx would be here in in 3 days. NO ONE has EVER CAME. I'm really pissed about this as the drum box sitting here is LARGE DAMAGED AND IN THE WAY. I'm so exhausted with trying to get someone to come here and GET THIS OUT OF MY HOUSE. This is ongoing now since 11/25/2017 it is ridiculous that no one has come here to look at the box nor pick it up. I'm really MAD.When and who is coming for this BOX? I rejected your offer to replace this drum set with another as I am HIGHLY upset that the DAMAGED one is still sitting here. Should I trust in a company whom can not resolve this issues with FIVE PHONE CALLS? I've been lied to by FIVE of your Customer Service Representatives as NO ONE has Come through with their end of responses or corrections for my order.I am also HIGHLY offended that you state this as "my issues"  this should be YOUR ISSUE. Thank you very much!
Regards,
L[redacted]

Dear Mr. M[redacted],   Thank you for bringing your concerns to our attention. I sincerely apologize for the difficulties you've experienced with your recent Musician's Friend purchase. After reviewing your account, I do see that your original purchase was made on October 6th and delivered the...

following Friday. On November 2nd, an exchange was created for the Epiphone Les Paul Limited Traditional Pro-II. Unfortunately, based on the information you've provided, it appears that there was some confusion on your replacement order. We created an exchange for an Epiphone Les Paul Limited Traditional Pro-II and a new order for the upgraded Limited Edition Les Paul PlusTop PRO. UPS has marked both instruments as delivered to your primary shipping address as of November 7th.    Please confirm that the Epiphone Les Paul Limited Traditional Pro-II replacement was received, and I will happily provide a return and refund. If you have further questions or concerns, please let me know.   W[redacted] Customer Service Supervisor

Complaint: 12687785
I am rejecting this response because:W[redacted], Thank you for responding back to me but all is wrong. If you still prefer to do nothing I would be surprised at you, You as a business because if you checked with the people that I had mentioned you would be telling me how you as a company messed up. First off I had talked to Joanna on December 21st 2017 at the call center at 7:50pm the call lasted 26 min. 29 sec.. I was getting the musician's friend credit card, if you listen to the call I am sure you will hear me say to confirm my payment as being 14.00 dollars for 48 months that is what baited me to get the guitar that is what your web site said. If you would of checked on December 23rd 2017 11:33 9 min. 8 sec. and I would be talking to [redacted] and checking on the back order and you would of heard me say "I will still get 14.00 a month when the back order comes in is that correct." [redacted] said yes. The next thing to do is wait for February. I get the guitar in the mail and I want to get the stuff done to start paying the guitar off for 14.00 a month. I get a hold of the bank that you use and put in all the info and surprised I see I have to pay 25.00 a month. WOW. I think to myself that is not right .....Then I call Revdex.com and I get a sorry excuse from you about what I had been promised, and that I am a it and that I am pulling a scam on you...(that is what I got out of your response)That is when I was switched prices in the bait and switch. I know you have to know what goes on your web site, you should. 14.00 a month for 48 months was their and if you do not honor it you are a bad business. I have to make my first payment and I will have to pay 25.oo dollars or be delinquent of payment , after I finish this email I will be paying 25.00 to your bank. I hope you feel some compassion for me and feel bad what you have done. To me that is heartless heart. Amazon has the same stuff you do and I chose you, are you going to do the right thing or do I have to go to amazon.?? The bank has nothing to do with this at this time.            make payment 14.00 not 25.00 as the web site said on December 21st 2017 when I ordered guitar. The bank has nothing to do with this it is all on you musician's friend. Even if 14.00 is not right for some reason, that is not my problem. you make it right to a paying customers, can you stand losing customers in this day and age of amazon. The web sight said 14.00 for 48 months. you know it and I know it too, or will I get no action like last time I complained.???
Regards,
[redacted] C[redacted]