Snowshoerealestate.com

Dear Mr. N[redacted], Thank you for bringing your concerns to our attention. I sincerely apologize for the discrepancy you've encountered with your recent Musician's Friend order. After reviewing your account, it does appear that you've spoken to several of our representatives regarding your...

concern.  As stated before, Musician's Friend did not intentionally list the D[redacted] as a US made instrument. The information that has been advertised was provided by the manufacturer. The Excel Series DC that you purchased is currently discontinued from production, and the lowest price we are able to offer is what it was purchased for.  We are happy to provide an exchange for an American made model, however, there will be a price difference. We are also more than willing to provide a full refund and cover the shipping cost for a return. Additionally, if you're interested in reviewing the Musician's Friend terms of use, which speaks to the accuracy of content on our website, please visit the link below. https://musiciansfriend.egain.net/mf/faq.html#article/prod-3255/Musician...⇄ let me know how you would like to proceed. W[redacted]Customer Service Supervisor

SnowshoeRealEstate.com is a vacation rental management company at [redacted] in WV. The company manages 41 prime location, upscale rental properties, handles about 900 guest arrivals in a ski season, grosses over $1,000,000 in rentals per season, has been profitably in business for 9 years...

and has 4,300 repeat guests. [redacted] and her party were guests for 3 nights in one of our rental properties when, on the second day of their stay, there was a power outage which affected about 9 buildings and 2 chairlifts. The outage occurred in the mid-morning and was repaired by Mon Power, the electrical utility, by about 10 pm that evening. The loss of electrical power also affected telephone switching service in the locale, such that telephone and internet were not available. Neither SnowshoeRealEstate.com, nor the owners whom it represents are responsible for electrical utility power outages. 7 rental units in our group were affected by the power outage. The guests, consisting of families with children, in 6 of the 7 rental units made the best of it during the day, skied, shopped and enjoyed the multiple restaurants the resort has to offer. All built fires in their wood burning fireplaces and waited for the power company to complete its work. We sent members of our staff to physically contact each of our guests 3 times during the day and evening. The property managers for the complex in which [redacted] and her party were staying were always present on the property. The power outage was directly across from the front of the building where [redacted] was staying, and several men and trucks were present working on the problem during the entire period. At about 10 pm the power was restored to the entire area affected by the outage. Onl[redacted] elected to depart her rental and go find another vacant rental in which to relocate. While telephone and Internet service in the affected area was not available to [redacted] during the outage, the rest of the resort had power and wifi hot spots abound. We have no record of receiving any email from [redacted] during the outage asking for assistance or updated information on the progress of the repair. While it was an unfortunate occurrence, the power outage was a matter clearly beyond our control, lasted only during the day and evening, and was restored the same day. We never made contact wit[redacted] despite several attempts. During the day the party was out of the property, skiing and enjoying the resort. Late in the afternoon apparently, [redacted] and her party moved out without contacting us and rented another property for the remaining two nights of their stay. Despite having no responsibility for the power outage, as a courtesy we voluntarily refunded an amount equal to one nights lodging as compensation for the day when the power was out. We had no contractual requirement to do so. I regret [redacted] unhappy experience. However, a rental dwelling in a ski resort in the remote mountains of West Virginia is subject to severe weather, cold, ice, snow, power outages and other risks which the guest accepts when they visit Snowshoe.