SolarCity Corporation

Initial Business Response / [redacted] (1000, 5, 2014/09/15) */ Thank you for forwarding the valuable feedback from Ms [redacted] regarding Revdex.com Case #XXXXXXXXIt's always been our goal to exceed our customer's expectationsDirect feedback, positive and negative, is key to identifying areas where we can improve We reviewed all the information in this matter with Ms [redacted] and made prompt contact via phone and email Through careful consideration to her needs, we resolved the issue and have come to a mutually agreeable resolution for the misunderstandingWe will make all efforts to ensure that this will not occur againMs [redacted] has scheduled repairs to be made on 9/and understands the action required on her part We value the trusted relationship we maintain with each of our customersTheir continued satisfaction is one of our top prioritiesIf you have any questions, please call our Customer Care team at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This issue is not yet resolvedThe technician came on the stated date but the "Repeater" that they sent with the technician was reportedly damaged so he was not able to install itWhen he left the communication was temporarily working and within days it started giving an error stating "Not Communicating" againThey have said they will Fedex another repeater since the one sent with the technician was damaged but I have not received itThis issue is not yet resolved Final Business Response / [redacted] (4000, 9, 2014/09/25) */ Thank you for forwarding the valuable feedback from [redacted] regarding Revdex.com Case #XXXXXXXXIt's always been our goal to exceed our customer's expectationsDirect feedback, positive and negative, is key to identifying areas where we can improve We reviewed all the recent information in this matter with [redacted] and made prompt contact via email and phone in response to an email from [redacted] we received September Through careful consideration to her needs, we resolved the issue and have come to a mutually agreeable resolution for the misunderstandingWe will make all efforts to ensure that this will not occur again [redacted] received the new repeater via FedEx on September and was able to plug it in herselfWe assisted her over the phone in resetting her monitoring system and as of September 25, her system is communicatingWe had an internal Technical Support Engineer look into this extensively and determine that the reason for the communication error with her system was due to the extended distance between her energy system's monitoring device and the communication device hooked up to the home internet connectionThis has been explained to [redacted] and she understands the reason for the issue and what we did to try to resolve it We value the trusted relationship we maintain with each of our customersTheir continued satisfaction is one of our top prioritiesIf you have any questions, please call our Customer Care team at [redacted] Final Consumer Response / [redacted] (2000, 11, 2014/09/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ We apologize for the frustrating circumstances regarding this customer's experienceOur staff attempted to contact this customer many times to proceed with the project in but the customer became unresponsiveAccording to section & in the original contract, SolarCity will attempt to correct any default to prevent our lossWe sent our customer several communications and did not receive a response and are not responsible for the return of the $as the customer entered default once becoming unresponsivePlease call XXX-XXX-XXXX with further questions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Solar City's response is an outright lie! They made no attempt to contact us or return our fundsSolar City is less-than-reputable and do not deserve the Revdex.com's endorsement! Solar City says "They are not obligated to return funds?" Really? They are just allowed to keep someone else's hard-earned money? Sounds like down right theft to me! Final Business Response / [redacted] (4000, 9, 2015/09/28) */ The initial deposit was required to move forward with permitting, site surveying and the generation of a designWe have record of separate attempts to contact this customer in March and April of to no availIn August of 2009, SolarCity sent an email to the customer requesting follow-upThe next time we spoke with our customer was in July 2010, over a year after our last attempt at contactBecause we are outside of the cancellation period, SolarCity will not be refunding the deposit, which was applied to the requisite work completed prior to our customer becoming unresponsive in Final Consumer Response / [redacted] (4200, 11, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is NOT a resolutionThey can say whatever they wantIf they were a reputable business they would have returned the money since they did not install the solar system as they indicated on the contract

Complaint [redacted] I am rejecting this response because: I have already contacted the number that they are giving I got to consideration or help from them They were unwilling to even give me their Business address so that I may write a letter to them about this matter Those various phone calls from me to their company can be verified if they pull up my account.Sincerely, [redacted] ***

A customer relations manager spoke to the customer in regards to the status of their project on and We are currently in process of preparing to submit documentation to the utility to obtain permission to operate the customer's systemFor further questions please call [redacted]

Complaint: [redacted] I am rejecting this response because: I received a telephone call left on voice mail from customer service rep stating he was going to look into the matter, further advising that maybe they had the wrong address and wanting to verify the correct address, although he clearly stated my correct address at the start of the callI sent an email verifying my address, have not heard back from themI request Solar City contact me via email [redacted] instead of voice mail, we have no record of these conversations, and Solar City has a log of all calls and contacts with the customerStill just looking for payment that is owed to me and that will end this complaint Thank you, ***Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2015/05/21) */ Thank you for providing this valuable feedback from our customerWe have been in contact with them via phone and emailWe were able to come to an agreeable resolution with the customerFor any questions please call XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 8, 2015/09/15) */ We apologize for the frustrating circumstances regarding this customer's experienceA manager will be in touch shortly to address all concernsPlease call XXX-XXX-XXXX with further questions Initial Consumer Rebuttal I have FINALLY received my money backI'm still unsatisfied with their handling of this caseI was not notified about the depositI just happened to log into my bank account and saw the depositI appreciate any assistance you provided in this matterI hope you do hear from the company, if only so that they know they can't do this to their clientele Thank you, [redacted] ***

We are working on finding a resolution A manager will reach out to the customer to further adviseIf you have nay further questions or concerns please dont hesitate to reach out to Our Customer Care Team at [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: This is not a resolutionAlready tried working with the customer relations manager before escalation to the Revdex.comI want Solar City to honor their word and commitment for reimbursement of the $ Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2015/05/08) */ Thank you for sending this valuable feedback from our customerWe do have a Customer Relations Manager working with him for an acceptable resolutionPlease feel free to call XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke to this customer relations manager weeks agoSince then, he has not called me back or returned my emailsNo resolution has been offered Final Business Response / [redacted] (4000, 12, 2015/05/21) */ We were able to resolve the customer's concerns to their satisfactionPlease call XXX-XXX-XXXX with further questions Final Consumer Response / [redacted] (2000, 14, 2015/05/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company solved my complaints

Worst experience ever! They damage my roof during the panel installationOne year after rain/water damage to the ceiling and room interior the issue is Not fixed.They failed to repair the leak 1st time, so month after its rained they had to come backOnce again, one year after, the issue is Not fixed.Took them ages to install the system,they never on time,and at least times didn't show up and didn't cancel appointmentAfter countless attempts to resolve this issue with their unbelievably slow and unprofessional customer service (one year of calls,emails, pictures, inspections,estimates) they left me with no choice but to start a legal action against Solar City in order to fix the damage to my house they have done Stay away from Solar City!!!

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ We apologize for the frustrating circumstance regarding this customer's experienceSolarCity's contract provides a warranty against roof penetrations made by SolarCityIf the event of Force Majeure, SolarCity does have a removal and reinstallation fee that is generally covered by homeowner's insuranceSolarCity does protect our customers that need roof repair as a result of our installationPlease call XXX-XXX-XXXX with any questions

SolarCity has responded to customer representative and working diligently to resolve this matter

Complaint: [redacted] I am rejecting this response because: I am happy that they are willing to not charge me for the removal, storage, and reinstallation of the panels but I still feel that they should be somewhat responsible for the actual roofing replacement as wellEveryone I speak to and how I feel as well is that Solar City was in such a rush to get as many solar panels installed on roofs in [redacted] so they could get qualify for the Government grants to do so that they overlooked conditions of a lot of roofs and gave the green light to certain roofs that should have not Sincerely, [redacted] ***

A Customer Relations Manager has reached out on 06/10/ [redacted] via phone and email to assist with no response. A Customer Relations Manager will reach out shortly. For further questions call 888-765-2489. Thank you.

Complaint: [redacted] I am rejecting this response because: I reached out to customer relation person yesterday and was told that they will get back to me yesterday, I did not happenI emailed them again this afternoon and she was sorry that she will follow upThis is the same BS response for months now Sincerely, [redacted]

SolarCity has reached out to the customer with the most recent being 06/01/ [redacted] where there was a voicemail left and an email sent, 05/24/ [redacted] there was another voicemail along with an email sent to the customer, and on 05/20/ [redacted] where we were unable to leave the customer a voice mail and sent an emailThe customer has not responded to any of the messages left or responded to any emailsAs of today's date the customer has been non-responsive in order to address their questions and concerns

This company and their representative, [redacted] , took complete advantage of my dadMy dad a senior citizen, who has my mom in a senior care living facility with Alzheimer's [redacted] told my dad, that this would be a great deal for him and that his payments would stay the sameThat was a big lie! My dad explained and showed his bills and how much his payments were, which were less than $a monthNow that my dad has these [redacted] panels, his payments are between $100-a monthHow is that a deal! I called Solar City and spoke with ***SolarCity and [redacted] said there is nothing they can do, after all that was exp!ained about how [redacted] deceived my dad and that he has my mother in Senior care facilityThis company and their Representatives have no remorse, no care and oh well, it sucks to be you attitudeThis company is just plain greedy and does not care who it takes advantage of

We apologize for the frustrating circumstance surrounding our customer’s experience A customer relations manager will reach out shortly to address this complaint with our customerPlease call 888-765-optwith further inquiries

Complaint: [redacted] I am rejecting this response because: I have not been contacted by Solar City The time frame they gave that they would be in contact was "shortly." It has been 2½ days since I read their reply.Sincerely, [redacted]