SolarCity Corporation

Thank you for the update, a Customer Relations is working with our customer to get to a resolutionPlease call (888)765-with any other inquiries

(The consumer indicated he/she DID NOT accept the response from the business.)I have reached out to them for over months to no avail on a resolutionAll customer service reps "understand our position, but..." We have no faith we can resolve this with talk

Complaint: [redacted] I am rejecting this response because: I haven't received any update yetI went to their office last [redacted] and am waiting for their update.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ We apologize for the frustrating circumstances regarding this customer's concernsA manager will be reaching out shortly to addressPlease call XXX-XXX-XXXX with any questions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I expect the manger to reach out via written form either in email [redacted] @gmail.com OR via postal mailNo telephone discussions will occur for legal reasonsI also expect a corrected bill sent immediatelyUntil this has happened, this case is unresolved

Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ We apologize for the frustrating circumstances surrounding this customer's experienceA manager reached out on 10/and will reach out again to discuss this concern as it was presented in feedback provided on 10/This manager will reach out again shortly to resolve the concernPlease call XXX-XXX-XXXX with further questions Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Solarcity has offered to reimburse us for the cost of repairing the damage to our thermostatWe're glad we could finally get this resolved

Today 10/7/ [redacted] I called Solar City to make a payment and they were not able to tell me how much I owed them, because there is still another account linked to mine (Refer to Revdex.com claim [redacted] for the first part of the storySolar City told me two months ago that this issue was taken care of and yet again here I am dealing with the same problemI want my account fixed in my name and my name only and I want to be able to make a payment and I wish that the company can tell me exactly what I owe them and not what my neighbors owe themI wish for the company to credit my account for my last billing statement amount due to all the hassle and I wish for the company to actually fix the issue of breaching my information and having my account linked with another account immediately as this has been going on for months nowI am pursuing a small claims lawyer as we speakI wish that solar city would get their act together and fix this account and stop playing aroundThe only reason I found out it was not fixed as they stated it was two months ago was because I called in to make a payment and they did not know what I even owed them on my billing statement

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was told that they would send me the Nest thermostat, but didn't give me a dateIf they don't send it within a couple of weeks, I will call them backOtherwise, I will file another complaintThank you for your help in this matter.Sincerely, [redacted]

Complaint: In 10-we signed a contract with Solar CityThey conducted a Site Survey and told us to get our roof replaced before the panels could be installedWe had the roof replaced and Solar City conducted an inspection and said that we were good to go forward Nothing happened for two monthsWe were told Solar City was waiting on approval for our permit for the panels and then we finally heard that the permit had been rejected We kept emailing and calling customer service to ask why this had happenedThey would tell us they were looking at it but never get back to usWe contacted Solar City’s Engineering department, same thing Then on 1-20-15, we finally received an answer from customer service saying that we were disqualified because our roof trusses needed to be brought to codeNo mention of this had been made at the inspection Desired Settlement: We were able to get out of our contract and signed up with [redacted] with zero problems and no adjustments made to the roof trusses, so no settlement is requested

Initial Business Response / [redacted] (1000, 9, 2014/12/30) */ Thank you for forwarding the valuable feedback from [redacted] regarding Revdex.com Case #XXXXXXXXIt's always been our goal to exceed our customer's expectationsDirect feedback, positive and negative, is key to identifying areas where we can improve We reviewed all the information in this matter with [redacted] and made prompt contact via phone Through careful consideration to their needs, we resolved the issue and have come to a mutually agreeable compensation for the misunderstandingWe will make all efforts to ensure that this will not occur again [redacted] will be receiving a customer satisfaction payment by January 31, We value the trusted relationship we maintain with each of our customersTheir continued satisfaction is one of our top prioritiesIf you have any questions, please call our Customer Care team at [redacted] extension XXXXX Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/01/05) */ 12/30/- I have received a call from SolarCity and they have offered to cut me a check for $500, mailed to my street addressI will close this case when the check arrives and clears Final Consumer Response / [redacted] (2000, 15, 2015/01/14) */ First, allow me to note an inaccuracy in SolarCity's responseThe telephone contact was not promptSolarCity missed their initial day contact deadlineThe Revdex.com had to reach out to them again in order to get a response During the call, SolarCity offered me a check for $500, mailed to my address, which they delivered This complaint is now resolved satisfactorily

Initial Business Response / [redacted] (1000, 5, 2014/07/30) */ Thank you for forwarding the valuable feedback from [redacted] in case # XXXXXXXX.We apologize for any confusion [redacted] has had to endure We have reached out to him via phoneHis contract does have an annual production guarantee These guarantees are in place for situations such as mechanical failuresThe reason the bill is still due and payable is because during this time the system was still producing as the home has more than one inverter We will be reaching out to [redacted] to finish resolving his complaintThank you Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/08/05) */ It is now 8-3-14, a person called from "despute resolution" I belive they said, left a message on Wednsday 7-30-I imediatly called back with phone number and extension they left only to leave several messages Wed, Thur, and Friday with no responseI just recieved another bill from them requesting august payment as well as the june and july payment in questionI will not make a payment until this is resolved so the longer they drag their feet the longer they will not be paidPhone number they left was X-XXX-XXX-XXXX ex.XXXXX Final Business Response / [redacted] (4000, 10, 2014/08/08) */ We have spoken with [redacted] , [redacted] 's wifeWe are currently doing an in depth bill analysis to discover the root cause of the issueWe thank them for their patience while we reach resolution Final Consumer Response / [redacted] (4200, 12, 2014/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The buisnees has not yet provided me with a resolutionyes we spoke and I am awaiting there final decisionThe problem still has not been addressed and we have not come to an agreement as of yet Consumer Response / [redacted] (2000, 20, 2014/09/19) */ SolarCity has upheld their end of the dealThis issue has been satisfiedThank you to the Revdex.com for helping in this matter

SolarCity has reached out to the customer with the most recent being 05/20/ [redacted] where there was a voicemail, 05/25/ [redacted] there was another voicemail along with an email sent to the customerThe customer has not responded to any of the messages leftThe final call to the customer is on schedule for 06/02/However, as of today's date the customer has been non-responsive in order to address their questions and concerns

Complaint: [redacted] I am rejecting this response because: nothing has been resolved at this timeI have provided requested documentation by a customer service manager and I am waiting for follfrom that communicationI am happy to update the response once there has been some action beyond a request for documentation.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/10/04) */ We apologize for the frustrating calls this customer has been receivingWe have added the number to our "do not call" registry and cease further communicationPlease call XXX-XXX-XXXX with further questions Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) I have told them many times before to stop calling me but the calls continueTheir idea of a do not call list is for just one of their phone centersThey have several Final Business Response / [redacted] (4000, 16, 2015/11/19) */ He is not a customer and we have added him to our Do not call list Final Consumer Response / [redacted] (4200, 18, 2015/11/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not only does Solar City constantly call me their political counterparts call concerning meetings, complaints, etcI do not wish to receive ANY calls concerning solar power

Complaint: [redacted] I am rejecting this response because:I received a brief e-mail response from SolarCity regarding my complaint on [redacted] *** simply stating that SolarCity is reaching out to discuss my complaintSince then I have attempted to reach the SolarCity representative who contacted me (I contacted them via e-mail and phone), but I have not received a response Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/06/25) */ Thank you for forwarding this valuable feedback from [redacted] We apologize for any frustration he has experienced with his projectA customer relations manager will be in touch todayShe will remain his point of contact until he receives permission to operate his systemWe will work with [redacted] to restore his faith and confidence in us Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted today by [redacted] who is going to be my single point of contactShe sounded very sincere and I was pleased with her information regarding my systemI feel confident that the problems will be resolved quickly at this point

When I frist signed my contract I asked the repwhat the $fee was for he stated that it did not apply as long as the monthly payment was made on time, which is was for over years Then I received my bill (late I might add) which had a $fee added to itI call Solar City only to be told that it was not a late fee and that it would be removed from my bill The next month I received by bill (Late again) with anothe $fee added to the billI called Solar City again and was told that because I didn't have autowith drawl from my account I was being added a $fee each month I told them that I was told it would not apply when I signed the contract I was told that it was the companys mistake and customers were not all on their system of forcing customers to go on to Autopay I was very mad and upset over this arrangement of Solar City and the out and out lie I was told from the very begining I agreed to have the Autopayment and try and save $per month I was then told that the $(now $fee would be removed because I was going to Autopayment I received my bill now owing over $plus the two fees I called again and was told that only one of the $fees would be removed I would owe a total of $for the month of July When solar City withdrew from my account they took the total of $for both months withdraw fee and my solar fee I called again and was told that the $the month of July was applied when the bill was generated (before the due date) and I still have to pay for it This is nothing but robbery! I bad mouth Solar City when ever I can I pray that you people go belly up One of the worst companies I've ever met Your policy is one of lying and never telling the truth You need to be behind bars How can you charge customers to have an autowithdraw of dollars per month that is a lot of money for such a small effort on your part Most places only charge a dollar or two at the mostYour Revdex.com reporting policy is a total joke as well I'm sure this will never fall on ears that can do anything about this

My roof leaked 1st and 2nd time it rained they fixed it but I can still smell mold in my garage even I don't see itproduction is not as it was promised and last minute my contract was changed from 45% to 33% .Last month I paid $to solarcity with not enough production and they said they will adjust it in years.I complained they said it is in my contract I did not expecting to pay more now and get adjusted in years I am in limited budget and needed the help nowwill not recommend solarcity to a friend

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] 6, and find that this resolution is satisfactory to meSincerely, Edward Arcena

We apologize for the frustrating circumstance surrounding our customer’s experienceA customer relations manager will reach out shortly to address this complaint with our customerPlease call 888-765-optwith further inquiries

I am sorry for the frustrations our customers experience has causedOne of our Customer Relations Managers will be in contact with the customer to resolve this issue