Sorel

Complaint: [redacted] I am rejecting this response because: Until I have a check I will not accept any responses.Sincerely, [redacted] ***

Thank you for letting us know that you changed your nameIn the correspondence that you refer to, we were never informed by phone or email that you changed your nameAs your name has changed, we will need to cancel the check that was being sent to you and reissue it under your actual nameA member of our warranty team will be contacting you at the number listed in your correspondenceOnce we have confirmed, it will take 10-business days to reissue a check or we can provide you a merchandise credit for the same amountWe will confirm which you prefer when we speak to you

Thank you for speaking to us, as we discussed the tracking numbers that you provided show a delivery of those packages to Columbus, OH, and Coppell, TXAs we have not received your return at our warehouse address which was provided to you this is why we are unable to provide you a refundPlease follow up with your shipper to determine a status or to see if your shipment can be sent back to you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have contacted Rodney at Sorel Warranty and he has agreed to send a check to refund me the purchase price of my boots, since a suitable replacement is not availableSincerely, [redacted] ***

We apologize for the delay in getting your issue resolvedIf you have any questions, please give us a call at the number we left on your voicemail

I am glad that we were able to speak with you on the ninth of January to work with you on a resolutionAgain, I also want to reiterate our apologies for the delayed responseIt is our busy season, and we received a few more requests than we normally do which caused a backlogThank you for your patience and we are glad we could help resolve this for you

We apologize for the confusion that was caused by the delayed response to youWe are glad we are able to speak with you last week, and let you know that your refund was already in processThis should now be reflected in your accountWe apologize for the service, and am sorry that this we were not able to resolve this in a timely manner

We apologize for the delay in processing your refundOur processing time was delayed due to weather, and this impacted the time it took to intake your returnPlease know that your return was received and we processed your refundYou should already see that on your statement with your financial institutionAgain, we apologize for the delay and any inconvenience this may have caused you

Thank you for speaking with usAs noted, we have returned the funds, however, any funds would be returned to the original form of paymentWe would recommend that you reach out to your gift card providerVISA and other gift card providers have a lost gift card process and can work with you to get you a replacement card for the one that was lost

We have reached out to you multiple times to discuss a potential replacement for the boots that you should have received on 12/We hope that you are happy the boots you receivedHowever, if you would like to discuss other replacement options, we are happy to do soPlease give us a call at your convenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, we still have NOT received our Credit back on our Card, therefore, we are awaiting to receive payment from them I have been waiting to see the money come back to us before I drop this case Sincerely, [redacted]

We have sourced a replacement set of boots for you which you should be receiving shortly. We truly apologize about the delay in contacting you. That is not normal, and we are working with our team to ensure this does not occur with anyone else in the future. Again, we are glad we were able to get... your warranty serviced, and please accept our apologies for not reaching out to you in a timely manner.

We are glad that you received your new productYour feedback is important to us and we apologize that the service you received over the phone was not to the standards that you or we expectPlease know that we are acting on the feedback and will take steps to improve our service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:i asked for a full refund back to my credit card -not store credit- I have no need to ever shop at sorel ever again as I've been severely disappointed
Sincerely,
*** ***

Thank you for reaching out to us on the 27thWe reviewed the call and we the code you referred to on your call would provide you 50% off the original price of a Joan of Arctic bootOur Joan's list for $180, and after application of this code it took your cost down to $before taxes and shipping
The pricing that you saw in the cart and that we verified on the call was correctTell us why here

As we have noted in our prior contacts, we do have a day return windowWe are willing to extend that for you, however, the return would be in the form of a merchandise creditIf you would like to do this please ship your product to us as per the instructions we provided on your order form, and in our prior contacts

Hello, Thank you for resolving the issue in a prompt manner. Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We work hard to process your order quickly and efficiently, so you receive your product as soon as possible. Due to this, orders cannot be interrupted once they have been placed. We apologize for the incorrect information you were provided when you originally reached out to usWe have
sent a request to UPS to have the package returned to usOnce we confirm that they have sent it back to us, a member of our team will have your return processedThey will also assist you with a new order so that you can get the correct productWe will get that shipped out to you in an expedited mannerAgain, we are sorry for the misinformation and the inconvenience that has caused