Sorel

Thank you for speaking with us. As noted, we have returned the funds, however, any funds would be returned to the original form of payment. We would recommend that you reach out to your gift card provider. VISA and other gift card providers have a lost gift card process and can work with you to get...

you a replacement card for the one that was lost.

We have sourced a replacement set of boots for you which you should be receiving shortly. We truly apologize about the delay in contacting you. That is not normal, and we are working with our team to ensure this does not occur with anyone else in the future. Again, we are glad we were able to get...

your warranty serviced, and please accept our apologies for not reaching out to you in a timely manner.

We apologize for the confusion that was caused by the delayed response to you. We are glad we are able to speak with you last week, and let you know that your refund was already in process. This should now be reflected in your account. We apologize for the service, and am sorry that this we were not...

able to resolve this in a timely manner.

Unfortunately, due to data and privacy compliance restricts us from seeing the full card number for anyone that has made a purchase. This is done for your security as well as everyone else that purchases with us. As the monies have been returned, we would recommend you reach out to the gift card provided or the original purchaser of the card for assistance.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Boots were replaced with a new pair in different style.  Thank you.Sincerely, [redacted]

We apologize for the delay in getting your issue resolved. If you have any questions, please give us a call at the number we left on your voicemail.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The tone of the response from the business was unappreciated as this is how I entered into this complaint process to begin with.  I appreciate your involvement in mediating this incident.Sincerely, [redacted]

We apologize for the delay. I am glad that we were able to discuss this last week, and as we stated your check is on it's way to you now.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have contacted Rodney at Sorel Warranty and he has agreed to send a check to refund me the purchase price of my boots, since a suitable replacement is not available. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: Until I have a check I will not accept any responses.Sincerely,[redacted]

Revdex.com:I have received the refund in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I am glad that we were able to speak with you on the ninth of January to work with you on a resolution. Again, I also want to reiterate our apologies for the delayed response. It is our busy season, and we received a few more requests than we normally do which caused a backlog. Thank you for your...

patience and we are glad we could help resolve this for you.

We have reached out to you multiple times to discuss a potential replacement for the boots that you should have received on 12/8. We hope that you are happy the boots you received. However, if you would like to discuss other replacement options, we are happy to do so. Please give us a call at your convenience.