Sorel

Complaint: ***I am rejecting this response because: As I explained to Sorel's customer service representatives, I do not have the gift card number available to me Since I do not have that number, Visa can not reissue me the card I would have gone down that avenue if I could have I also called Sorel and explained that if they could give me the numbers, I could reach out to Vanilla Visa for a new card and they told me they were unable to give me those numbers Seeing as when I sent them the boots back, I did not have to give them the number to issue the credit, I thought they'd have it on file
This solution will not work unless they are able to give me the entire card number
Sincerely,*** ***

After reviewing your contact history, we show that you reached out to us about the refund process on the 28th of JanuaryThis was days into the day refund periodYou sent the product on the 29th, and, as it was sent UPS ground, we received it on the 4th of February and processed your refund
As each of the representatives informed you, if it was received after the day period you would be provided a merchandise credit as an accommodation versus a monetary refund
As a one-time accommodation, we have cancelled the merchandise card you received and have credited your original orderYou will see that reflected on your billing statement within 48-hours, depending on the processing time of your financial institution

Complaint: ***I am rejecting this response because: At this point, being that Sorel knows I can not access this credit they issued, should do something else to reimburse me for the cost of these boots If their credit department had accidentally issued too much of a refund to this gift card, there would be no way of them fixing it to get their money back? I bet there would be a way to resolve it in that case In this same way, why couldn't you charge the card again and send me out new boots
Sorel should be offering some other type of credit to me
Sincerely,*** ***

Thank you for speaking with us on WednesdayWe are happy that we were able to work with you to resolve this issue

Thank you for reaching out to usWe processed your claim this past weekend, and you should be receiving your new Ankeny boots in the next 5-business days
Thank you for being one of our SOREL customers

Complaint: ***I am rejecting this response because: The boots Sorel is sending me are not an adequate replacement for my bootsAlso, this example of poor customer service obviously IS the standard way they conduct business - it has taken Sorel two months to respond to this Revdex.com complaint. Sincerely,*** ***

We apologize for the delayed response to your emailI am glad to hear that Ashley is working with you on a replacement pair of bootsYou are in good hands with her, and this should be resolved shortly

We apologize for any delay in resolving your issueI am glad that you were able to speak with our warranty managerAs he stated, he is working to resolve this for you ASAPHe will be reaching out to you periodically at the number you provided to provide updates on your resolution status until
this is completed
Please accept our apologies for the delay, and what you have gone through

Our Warranty department has made multiple attempts to contact Mr*** regarding the Sorel boots that were purchased. At this time, we have been unable to reach the customer to come to a resolution. We have advised Mr*** that we will be able to assist in the exchange of
merchandise through our Warranty department, once we are able to make contact

Complaint: ***I am rejecting this response because:
I have since been married and changed email addressesAt the time, my email was ***@gmail.com and my name was *** ***
I have several numbers to refer to, given many conversations have been had - #***,
** *** *** *** *** *** ***
(and then there are more numbers that, in the interest of time won't bother continuing to list) ending with the last
communication: #***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:i don't understand your companyMy apartment flooded and I've got to relocate and that is the reason I wasn't able to hit the day mark to returni need to return the boots for a full refund back to my credit card as I have no need for them anymore and I do not need a gift card for any reason THey are unworn and in all original packagingI was asking over several emails that I sent before the day return mark about my unique situation and got no replySo I'm asking again if I can bring the boots to the Manhattan Columbia sportswear store by April 30th to get a full refund back to my ccYour company has been terrible giving me an exception when every single other retailer has been understanding of my apartment totally flooding and has helped me in this emergency situationSorel is leaving a really bad taste in my mouth right now.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are sorry to hear that you need to return your purchase. Our return policy states that we would need to receive any returns within 60 days. I am happy to extend the return for you, however, you would receive your refund back on a SOREL gift card which you can use on a future purchase. If you...

would like to do that, please go ahead and mail in your return. Your account has been notated to provide a merchandise card after it has been inspected and accepted by our returns team.

Thank you for letting us know that you changed your name. In the correspondence that you refer to, we were never informed by phone or email that you changed your name. As your name has changed, we will need to cancel the check that was being sent to you and reissue it under your actual name. A member of our warranty team will be contacting you at the number listed in your correspondence. Once we have confirmed, it will take 10-14 business days to reissue a check or we can provide you a merchandise credit for the same amount. We will confirm which you prefer when we speak to you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, we still have NOT received our Credit back on our Card, therefore, we are awaiting to receive payment from them.  I have been waiting to see the money come back to us before I drop this case.  Sincerely, [redacted]

Hello, Thank you for speaking with us last week, I am glad that we were able to resolve this for you. We apologize for any inconvenience this may have caused you. Sincerely,SOREL Customer Care

After researching your request, we have no records of anyone contacting us or reaching out to us under this name. We also researched the email address provided, and have no records of email contacts to us, or a warranty claim. We are sorry to hear about what occurred with your SOREL boots. Please...

give us a call at 1-888-697-6735 and press option #3 to speak with our warranty department. We are open Monday through Friday 8am to 5pm PST. One of our warranty specialists will be able to speak to you about the warranty claim process.

Thank you for speaking to us, as we discussed the tracking numbers that you provided show a delivery of those packages to Columbus, OH, and Coppell, TX. As we have not received your return at our warehouse address which was provided to you this is why we are unable to provide you a refund. Please...

follow up with your shipper to determine a status or to see if your shipment can be sent back to you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We apologize for the delay in processing your refund. Our processing time was delayed due to weather, and this impacted the time it took to intake your return. Please know that your return was received and we processed your refund. You should already see that on your statement with your...

financial institution. Again, we apologize for the delay and any inconvenience this may have caused you.