South County Dodge Chrysler Jeep

If the odometer is wrong, we would be happy to fix it

Complaint: [redacted] I am rejecting this response because: I feel that the entire amount should be refunded If there was not a recall on my car then the alternator would have never failed whcih in turn then my battery would have never failed either I just can't understand the logic of this, if there was not a recall on my car, it would have never broken down and therefore we would not have needed to buy a new battery !!! Sincerely, [redacted]

Please have Mr *** contact the general manager of South County [redacted] for a meeting sincerely, [redacted] ***Service Director [redacted]

I called the finance company and they have not heard from the dealershipThere has been no change on the balance

Initial Business Response / [redacted] (1000, 10, 2015/11/23) */ Contact Name and Title: [redacted] Svc Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @southcountyautos.com Mr [redacted] came to pick up his vehicle on Friday morning, 10/30/ [redacted] and I watched Mr [redacted] walk around and examine the entire carHe then got into his vehicle and left Several hours later, at 1:11pm, Mr [redacted] called me and expressed his concern that we damaged a wheel and scuffed a bumper on his vehicleI asked him why he had not seen any damage while doing his walk around when he picked up his vehicleHe said the car was too dirty I asked that he come back by the dealership so that I could see the alleged damageHe told me he would not be able to make it back here until Monday 11/2/ He never came in on Monday, 11/2/for us to look at the alleged damage

Revdex.com: Here is my info as requested: [redacted] , bought jeep on 2-7-And my daughter [redacted] bought new dodge dart on 2-15-with me as a co signerMy address is [redacted] **Arnold Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] is working with me and the issue is resolved Sincerely, [redacted] ***

We submitted this customer to three lending institutions to try t obtain financingNone of the banks approved the customerThe submissions all happened on the same dayWe have not submitted the customer since thenAll of the banks send turn down letters if they don't approve the customerThat is what they are getting

We contacted Chrysler and they have authorized $reimbursementThe customer has to return for us to pull the needed information for Chrysler to participateThe customer is to call and set an appointment next week

Ms*** will need to deal with Chrysler on this oneAll recall are federal and if her issue is with the recalled part Chrysler is her point of contact

Complaint: ***
I am rejecting this response because: manual was not on back order. I would call up there every week since the day I bought the car and be told that the manual was just ordered again
and that I would have it in a week. Next week would come and still not manual and be told that they just ordered it again. This went on EVERY WEEK since May 31, 2016. As I stated in my original complaint, I spoke with Manager *** on 07/16/and he could not see were a manual had been ordered, apologized and he stated he personally ordered one right then and there and that I would have it that following Wednesday or definitely by that Friday come hell or high water. Guess what, no manual and he was on vacation so I could not talk to him that following Wednesday. So I spoke to a nice lady who told me that she went and ordered it from the parts department herself and should be here by the following Wednesday, 07/27/and BAM, it came in and was hand delivered to me. I called manager *** this past Monday, Tuesday, and he was always in a meeting but the meeting would end soon and they would make sure he called me back. NEVER DID! Was told on Monday that he was busy training a new manager. Wonder why..... This has been the worst customer service and the worst experience I have had buying a new car. I feel sorry for any future customers they have. Hopefully they won't need anything from the dealership. All this dealership wants is the sale and then be done with you. Because if you have a problem, they sure don't want to call you back.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received a check from the business on 4/12/2017. I request this complaint to now be closed. Thank you
Sincerely,
*** ***

The owner's manual was on back orderWe hand delivered it to the customer on 7/27/

In response to the customers assumption all radios come from an outside vender and we do not know when they will be receivedSo with keeping that in mind an appointment set in advance would have been impossible. Considering the appointment wait time I am willing to work the car in for
repairs earlier if the customer can drop it off and leave it for the dayplease have them call me at ***. Sincerely, *** ***Service Director South County autos

Complaint: ***
I am rejecting this response because: I Did not accept a cash settlement, I accepted a Warranty Reimbursement for a vehicle that use 70k miles of the 75k warranty
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: There was no confusionThe
person at the crwdit card company said the dealership often does not tell the customer that they are also getting a ceedit card and another search on rheir credit report, the dealership also gets paid for pushing customers to get the credit cardThis kind of practice should be against the law
Sincerely,
*** ***

From our records we can confirm the Durango was towed into the dealership on 2/27/16. On 3/we called customer and she approved an estimate of to have repairs made. We had identified a ABS Module and way wiring connector to be the issue which was causing the Durango to not
start. From our records I can confirm the part was delayed due to us receiving the wrong part. We have records showing contact to the customer throughout and offering alternate transportation at one point. We did discount the repair to $due to the timeliness and apologized to the customer for the experienceWe have records which confirm that the hours of labor which were quoted on the original estimate of $1,were actually logged by the technician to complete the repairs to the vehicle. We again discounted the work to $which was paid by the customer on 3/11/when the customer picked up the vehicle which had 150,miles on it at that timeOur records do not reflect any calls received from the customer on 3/11/with any issue with the vehicle after leaving the dealership. Our records to indicate the customer brought the vehicle back into the dealership on 4/1/with 152,miles on it. Customer stated the check engine light was on and the vehicle jerks on acceleration. Upon diagnostic we found codes in the computer system which signaled internal transmission failure. We did offer further diagnostic to find the exact issue, but the customer declinedOn 4/1/as a courtesy the customer was not charged for the diagnostic which we did complete. After further review of this situation feel we addressed all of her customer service issues during the time her vehicle was here during the initial visit, and could not predict what may have failed on the vehicle during the 1,miles and days in between visits.We would be interested in helping *** in the future with her vehicle as we value her as a customer

We checked the Jeep out and we could not duplicate the customers concernWe also offered to trade him out of the vehicleHe did not like the trade numbers because wanted to upgrade vehicles without paying any differenceHe also refused to pick up his jeep and continue driving our rental of
which we absorbed the largest part of the costhe has put over ten thousand miles on the jeep since he purchased itWe still will trade him out of the jeep but not at no cost to himWe will always be fair to him but we also ask that he be reasonable and fair with us

Customer has the title

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI don't entirely agree that a reservation could not have been made at the time of my first repairThe dealer should have a fairly good idea of when the part will come in (tracking system?) and then be able to make an appt a couple of days after thatIt could always be cancelled and rescheduled if need beOf course, giving priority to making an appt would alleviate the issue altogetherThis is what actually happened and I am appreciate of the consideration made to reschedule me earlier
Sincerely,
*** ***