South Hills Chrysler Jeep Kia

Tell us why here...The device was not wire tied to the vehicle The box part of the device was tucked up ontop of the under dash wiringIt was placed in the cup holder and from that point the vehicle wasreturned to the customer.The customer is assuming the device was lost while in our care but wehave verified it was placed in the cup holder prior to returning the vehicle tothe customerBelow is part of the complaint and it states the customer does not knowfor sure if the device was missing when it was returnsQuote from customer’s initial complaint“.I have searched the vehiclethoroughly and have been unable to find the deviceI can only conclude that itwent missing while my vehicle was under the care of South Hills Chrysler DodgeJeep Ram” Also on our repair order states “NOT RESPONSIBLE FOR LOSS OR DAMAGE TOCAR OR ARTICLES LEFT IN CAR” (repair order attached to initial response)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The device in question was securely attached to my vehicle under the dash boardSouth Hills Chrysler could have unplugged it and left it attached to the vehicleThey chose to cut the wire ties holding it in place and place it in the cup holderWhile I signed a release of liability which is below where I signedTheir actions of removing a permanently attached item caused it's lossTheir waver states beyond their controlThey willfully removed an item that only needed to be unplugged therefore the loss of this item is completely under their controlIf it would have been left wire tied to the underside of my dashboard it would still be thereThey choose to remove it completely and place it in my cup holder where it has gone missing fromBusinesses can not be let off the hook simply because of a waver when they are negligent in their practices Regards, [redacted]

I have attempt to contact *** ***, but as of today we have been unable to contact each other.we have contacted *** *** *** *** and they have informed us that *** ***'s account has been credited for the over payment South Hills did not know that *** *** made an
additional payment for her prior vehicle.Once *** *** can verify that the *** *** has refunded her overpayment, we feel this she will refund South Hills for the payoff difference in question The *** *** has contracted *** *** and they tell us she is checking her account to verify she has been refunded.If you have any question please feel free to contract me at *** *** ***Larry Winter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

The device in question was removed by our dealership and placed in thefrom cupholder of the truck by the technician. This device needed to be removed because slot where device was installedis needed for accessing the vehicle computers to perform computer diagnosis. We do not reinstall
these devices becausethey are not factory items and could cause damage to the port required toperform vehicle diagnosis.I have verified,with the technician (a year Chrysler tech) thedevice was in cupholer when vehicle was parked on the lot and locked by the technician,tech used the internal power locks to lock the vehicle because of a issue withthe remotes working intermittently. Thisdiagnosis for this complaint was given to the customer.Customer did return to dealership about one hour after his initial pickup, on 11/18, of the vehicle and talked to both the receptionist, serviceadvisor and myself and did not report any issue with vehicle being unlocked orthe device being missingUltimately we are not responsible for items in the customersvehicle. This is clearly shown on theattachment and signed by the customer.This device could have been removed from the vehicle after the vehiclewas retrieved by the customer. Thevehicle was experiencing issues with the remotes not functioning properly dueto an internal fault with the remotes.Please feel free to contact me if you have any questions.*** ***General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Regards,
[redacted]

We paid $990 in the final payments of her Hyundai lease.the Turn in fee and damage found by Hyundai finance is the customer responsibility.  South Hills can not be responsible for a turn in fee or damage of a vehicle leased from Hyundai.  She should contact Hyundai and review with them the damage found.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The heating issue has not been resolved and neither has the torn carpet, dents, unattached console and scratches.I have yet to have the listen to how the problem can be duplicated. They stated in the paperwork they rode with me and they didn't, they think they can start the jeep and duplcate the problem. I have explained numerous times, the jeep has to be hot and the heat doesn' t "blow" it heats up my dash and filters a[redacted] the dash and steering column and out vents and feet area. When using the front defroster the air doesn't come through the vent it is coming out by window. This jeep has missed "16" days of work and wasted time traveling back and forth to Dealership.
Regards,
[redacted]

Vehicle is covered under the manufactures powertrain warranty.We have had the vehicle here and driven it as requested by the owner.  drove vehicle from McMurray to grove City, per owners request, in an attempt to duplicate issue, as well as other test drives.we have been unable to duplicate the...

issue.  Vehicle has no internal codes indicating that as issue has occurred.we have talked with Chrysler's Tech support personnel and without duplicating the issue or having an internal error code Chrysler will not authorized any repairs.Mr. [redacted] is welcome to utilize another Chrysler Dealership if he wishes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The device in question was securely attached to my vehicle under the dash board. South Hills Chrysler could have unplugged it and left it attached to the vehicle. They chose to cut the wire ties holding it in place and place it in the cup holder. While I signed a release of liability which is below where I signed. Their actions of removing a permanently attached item caused it's loss. Their waver states beyond their control. They willfully removed an item that only needed to be unplugged therefore the loss of this item is completely under their control. If it would have been left wire tied to the underside of my dashboard it would still be there. They choose to remove it completely and place it in my cup holder where it has gone missing from. Businesses can not be let off the hook simply because of a waver when they are negligent in their practices.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I contacted the TN  provided and have tried this route with case [redacted] in this response. I spoke to Frank again today. He says case [redacted] is  closed with my authorization. He says he was person I orignially spoke with and that his supervisor Anita closed case without speaking with me. I specificlly told him not to closet case. Anita called once left phone message on 03/25 and promised would follow up no later than 03/28. He more or less told me he is unwilling to help and to contact the dealer or another dealer for repairs. 
Regards,
[redacted]

South Hills returned Ms. [redacted] vehicle to Washington Hyundai.  We did this as a convenience to her.south Hills can not be responsible for excess mileage, wear & tear and lease end fees.  These are between Hyundai finance and Ms. [redacted].the delay in returning the vehicle to Washington...

Hyundai caused no charges to Ms. [redacted]  The delay was caused attempting to Cordinate the return with washington Hyundia's finance department.  They along with Hyundia finance do the vehicle inspection and billing for lease termination.

The only Mechanical issue outstanding is a heating issue and Ms. [redacted] is dealing with Chrysler (FCA) directly to see if the issue can be resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After addressing the issues I will be notified when new carpet and vent shades arrive to schedule another appointment. After 3 appointments they still haven't completed services that were to be done. The main concern is the heat coming through the front, the issue hasn't been resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The dealership's response does not address the fact that I relied to my detriment on the promises made to me by the salesman.  I have no doubt that he knew exactly what he was saying in making those assurances to me.  He checked my mileage on the lease vehicle (which was well below the maximum allowed) and had the service department look at the paint damage.  There was no need for him to do that if there was no intention for the dealership to take care of the"end of lease" expenses.  Nor did the sales manager need a copy of the bill from Hyundai when I finally spoke to Mr. R[redacted] ten weeks later if it was as clear as they imply.  But perhaps that was just another deceptive  and unethical sales practice used by this dealership.The response also fails to address the fact that my telephone calls and emails were unreturned.  Had this been a simple "misunderstanding" on my part, why could no one contact me to say that?  Why was I asked to send a bill and told that it would be taken care of?  Why did I have to file this complaint to get any response at all?The dealership has provided only a boilerplate response and at this point I am not satisfied with that.
Regards,
[redacted]

As of the last visit for Ms. [redacted]’s Journey we know of no current issues with the vehicle. During her visits to South Hills we have not charge her a $100 Deductible.  Her basic warranty coverage will expire this month and then her Extended Servicer contact will begin.  That contact...

does have a $100 deductible and was purchased from the former [redacted]. Ms. [redacted] should contact FCA (###-###-####) if she has concerns about her case opened with Dodge.  We do not have access to the details of that case.

Tell us why here...The device was not wire tied to the vehicle.  The box part of the device was tucked up ontop of the under dash wiring. It was placed in the cup holder and from that point the vehicle wasreturned to the customer.The customer is assuming the device was lost while in our care but wehave verified it was placed in the cup holder prior to returning the vehicle tothe customer. Below is part of the complaint and it states the customer does not knowfor sure if the device was missing when it was returns. Quote from customer’s initial complaint. “.I have searched the vehiclethoroughly and have been unable to find the device. I can only conclude that itwent missing while my vehicle was under the care of South Hills Chrysler DodgeJeep Ram” Also on our repair order states “NOT RESPONSIBLE FOR LOSS OR DAMAGE TOCAR OR ARTICLES LEFT IN CAR” (repair order attached to initial response)

Ms. [redacted] had her vehicle towed in on 8/17/16 because her vehicle would not start.The damage on the bumper would have occurred when the vehicle was towed to our facility.the bumper has many scrapes on it. while at our facility Ms. [redacted] supplied us 2 tire rims to replace on her vehicle because...

of prior damage to them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have talked to corporate and other dealerships. No one can fix the problem and corporate is telling me this problem is normal. I am extremely unsatisifed with jeep as well as the dealership.
Regards,
[redacted]

Vehicle is currently at dealershipInterior issues been addressed.Heat issue to be addressed according to manufacture requirements