South Hills Chrysler Jeep Kia

Review: This nature deals with both contract (warranty on car) and customer service issues.

In April 2013, I purchased a brand new 2013 Dodge Journey and an extended warranty for approximately $30,000.00 at [redacted] in S[redacted]. My vehicle currently has 24,000 miles. Since purchasing this vehicle, I have had nothing but problem after problem with this vehicle. It has been in and out of the dealerships in Moon Twp. and South Hills PA numerous times. My problems have included the transmission slipping and hitting hard, problems with the power locks with key-less entry and the driver's side door, the front panel control for the radio, temperature, and other settings, and the replacement of insufficient tires at 20,000 miles. The vehicle is a couple weeks away from the original manufacturer warranty, 3 years or 36,000 miles.

After several visits to both of the Dodge dealerships for the listed problems, my vehicle continues to have many of the same problems. My vehicle was reset for the transmission and front panel on a few occasions at the Moon Twp. location. The most recent trip to South Hills location my radio was replaced and main control in driver's door replaced and relearn of the key.

I purchased this vehicle and it has been less than dependable. I am expected to continue to inconvenience my life to bring the vehicle in for further repairs. I am concerned with my safety driving as the transmission slips and hits hard and my front screen goes out while I am driving on highways, I have also had issues with the customer service at dealership in Moon Twp. with providing a loaner vehicle which is covered under my warranty with Dodge while the Journey is being repaired and I was told at my last visit at South Hills I owed a $100 deductible and the vehicle is still under the 36 month manufacturer's warranty. Also my calls are not being returned.

I have contacted Dodge Headquarters and explained my experience. I spoke with Frank ,who DID follow up, and he ensured that the locks and radio were replaced. As compensation, he offered me some plan that would give me oil changes for 6 years and would close my case. I advised him that the offer was unsatisfactory and to not close my case. I requested to speak to his manager. I got phone message on Friday 03/25 from Annette case number [redacted]. She stated that she would follow up with me Monday 03/28 at the latest. I still have not heard form her. I have also left message at South Hills service on Friday 04/01. I have again not received any follow up .Desired Settlement: I would like to have my vehicle fixed properly and promptly by Dodge. I would like the issues stated in the narrative to be fixed by Dodge at no cost to me under either warranty as they have never been corrected under the 36 month warranty. I would like to be treated fairly by customer service and have my calls returned and not ignored. If Dodge is unable to provide the service I was guaranteed at the time of purchase, I would like to return the vehicle with a full refund.

Business

Response:

As of the last visit for Ms. [redacted]’s Journey we know of no current issues with the vehicle. During her visits to South Hills we have not charge her a $100 Deductible. Her basic warranty coverage will expire this month and then her Extended Servicer contact will begin. That contact does have a $100 deductible and was purchased from the former [redacted]. Ms. [redacted] should contact FCA (###-###-####) if she has concerns about her case opened with Dodge. We do not have access to the details of that case.

Consumer

Response:

Review: I went to South Hills Chrysler Jeep Kia (SHCJK) on 11/12 for an oil change, a rattle in my map light, a pulsation when applying the brakes and a grinding when I turned the steering wheel. The dealership informed me that my rotors needed to be cut, the map light needed foam placed behind it and the grinding was due to the need for a new power steering rack. They replaced the rack once, then told me the outer tire rod locked up and had to be replaced. Once that was repaired, they said they had to put another power steering rack in it. When I picked up my car Friday pm on 11/15, I started it and many emergency dashlight signals came on. Saturday am, I called and spoke with the owner, [redacted], who informed me that my car needed a clock spring. His service manager, [redacted], was to call me Monday. He did not. I called Monday, and [redacted] told me it would take up to a month to get this part. I then had new tires put on at [redacted] on 11/19, where the technicians showed me that my front brake lines were twisted, preventing full brake fluid pressure from getting through the lines. This was due to poor workmanship from work on my rotors at SHCJK. I contacted another dealership on 11/19, and they explained that SHCJK had broken by clock spring by allowing my steering wheel to turn uninhibited while installing the power steering rack. They had the clock spring in 4 days and did the repair. They also gave me a new oil change sticker (SHCJK had not replaced my sticker for the past 2 oil changes) and fixed my rattle in my map light. [redacted] also told me he was having issues with their alignment machine when I mentioned my car felt out of alignment, which was to be done at SHCJK. It was out of alignment at the other dealership. Finally, SHCJK has never done any computer updates on my car in the nearly 2 years since I have taken it there for service. The new dealership informed me of this and provided me this important update. I have yet to hear from either [redacted] or [redacted].Desired Settlement: I bought an extended warranty at SHCJK through [redacted] for $2629.86 on 5/31/2012. There is a $100 deductible that is to be waived ONLY if I go to SHCJK. I want this contract to be redone so as to have the deductible waived at ANY Jeep dealership, as SHCJK provides unsafe and damaging service.

Business

Response:

The clock spring required replacement because after installation of new steering rack this part was causing a code within the vehicles computer.

Review: On the 18th of November 2014 I took my 2010 Dodge Ram 1500 truck to South Hills Chrysler Dodge Jeep Ram for basic rear break service. While my truck was in the care of South Hills Chrysler Dodge Jeep Ram a Super Chips Vivid Linq valued at $350 went missing from my vehicle.When I picked up my vehicle at approximately 3:30pm on the 18th of November 2014 I found it parked near the back of the parking lot with the doors unlocked.When I returned home that evening I upon picking up my keys from the floor of my truck I noticed the Superchips device was missing.The next morning my father spoke with [redacted] the service writer who said the device was removed from where it was secured to my vehicle and placed it in the cup holder by [redacted] the mechanic. [redacted] from South Hills Chrysler Dodge Jeep Ram also said the same thing to my father.I have searched the vehicle thoroughly and have been unable to find the device. I can only conclude that it went missing while my vehicle was under the care of South Hills Chrysler Dodge Jeep Ram. I have tried continually to resolve the issue with the dealer and they refuse to accept responsibility or replace the device.Desired Settlement: I would like to have the Superchips Vivid Linq device replace or equivalent cash value.

Business

Response:

The device in question was removed by our dealership and placed in thefrom cupholder of the truck by the technician. This device needed to be removed because slot where device was installedis needed for accessing the vehicle computers to perform computer diagnosis. We do not reinstall these devices becausethey are not factory items and could cause damage to the port required toperform vehicle diagnosis.I have verified,with the technician (a 30 year Chrysler tech) thedevice was in cupholer when vehicle was parked on the lot and locked by the technician,tech used the internal power locks to lock the vehicle because of a issue withthe remotes working intermittently. Thisdiagnosis for this complaint was given to the customer.Customer did return to dealership about one hour after his initial pickup, on 11/18, of the vehicle and talked to both the receptionist, serviceadvisor and myself and did not report any issue with vehicle being unlocked orthe device being missing. Ultimately we are not responsible for items in the customersvehicle. This is clearly shown on theattachment and signed by the customer.This device could have been removed from the vehicle after the vehiclewas retrieved by the customer. Thevehicle was experiencing issues with the remotes not functioning properly dueto an internal fault with the remotes.Please feel free to contact me if you have any questions.[redacted]General Manager

Consumer

Response: