South Hills Chrysler Jeep Kia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The item pictured in the attached image is the item in question. It plugged into my OBD II port and the control box on the other end was securely attached via wire ties to a metal fixture under my dashboard. The dealership admits removing the item from where it was attached.  When I first spoke with South Hills I was told that the technician removed it and placed it in my cup holder. Now they are telling me that it was the service writer whom removed it. Either way the item went missing while my vehicle was under South Hills care and their neglegence by cutting the wire ties and not asking what I would like done with it after they cut the wire ties directly caused the loss of the Item. I wish to have the item replaced or equivalent cash value.
Regards,
[redacted]

the item in question was not wire tied to the port, after reviewing with the employee that removed it and put it in the cupholder.  Reviewing this with a technician he does not know how this item could be wire tied into the port.  the item was removed by the service advisor and he does not have anything to cut wire ties with. this device was placed in the cup holder.  We do not know or does the customer when and how this item was lost.refer to my first response

I do not accept this response. 15 months passed because I never thought to check the size. I trusted that they put on the right tires. the front end problem they refer to was fixed already, which they would have known had they taken all the papers I brought for them to look at instead of dismissing my complaint as "we didn't do it". it was due to front end steering problem directly related to 15 months of the wrong tires being on. once again I would like to say that the garage I had been using for years, where I know everyone, and have had no problems, I trust did not switch out the tires. I do not trust bill winters, nor his service staff, especially now, having read multiple complaints and reviews about how bad the service is there when cars aren't brand new. I know this will never resolve, I just want to make sure my complaint is on record.

We installed 4 Bridgestone Turanza 215 60R17 tires on Mr. [redacted]’s vehicle on 4/9/15.  When we installed them we record the Dot # (serial number) from the tires to insure the customers warranty on the...

tire is validated.  I have attached the repair order Mr. [redacted] received when the tires were installed.                 On 6/24/16 Mr. [redacted], over 15 months later, came in stating we installed the incorrect tires on his vehicle.  His vehicle had KUMO KH16 225/60R17’s on it with the front 2 tires with severe wearing on the edge of each tire.                 South Hills has never stocked or sold any of the KUMO KH16 tires.  This tire is not even available via Chrysler Tire Works, with whom we purchase our tires from.  I have reviewed our parts records and purchases to verify that we did not ever stock or sell that brand and size of tire.                 To summarize, South Hills did installed the Bridgestone tires that Mr [redacted] paid for on 4/9/15.  We do not know how the KUMO tires were installed on the vehicles.                 Finally Mr. [redacted] should have the front end of the vehicle checked to find out the reason for the excess wear on the edges of the front 2 tires.

We cannot allow used vehicles to be utilized as loaners for customers.  These vehicles have not been safety checked to insure vehicle it completely safe.  Also insurance company has an issue with loaning used vehicles. The time for the repair was because of ordering parts once the issue with the water leak was found. We just received the pictures from Chrysler and the quality of them makes it difficult to see.  These pictures are the same as the ones attached to this Revdex.com response. We will work with Megan (from Chrysler) to decide how to proceed with these once we can see the issues. We will continue work with Ms. [redacted] to repair her vehicle under warranty.  But will not be able to provide her with a Right hand drive vehicle.  Also I know of no vehicle that is currently made without a console that would allow her to drive from the passenger side.

We repaired Ms. [redacted]’s vehicle.  It was in our shop during a period while we waited for parts to complete the repair.We provided her with a Rental vehicle during that period.  No rental company we know of, or South Hills, has rental vehicles that are right hand drive. As Ms. [redacted] knows...

we do not stock right hand drive wranglers and it took us some time to locate a right hand drive wrangler for her.The recall on her vehicle, repair parts are currently unavailable to us.  We are hoping to receive them within the next few weeks, at which point she can schedule an appointment to have the recall performed.South Hills had decided to give Ms. [redacted] the vent visors as goodwill because of the issue with the vehicle.  These were not part of the original deal as shown on the We Owe signed by Ms. [redacted] at time of taking delivery of the vehicle.  These are currently on order and she will be contacted when we receive them.    It would FCA (Chrysler’s) determination if they would want to repair her vehicle or compensate her for a payment. Please feel free to contact us if you have any questions.

We reason for some of the extended repair time was because of waiting for a backordered part from Chrysler.The service contract or any warranty does not pay for lack of use for Sirius radio.  The loaner vehicle supplied by us to Ms. [redacted] did have Sirius radio.The service contract does not pay...

to have vehicle cleaned or detailed because of failed part.  We did attempt to dry the area where the parts failed.  This process was over a 3 day period where we used a de-humidifier attempting to remove moisture from the passage side of the vehicle.We have not been contracted by Ms. [redacted] notifying us of anything that may have been damaged on the vehicle.  It has been over 1 month since the vehicle has been picked up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Tell us why here...The vehicle was brought into our shop on 8/11/14 for “thereis a rattle when going over Bumps”.  Wediagnosed it as needing sway bar links needing replaced.  These parts were authorized by [redacted] servicecontract and ordered by our parts department. We must perform our...

own diagnosis of a vehicle to call for authorizationfrom [redacted].If the vehicle was diagnosed by [redacted] they could havecontacted [redacted] and performed the repairs once authorized by [redacted] servicecontract.  The [redacted] service contactdoes not require the repairs be completed by us.The parts were installed on 8/18/15.  The vehicle was back into our shop for a nostart condition 3 times over the next month (8/25/14, 9/11/14 and9/15/14).  The rattle issue was neverlisted as issue on these repairs.  Ourrepairs corrected the issue.When the vehicle failed its state inspection on 12/30/14 weattempted to have the repairs authorized by [redacted] but they were declined dueto being past the extended service agreement mileage. The driving lights are not working because they weredisconnected.  While attempting to fixthe no start condition august it was found that these driving light may becausing the problem.  These drivinglights are not factory supplied and were installed incorrectly and causingissues within the vehicles electrical system.

Re:[redacted]     Customer was quoted a price for a vehicle on 2/25 (Thursday) that included extra rebates that customer told our sales person they receive eligibility for$1000 True Car Certificate $500 Chrysler Coupon Receive an email telling us that it would take a couple of...

days to hear from the local dealer about their price and wanted us to delivery vehicle to customer’s home (150 miles away) Friday we email customer told could not deliver vehicle to customers Saturday customer contacted us but was unable to provide us with information (certificated numbers) for the extra rebates customer told us he was eligible for. Customer did not come to dealership or provide proof of eligibility for extra rebates.  We attempted to find certificate numbers for customer but were unable to match up to customer.  Customer never came to dealership to purchase vehicle.

Review: My car was damaged when I brought it in for an oil change and inspection. I immediately brought it to their attention before leaving the lot, took pictures and notified them of the issue. I have a newer car and the crack and scratch in the bumper is clearly visible. I have been calling the service manager (Bill W[redacted]) for two weeks with no return call. I called the business manager (Larry W[redacted]) and he told to bring my car in for the estimate and review. Bill W[redacted] left his office as soon as I checked in at the service department. They paged him. Half an hour later they told me he went to another location. The service department told me Larry W[redacted] was unavailable for another week. I have definitive proof the damage was caused while in their possession. Nobody there seems to care and I'll be forced to take civil action.Desired Settlement: Fix the damage in a timely manner.

Business

Response:

Ms. [redacted] had her vehicle towed in on 8/17/16 because her vehicle would not start.The damage on the bumper would have occurred when the vehicle was towed to our facility.the bumper has many scrapes on it. while at our facility Ms. [redacted] supplied us 2 tire rims to replace on her vehicle because of prior damage to them.

Review: I took my jeep to get serviced for overheating multiple times and dealership and manufacturing company refused to fix the problem after 3 times of taking the vehicle to the shop.Desired Settlement: I am now looking into getting a new car due to the car not working properly and dealership refusing to fix it while the car was under warranty. I should be reimbursed for the money the time and sales tax I paid for the junky car.

Business

Response:

Vehicle is covered under the manufactures powertrain warranty.We have had the vehicle here and driven it as requested by the owner. drove vehicle from McMurray to grove City, per owners request, in an attempt to duplicate issue, as well as other test drives.we have been unable to duplicate the issue. Vehicle has no internal codes indicating that as issue has occurred.we have talked with Chrysler's Tech support personnel and without duplicating the issue or having an internal error code Chrysler will not authorized any repairs.Mr. [redacted] is welcome to utilize another Chrysler Dealership if he wishes.

Consumer

Response:

Review: had my car in for inspection and warranty work at dealership (which I would never have done except for the warranty work), was told over the phone I needed new tires so I agreed to have new ones put on. told they were the right tires, receipt says they are the right ones, but the tires are wrong(too big). after only ten thousand miles, the front tires were totally worn on edges, that's when I saw they were the wrong size. the service manager said that they couldn't have put on the wrong tires because they don't carry them and went on to insinuate that the garage ive been going to for over 5 years, where I know everyone, and never had a problem, switched them. when I said no, it happened at shcjk, he said their tech wouldn't have done that because he is a "good Christian boy". the over sized tires caused the alignments to be off, and the handling on the road and steering to be off. their response was that the larger tire wouldn't cause these problems, but I've been to multiple garages in the past 2 days that completely disagree. they refused to help.Desired Settlement: full refund of purchase price $480

Business

Response:

We installed 4 Bridgestone Turanza 215 60R17 tires on Mr. [redacted]’s vehicle on 4/9/15. When we installed them we record the Dot # (serial number) from the tires to insure the customers warranty on the tire is validated. I have attached the repair order Mr. [redacted] received when the tires were installed. On 6/24/16 Mr. [redacted], over 15 months later, came in stating we installed the incorrect tires on his vehicle. His vehicle had KUMO KH16 225/60R17’s on it with the front 2 tires with severe wearing on the edge of each tire. South Hills has never stocked or sold any of the KUMO KH16 tires. This tire is not even available via Chrysler Tire Works, with whom we purchase our tires from. I have reviewed our parts records and purchases to verify that we did not ever stock or sell that brand and size of tire. To summarize, South Hills did installed the Bridgestone tires that Mr [redacted] paid for on 4/9/15. We do not know how the KUMO tires were installed on the vehicles. Finally Mr. [redacted] should have the front end of the vehicle checked to find out the reason for the excess wear on the edges of the front 2 tires.

Consumer

Response:

I do not accept this response. 15 months passed because I never thought to check the size. I trusted that they put on the right tires. the front end problem they refer to was fixed already, which they would have known had they taken all the papers I brought for them to look at instead of dismissing my complaint as "we didn't do it". it was due to front end steering problem directly related to 15 months of the wrong tires being on. once again I would like to say that the garage I had been using for years, where I know everyone, and have had no problems, I trust did not switch out the tires. I do not trust bill winters, nor his service staff, especially now, having read multiple complaints and reviews about how bad the service is there when cars aren't brand new. I know this will never resolve, I just want to make sure my complaint is on record.

Review: Worst experience of my entire life as a car owner. Bill W[redacted] the General Manager's son is a pompous, entitled, and arrogant jerk. My family and I could have been killed! So my family mechanic had my Jeep towed to this dealership to have the PCM serviced. Instead the lead technician insisted that it needed all these parts replaced instead of fixing the issue (loose PCM wire). Got my Jeep back "repaired" and it would stall while driving!!! I lost all power while driving and could have been killed. Thank god my wife and kids were not in the vehicle. So after all this they still refused to fix the actual issue and refused to refund me the money for just the labor! Next they wanted to have the fuel pump replaced (confirmed perfectly fine). Cost me 100.00 dollars to get the issue fixed at another mechanic shop. They charged me 974.00.Desired Settlement: Want all labor refunded for misdiagnosis and replacement of parts not needed. 500.00

Business

Response:

I have resolved with issue with Mr. [redacted]

Review: I visited the dealership (South Hills Chrysler Jeep Kia) on July 7, 2016 to test drive a Jeep. I spoke with a salesman, and made it clear that I still had to return a leased vehicle before I could consider getting another car. However, I had recently seen advertising from the dealership that encouraged me to come in and see if I would be interested in an early return of my leased vehicle, which offered incentives to visit South Hills Chrysler Jeep Kia. Sure enough, the salesman was very happy to explain the process, and to assure me that I could move forward with procuring a new vehicle. I was told that the return of my prior leased vehicle, a 2013 Hyundai Elantra, was to be completely taken care of by my salesman, Mark E[redacted]. My Hyundai was inspected by the dealership personnel at South Hills Chrysler Jeep Kia with regard to any "excess wear and tear", including paint damage and scrapes on the bumper, phone calls to Hyundai were made with respect to the payoff, etc. At no time was I told that expenses related to returning the vehicle would be my responsibility; to the contrary, I was assured that everything would be handled without any additional concern to me.

This assurance was a major factor in my decision to move forward with purchase/lease of the Jeep at that time, and also a factor in the amount I was willing to pay for the Jeep. I left the Hyundai with South Hills Chrysler Jeep Kia and believed I had made a fair deal, and had nothing else to worry about but the payments for my new Jeep. I called Hyundai a couple of weeks later to confirm that my vehicle had been returned, and my account was clear.. I was surprised to hear that the vehicle had not been returned to Hyundai yet, although the lease payments were paid. I then called South Hills and left messages for Mark E[redacted], and the sales manager, Ed B[redacted]. I also left message with a finance manager. None of these individuals returned any of my telephone calls. I finally drove back to the dealership to resolve the confusion, and spoke with the sales manager, Ed B[redacted]. He was not able to explain why my Hyundai was still somewhere on his lot, and had yet to be returned to Hyundai. He also was not able to tell me when the vehicle would be returned to Hyundai, but promised to let me know when it was returned.

Weeks later, I received a bill from Hyundai, roughly 10 weeks after leaving the vehicle at South Hills. Apparently the car had been returned, although I never heard back from Mr. B[redacted]. The bill from Hyundai totals $1,490.25. I called the dealership several times, and was finally able to speak with a sales manager, James R[redacted]. I explained that I had been assured that all expenses and hassles related to the return of my leased vehicle would be handles by my salesman. Mr. R[redacted] was sympathetic and indicated to me that he would take care of the bill. He asked me to send in the bill, saying that taking care of the leased vehicles "sometimes gets confusing". I thanked him for his attention, sent the bill with explanation via email, and believed the issue was resolved.

However, I l have since learned that nothing has been done with respect to the Hyundai bill, and I have not received any explanation from the dealership. I have made my numerous calls and emails to both James R[redacted], and the general manager, Larry WInter, attempting to get some follow-up. Neither will return either calls or emails.

I believe I was deliberately deceived during the sales process, and that the delays in returning my Hyundai and in responding to my telephone calls and emails are just further deceptive tactics to confuse me and deflect responsibility. I want the dealership to make good on its assurance to "take care" of my leased vehicle and to reimburse me for the full $1,490.25 as promised by my salesman. It would also be nice to have someone at the dealership take responsibility for this mistake and to do me the courtesy of responding to my telephone calls and emails.Desired Settlement: I want the dealership to make good on its assurance to "take care" of my leased vehicle and to reimburse me for the full $1,490.25 as promised by my salesman. It would also be nice to have someone at the dealership take responsibility for this mistake and to do me the courtesy of responding to my telephone calls and emails.

Business

Response:

South Hills returned Ms. [redacted] vehicle to Washington Hyundai. We did this as a convenience to her.south Hills can not be responsible for excess mileage, wear & tear and lease end fees. These are between Hyundai finance and Ms. [redacted].the delay in returning the vehicle to Washington Hyundai caused no charges to Ms. [redacted] The delay was caused attempting to Cordinate the return with washington Hyundia's finance department. They along with Hyundia finance do the vehicle inspection and billing for lease termination.

Consumer

Response:

Review: Purchased town country through [redacted] not a Chrysler dealer. Shortly after blind spot system started to beep non stop. Very much a hazard & safety concern during driving. [redacted] then sent to south hills chrysler for diagnosis. The never got back to [redacted] about diagnosis [redacted] recommend I contact home office of chrysler since I was told this is a continued problem dealership can not resolve & vans being traded because of this issue. I contacted home office which they have never received a call back either so they closed the case because their dealer won't get in touch with them. This is a huge safety hazard driving with children. One search and this very common blind_spot_detection_system_not_working_properly.shtmlDesired Settlement: Repair blind spot or at least contact office to let them know so they can fix it

Business

Response:

Assistant Service manager (Manny) is waiting for approval from [redacted].Estimate was give to [redacted] and they have not provided authorization of payment.Chrysler was contacted and we explained this to them.We will not perform the required repairs unless we receive authorization for payment.Repair cost will be in excess of $4000.

Review: My 2007 Jeep Laredo was purchased from my father whom is the owner of [redacted] in [redacted]. The Vehicle broke down on Memorial Day 2014 & was towed by AAA to my fathers location. Tuesday May 27th 2014 my Fathers mechanic looked over the vehicle and concluded that it was the catalytic converter which than means its a part that is covered by the warranty. My father than had the vechile towed to South Hills Chrysler that day with all contact information phones and such. We called numerous times to check on the status of our vehicle either by myself or my fathers Secretary due to the fact we purchased the car From my father and my husband and I work. When finally contacted although they said they didn't have a contact number when my fathers Secretary called to inquire the status she was asked unnecessary questions that had no relavance to the vechile. So my husband was finally contacted yesterday June 5, 2014 after weeks os having the vehicle they are saying it has a dent basically not honoring the warranty as if the probkem was our fault so why have a warranty? Now my father today Friday June 6, 3914 is having the jeep towed back to his establishment. They told my husband we owe them $152.56 just for looking at a the vechile. So now my father will have to order the part and have his mechanic fix the jeep for probably estimated 3,000 dollors.Desired Settlement: The 2007 Jeep Laredo was purchased with a warranty being so there refusal to replace the part I want my father or my husband to be reimbursed for the fees we now have to oay due to lack of customer service and extremely rude staff they clearly are blaming us for the part that we have a warranty for.

Business

Response:

When vehicle was received the customer told us they had a technician

diagnosis the problem was it needing a new catalytic convertor.

Our technician found no codes in the computer for the

Convertor to be replaced but found codes for misfire in cylinder number 1. Customer was requesting that the convertor needed

replaced (under warranty) but we found no codes showing that.

Upon having the vehicle lifted and inspecting the under of

the vehicle found what appeared to be a recent damage to the convertor (picture

attached).

Chrysler will not pay for the replacement of the convertor

for 2 reasons: 1) no codes in the

computer showing that there is an issue with it 2) damage to the convertor. This

information was reviewed with our Chrysler Service district manager and she

declined the Convertor replacement

The convertor is not something that South Hills can replace

under warranty. I have attached a copy

of the customer repair and a picture of the damaged convertor. The charges that the customer incurred were

for our technician to perform the diagnosis on the vehicles.

Please feel free to contact me if you have any questions

General Manager

###-###-####

Review: On 8/7/14, I took my 2009 Kia Sedona to my local [redacted] Business for a front end rattle at 95350 miles. They found the following needed replaced: Both front struts, Right outer tie rod end, Left lower ball joint, Front sway bar links. I took my Kia to South Hills Kia on 8/11/14 at 95507 due to being under warranty with the estimate from [redacted], and they ordered the front sway bar links stating that was the only thing wrong. On 8/18/14, I returned to South Hills Kia for them to replace the sway bar link. On 12/30/14, I took my Kia in for inspection at 100107 miles. It failed inspection due to marker bulb out, front struts leaking, right outer tie rod and driving lights being inoperable. Now being out of warranty, estimate out of pocket cost is $1200.00. The driving lights they had been inoperable since the disconnected them during service in August, The struts and tie rod end was originally noted by [redacted] in August, but South Hills Kia said were good.Desired Settlement: I want the repair of the struts and tie rod end to be repaired at the cost of South Hills Kia due to being originally covered under [redacted] warranty in August when quoted by [redacted] as being bad, and South Hills mechanics stating they were good at that time only to be told 4 months later needed replaced for inspection.

Business

Response:

Tell us why here...The vehicle was brought into our shop on 8/11/14 for “thereis a rattle when going over Bumps”. Wediagnosed it as needing sway bar links needing replaced. These parts were authorized by [redacted] servicecontract and ordered by our parts department. We must perform our own diagnosis of a vehicle to call for authorizationfrom [redacted].If the vehicle was diagnosed by [redacted] they could havecontacted [redacted] and performed the repairs once authorized by [redacted] servicecontract. The [redacted] service contactdoes not require the repairs be completed by us.The parts were installed on 8/18/15. The vehicle was back into our shop for a nostart condition 3 times over the next month (8/25/14, 9/11/14 and9/15/14). The rattle issue was neverlisted as issue on these repairs. Ourrepairs corrected the issue.When the vehicle failed its state inspection on 12/30/14 weattempted to have the repairs authorized by [redacted] but they were declined dueto being past the extended service agreement mileage. The driving lights are not working because they weredisconnected. While attempting to fixthe no start condition august it was found that these driving light may becausing the problem. These drivinglights are not factory supplied and were installed incorrectly and causingissues within the vehicles electrical system.

Review: on NOV 11TH 2014(veterans day) I purchased a [redacted]. I was asked a guesstimate on what I still owed on my trade in. I said $8900.00 - $9200.00. Since it was a holiday the salesman could not confirm with the bank the total amount. They released the car to me that night. A couple weeks later the bank called to tell me I still owed a balance of $187.69. I paid that amount. The bank called again to tell me that the dealership paid it and my payment would be credited to my account. the bank released the title of my trade in to me which I in return gave back to the bank so they could forward it to the dealership. Now after the dealership received the title for the trade in vehicle I got a bill from them for $187.69 which is the same amount they paid to my bank.Desired Settlement: That I am not responsible for the balance of $187.69

Business

Response:

I have attempt to contact [redacted], but as of today we have been unable to contact each other.we have contacted [redacted] and they have informed us that [redacted]'s account has been credited for the over payment. South Hills did not know that [redacted] made an additional payment for her prior vehicle.Once [redacted] can verify that the [redacted] has refunded her overpayment, we feel this she will refund South Hills for the payoff difference in question. The [redacted] has contracted [redacted] and they tell us she is checking her account to verify she has been refunded.If you have any question please feel free to contract me at [redacted]Larry Winter

Review: Dealer offered to sell me a Dodge Caravan for a price of$ 16,628.00. When I called dealer to confirm this and to go through with the purchase, she informed me that the vehicle has been sold. She then offered me another similar caravan for the same price. I told the dealer that I live an hour and a half away, and that I am dealing with my local dealer on a Caravan, so I would have to have this price quote in writing, because I would miss out on a good deal from another Dodge dealer, if I pursued this purchase from south hills. After several phone conversations and this dealer checking, and re-checking with her manager, she indeed confirmed that she could sell me this Caravan for 16,628 dollars, and she emailed that quote to me in writing. A couple of days later, I canceled the deal I had with another dealer and it caused some hard feelings but, they could not match or come close to the deal that South Hills offered me. When I called down to start the paperwork and make arrangements to pick this new vehicle up from South Hills, the dealer reneged and said they could not sell me this car for that price. After complaining and her going back and forth with her manager several times, she finally said that her manager would not sell this vehicle to me. I requested to speak with said manager myself and after being put on hold two more times, she told me that the manager was with another client and would call me back within 10 minutes and she very rudely hung up on me. Needless to say,the manager never called me back.

This dealer lied to me about several differant things and the lost important lie was given to me in writing. I filed a formal complaint with Chrysler customer care and they have been very aggressively pursuing this issue against the dealer. However, I have just been informed by the agent from customer care, that South Hills has blatantly refused to respond or call back to them concerning this issue. They have even went as far as to lie to them as well, by having their phone receptionist tell them they would get right back to them and they never have. All this is after SEVERAL phonecalls and SEVERAL emails. Chrysler customer care is now exscalating this issue and going to phase 2 of their reprimand system. They suggested that I also complain here, at Revdex.com as well as the State Attorney General's office. They also are suggesting that South Hills reimburse me the difference that I had to pay to another dealer, on the purchase of my Caravan. I will settle for no less than that. The lies and manipulations from South Hills has caused me nothing but hardship, monetarily included. I intend to contact the attorney general concerning this issue as well.Desired Settlement: Reimbursement of the price difference between south hill's quote, and what I had to pay another dealer, as well as a written apology, for the lies and deceitful practices that south hills induces their dealers to use.

Business

Response:

Re:[redacted] Customer was quoted a price for a vehicle on 2/25 (Thursday) that included extra rebates that customer told our sales person they receive eligibility for$1000 True Car Certificate $500 Chrysler Coupon Receive an email telling us that it would take a couple of days to hear from the local dealer about their price and wanted us to delivery vehicle to customer’s home (150 miles away) Friday we email customer told could not deliver vehicle to customers Saturday customer contacted us but was unable to provide us with information (certificated numbers) for the extra rebates customer told us he was eligible for. Customer did not come to dealership or provide proof of eligibility for extra rebates. We attempted to find certificate numbers for customer but were unable to match up to customer. Customer never came to dealership to purchase vehicle.