South Jersey Gas

Services were restored 11-10-10:27amAdvised deposit was waived This complaint was intitially handled via the Board of Public Utilities Customer owes outstanding amount at another property Copies of bills were sent and customer advised balance of $will be transferred to new accountCurrent account was opened under last name "Disilves", however the name has been verified and corrected

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The seller, [redacted] , contacted SJG on to issue a shut off scheduled for 11-21- The seller can not transfer services into a buyer's name Mr [redacted] was informed to have the buyer call to complete transfer prior to shut off to avoid interruption in service.Mr [redacted] sent an e-mail from [redacted] on 11-22-requesting service after the gas had already been disconnected The e-mail area that asks "what address" was left blank.Mr [redacted] contacted the office via phone on 11-26-and was given the next available appointment on 12-03-14.Technicians arrived to the property to find the lock had been illegally broke off the meter and Mr [redacted] lit his own appliances He states doesn't know how it happened Technicians performed a safety check to assure there were no leaks at the property

I wish I could give 0 stars. I had been living in my house for 4 years when someone came to the door to read my South Jersey gas meter. I then received a bill for 2,803.19. I found out from South Jersey Gas that they had not read my meter for the entire time that I lived in my house. Atlantic City Electric reads my meter every single month. I am not sure how this is possibly legal. South Jersey Gas is impossible to get in touch with. I have many many times contacted South jersey gas to confirm that my meter is working correctly and it is now September and they still have not confirmed that it is. The only thing that they have offered for me to is pay 25% and then pay the rest in 6 months. South Jersey gas has done nothing to help me with this situation and asking me to pay for 4 years of a bill in 6 months is very unfair. I still don't even know if the meter is working properly. I also went on their website to have a company come out and confirm if any of my appliances are not working properly. I have never heard from that company either.

SJG turned my service off today without a 10 day notice. I am not saying it is responsible to let bills accumulate but law is law. I called to pay my bill immediately and the auto pay kept saying “error” after multiple attempts I finally reduced the amount and it went thru. I was 37.65 shy of paying the full balance. I called to request to restore my service and they said NO. That I had to pay the full amount. They said they have a limit to how much the auto pay takes and I had to call them back after paying the remainder and no appointment would be made. I called back and was told that since it was after 2pm they would not be able to come until tomorrow and that no limited time frame could be offered and they could show up at anytime. I asked what time they came when they shut it off because I was at home throughout the day and it was still on. They said that was not something they tell their customers. The phone call disconnected and at this point I am frustrated. I ask again why I didn’t receive 10 days notice. They said they sent one in February. I said I didn’t receive it. The rep said they don’t need to do 10 days notice and started asking why my bills was left unpaid. This was not in a nice or caring way to see if there was an issue. Not once did this company call me or issue a disconnect notice. I then asked again what time they came and she said we don’t know that because it is a contractor and not “them” so they have no way of knowing the recorded log etc. I said well you can’t shut off certain times and she said we can shut off anytime we want, it wasn’t after “dark”. I said that is the second law you broke and I know my rights. She said there is no law about the time it is shut off. After I vented about how horrible they are since not only my experience has been terrible but also my experience helping others as a social worker was just as awful and reflective of their cut throat ways. I then asked if I could please have service turned back on before tomorrow since they violated my rights. They said NO. I said I will pay extra. I am not prepared for this. I was given no notice. She said your notice is that you didn’t pay your bills. I said you can’t send anyone out and charge me? She said NO only SJ can turn back on. Yet they said a contractor turned off at an unknown time. I was home up until 3:45 so they can somewhere between that time and 6:00 or they turned it off while I was home without knocking or giving me a chance to pay the bill.
Finally she said we can request after 3 tomorrow but it’s not guaranteed. Then they called me back and hung up so I called them again and said they can guarantee after 3 and that’s why they called to set that up.
Also a few months ago they hired a contractor to change my meter. I walked outside and a stranger was there in a business van I never heard of. I asked what he was doing and he said replacing the meter. I was not told this was going to happen mind you. He said you will be without service while I do it. I said I have an appointment and can’t be home. He said well then you will just have to call to restore it and they will get back to do it when they can. I said no way and asked him to leave and come back when I would be home. He respected that but didn’t show up when we planned. Luckily when he finally did come back it was a time I was there. I don’t understand how any of this occurs and there is MINIMAL backlash and they treat their customers HORRIBLE.
Even though our state has minimum protection compared to other states with utility companies at least some companies have policies that show they care. Not SJ GAS, they lie and ignore the state regulations.
ZERO STARS
Settlement requested: Laws changed and current laws be honored or appropriate legal action for companies that do not follow the NJ regulations. I want utility reform and they should owe the state money in fines and be obligated to improve their company.

Mr*** was provided the names of all supervisors and the reps who have called him and spoke to him and also who have gotten a recording"this customer is not taking calls at this time" without allowing SJG to leave a message.Previous appointments were cancelled due to gas leak emergenciesMr
*** was advise this is a non emergent energy assessment for his billAdvised since we are a first response company can't give a specific time.Advised Mr***, I personally tried to reach him on 01-13-along with another supervisor, we both received operator messageI dispatched a technician at 6pm (he requested after 5:30) who was within minutes of his homeWhen he was called he advised he was going out to dinner and cancelled the appointment.The appointment was rescheduled again on 01-15-15. Mr*** was again advisea time could not be guarenteed since we are first responders. He stated as long as it was befiore or after work, preferably after 5:30pm. A technician was dispatch before Mr*** went to work at 7:30amHe turned the technician away stating he was gettingready for work and it wasn't a convenient time for him. The technician was again dispatchedthat evening at 6:41pm. It was found there were no gas leaks, but Mr*** had his hot water heater turned up to high therefore the increase in his bills

Contacted customer and advised a refund check will be sent out right awayCustomer is on direct debit and received bills due to the first bill being estimatedHis account was debited twice

Mr*** spoke to Supervisor *** *** on 10-17-14. He was advised South Jersey Gas does not charge late fees. All customers have a delivery charge of a day for meter usage and service lines.Mr*** was provided multiple apologies for the wait time. Due to the
implementation of new computer system the call volume has increase with cutomer trying to obtain new account/PIN numbers. Also, the cooler temperatures have increase callers trying to have gas turned on for the season. SJG has hired new reps along with a new customer self service portal

Spoke with customer and corrected mailing address for the billFirst bill was mailed on 2/26/Mailed and emailed customer a copy of their bill

Gas was connected on 3/4/Spoke with customer on 3/and apologized for the delayWaived security deposit and activation fees in interest of good customer relations

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I spoke with Mrs*** on 3/9/and advised that previous account was originally on a budget planDue to the account being closed during the winter months, the budget had a settle up balance

Spoke with wife, ***Advised bad reading in March due to inclement weatherWe received a verified reading on 4/and customer was sent new bill with an adjustment and now has a credit on their account

We are aware of the wait times to get through to the company and we are doing everything we can to rectify this situationI did speak with the customer and discussed her billingThe readers have been going out every month and reading the meterThe customer provided a meter reading as of today
that is in line with the prior readings

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please note that the business representative indicated that they are aware of the many complaints they have received thus far on the website and related services They indicated they were working on corrections, but I have not yet seen progress Presumably they will do so at some point in the near future
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Contacted customer and went over billsHe was estimated from November 2014-january with very low estimatesFebruary bill was an actual reading making up for the low estimatesEnrolled customer in a $monthly budget