South Jersey Gas

Review: We have received a bill for the billing cycle of March that claims we owe $664.63! We paid it thinking that we owe this money, to find out that compared to March billing in 2014, and even 2013 are nothing in comparison to this year. 2013 was $192.05 in March and in 2014 was $151.17 in March. We paid it in fear they would turn gas off if overdue, but really and truly believe this is a billing error or that something is really wrong with our meter. I called and sat on hold for over a hundred minutes two times. called [redacted] as per back of billing paper and sat on hold for an additional twenty minutes with no luck, AND emailed SJ Gas yesterday as per their prompts on their website regarding excessive bills and followed guidelines of submitting meter reading, and their response was merely that the numbers were wrong and would generate an extremely high bill. I have saved their email and our response to that email as wellDesired Settlement: We would like the difference to be paid back to us immediately. That is A LOT of money to pay for gas in one cycle. And we would like someone to come check out our meter and make sure it isn't broken and read it officially. AND if they did actually come and read it during the last cycle, and saw those "extremely high numbers" and did nothing about it, AND billed us for it, then we will need to look further into this matter for negligence. Thank you for your time.

Business

Response:

Spoke with wife, [redacted]. Advised bad reading in March due to inclement weather. We received a verified reading on 4/2 and customer was sent new bill with an adjustment and now has a credit on their account.

Review: I HAVE CALLED SOUTH JERSEY GAS FOR THE LAST TWO MONTHS, BETWEEN MY HUSBAND AND I. AND EACH TIME WE WERE LEFT ON HOLD FOR EXCESSIVE AMOUNTS OF TIME. WHEN I FINALLY GOT IN TOUCH WITH A SUPERVISOR I ADVISED HIM I WANTED SOMEONE TO COME OUT AND TAKE A GAS METER READING TO CHECK FOR A GAS LEAK, THATS WHEN I WAS BASICALLY TOLD I WAS CRAZY AND THEY WOULD NOT COME OUT TO CHECK. ALSO, THEY HAD NO REASONING TO WHY MY BILL WENT FROM $30.00 PER MONTH TO $300.00 PER MONTH.Desired Settlement: SOMEONE COMING OUT TO METER FOR A GAS LEAK.

Business

Response:

Customer spoke with respresentative on 3/13 and went over bills. A high bill investigation is scheduled for 3/31/15.

Review: On June 23, 2015 I called South Jersey Gas to turn on gas at my property [redacted] The home is a vacant rental property. During this call, the woman stated that someone would need to be there to let the person turn on the gas. I said I would meet them there. The next day, I decided to not turn on the gas at the property and call South Jersey Gas to cancel the appointment. I never met anyone at the property and the gas was apparently turned on regardless if someone was there or not. I continue to get bills for gas service (no one is even living there) and I also went online to disconnect the gas at the property on 08/23/2015. At that time I also sent an email on 8/28/2015 to verify the gas was turned off. On the morning of September 12, 2015, I finally received a returned email (2 weeks later) that I now have 3 bills totalling $68 due to the gas company. After numerous times to speak to someone at the gas company (I have gotten disconnected to hung up on 3 times) I filled out a form online to cancel the gas (again, it should have never been turned on in the first place) I still have not heard from anyone that the gas has been turned off. I am deeply disappointed in the customer service of this company and I am not understanding why I have a $68 gas bill for a home that is vacant and should have never had the gas turned on in the first place. Thank you.Desired Settlement: I want my gas bill waived of the last month of billing. I sent in a check of $36 last week (still has not been applied) and I want my gas turned off!!

Review: On approximately 2/15 prior to my closing date for my recently purchased condo I filled out online the steps to transfer services from seller to myself. I finished and it was confirmed to switch 2/20. Yesterday it was turned off and I am now without heat. The customer service representative said there was nothing she could do and the soonest they could be there to activate was Monday3/2. I have a 2 year old niece that is staying with me and it is supposed to drop to 8 degrees tonight. I am in jeopardy of pipes bursting and my child becoming sick. The explanation to me today was that online was not actually the way to do it and that I should have received a call. I have been on hold for hours at a time and was supposed to receive a call back from a supervisor this morning. That never happened. I am very upset that a utility provider can do this to a customer. This is an emergency situation and unacceptable.

Business

Response:

Left message for customer with contact information to call back. Customers gas was disconnected because previous customer called for a disconnection of service. We were able to turn the customer back on the same day.

Review: The company sent me two bills, I called them and they said they'd fix the billing issue. I paid the one bill they told me to. The next month (this month) I got two bills the next month and a late notice from one of them.Desired Settlement: I would like the second bill to be removed and the double charges.

Business

Response:

South Jersey Gas spoke to [redacted] on 11-20-14 12:03pm. Due to new system conversion, two bills were sent. [redacted] was advised account was corrected and $ .24 billed in error was adjusted off account. Issue was resolved.

Review: I am trying to make a payment online and I cannot. It keeps telling me my profile is locked and to contact Customers Support. When I try to contact Customers Support, they are simply unreachable. The phone calls will go for more than an hour and they won't be answered. And that's any day, every day, during normal business hours! Worst Support ever.

I did sent multiple online requests as well, no response either. Does anybody even work there?

Not to mention that the bills jumped twice over the last few months, which is not the nature and the time of this complaint. A big business like this should not be allowed to operate, until there is adequate Customer's Support.

Now, I am forced to make my payments over the phone, for a fee, which is ridiculous! Something needs to be done! And I hope this complaint will be the first step towards resolution!Desired Settlement: Just need someone from Customers Support to finally contact me, unlock my profile, so that I can access my account online and make my payments. It is hardly to believe, that there are no other options for something as simple as this, to be done any other way!

Business

Response:

Left message for customer on 3/9 advising her account has been unlocked. Confirmed that customer was able to log on in their attempt on 3/10 and made a payment.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I received my gas bill this month and was shocked and disgusted by the amount of my bill, $457.89. My previous two month's bills were rounded off to $18 and $19. This past month has been somewhat colder than the previous months but my bill cannot be $440 more. Since I received my bill last Saturday, I've been trying to contact a person at South Jersey's customer service department by phone every day. Every day this week I've called and either been met with a busy signal or have been on hold awaiting someone to answer for 1-2 hours each time. I've wasted my personal time and minutes on this matter and have not gotten anywhere. I've driven to a local South Jersey Gas location in [redacted], NJ and the woman behind the desk said that the location is only a payment center and that she cannot assist me. She told me to drive to [redacted], NJ, where there is a customer service center. She told me there is no physical address for that facility and could only give me a directions and say, "It's the big building in the open field." I cannot attempt to find that customer service facility at this point because I have to do work and take care of a young child. I sent an email today to the company in regards to my issue but have not been given any response. I'm upset about my bill and concerned that it is incorrect and that I cannot afford it and I cannot even contact someone or get a response from the company explaining or or assisting me with my concern after 5 business days.Desired Settlement: I would like a customer service representative to contact me to have an explanation of charges and why the drastic increase in my bill from last month to this month. I would also like a possible adjustment in my bill, as I do not believe that it is correct. But I obviously need to speak with someone from the company first. Thank you for your assistance, Revdex.com, in advance.

Business

Response:

Contacted customer and went over bills. He was estimated from November 2014-january 2015 with very low estimates. February bill was an actual reading making up for the low estimates. Enrolled customer in a $75 monthly budget.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was recently sent a $1,732.29 bill for the period of 12/13 -04/14 due to a non-registering meter. I have never been billed for that much gas for this period ever. When I first received an unusually low bill (Dec 2013 or Jan 2014) I sent in $200 as I thought the meter reader could not get a reading. The next month after receiving another very low bill, I tried to call SJ Gas, but as is frequently complained, it is a struggle to get someone on the line without waiting 60-minutes on hold. At one point I left my name to be called back, for which I never received a call. I hope that there are folks who do not go many more months than I did to have a repair completed as I could hardly imagine what type of bill they would receive.

I do not know how the formula was agreed upon that came up with the amount SJ Gas claims I owe, but it is unfair and unethical to bill long standing client on fantasy/imaginary/hypothetical “usage” rather than historical usage. Perhaps an app or program should be developed by SJ Industries that alerts their company that usage for a particular time period deviates far from the norm so that the company could address non-reading gas meters proactively rather than waiting for valued clients to maneuver and navigate such a byzantine customer service line as is in place currently with this public utility.

This morning I received a call from a 3rd party call center to inform me that my gas was scheduled to be shut off on January 13, 2015. Since filing a complaint with the BPU on December 8th and expect my Customer Rights will be honored and my gas not shut off until we can come to a reasonable conclusion to this matter, at which time I will make payment. I just got off the phone with a SJ Gas rep who would neither confirm or deny that service would be interrupted. She also informed me that there would be absolutely no adjustment to this bill. Hence this complaint. And I do agree I owe an amount, just not the fantastic hypothetical figure.Desired Settlement: A billing adjustment that reflects historical usage and billing.

Review: Approximately 4 months ago, I began service with South Jersey Gas at my home in [redacted] We have received 3 prior bills before receiving one today. The 4th bill I received, which is the May bill, totaled $149.45. The reason this immediately caught my attention is we did not use our gas one time in the last 30 days due to spring and winter ending. I wondered how suddenly the bill could be so high since prior bills were 1)120.00 2)11.00 3)8.00 in the 3 previous months when we were using gas services. So I called South Jersey gas at [redacted] and spoke to a manager named [redacted] at extension [redacted]. I questioned how the bill could be so much higher than previous months, even though we didn't use gas one time in the last 30 days and she responded saying " Well... you were not billed for USAGE in any of the three prior bills !" So here this is the 4th bill I have received from South Jersey Gas and they are billing me for the TOTAL usage for the entire winter since we had the service. They did not bill me the first month, the second , or the third but waited 4 months to bill me for any usage? This is not logical. I'm not disputing the total amount due but am questioning how this company is billing customers 4 months after using a product? This is like being charged for French fries for a happy meal that you had for lunch last month this month. Their explanation does not make any sense. When I said to the manager that they should notify customers that this could happen to them, she replied WELL WE WILL HAVE TO THINK ABOUT THAT. I have never heard of a company in my entire life billing someone for charges for any service, product, purchase , or anything 4 months later. This sounds like a " I WILL BILL YOU 25 Tuesdays from now for a hamburger today" and something should be done about this. This is not how businesses operate.Desired Settlement: I would like the company to take this matter seriously. I have no problem paying any of my bills. I am a hard worker and make sure all payments are made. But I honestly have never heard of any company billing their customers for services that occurred 4 months ago after they sent their customers 3 prior bills that did not list those services on them.

Business

Response:

Our customer, Kevin Wernik, had his meter set on 02-11-14.

The company that reads his gas and electric meter is called Millenium. They did not begin reading the meter until 05-15-14. It is Millenium's reading that bills for the gas usage.

Since Millenium did not add the customer to their route until 05-15-14 we could not bill for the usage between 02-11-14 and 05-15-14. The customer was only billed his customer service charge. The read when meter was set on 02-11-14 was 00000 the actual read on 05-15-14 by Millenium was 114, therfore the customer was billed the 114 cubic feet he used. Unfortunately, SJG has no bearing on the date Millenium adds a new meter to it's route. It would be unfair to bill our customer ahead instead of the actual usage. The usage on a SJG bill will always be for the previous month after the customer has used our product.

Consumer

Response:

Review: 10067305

I am rejecting this response because: Blaming a 3rd party, that is hired by South Jersey Gas, for not READING the gas meter sooner is not correcting the problem. I'm not a customer of this third party. I am a customer of South Jersey Gas. Customers should be notified prior to anything like this happening, especially when they are considered NEW CUSTOMERS. There should not be 3 bills mailed to a customer and the entire winter READING on a meter billed on the 4th bill with no prior notification that this would even occur. This is just bad business, regardless of the payment due. Then they, South Jersey Gas, has the nerve to blame a 3rd party for the problem instead of addressing and resolving it.

Regards,

Kevin Wernik

Review: They keep taking out multiple paymentsDesired Settlement: This has been a year long problem with their billing status

Business

Response:

Customer spoke with representative on 6/5/15 and has been removed from direct debit. We are researching the issues and apologize for any inconenivence.

Review: sj gas had turned off my gas and put it in someone elses name. I was able to figure out they were supposed to turn on a new gas account to a new home accross the street which should have had nothing to do with me. I received notice that my service was been switched . I contacted sjgas and they even had the nerve to tell me I would have to pay the reconnect fee. I was told to call customer care which on average has a hold time of 25 minutes. I received my latest bill with connect charges still there as well as a message regarding the timing of my payments. I am not the one who mesed up. I will not be charged for the blatent mistake of this company.Desired Settlement: Please fix my bill and send me an adjusted bill reflecting the current mistakes which are still on my bill

Business

Response:

Customer was advised account was transferred in error. Her account missed the billing cycle, therefore her bill reflected the $7.00 transfer fee. It was removed and she will see that adjustment on her next billing statement. She was also given a $25.00 credit for the inconvenience and lenghty wait time to reach a representative.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Monday October 21,2013 a call was placed by me to have gas service turned back on at my residence. The customer service office told me they were scheduling this appt. for Thursday the 24, of October after 4pm. I agreed as to this is what time someone is there for them to access the house for part of the turning supply back on. We have done this now for 4 years as a gas heater is the only appliance we have. Upon Thursday, the south jersey gas co. never showed up to turn my gas supply on in time for the recent cold snap we experienced. Friday I called at 8:15 am and I was told that we will be there this afternoon at 4pm. My wife took the rest of the day off from her employment at no pay to be there if S J Gas Co. arrived early. Once again they did not show for the agreed appt. Here we are on Saturday informing your agency of this living condition that my family and I are enduring. It has been very cold upon waking in the am and still no gas supply has been restored. I made yet another call to SJ Gas Co. about 10:15 am Saturday the 26,2013 and was met with a very rude dispatcher who told me that we will be there when we can and not until. Crock. Here comes another night of frigid weather and no heat. They will tell you that we are on the schedule. What does that mean? Very rude and cheaply run conglomerate. This company needs serious revamping of there policies. They do not care.

Business

Response:

The customer's service was turned on 10/26/2013. It was delayed due to workload and emergency gas leaks that our personnel had to prioritize. Mr. [redacted] account will be credited $20.00 to cover the turn on charge, and an additional $30.00 for inconvenience of his wife, to total a credit of $50.00. I do apologize for the delay in his services gas restoration.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I contacted SJ Gas on November 4th,2014 to set up an appointment for them to come out and turn on my gas. Since that time I have been stood up on three different appointment days. a service block from 8am to 11pm in which no one showed up or called. I work during the day and am fortunate to have my elderly mother wait at my condominium for the technicians to arrive, however they still haven't shown up. I went [redacted] to complain and try to illicit a response. Someone messaged me saying they would reach out to customer care. I received a phone call from them telling me someone was at my house "right now" This was never set up as an appointment and I was working and unable to have anyone there to meet them as I was not given any notice. As of today I have been without heat for 13 days. It is getting below freezing at night and I'm trying to survive on a small space heater. I also am a single father, I am unable to have my 10 yr. old daughter stay with me due to not having any heat. I also am waiting to bring home an exotic bird, but can't because its to cold. I have E-Mailed them with no response. I don't know what else to do at the point. Although I don't have a specific health issue, freezing every night may cause one to occur. It could be quite dangerous. [redacted]Desired Settlement: At this point I really need my heat turned on. An apology could be a start. Reimbursing me for all that they have put me and my family through the last two weeks is the least that they could do. I can't believe I have to beg for heat in the winter time. This company has completely ignored their responsibilities and they have a monopoly on this service as I have no other choice. This has been a completely horrible experience and I have no where else to turn.

Review: I have been trying to contact customer service for over a year. First couple hundred times "Our system is being upgrading and their will be delays" Have been on hold for 2 hours then system hangs up on you. Now system informs caller "There is a problem with our system, please try later, good bye! I have attempted to call, email and NO RESPONSE at all. I never got a bill, don't have one clue what I owe. I had service done twice and pleaded with rep to have someone call me about it and absolutely nothing! They are the only utility that uses a third party outdated system, its pathetic! To pay by phone you MUST have your account number, do you know your 17 digit account number? I don't because I never got a bill!!!!!!Desired Settlement: Fix system. Streamline bill pay. Answer emails and send me a bill!

Business

Response:

Company spoke to Mr. [redacted] on 12-01-2015 12:09pm. It was found Mr. [redacted]'s account was set up at [redacted] ave in [redacted] instead of [redacted] Ave. [redacted] Acoounts were corrected and customer currently has a credit balance of $200.79.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Still unable to reach customer support getting prompted "Were sorry we are experiencing difficulties please call back later" Called back at least 100 times in a year.

Regards,

Bryan [redacted]

Business

Response:

Please can you confirm that the customer is calling the correct number, [redacted] We currently have a less than 1 minute wait time and there is a callback system in place for times where the wait is longer. Mr [redacted] should not have any trouble contacting South Jersey Gas. We did sent a new bill to the corrected addresss on December 21 which the customer should have now received. If he has not received the bill please ask him to call the number above. We changed the address as requested to: [redacted] Ave,[redacted]

Review: In October 2014 SJ Gas required that I put down a $200 deposit, as the previous renters left without paying their bill. I put down the deposit.

Several months later, I alerted SJ Gas in August 2015 that I would be moving from my apartment ([redacted]) by the end of the month and would like to turn off gas at that residence, as I would no longer be living there.

To be thorough, I also filled out their online form to indicate that I would like the gas service shut off by August 31st, when I would be moved out (which was when my lease ended).

Having not yet received my deposit in the mail, I signed on to my SJ Gas account to see if their were any messages on the online portal associated with my account. Instead, I saw a bill for gas service for the month of September.

I refuse to pay this bill, as I informed SJ Gas well in advance that I would not be living there, and was not living there. Both my former and current apartment managers can attest to that.

I have called SJ Gas 3 times to retrieve my deposit, which they did not mail to me, despite leaving a forwarding address at my former residence. As well as to remove the charge to my account.

The first time I called I was told it would be a 20 minute wait, 35 minutes later, no one took my call. I called back again and selected to have someone call me back, no one ever did.

I wrote an email telling them that I would be filing a formal complaint with NJ Utilities Commission if no one from SJ Gas contacted me within 5 business days.

I received no response.

I then called them one more time, informed that there was a 30+ minute wait for calls and was told that there were no available call back times that I could schedule.

I filed a formal complaint on October 17, 2015 with the NJ Utilities Commission. SJ Gas must return my $200 deposit within a timely fashion. SJ Gas must also remove the September charge from my account.Desired Settlement: SJ Gas must remove the $11.45 charge from my account and must refund my $200 deposit.

Business

Response:

Company was not notified until 10-22-2015 when customer filed a BPU complaint. Septemeber bill was returned by post office as undeliverable with no forwarding address. SJG contacted property manager and transferred property back into their name as of 09-01-2015. Refund of $200381 was same day BPU complaint received. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Received South Jersey Gas bill servicing 2/11-3/12/2015. Lived in same residence for 15 years and the bill is twice the normal amount. I have tried (in vein) to reach customer service and it is constantly busy. Tried 4 different phone numbers, plus sent an email without success. Tried all extensions--even gas leak ---just to talk to someone and still busy. Concerning!!

My bill states I had a previous balance or $197.00 which is wrong. On same statement, it states my previous bill as paid at $209.05Desired Settlement: As above.

Business

Response:

Contacted customer and went over bills. Calculated usage from last year to this year and usage is in line. Possible bad reading in February but we will be out again on 4/14 to verify meter reading. Advised customer we are looking into our phone system, we have been advised many customers are experiencing a busy signal.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me --at this time but complete resolution possible with next reading 4/14/15. Business states working on customer service issues.

Regards,

Review: I received a notice in July that they have not received a meter reading from in a awhile. I wrote down the meter reading and called August 4th. I waited on hold over 30 min. I told the woman that I had the numbers for my meter because of the letter I received. She then explained that they had my actual meter reading and she did not need the numbers. I asked if she was sure and she said she was. My next bill I received was $71.49 I paid it and thought everything was fine. I received my next bill for$ 214.56 in the summer that's extremely high. I called again on September 2nd waiting for 33 min. I got the run around how the were unable to get to my meter since Nov. 2013. Yet I was told they had a reading. They claim my dog was in the yard for 7 moths yet if my dog is in the yard then I am home. They never knocked or left a note that they were at my residence and they never sent a letter until July 2014. After a long conversation they told me they would get a supervisor to call the next day. I received no call. I called back on September 4th and waited another 30 min on hold and was told the person was on medical leave they would have another person call me. So I waited and I called again with no response. Finally a man called back and of course I was working so missed it. I returned his call over four times without a call back. On September 16th I called and told him on a message I would contact the Revdex.com if I do not hear from him. He called back the next day and told me that he didn't know why they told me they had a actual reading but they did not. He didn't apologize once. In fact he got rude and asked what did I want him to do. I wanted him to figure out why it took 8 months to contact me about my meter readings. Why no one sent a letter till July. Why no one left a note that they came to my house. He wanted to solve the problem by making payment arrangements for money I didn't know I owed and make them during the winter months when my bill will be much higher.Desired Settlement: I would like a better communication and customer service. A more customer friendly bill. A letter or to be contacted if they can not get a meter reading. And a refund for the money that I didn't even know that I owed in the first place. And an apology would be nice.

Business

Response:

[redacted] has had estimated reads son 02-19-2013 due to a dog ih her yard. Since the meter is located in this area, Millenium the company that reads both the electric and gas meters, will not access due to safety issues. The customer is sent a postcard every 3 months requesting the post card, a phone call or the meter read entered online. This had not been done in 8 months therefore customer was sent a letter indicating a meter read was needed or the gas could possibly be shut off until she gave us access.Customer called and advised SJG on 09-02-14 she had called with a meter read in July, however was told we did not need one. Per review of the call on 09-02-14 the information provided was that Millenium would be at the property on 07-19-14 and again on 08-19-14 therefore an actual verified reading could be obtained (which is required every 12 months).Also on 09-02-14 customer was offered a payment arrangment in which she declined.Supervisor Cerato attempted to call customer on 09-04-2014 and left a message. A return call was not received from customer.Customer called on 09-18-14 and spoke to supervisor Diorio. She was given and adjustment of $43.56 for good customer relations due to the agent in July not taking the meter read provided (this was the full amount of the bill and an additional $14.00). The new agent was educated to take all meter reads an hold them to enter after the meter reader attempts to take a reading. In this case he was again unsuccessful in July and August due to the dog even after customer was verbally informed Millenium would be there to read the meter. The meter read date is also printed monthly on the bill to communicate to the customer when the meter will be read.On 09-18-14 [redacted] went to the BPU after the issue had been resolved. She was advised by BPU and Supervisor Cerato that a note was sent to Millenium to knock on the front door for access. Multiple postage paid meter reading cards were also sent to [redacted] in case her dog was in the area preventing Millenium from knocking on door. She was again advised this was due to safety precaution set in place by Millenium for their employees.Customer was provided all resolutions she stated prior to contacting the Revdex.com. Additional meter read cards have been sent again since prior calls.?

Consumer

Response:

Review: [redacted]I am rejecting this response because: The information that they provided was not accurate. I did contact them in July after I received my FIRST letter and was told that they had my actual reading. I NEVER received a post card or letter prior to that letter in July. So that was approx. 6 months after my last reading. But according to what was written I received a post card every three months. That was inaccurate. Also there is a tiny chart along the side of the bill that is not customer friendly that states the months of estimated vs actual reading. But, there is not written statement that my bill is an estimated bill. The bill stated that from July to August I owed 200 and some dollars. That was not correct. I owed about 70 dollars and the rest was back payments. IT DOES NOT indicate that on the bill anywhere. I called several times to the company waiting on hold over 30mins each call and only after I suggested that I would contact the Revdex.com is when I got a phone call back. I was talked to rudely and never received an apology. If they listen to their calls they should have listened to the call in July when I was told that my bill was current and they had my actual reading. They said they offered me payment arrangements, which they did, but they want me to pay more money all winter long on top of my higher winter month payments and that just does not help me at all. I would have paid the money I owed when I owed it if there was better communication and customer service at South Jersey Gas. Regards,[redacted]

Review: I have tried for 2 weeks to get them on the phone it is a 1hr-90min wait. It asks you if you would like a call back the next day, you say yes and it tells you there are no available slots. This has been going on for 2 weeks. I figured I would email them, I did this twice and no reply. this is unacceptable.Desired Settlement: I want them to contact me.

Business

Response:

Contacted customer, he was previously on budget and was taken off. Reactivated budget of $143 and assisted customer in setting up his online profile.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: South Jersey Gas has been charging ridiculous amounts of "estimated readings" of our meter. I called the 'customer service' line only to be on hold for 45 minutes. Called a second time and was on hold for 40mins. Only for it to be dropped and not be in touch with any one at all. I entered my own reading meter to avoid the estimated reading and they didn't use that meter read for the following bill and we received another "estimated reading". We though maybe it was the fence that we put up but there was since two actual readings since the fence went up. This companies "customer service" is completely non existent and absolutely ridiculous. I am not sure how they get an estimated reading of almost 200$ when the month before we paid $20 for an actual reading. They are absolutely scamming us and getting more money for their selfish company. There have been multiple public complaints on social media sites about this company over charging and it is absolutely ridiculous. I've also sent an email with no response.Desired Settlement: The company needs to refund us for the amount of estimated readings for the two months that meter readings were entered by us as customers. They instruct their customers to do so on their website to avoid estimated readings so they need to follow through with this. We were over charged also $200.00 and this needs to be returned to us. It is stealing at this point.

Business

Response:

Contacted customer and removed from budget per request. Customer to obtain meter reading and email me with correct reading to send out a corrected bill.

Review: I have been trying to get in contact with customer service for the past two weeks regarding my new pin number and account number to pay my South Jersey Gas bill. I unfortunately lost the paper with my new pin and account. I did pay my bill, but with my old account number. I paid it on 11/6/14 as I have my bank records. I can't understand why their phone has been busy ALL day as I have tried multiple times. I have also emailed with no response. This is unacceptable. All is want it my new account number and pin number so I can pay my bill. Thank you.Desired Settlement: I want either a phone call or an email telling me what my new account number is and pin number is. I also do not want to be held accountable for any late fees as my bill was paid on time.

Business

Response:

Customer spoke to representative on 11-18-14 3:21pm and was provided her account number and PIN.